Rated 4.5 out of 5 by 262
Rated 4.0 out of 5.0 by Gladioli Nice room
We really our enjoyed our stay at crowne plaza for the test match. The rooms were lovely and staff helpful. It was very convenient to be next to tram stop as a bit far from centre.
August 11, 2013
Rated 4.0 out of 5.0 by Blue67 Nearly ideal
Only fault I could comment on was that the security guard could have been more polite and friendly, instead of reverting to type.
Room was perfectly pleasant and comfortable and reception staff helpful and courteous.
August 10, 2013
Rated 4.0 out of 5.0 by Alan2858 Breakfast query
I enjoyed my stay but it could have been better if I did not have to argue for my breakfast.....it was as I was told included unti lI got to the hotel. After some discussions it was agreed I got it free of charge. The reception staff where very tolerent...but this needs clarifying when you book. I expect breakfast to be full english not salad and buns. We live in england and that is what we expect.
August 8, 2013
Rated 5.0 out of 5.0 by Bootiful 3 night stay 31/7/13 to 03/8/13
Havecstayed here before and didnt hesitate to book again. Veey modern , lovely rooms and great location. Staff across all areas of hotel very pleasant and helpful.Food both bar and restaurant reasonably priced and great quality. Drinks like every hotel very dear .Will always stay here when visiting Manchester
August 8, 2013
Rated 5.0 out of 5.0 by Nicola52 Would stay again
Stayed over with family visiting from London, staff were so helpful when we had a small crisis when two of the children got lost in he Arndale Centre. The room was much nicer than I expected and I took advantage of the small but adequate gym. The only moan I have is a small one, that being that breakfast priced at £11 (more expensive if booked on the day) is a bit pricey especially as there is a cafe just a stride away selling breakfast for much less. I know it's as many trips as you like, but realistically one trip is enough- well, it was for me! However, if you have the stomach for more, then take no notice of my views. As I said its a small gripe. Overall this was a lovely stay, and I would recommend this hotel to families, couples and overnight stays. One more thing... Despite the size of the hotel, I never once heard a door slam or anyone being loud.
August 2, 2013
Rated 5.0 out of 5.0 by Luca121 Great place to stay
We really enjoyed our stay at this hotel, everything from the time we arrived to check out was excellant. The staff were very friendly and extremly helpful. Really couldn't ask for more. Hotel in itself was clean, offered a good atmosphere and we will certainly stay here again in the future. Well done all round!
August 2, 2013
Rated 5.0 out of 5.0 by Toothgirlcar Fab hotel
Had a great stay great staff easy for car parking room was lovely n clean and cool as it was hot out side very modern will defo stay again very central to the northern quarter, picadilly gardens and deans gate and will recommend this hotel to my friends n family and already have done. Just wish I was aware they did cooked breakfast on check in x
August 1, 2013
Rated 5.0 out of 5.0 by KNBM another comfortable stay
We arrived early, checked in and although our rooms were not ready we parked in the car park and left our bags. The reception staff were very helpful. The rooms were clean and comfortable, we had a good nights sleep. The breakfast was delicious, self service and plentiful. Checkout was quick and trouble free. We will return.
August 1, 2013
Rated 5.0 out of 5.0 by Carole2112 Fantastic location great hotel
This is a very modern hotel in the heart of Manchester
The staff are professional & helpful and we will
Definitely be staying again. Perfect ....
August 1, 2013
Rated 5.0 out of 5.0 by Tonia287 Perfect for our stay
Lovely hotel, great central location. Nice bar area & fantastic modern room - loved the separate corner shower! Would definitely stay again!
July 23, 2013
Rated 5.0 out of 5.0 by BRANDY10 Marvellous Stay great place
Comfort beyond, a good nights sleep before my daughters graduation which was fantastic. The room was A* and really good value. We have stayed before and will always stay again because the Crown Plaza offer the little things that no other chain offers which make all the difference. The staff could not have been more helpful when we needed the room for an extra hour to get ready for our daughters big day. Thank you!
July 21, 2013
Rated 5.0 out of 5.0 by dooee27 Great Hote -l Great Location
Perfectly placed hotel for the Arndale Centre & Printworks, etc. Fantastic hotel, very comfy beds and pillows. Spotlessly clean. Lovely bathroom. Staff all friendly. Room service came quickly and was very tasty. Would absolutely 100% stay again
July 19, 2013
Rated 5.0 out of 5.0 by pompey1 Fantastic overnight stay
Well what can I say - I arrived at the hotel totally exhausted after a long couple of days with work. The staff were absolutely fantastic, the room was spotless and comfortable and breakfast the following morning was superb - until next time .......
