Rated 4.0 out of 5 by 25
Rated 5.0 out of 5.0 by naiemmo1 Very Good Hotel
Excellent customer service and welcoming staff ... need re-innovation for the bath rooms
November 14, 2013
Rated 4.0 out of 5.0 by KUDROLI More knowledge to the staff about IHG benefits:
More knowledge to the staff about IHG benefits:
The front desk staff was courteous and friendly but lack professionalism; I would like to recommend the following to be considered:
1. More training to be provided to the front desk IHG representative pertaining business club voucher as they don’t know anything about it. The front desk blocked 30 Bahraini dinars from my visa card but I didn’t have any extra to pay but still not re deposited, when I questioned they told me after a week will be deposited.
If they informed earlier that for surety they are adopting this method definitely I would have paid some cash amount as surety.
Usually I used to pay thru business club voucher but crown plaza Bahrain IHG representative doesn’t have any knowledge about it so it’s better to provide some training and workshop to handle such cases.
October 21, 2013
Rated 3.0 out of 5.0 by Alaeddin58 unacceptable Service & Management
I wish to inform you that every time I come to CP Bahrain I get the same bad experience & services. I'm very loyal to the CP & I spend at least nine month a year in the CP.
When I arrived no one of your staff welcome me as a platinum member only when I complaint they did & they keep telling me that they upgraded my room since I'm a platinum member & when I go to the room I find it a regular room, then I go down to inform them this is not upgraded room then they change me to something else. I want honesty before anything else.
When I went down to check out, they debited my Master Card twice, I asked him why you did this, he said the bill is higher than what we held against your card. He spouse to release the hold and debit my card once for the total charges & he should inform me before he does the debit, may be I will pay the differences in cash, but your people assume things and they do whatever they like before getting back to the customer.
October 2, 2013
Rated 5.0 out of 5.0 by Moose444 Excellent hospitality
Prime location, friendly staff and excellent hospitality. Strongly recommend this hotel.
October 2, 2013
Rated 5.0 out of 5.0 by mamm Friendly and professional staff, and extra comfortable rooms
The staff were really friendly and very professional, always smiling and moving quietly between the rooms
Also the rooms were comfortable and clean
I loved the complimentry biscuits and water
The wake up call system was great too
September 10, 2013
Rated 4.0 out of 5.0 by TJ59 friendly staff
i love this place ,staff are very friendly. room is very clean.and food is great.
July 30, 2013
Rated 4.0 out of 5.0 by Ronbo321 Highly recommended
Rooms were clean and spacious
Very Comfortable bed and bedding
Well stocked with freebies and minibar
Only 1 restaurant open (Spices) but very good food and service
Good value, great location and worth trying.
July 17, 2013
Rated 5.0 out of 5.0 by Nynemout42 Another nice stay!
This is my 3rd or 4th stay here at the Manama Crowne. They are always attentive to me. I was there for the weekly brunch which was fantastic. All you can eat and drink for 250SR! Not too shabby! They have a very nice pub in the lobby called Harvesters which I come to have the pork ribs even if I'm not staying the night as they are very good!!! My room was ready and I was allowed to check in at 10:00 am which was fabulous as I was able to order breakfast. The rooms are always clean and just a tad roomier than what you'd get back in the States. It was a smoking room, but there was no smell of smoke! Awesome guys! Room service is on the spot every time and it's no more expensive than having a nice meal out at a restaurant. The front desk clerk was curious to know my personal opinion on what could be changed to make the room better and I told her the layout of the bathroom could be improved. She then showed me the new bathroom floor plan for the wing that is currently being completely gutted and refurbished. I heard absolutely no construction noise during my stay!!! The new rooms are gonna be sweet! Definitely recommend this site to all!!!
July 15, 2013