Crowne Plaza Manchester City Centre

Hotel Front Desk: 44-161-8288600

Hotel Fax: 44-161-8288606

Hotel Email: enquiries@cpmanchester.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Manchester International Airport (MAN)

- Distance from hotel: 9 MI/ 14.48 KM East l

- Join M56 towards Manchester. Continue onto A5103 towards City Centre for 5m. At roundabout take 3rd exit A57. Continue onto A635. Turn left at A665 Pin Mill Brow. Continue onto A62 Great Ancoats Street. Continue onto A665 Swan Street. Hotel is on left.

Train
Manchester Victoria Train Station

- Distance from hotel: 0.4 MI/ 0.64 KM West

Subway

Shudehill Metrolink Tram Station

- Distance from hotel: 0.01 MI/ 0.02 KM North

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- Car Parking Available

- Self-Parking Fee: 12.00 GBP

- Valet Parking Available

- Valet Parking Fee: 20.00 GBP

- Self parking available for £12.00 per 24hours at NCP Printworks car park, located on Shudehill. Please ask for your ticket to be validated at reception for this discount. Alternatively Valet parking for £20.00 available from Concierge

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Hotel Highlights

Set in the vibrant Northern Quarter of Manchester city centre, our stunning, contemporary hotel boasts 228 chic-design bedroom experiences with free Wi-Fi throughout. In addition the superb Glasshouse restaurant offers exceptional dining while the Glasshouse Bar which includes a full service Starbucks is an ideal meeting point. Upgrade to a club room for access to the exclusive 8th floor lounge.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 611 reviews
95%
Recommend This Property
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Ratings Breakdown

611reviews

  • 5 Stars
    407
  • 4 Stars
    156
  • 3 Stars
    27
  • 2 Stars
    11
  • 1 Stars
    10

Business stay

By

April 27, 2015

platinumelite

Excellent hotel, central for the financial area and city centre, easy parking

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Great hotel and room shame about the hiccup

By

April 25, 2015

Overall my stay in the Crown Plaza Manchester was pleasant. Just myself and my partner for his 30th birthday Surprise weekend The room was great (king bed deluxe), clean, roomy and smart. The bed was exceptionally comfortable and the added extra of pillow spray was a lovely touch. The only downside to my stay (long story, apologies) was when I arrived I was told I had booked two rooms which I had already paid for. At no point pre arrival to the hotel had I had any documentation about an extra room, I only needed and booked one. A few days earlier I had a call from IHG stating I had not paid for my 'pre paid' room. I argued with the lady that I was sure that I already had, as it was pre paid, and I seemed to remember paying over the phone directly to the hotel. I found my email that confirmed this, but she still insisted I hadn't paid, so I paid (again). I turns out that I was paying for this mystery second room..... Anyway, back to my check-in, Nick, explained he would call up to my room to transfer me to someone in the office that would be able to resolve my problem. This is where the real problems started....I had taken my other half away for a surprise weekend for his 30th birthday, we were planning on settling in and getting ready to go out for our meal in 1 and a half hours time. Nick didn't call, so wasted 10 mins waiting. I called down to reception and he apologised and put me onto IHG, I then had to explain my situation again and be further passed onto another caller, having to explain AGAIN. This caller then stated they couldn't do anything and the hotel needed to deal with the issue. By this point we are far from relaxed, and running very late!!!! Unable to contact the front desk, we leave the room to go and find Nick, who is adamant the hotel cannot refund and explains we will need to wait till morning to speak to the manager. Stressed, worried and very late we leave it at that. In the morning I speak to Jill, who I explain my situation to once and she immediately refunds me the room with no problems!!! Why could this have not been solved the evening before, or just tell me I need to wait till morning? A waste of time, poor customer service and spoilt the evening for my partners 30h. Thank you to Jill for resolving the issue though.

Posted by HotelStaff
April 27, 2015
Thank you for taking the time to provide feedback following your recent visit to Crowne Plaza Manchester City Centre, it really helps us to maintain our standards and focus on areas that we need to improve. Please accept my apologies for the shortcomings in service you received on arrival. Any upset and inconvenience caused to you is most regrettable. Please be assured this is below our usual standards at Crowne Plaza Manchester City Centre and we regret that we couldn’t have done more for you during your stay. Nevertheless I am pleased this was rectified for you before you departed. I would like thank you for bringing this matter to our attention for which I will take appropriate action in reviewing this with the team. May I once again offer our apologies and regret in any disappointment during your experience of the hotel, thank you for your kind comments on the comfort of the beds, we do receive a lot of compliments regards to these so I am pleased you liked them too. I do hope that we will have the opportunity to restore your confidence in our hotel in the future so we look forward to welcoming you back again. Kind Regards Bob Fairweather General Manager
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One night stay Saturday 18 April 2015

By

April 23, 2015

club

We have stayed at this hotel a number of times and have always been very happy with everything and everybody. This time was no exception,

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Shopping friendly

By

April 23, 2015

Great location for shopping, friendly helpful staff, but only a mediocre hotel room/facilities/ bed comfort .

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