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Rated 4.2 out of 5 by 439 reviewers.
Rated 5.0 out of 5.0 Excellent Staff Nothing is ever too much trouble at this hotel, the staff are always really helpful, we use this hotel before we fly and have use the hotel on many occasion's. January 6, 2014
Rated 4.0 out of 5.0 Reliable Comfort and Convenience As usual, good service at any time of day and night. Pick-up from the Airport station quick and courteous, as was check-in even late in the evening. Comfortable room - cool on arrival, but the simple and understandable controls worked well and room was just right on return from one drink in the friendly bar. Airport hotels are usually functional, but this one goes that much further. A pity only to have a short night there! January 6, 2014
Rated 5.0 out of 5.0 by Very good stay and smiles. Superb airport hotel, check in quick easy and very pleasant. On reaching our room we couldn't get the safe to lock so asked one of the staff servicing the rooms who said they would report this for us and within minutes maintenance were there, at this point we had to go out so left him in the room but on our return everything was sorted and a little card had been left to say all was in working order and with it was a little chocolate spanner for us to take, this really made us smile and feel the hotel do really care that you have had a problem. The only reason for a slightly lower sleep quality score was the pillows in this room were really hard which doesn't work for me but this isn't the case in all rooms as have stayed here before. January 5, 2014
Rated 5.0 out of 5.0 by Great stay Stayed overnight on 20th Dec and again on 31st Dec. Both nights were fantastic. Comfortable beds, clean rooms, Outstanding breakfast. Would definitely stay again. Have recommended to anyone that will listen. January 3, 2014
Rated 5.0 out of 5.0 by stay and parking GreAt hotel great value will stay again.the club room upgrade is great also. January 1, 2014
Rated 5.0 out of 5.0 by Great spacious rooms and modern decor This hotel is perfect for a stay before a flight then next day relaxing and comfortable, the rooms are great and also is the bar and club room. And then breakfast is awesome December 31, 2013
Rated 5.0 out of 5.0 by Christmas Eve Comfortable room with everything we needed. Room service prompt and pleasant. We were impressed by the range of dining options and chose the restaurant. The roast pork was disappointingly dry and the vegetables average. Breakfast was excellent and staff attention superb.we will return. December 30, 2013
Rated 4.0 out of 5.0 by Clean and efficient Clean, efficient service. Quite noisy in the evening - maybe due to Christmas parties! Staff all very friendly and helpful. Room was clean and comfortable. December 23, 2013
Rated 4.0 out of 5.0 by Very convenient Hotel very conveniently placed. close to the Manchester Airport. Faint noise of aircraft's taking off. December 18, 2013
Rated 5.0 out of 5.0 by Start of Hoidays Welcoming smile is the best way to start a holiday. Staff are very helpful and polite, transport to airport terminals every 15mins. Leave your car for 2 weeks safely pickup when you arrive back. Rooms are good and very comfortable. December 17, 2013
Rated 4.0 out of 5.0 by Excellent booking experience with Laura As usual facilities and cleanliness were first rate. Laura made booking not only easy but a pleasure, Ewa in the club lounge was very helpful and attentive. The only downside was the wait for the complimentary bus to the airport - usually up to 5 minutes wait but whilst we were waiting one of the drivers arrived and told us he was going off shift and that the other was having his lunch which made us a bit too close to check in time! December 17, 2013
Rated 5.0 out of 5.0 by Comfortable and good food I use the Crown Plaza regularly and have always found it a comfortable and quiet place to stay. Moreover the food is excellent if a little expensive but it is always served with a smile. The only thing it lacks is a decent real ale!!! December 16, 2013
Rated 5.0 out of 5.0 by My Stay at the crowne I have stayed in the Crowne on business for around two months. And got to know the stay who always went the extra mile. Especially Sophie the front of desk manager. if I had a problem she would be there to solve it. always stopping to say hello and always smiling. offering advice and guidance as to what could be done when my laundry came back with stains on. one of a kind a true ambassador for your company who deserves recognition for her hard work and determination. Thank you very much for making my long stay comfortable and pleasurable. December 16, 2013
