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Rated 4.5 out of 5 by 349 reviewers.
Rated 5.0 out of 5.0 by 12 months of Outstanding Service Last week brought to an end a 12 month stint of very regular stays at this hotel for the year. I have never felt more like a hotel offers a 'home away from home' feel in any other hotel across the globe. The quality of sleep is what makes a huge difference to me and the fact that the staff here always go out of their way to put in a room that they know I prefer is fantastic. The other thing that makes a huge difference is the staff. I would particularly like to say a massive thank you to Caroline, Juliet and Gill who are an absolute credit to IHG and should be used as an example to businesses everywhere as to what you would want fronting up your business! Thank you ladies, you are brilliant at what you do! December 24, 2013
Rated 4.0 out of 5.0 by Good stay but lottery continues All Excellent as usual but as ever the lottery of if its a quailifing night continues, this time not strangly. Spoils an other wise good experience. December 23, 2013
Rated 5.0 out of 5.0 by Excellent all round This is the second time we have stayed over after going to see a concert. The staff once again were all extremely polite and helpful, courteous and attentive. The room was an excellent standard of cleanliness and comfort. Will definitely be returning in the near future and would definitely recommend to friends and family. December 22, 2013
Rated 5.0 out of 5.0 by Super hotel A fantastic couple of nights n Manchester, staying at the Crowne Plaza. Perfect location, tidy & well decorated hotel. December 21, 2013
Rated 4.0 out of 5.0 by Breakfast disappointment There is a problem with breakfast at this hotel, making it different from all Crowne Plazas I have stayed at. There was no scrambled egg in the dishes on the breakfast display. They said there was insufficient room. By the time some had been done in the kitchen, the toast was cold and the scrambled egg (when it appeared) was on a cold plate. I had to put the cold scrambled egg onto my cold toast and then left it because I really could not be bothered. It was all too much trouble, which is a pity because it is my breakfast and I want it the way I get it at IGH Group properties the world over. I was unhappy enough to decide to go to a well known fast-food outlet nearby for breakfast December 20, 2013
Rated 4.0 out of 5.0 by Lovely stay This hotel is in a prime location, a few girls stayed here as we were on our Christmas works party. The rooms were clean although I found the lighting a bit dim whcih isn't helpful when applying make up. The rooms were spotless and the beds are really comfortable. The breakfast was beautiful and plenty of choice, the staff were very professional and helpful. On the down side I do think it is a little bit expensvie, I feel if the price was reduced we would stay here everytime we visit Manchester which is at least once a month. A nice, enjoyable stay. December 19, 2013
Rated 4.0 out of 5.0 by Excellent for city centre Stayed in a club room for one night whilst Xmas shopping in Manchester . Great room, great size etc and bath as well as separate shower. The toilet was difficult yo flush but a minor issue. Busy with family so out of hotel a lot and didn't have time to use club room for drinks/nibbles. Would definitely return when not on such a mad christmas shopping schedule December 18, 2013
Rated 5.0 out of 5.0 by Great service great staff Had a great stay staff welcome and friendly would stay again and recommend to friends, December 18, 2013
Rated 5.0 out of 5.0 by great stay We booked in for one night to go a concert. The lady booking us in was excellent , pleaseant , and informed us of where we had to go to get to the Arena.She gave us all info on what was avaialable at the Hotel as well. We opened the door to our standard room and it was a great suprise, the bed , the mini bar, flat screen TV with sky sports etc. The bed was excellent and the bathroom was spotless. All the room was spotless and great location looking out over the front of the hotel with the large glass windows. We had a meal at then hotel and again thuis was excellent and so was the service. We would recommend this hotel to anyone for service and location. December 13, 2013
Rated 5.0 out of 5.0 by Amazing experience Room was amazing and very comfortable. Booked as a surprise and it lived up to all expectations. Was given a complementary bottle of wine which was a nice touch. Would definitely recommend and hope to return again soon. December 10, 2013