July 17, 2013
Rated 5.0 out of 5.0 by Llyall22 Always a pleasure!!
One of the friendliest hotels of the group we stay at.... Always a warm welcome....staff so friendly and helpful. Perfectly situated for the Center of Manchester..... And always the best nights sleep EVER!!
July 16, 2013
Rated 1.0 out of 5.0 by regyoular Appalling internet connection
Everything about this hotel is great, except an appalling internet connection which it offers for free, but is so poor you can't use it for normal, simple use. The hotel would be better to reserve it's status in quality & remove the offer of free (non-existent) internet.
I also had a free voucher for a movie but the TV system is also outdated & very poor, with intermittent service & poor quality definition.
The rooms are of high quality, as you would expect from this chain, which is very good, although the beds are much softer than normal..
From a regular guest.
July 16, 2013
Rated 5.0 out of 5.0 Great stay.
I stayed with my wife and youngest daughter for 5 days.
The hotel was located near a Pay & Display car park and do arrange a special rate for guests.
The hotel appears fairly new and is well run.
Staff are friendly and helpful.
The room was quite a good size, spotlessly clean, beds very comfortable.
Food menu is quite varied and fairly priced. The bar is well stocked and the area is quite pleasant.
5 mins walk to Airdale shopping Mall, cafes, restaurants and bars
make it an ideal location.
July 15, 2013
Rated 5.0 out of 5.0 by dazzle12 Crown Plaza Manchester
Hotel is easy accesible for transport links , the staff are so friendly and helpful.
The hotel is very clean and stylist very comfortable and recommend to stay there you wont be disappointed.
July 14, 2013
Rated 5.0 out of 5.0 by KEVDFC EXCELLENT
EXCELLENT FROM START TO FINISH..WELL WORTH THE VISIT..ROOMS SPOT ON..VERY CLEAN AND UP TOO DATE..VIEWS SPOT ON...WEATHER EXCELLENT.WEEKEND EXCELLENT..SHAME WE HAD TO GO..WE WILL BE BACK SOON .THANKS AGAIN..TOP FLOOR IS WHERE YOU WANNA BE..
July 13, 2013
Rated 5.0 out of 5.0 by Ailandaaa Comfortable bed. Great food!
Thoroughly enjoyed my stay. Will be back. Definitely!
July 10, 2013
Rated 3.0 out of 5.0 by Disappointed70 The Crowne has started to slip
As an ihg platinum member I always use the Crowne Plaza whilst in Manchester due to the good service, convenient location and pleasant modern rooms. I have been coming here loyally since it first opened with probably 20 visits under my belt. During the first 15 it was great, always upgraded always given access to the club lounge etc, however for the past 5 visits - 5 weeks in a row! I have noticed a definite decline.
For 5 weeks in a row I was informed that no upgrades were available nor was access to the club lounge - instead I was given 2 drinks vouchers for the bar. Better than nothing I know, but not quite what I was used to. For the past 3 weeks, my room offer continually deteriorated - firstly given a twin room at the back with the worst possible view over the adjacent holiday inn. Next week I got the room opposite the lift which was noisy all night. This week it was a standard room to the front ok, however when I checked their website I was really disappointed to see that there were numerous club rooms and deluxe rooms available.
The hotel would have appeared to become complacent with regular customers. What a shame. If I don't get good service I will go elsewhere.
July 9, 2013
Rated 5.0 out of 5.0 by Margaret16498 good location for city
The bedroom was lovely and spacious. Very comfortable bed
July 5, 2013
Rated 5.0 out of 5.0 by KristieLT Made to feel very welcome
From the moment my husband and I checked in we were made to feel like the only people in the hotel ! . My husband and I travelled to the hotel separately after work on a Friday evening therefore checked in separately so it was no coincidence that we both were treated like v.i.ps as we both experienced it independently , from the moment we arrived nothing was too much trouble , at the front desk I was greeted by a lady ( juliet I think her name was) and I was swiftly checked in helped with directing me to the offsite ( even though its directly opposite ) parking . By the time I had returned from parking the car my luggage had been placed in my room and my dress that was carried separately was hung in the wardrobe. My husband received equally excellent treatment when he checked in . We had a club room and the lady in the club bar ensured we wanted for nothing and our glass was constantly topped up . The concierge recommended an excellent resteraunt after ascertaining what type of food we fancied, he booked the table and a cab arrived within minutes to transport us. The recommendation was bang on and next morning the concierge took the time to check to see if we had a nice evening. The room was spacious decorated to a high standard and the views out of the floor to ceiling windows spectacular. We will certainly return to this hotel again , your staff at this location ( we have stayed in many) , are your biggest asset !.
