Rated 4.2 out of 5 by 379
Rated 5.0 out of 5.0 by Wally1 Excellent Hotel and Service
This hotel is ideally located when flying from Manchester airport. The location, facilities, parking, rooms, staff and service were excellent and we would not hesitate in staying there in the future.
December 2, 2013
Rated 2.0 out of 5.0 by Joanne12345 Cold Service & Cold Room
It's shocking that members of the rewards system, at platinum level, are not allowed in the club lounge at this hotel. That's what / who club lounges were invented for!! I was told at check in that you have to pay extra to have access to the club lounge, which is not like the rest of the Crowne Plaza chain of hotels, so why does this hotel have a different (and unfair) policy.
I could not sleep because the room was freezing cold, even though the heating had been on maximum for several hours. The heating unit was very noisy, did not get hot and the grill in the ceiling had been moved / opened like there had been some attempt to fix it. Therefore, as far as I'm concerned, the hotel had knowingly checked me into a room with a broken heater.
This hotel does not match the standard of the rest of the IHG hotels / brands. I stayed on a rewards night too and am therefore even more disappointed there was nothing special about the stay - what a waste of hard earned points.
November 27, 2013
Rated 3.0 out of 5.0 by trinitrofenol increased price
it was good place to stay, but will need to consider alternative due to price increasing. Hotel has old infrastructure and does not offer any new since 2008.
November 26, 2013
Rated 4.0 out of 5.0 by Leura123 Shame about bed
Good hotel with good staff and service. Particularly like the Asian restaurant where the food is good and service really friendly making it a pleasurable experience. Trouble was the hard mattress, so hard it hurt to lie on my side and the pillow was like a sandbag. Need softer mattresses and a choice of pillows and this will be ideal airport hotel.
November 26, 2013
Rated 4.0 out of 5.0 by omshill24 great bed and food
food was impressive especially the belgian waffle dessert in the restaurant. stayed for a week and my only fault is that bathroom shower curtain does not keep the water from flooding the floor.
November 25, 2013
Rated 5.0 out of 5.0 by horrixtravels Great service
A very comfortable and convenienent hotel made special by the knowledge,friendliness, and courtesy of all the staff. They are all a real credit to the organisation.
November 23, 2013
Rated 5.0 out of 5.0 by kenmags Excellent stay
We have used this hotel many times in the past when we fly from Manchester. It is convenient, good value and the hotel has many dining options. We highly recommend it.
November 22, 2013
Rated 4.0 out of 5.0 by Anidoo Very comfortable, quiet room
Excellent location, excellent sleep quality. The pillow spray was a nice touch! Huge size room for airport hotel.
The beds are really comfortable, the curtains block all light out.
My only criticisms are that the bar/restaurant lacked any ambiance. It was really bright and sterile.
Also, when I called to find out if we could walk to the airport from the train station (having learnt the hard way staying at a hotel close to this one a few months ago) and how to get there, the reply from the receptionist was "on the pavement". Helpful!
But it did everything I needed it too, and the room was perfect.
November 19, 2013