Rated 5.0 out of 5.0 by Very comfortable bed Had a lovely nights sleep.The breakfast was wonderful and the staff were very pleasant.Will use again December 10, 2013
Rated 5.0 out of 5.0 by Lush Went on a girlie weekend for my mum's birthday, only minutes from city centre, no taxi 's needed. The hotel is amazing, and comfort gets 10/10 Shower and bath gorgeous. Staff very helpful, and friendly I would 100% recommend this hotel for any occasion. My mum's only disappoint was a milk jug served with a chip in it, when she asked for a replacement, the jug had a bigger chip than the previous one. December 4, 2013
Rated 5.0 out of 5.0 by Fab location ...fab hotel ...couldn't ask for more Great location...great cafe north next door..our room was lovely 2 min walk to arndale..we had a great stay here. December 4, 2013
Rated 5.0 out of 5.0 by Excellent stay, once again I stayed with a friend last year for the christmas markets and came back this year as we liked the rooms and the double bed each. Lovely room, great location for the markets and city centre. Only thing is rooms get warm and air con will only go as low as 19 degrees which was a bit too warm still at times Great breakfast as well, staff were lovely and helpful Can't wait to come back next year! November 28, 2013
Rated 5.0 out of 5.0 by Crowne Plazure For the money they charge. this is an excellent city centre hotel with friendly, informed staff, superb rooms and an excellent bar. Ok, Carl Froch and team were staying in the hotel for the boxing last weekend, but even when things are quieter, it buzzes. And from those big windows/walls on the street sides of the hotel, even Manchester looks fabulous (in the dark)!! November 26, 2013
Rated 5.0 out of 5.0 by Stayed after a gig at the MEN The hotel is a stones throw from the city centre and MEN. Parking is good value at £9.50 for 24 hours. Lovely room and nice staff. It's the second time I have stayed in a week, so it must be good :-) November 25, 2013
Rated 5.0 out of 5.0 by Clean and modern Booked a room with two double beds which was very spacious, clean and modern. Lovely comfortable beds and pillows and bathroom was large with full bath and shower cubicle. There was also free WIFI available. Paid additional £10 for two breakfasts and there was an excellent choice, however the only downside was the full English, which was buffet style, was not very hot. The hotel is located with a couple of minutes walk from the Arndale shopping centre and a five pound taxi fare from Piccadilly station. Overall a very nice hotel with friendly, helpful staff - would definitely return. November 23, 2013
Rated 5.0 out of 5.0 by Thoroughly enjoyable stay Perfect for mother and daughter stay. 2 comfortable double beds in the room plus a seperate shower and bath in en suite catered for all our needs. Despite the hotel being full, the staff were friendly and polite and the service offered still quick and efficient. Nice breakfast with a variety of fresh fruit, cereals, pastries and cooked breakfast. The hotel and rooms were very clean and pleasantly decorated. Convenient location with pay car park opposite and only a short walk to Arndale shopping centre, restaurants and bars. We were on the 3rd floor and the room was very quiet with no noise from other quests or traffic. We will be back! November 21, 2013
Rated 4.0 out of 5.0 by Good overnight stay I booked this hotel as I am a member of the priority club for one night in October. I was attending a meeting in Manchester. On checking in the staff were very accommodating, however we were not offered an upgrade which is one advantage of being an ambassador member. We had booked a club room so maybe there were no other options. I was a little disappointed with the club room facilities. We had to keep on asking for a glass of wine in the happy hour, and the hors d'oevers were poor. Just a little salmon tartlet. The complimentary breakfast was also quite poor with not much choice. The dining room was lovely though and we had a good meal there. In the morning the club room receptionist/ concierge booked me a taxi and was wonderful. He actually came downstairs with me to make sure I had my taxi on time. My husband stayed at the hotel and asked for a late checkout. He was only offered a 1pm checkout. Again as an ambassador member we were led to believe we could have a 4pm checkout. Just the little touches will make this an exceptional hotel, but I am sure we will return the next time I am in Manchester. November 9, 2013
