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Rated 4.5 out of 5 by 357 reviewers.
Rated 5.0 out of 5.0 by Will stay again Everything in this hotel was fantastic from the room to the breakfast. One thing I personally didn't like was the pillows were thick and I like mine thin so I slept with no pillow but I cannot fault anything else. Highly recommended August 22, 2013
Rated 5.0 out of 5.0 by Great Location We stayed in Manchester for the sole purpose of visiting Old Trafford. We stayed for 2 nights and could easily have stayed longer. Location was perfect and the staff were wonderful nothing too much trouble. The comfort and location of this hotel was just perfect. Would highly recommend this hotel . August 19, 2013
Rated 5.0 out of 5.0 by Family friendly and comfortable rooms I stayed in this hotel with my family & friends and we all enjoyed our stay here. I would definitely recommend to my friends and family to stay here when ever they requires. The staff & service was excellent and all of us enjoyed a generous breakfast after a comfortable night stay. August 17, 2013
Rated 4.0 out of 5.0 by Room Comfort Good location and good rooms.......................................................................................................................................................... August 16, 2013
Rated 5.0 out of 5.0 by Lovely hotel My second visit and just as great as the first,staff are very helpful it's clean & comfortable great value for money . Just looking to book for my Christmas shopping trip . August 16, 2013
Rated 4.0 out of 5.0 by Nice room We really our enjoyed our stay at crowne plaza for the test match. The rooms were lovely and staff helpful. It was very convenient to be next to tram stop as a bit far from centre. August 11, 2013
Rated 4.0 out of 5.0 by Nearly ideal Only fault I could comment on was that the security guard could have been more polite and friendly, instead of reverting to type. Room was perfectly pleasant and comfortable and reception staff helpful and courteous. August 10, 2013
Rated 4.0 out of 5.0 by Breakfast query I enjoyed my stay but it could have been better if I did not have to argue for my breakfast.....it was as I was told included unti lI got to the hotel. After some discussions it was agreed I got it free of charge. The reception staff where very tolerent...but this needs clarifying when you book. I expect breakfast to be full english not salad and buns. We live in england and that is what we expect. August 8, 2013
Rated 5.0 out of 5.0 by 3 night stay 31/7/13 to 03/8/13 Havecstayed here before and didnt hesitate to book again. Veey modern , lovely rooms and great location. Staff across all areas of hotel very pleasant and helpful.Food both bar and restaurant reasonably priced and great quality. Drinks like every hotel very dear .Will always stay here when visiting Manchester August 8, 2013
Rated 5.0 out of 5.0 by Would stay again Stayed over with family visiting from London, staff were so helpful when we had a small crisis when two of the children got lost in he Arndale Centre. The room was much nicer than I expected and I took advantage of the small but adequate gym. The only moan I have is a small one, that being that breakfast priced at £11 (more expensive if booked on the day) is a bit pricey especially as there is a cafe just a stride away selling breakfast for much less. I know it's as many trips as you like, but realistically one trip is enough- well, it was for me! However, if you have the stomach for more, then take no notice of my views. As I said its a small gripe. Overall this was a lovely stay, and I would recommend this hotel to families, couples and overnight stays. One more thing... Despite the size of the hotel, I never once heard a door slam or anyone being loud. August 2, 2013
Rated 5.0 out of 5.0 by Great place to stay We really enjoyed our stay at this hotel, everything from the time we arrived to check out was excellant. The staff were very friendly and extremly helpful. Really couldn't ask for more. Hotel in itself was clean, offered a good atmosphere and we will certainly stay here again in the future. Well done all round! August 2, 2013
Rated 5.0 out of 5.0 by Fab hotel Had a great stay great staff easy for car parking room was lovely n clean and cool as it was hot out side very modern will defo stay again very central to the northern quarter, picadilly gardens and deans gate and will recommend this hotel to my friends n family and already have done. Just wish I was aware they did cooked breakfast on check in x August 1, 2013
Rated 5.0 out of 5.0 by another comfortable stay We arrived early, checked in and although our rooms were not ready we parked in the car park and left our bags. The reception staff were very helpful. The rooms were clean and comfortable, we had a good nights sleep. The breakfast was delicious, self service and plentiful. Checkout was quick and trouble free. We will return. August 1, 2013
Rated 5.0 out of 5.0 by Fantastic location great hotel This is a very modern hotel in the heart of Manchester The staff are professional & helpful and we will Definitely be staying again. Perfect .... August 1, 2013
Rated 5.0 out of 5.0 by Perfect for our stay Lovely hotel, great central location. Nice bar area & fantastic modern room - loved the separate corner shower! Would definitely stay again! July 23, 2013
Rated 5.0 out of 5.0 by Marvellous Stay great place Comfort beyond, a good nights sleep before my daughters graduation which was fantastic. The room was A* and really good value. We have stayed before and will always stay again because the Crown Plaza offer the little things that no other chain offers which make all the difference. The staff could not have been more helpful when we needed the room for an extra hour to get ready for our daughters big day. Thank you! July 21, 2013
Rated 5.0 out of 5.0 by Great Hote -l Great Location Perfectly placed hotel for the Arndale Centre & Printworks, etc. Fantastic hotel, very comfy beds and pillows. Spotlessly clean. Lovely bathroom. Staff all friendly. Room service came quickly and was very tasty. Would absolutely 100% stay again July 19, 2013
Rated 5.0 out of 5.0 by Fantastic overnight stay Well what can I say - I arrived at the hotel totally exhausted after a long couple of days with work. The staff were absolutely fantastic, the room was spotless and comfortable and breakfast the following morning was superb - until next time ....... July 17, 2013
