Rated 5.0 out of 5.0 by derek66 excellent service
Booked for family of 9 in three rooms prior to flight departure and was very pleased with the rooms and excellent service in the bar where we dined. Terrific service which really got the holiday off to a good start.
June 1, 2013
Rated 4.0 out of 5.0 by DenH Best Receptionist
Arriving for a one night stay last weekend I had the privilege to be checked in by the friendliest, funniest and extremely professional receptionist I have ever encountered - "Anastasia"
In all of my considerable amount of hotel stays, I have had friendly and professional staff aplenty but this was the first time I have had it combined with witty, funny banter which continued all through my many questions about things to do during my short stay.
Anastasia is a credit to the Crowne Plaza Manchester Airport #and I don't say things like that very often#, so please pass on my thanks!
June 1, 2013
Rated 4.0 out of 5.0 by WrinklyAnnie Comfortable hotel but food overpriced
Good service and comfortable rooms/beds. We will stay here again because of the convenience to the airport and the short shuttle time. However we would not order food or drinks as we found these were rather overpriced.
May 31, 2013
Rated 5.0 out of 5.0 by RV23 late night arrival
Very welcoming staff. Minibus arrived at airport 5 minutes after ringing for it. Friendly reception people. Room good, clean and bed comfortable. Breakfast very good with freshly cooked eggs; nice touch. Would definitely stay here again.
May 31, 2013
Rated 1.0 out of 5.0 by ANNOYEDPLATINUMMEMBER Standards Slipping
This hotel charges a premium price because of location - however doesn't offer that level of service. Security gurards walking the corridors at night with radios on loud volume instead or using earpieces, breakfast service well.... just simply chaos. Impacting the IHG brand.
May 31, 2013
Rated 4.0 out of 5.0 by Biker22 Manchester airport
Staying over on business. Was not aware I was adjacent to the airport as there was very little noise. Shame that motorcycle parking was same as a car!
May 31, 2013
Rated 2.0 out of 5.0 by Wilson83 Comfortable stay, car parking let down
We used the hotel as we had an early morning flight for our honeymoon the next day. We found the deal of the one night accommodation and 14 nights car parking great value when we booked.
The hotel check in was quick and efficient and the receptionist was a really nice lady. The room was fine for what we paid and we were more than happy with the shuttle bus the next morning - a really convenient service.
Unfortunately, we returned from our honeymoon 14 days later, to find that the car was not in the same condition we left it in. The underbody of the car was hanging loose and there were huge marks along the metal undercarriage as if it had been scraped along the road.
We reported this with the Guest relations member of staff which took over half an hour to do, where we were informed this had 'never happened before'. Not a massively relevant statement to make to us to be honest.
Luckily the car was driveable even though it sounded like it should have been towed home as it rattled all up the motorway for 3 hours.
Fortunately, we have managed to get this fixed as we have a friend who is a mechanic so it hasn't cost a lot. However, it isn't really the point as it was a huge inconvenience for us not to mention the massive disappointment after our holiday.
We would advise to perhaps take pictures of your car before using the car parking facility in case the same happens to yourselves. At least then you can prove the damage!
May 30, 2013
Rated 4.0 out of 5.0 by Janszoon Overall impression: good
The rooms are ok, although a bit worn. A minibar or at least beverage machines in the corridors would be convenient.
The pub at the back of the bar/restaurant should be open until midnight; didn't find the bar/restaurant very inviting for a night cap.
Very convenient shuttle service, super friendly front desk staff.
May 29, 2013
Rated 5.0 out of 5.0 by lucky50th Good Place to Stay
It was our first stay at this hotel and we used the parking and stay facility and we were very impressed, we also had an evening meal but had to wait a while because it was so busy however the food was good and the service was ok, we did not have a breakfast due to a 6:00am flight . on return from our holiday collecting the car was a dream, when we fly from Manchester we will use the hotel again
May 28, 2013
Rated 1.0 out of 5.0 by Spider47 very early flight
My wife and I stayed using the Stay and Park option as we have many times before.
Flying off on holiday early the next morning, it is very convenient to be able to get a decent night's sleep, be taken to the airport at an ungodly hour, have the car looked after and picked up on our return.
We shall use this again.
May 27, 2013
Rated 5.0 out of 5.0 by Ruthielou Comfortable Hotel
Hotel staff were friendly and helpful.
Provided a shuttle service to the airport.
Room was clean and well maintained.
Would definitely recommend this hotel and would book to stay here again in the future.
May 26, 2013
Rated 5.0 out of 5.0 by nigey First Time
This Was The First Time We Used Your Stay And Park All Went Very Well
It Might Be A Idea For You To Think Over The Phones At The Airport To Ring For The Bus Are Not Very Well Signed Posted We Did Walk Round For A Wail Looking For Phone
May 26, 2013
Rated 4.0 out of 5.0 by shorna Bed and service
I found the beds at the Crowne Plaza very comfortable and would have no hesitation in staying there again. We also were provided with an evening meal and breakfast and these too were very good although a bit more choice on the evening meal would have been nice.
The service given by all the staff was very good.
May 22, 2013
Rated 4.0 out of 5.0 by Chrisfromhull22 Quicky
Rooms, Staff and Service was excellent. Booze and food is overpriced and expensive, we where only at the airport hotel one night and had a few drinks in the hotel bar which was really expensive for drinks, we are only at an airport not in the desert so why is everything so expensive! We would stay here again but we would look at cheaper hotels with a cheaper bar first!
May 20, 2013
Rated 5.0 out of 5.0 by Jamtart123 Luxurious, vibrant hotel.
Great rooms, great bars and restaurants. Always busy, vibrant and interesting whatever the time of year! So convenient for the airport especially with the shuttle service to all terminals.