July 4, 2013
Rated 4.0 out of 5.0 by angie123 Lovely Hotel Perfectly Placed
This hotel is perfectly placed for the city centre or the MEN Arena, the staff where friendly and helpful. Rooms are lovely and very comfortable with a seperate shower and bath and were modern and extremely clean. Breakfasts were typical of a hotel of this type and good quality. Parking is at a car park nearby but for the small extra charge its just as easy to use the valet parking and drop your car off at the door and arrange to pick it up at the door for ease. The hotel has a restaurant which we didn't use (sore point, it was closed at lunch time even though they took a booking for lunch prior to us arriving! which let the whole visit down a little and why I marked down the service score otherwise it would have got 5/5) and the bar area stays open until the early hours for residents, prices aren't too expensive and overall we had a very pleasant comfortable stay here and I would recommend the hotel for anyone visiting the city centre.
June 30, 2013
Rated 4.0 out of 5.0 by Jo1978 Bit disappointed
I have stayed at this hotel several times from a business and leisure perspective.....I found it really frustrating that rates were massively inflated due to the Robbie Williams concert being in town - I paid over the odds and didn't even get a particularly great room (adapted room, terrible view, one window.....and no inclusive breakfast). Loyalty doesn't always pay!
June 28, 2013
Rated 5.0 out of 5.0 by Lena2105 Nice room
Nice, comfy room, excellent service. i've been moved to other room as apparently was something wrong with my bed. i've been offered two other rooms to chose and i've received few complimentary drinks
June 28, 2013
Rated 5.0 out of 5.0 by Hummybee Love this hotel
Sometimes they get it wrong and sometimes they get it right. This time they got it right. Great room, very spacious. Welcome back card in the room and complementary goodies.
Thank you very much Crowne Plaza Manchester
June 25, 2013
Rated 5.0 out of 5.0 by TP6694 Overnight stay
Friendly staff the concierge was particularly helpful and we thoroughly enjoyed our stay
June 22, 2013
Rated 4.0 out of 5.0 by minisofttop Happy to return!!
Had no problems check in was smooth the room was ready and was just as expected!
Only a small issue over temperature of water for a bath could have been hotter but everything else was fine with the room.
Breakfast was good lots of choice asked for a poached egg staff eager to please.
Had a bonus of two free in room movies because of raffle at check in!
Location 5 mins walk from Arndale Shopping centre and bars etc ideal!
Would definitely return next time in Manchester
June 21, 2013
Rated 5.0 out of 5.0 by Jennim27 Fantastic comfy bed and great service
Stayed here overnight for the Rihanna concert 13-6-13. Staff very friendly and only too willing to help. Rooms fantastic. Beds so comfy didnt want to leave it! Very central to train station and shops. As we werent leaving till late afternoon, our luggage was stored securely in the luggage room giving us time to shop till we dropped. Would stay here again. One small thing, breakfast should be included with ALL room types.
June 21, 2013
Rated 5.0 out of 5.0 by MrOmneo Comfortable but Dark
Firstly, the location of the Crown Plaza is terrific, A 15 minute stroll from the train station, smack in the heart of the Northern Quarter.
The rooms are all very comfortable and my experiences have always been that the staff have been exceptionally friendly and obliging be it front of house, house keeping or bar.
There's never been an instance of staff appearing to 'go through the motions' when dealing with guests, I mean how many times could *you* ask "Would you like your receipt stapled?" and manage to maintain a genuine friendly smile on a Sunday morning?
So, the 'dark'? I was referring to the colour scheme in the rooms...someone let the interior designed go crazy! mainly black and white and lots of mirrors with red being the only other colour, the lighting tends to be dim which makes it a strange experience...I should explain there's so many contrasting black and white patterns, zebra like stripes, geometric mish-mash...not a sight for heavily hungover eyes! It makes me think of the '80s
June 19, 2013