Rated 5.0 out of 5.0 by Always a pleasure!! One of the friendliest hotels of the group we stay at.... Always a warm welcome....staff so friendly and helpful. Perfectly situated for the Center of Manchester..... And always the best nights sleep EVER!! July 16, 2013
Rated 1.0 out of 5.0 by Appalling internet connection Everything about this hotel is great, except an appalling internet connection which it offers for free, but is so poor you can't use it for normal, simple use. The hotel would be better to reserve it's status in quality & remove the offer of free (non-existent) internet. I also had a free voucher for a movie but the TV system is also outdated & very poor, with intermittent service & poor quality definition. The rooms are of high quality, as you would expect from this chain, which is very good, although the beds are much softer than normal.. From a regular guest. July 16, 2013
Rated 5.0 out of 5.0 Great stay. I stayed with my wife and youngest daughter for 5 days. The hotel was located near a Pay & Display car park and do arrange a special rate for guests. The hotel appears fairly new and is well run. Staff are friendly and helpful. The room was quite a good size, spotlessly clean, beds very comfortable. Food menu is quite varied and fairly priced. The bar is well stocked and the area is quite pleasant. 5 mins walk to Airdale shopping Mall, cafes, restaurants and bars make it an ideal location. July 15, 2013
Rated 5.0 out of 5.0 by Crown Plaza Manchester Hotel is easy accesible for transport links , the staff are so friendly and helpful. The hotel is very clean and stylist very comfortable and recommend to stay there you wont be disappointed. July 14, 2013
Rated 5.0 out of 5.0 by EXCELLENT EXCELLENT FROM START TO FINISH..WELL WORTH THE VISIT..ROOMS SPOT ON..VERY CLEAN AND UP TOO DATE..VIEWS SPOT ON...WEATHER EXCELLENT.WEEKEND EXCELLENT..SHAME WE HAD TO GO..WE WILL BE BACK SOON .THANKS AGAIN..TOP FLOOR IS WHERE YOU WANNA BE.. July 13, 2013
Rated 5.0 out of 5.0 by Comfortable bed. Great food! Thoroughly enjoyed my stay. Will be back. Definitely! July 10, 2013
Rated 3.0 out of 5.0 by The Crowne has started to slip As an ihg platinum member I always use the Crowne Plaza whilst in Manchester due to the good service, convenient location and pleasant modern rooms. I have been coming here loyally since it first opened with probably 20 visits under my belt. During the first 15 it was great, always upgraded always given access to the club lounge etc, however for the past 5 visits - 5 weeks in a row! I have noticed a definite decline. For 5 weeks in a row I was informed that no upgrades were available nor was access to the club lounge - instead I was given 2 drinks vouchers for the bar. Better than nothing I know, but not quite what I was used to. For the past 3 weeks, my room offer continually deteriorated - firstly given a twin room at the back with the worst possible view over the adjacent holiday inn. Next week I got the room opposite the lift which was noisy all night. This week it was a standard room to the front ok, however when I checked their website I was really disappointed to see that there were numerous club rooms and deluxe rooms available. The hotel would have appeared to become complacent with regular customers. What a shame. If I don't get good service I will go elsewhere. July 9, 2013
Rated 5.0 out of 5.0 by good location for city The bedroom was lovely and spacious. Very comfortable bed July 5, 2013
Rated 5.0 out of 5.0 by Made to feel very welcome From the moment my husband and I checked in we were made to feel like the only people in the hotel ! . My husband and I travelled to the hotel separately after work on a Friday evening therefore checked in separately so it was no coincidence that we both were treated like v.i.ps as we both experienced it independently , from the moment we arrived nothing was too much trouble , at the front desk I was greeted by a lady ( juliet I think her name was) and I was swiftly checked in helped with directing me to the offsite ( even though its directly opposite ) parking . By the time I had returned from parking the car my luggage had been placed in my room and my dress that was carried separately was hung in the wardrobe. My husband received equally excellent treatment when he checked in . We had a club room and the lady in the club bar ensured we wanted for nothing and our glass was constantly topped up . The concierge recommended an excellent resteraunt after ascertaining what type of food we fancied, he booked the table and a cab arrived within minutes to transport us. The recommendation was bang on and next morning the concierge took the time to check to see if we had a nice evening. The room was spacious decorated to a high standard and the views out of the floor to ceiling windows spectacular. We will certainly return to this hotel again , your staff at this location ( we have stayed in many) , are your biggest asset !. July 4, 2013
Rated 4.0 out of 5.0 by Lovely Hotel Perfectly Placed This hotel is perfectly placed for the city centre or the MEN Arena, the staff where friendly and helpful. Rooms are lovely and very comfortable with a seperate shower and bath and were modern and extremely clean. Breakfasts were typical of a hotel of this type and good quality. Parking is at a car park nearby but for the small extra charge its just as easy to use the valet parking and drop your car off at the door and arrange to pick it up at the door for ease. The hotel has a restaurant which we didn't use (sore point, it was closed at lunch time even though they took a booking for lunch prior to us arriving! which let the whole visit down a little and why I marked down the service score otherwise it would have got 5/5) and the bar area stays open until the early hours for residents, prices aren't too expensive and overall we had a very pleasant comfortable stay here and I would recommend the hotel for anyone visiting the city centre. June 30, 2013
Rated 4.0 out of 5.0 by Bit disappointed I have stayed at this hotel several times from a business and leisure perspective.....I found it really frustrating that rates were massively inflated due to the Robbie Williams concert being in town - I paid over the odds and didn't even get a particularly great room (adapted room, terrible view, one window.....and no inclusive breakfast). Loyalty doesn't always pay! June 28, 2013
Rated 5.0 out of 5.0 by Nice room Nice, comfy room, excellent service. i've been moved to other room as apparently was something wrong with my bed. i've been offered two other rooms to chose and i've received few complimentary drinks June 28, 2013
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