May 20, 2013
Rated 1.0 out of 5.0 by Dan51313 Worst International Lodging Experience; Poor Customer Service
I actually wrote a message to Priority Club and IHG regarding this particular stay. As I have yet to receive a response to either of these messages, I am inclined to make this rating short and to the point. This was by far my worst lodging experience ever! The establishment appeared to be staffed by ONE employee; a young female associate. The others were either disengaged/ disinterested or busy actually harassing patrons of the establishment. My only goal was to receive a short respite, a quiet gym workout and continue on my way. I found it to be a task during all three. As I wrote in the previous emails, I would appreciate/ expect at least some type of response.
May 19, 2013
Rated 5.0 out of 5.0 by Benno1 Fantastic hotel with exceptional service!!!!!!!!!!!
Again we received exceptional service and would definitely book again. We have stayed several times before and the service is always of a very high standard with lovely clean comfortable rooms. After an 8 hours flight the nicest thing is to be met by a pleasant driver who takes you back to the hotel where your car is waiting ready for your drive home .
Until next year Crowne Plaza....Well Done!!!!!!!!!!!!
May 19, 2013
Rated 5.0 out of 5.0 by Rusty54 Excellent for Park and Fly
Excellent deal and both Dinner and Breakfast good value.
May 18, 2013
Rated 5.0 out of 5.0 by Shawbagsuk REALLY HELPFUL STAFF
Customer service at this hotel is excellent. I arrived at Manchester Airport at 08.30 and cheekily rang the hotel to see if it was possible to have my room early. By the time I had walked over everything had been organised.
Really great staff which is what makes the hotel so good.
May 16, 2013
Rated 5.0 out of 5.0 by JujuDrumm3r Consistently Great Service
The Crowne Plaza Manchester Airport offers consistently excellent customer service. I am a regular visitor and would not consider changing hotels. The greatest achievement of the hotel is the staff. The team know their regular customers by name and are always courteous, helpful and friendly. The food and beverage is of the highest order and reasonable value for money. Rooms are always tidy and well equipped. I would recommend the Crowne Plaza Manchester Airport.
May 14, 2013
Rated 5.0 out of 5.0 by HG45 One night, plus weeks parking.
Excellent stay. First class smiling service from very professional team. Wonderful value for a first class room and a weeks parking. This was our second similar use of Crowne Plaza, the other at Gatwick and we will definitely use again.
May 14, 2013
Rated 5.0 out of 5.0 by Bizzler1 fast service checking out
ideal Hotel for jetting off at any time.
Comfortable and value for money .
Car parking for eight days well organised.
May 13, 2013
Rated 5.0 out of 5.0 by kastaways superb as always
great location,great staff,great service,great vaue,what more could anyone ask for!
May 11, 2013
Rated 5.0 out of 5.0 by woburn Returning happy customers
We have tried a few hotels at the Airport but find the Crowne Plaza the best. We have stayed in this hotel a number of times and left the car. Staff have always been very helpful. This hotel would always be our first choice hotel when we are flying from Manchester Airport.
May 8, 2013
Rated 5.0 out of 5.0 by Micklefish Simple and efficient
Stayed overnight prior to going on holiday ended up with 15 nights parking, bottle of plonk, breakfast and a free movie all thrown in the package. Found it to be cheaper than parking the car in the airport long term car park
Great Thai food, good nights sleeps great start to holiday
Will be back
May 8, 2013
Rated 2.0 out of 5.0 by Annie611 Uncomfortable room
We booked a club room but having stayed here previously, room was no bigger than standard rooms. Large furniture gave less room to move around and resembled a secondhand furniture shop. No room for cases. Room was also dusty as if not used for a while. Bathroom was clean but had only two rolls of toilet paper which were both almost empty. Bed was comfortable though we did not appreciate the unrequested 3.40 am alarm. Evening and breakfast staff were extremely pleasant and helpful and food was good.
May 6, 2013
Rated 4.0 out of 5.0 by rocketoo2 Friendly and helpful staff
Nice room, good facilities and very handy for flights being only 2 minutes away from the terminal. Shuttle bus driver very cheery and helpful, as were the front desk staff.
May 5, 2013
Rated 4.0 out of 5.0 by Rockchick A nice stay
We stayed at this hotel as we had an early morning flight, room was a bit dated but very clean. We ate in the Irish pub within the hotel, nice meal and atmosphere. The transfers were excellent, hardly any waiting around. The only criticism is the fact that £50 was taken from my account as a holding charge against meals and drinks bought in the hotel. This wasn't explained at check in and we weren't asked if we wanted this facility It came to light when I tried to use my card to pay for the meal in the hotel and the card was declined as I had purposely allocated £50 in this particular account for sundries. On asking at reception I was informed that the hotel was holding £50 of my money, the next morning the money had still not gone back into my account as I couldn't use it in the airport. On return the money has gone back into my account. Overall, a pleasant stay and I would use the hotel again but would make sure that no holding money is taken from me next time..
May 5, 2013
Rated 4.0 out of 5.0 A goods night sleep - pefect for that early morning flight!!
Booked this hotel for 1 nights stay before our early flight to NYC.
Good rate, great shuttle service from train station and to airport; friendly welcome at reception.
Rooms are tastefully decorated - quite modern; very comfy bed which is great for the perfect nights sleep!
Only thing I found expensive was the bar food - we wanted to have a light bite in the evening but found it quite expensive and opted for something more lighter than hoped for.
Other than that a great hotel and would stay again!!
May 4, 2013
Rated 5.0 out of 5.0 by Alimacg Comfy Room and excellent customer service
Stayed on Friday 19th of April, was very nice to stay at a hotel who put their customers first, good to see lots of local people being employed and doing a great job.
May 1, 2013