Rated 1.0 out of 5.0 by Had my phone stolen from the room!! Not much more I need to say here, my iPhone 5 was stolen out of the room whilst I was in the club lounge. This spoilt my partners birthday weekend, and made us feel distressed and disturbed that this could happen in the Crowne Plaza. Please insure all your items are locked away if you do decide to stay in this hotel. November 5, 2013
Rated 5.0 out of 5.0 by Nothing was too much for the staff at this hotel My friends and I planned a weekend to Manchester which, due to personal circumstances, had to be changed. The team at the hotel were totally understanding and accommodating and helped us reschedule our visit. When we did arrive at the hotel, we really appreciated the club rooms (definitely recommended). Every member of the staff that we encountered could not do enough for us - customer service was excellent across the board. We'll definitely be back! November 5, 2013
Rated 4.0 out of 5.0 by Business trip Clean and tidy rooms, good stay. The location was central and good views from the rooms. November 4, 2013
Rated 4.0 out of 5.0 by Crowne Plaza is good but don't pay for a Junior Suite The hotel served its pupose well as a base for seeing Billy Joel in concert. The valet parking was great value at £16 - just pull up outside and let someone else deal with the car park.... I thought I'd make the evening a bit more special and paid £300 for a one night stay in a Junior Suite. This was the only disappointment really as it just wasn't worth the money...... There was a small (very hard and uncomfortable) leather sofa as you entered the room and a desk with a TV above it. I suspect that, plus the small bathroom had two sinks was the only difference from a standard room. The Junior Suite wasn't particularly luxurious or comfortable and so the cost of the night left a bitter taste. Other than that, a good hotel, with friendly helpful staff in a great location in Manchester - just take care in what type of room you book! November 3, 2013
Rated 5.0 out of 5.0 by Perfect Perfectly situated for City centre. Perfect room. Nice food. Pleasant staff. Only thing not quite 100% was the shower cubicle was a tad small. Highly recommended though. October 28, 2013
Rated 5.0 out of 5.0 by Leisure weekend Situated in a very central location and easy walking distance of shopping centre, pubs and restaurants. Hotel staff were very friendly and we thoroughly enjoyed our stay. October 24, 2013
Rated 5.0 out of 5.0 by Comfortable beds and the service was great My sister and I stayed one night in a twin double bedded room to go shopping the next day. Ideal as this hotel was right near the shopping area. The room was nice and contempory with bath and (outside the bath shower) which I loved. During breakfast there was only one egg left and I asked if there were anymore, when it arrived the waiter brought some eggs to my table, to me that was excellent service. We didn't have time to use any other facilities. I plan to use this hotel in the future when shopping again in Manchester. October 24, 2013
Rated 5.0 out of 5.0 by safe and comfortable Staying away from home on business away from family and friends can be daunting, but the staff at Crowne Plaza make it a safe and comfortable experience, especially in the Club Lounge October 23, 2013
Rated 5.0 out of 5.0 by Fantastic family room We stayed here on a family room, it was the best family room we have ever had. The hotel was very clean and the room fantastic. We were made to feel very welcome with our children one 5 and one 14. Would defiantly stay here again. October 23, 2013
Rated 4.0 out of 5.0 by Comfotable clean rooms. Ideal place to stay for MEN and centre of manchester, they are all within 15 mins walk away. The food was reasonable. The staff very polite and helpfull. Would definately stay again. October 18, 2013
Rated 5.0 out of 5.0 by Very nice room! My wife and I only stayed one night, but we were lucky enough to receive a room upgrade on arrival from the friendly and efficient receptionist. It was a very nice room indeed with a king-size bed and a well equiped bathroom with both shower cubicle and bath of a quality that we'd be happy to have at home. There was no overnight noise and we slept well. October 17, 2013
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