Rated 5.0 out of 5.0 by Outstanding service Never been to an Hotel where every single member of staff iseems to be happy and always pleased to help, made such a huge difference to our stay, other Hotels around the WORLD should send staff here to be trained. December 14, 2013
Rated 5.0 out of 5.0 by Excellent Airport Hotel A very pleasant hotel with good rooms, really great service and excellent food. Free shuttle with very helpful drivers makes transfers so easy. December 14, 2013
Rated 5.0 out of 5.0 by Special birthday experience Lovely first night of our special Lapland holiday, staff at Crowne Plaza made my grand daughters 9th birthday very special by tying pink and white balloons to her chair at dinner and bringing a desert out with candles on and singing happy birthday to her. Lovely , caring staff thank you . December 11, 2013
Rated 5.0 out of 5.0 by Faultless service, friendly and helpful staff Stay and park then pick up the car at the end of the holiday; everything worked as clockwork. We have used you a number of timers and it has always been very good. Considering the volume of guests going through the hotel, you have my congratulations at keeping it both clean and in excellent condition. The staff are there to help and really make for a very pleasant stay - thank you. December 11, 2013
Rated 5.0 out of 5.0 by Top Marks! Can only say we had a comfortable and welcoming experience from booking to being handed our car keys back. We will be returning in the future. Thank you for looking after us so well. December 8, 2013
Rated 3.0 out of 5.0 by Hotel Good , Resturant the Grill ??? The hotel is good, close to the airport, cheap parking for 8 days, but the resturant The Grill will i not recommend, both me and my colleague will stay at the hotel again but we will not be eating in the resturant, he got salmon, the piece was so small that we were not sure if he only had got a starter, I had ordred a steak, the were writing about the meat in the menu, but the meat was not what I had expected, next time will we be eating in the Bar December 7, 2013
Rated 5.0 out of 5.0 by Internet connection Wifi internet connection is stable and good. However that would be much competitive if the cost would be lower or should be packaged n the room charge. December 7, 2013
Rated 5.0 out of 5.0 Welcome after a late flight into Manchester Airport With my late flight arriving from Marrakech to Manchester airport it was nice to have the Crowne Plaza within walking distance (for me at least although it was over a busy carriageway)....I got a very good prize for paying in advance and the breakfast was excellent with the cook available to cook fresh fried eggs (as I hate buffet style scrambled eggs which is usually on offer in many hotels). Friendly staff....hope to be there again in march when I do the same trip back December 3, 2013
Rated 3.0 out of 5.0 by Not to usual standards! I have stayed at this hotel many times and service has always been second to none however, this time I wasn't offered upgrade to club room and when I asked was told no availability and I still couldn't pay the extra to go in the lounge or have breakfast. As a club member I was disappointed at this even though I was willing to stay in the same room that I had been allocated on arrival. I was also disappointed that upon my arrival on a very cold teatime the room was freezing & when I rang reception I was told to read the instructions on the air con unit but it took a good hour to warm up!! The only reason I would currently recommend this property is due to its location. December 3, 2013
Rated 5.0 out of 5.0 by Excellent Hotel and Service This hotel is ideally located when flying from Manchester airport. The location, facilities, parking, rooms, staff and service were excellent and we would not hesitate in staying there in the future. December 2, 2013
Rated 2.0 out of 5.0 by Cold Service & Cold Room It's shocking that members of the rewards system, at platinum level, are not allowed in the club lounge at this hotel. That's what / who club lounges were invented for!! I was told at check in that you have to pay extra to have access to the club lounge, which is not like the rest of the Crowne Plaza chain of hotels, so why does this hotel have a different (and unfair) policy. I could not sleep because the room was freezing cold, even though the heating had been on maximum for several hours. The heating unit was very noisy, did not get hot and the grill in the ceiling had been moved / opened like there had been some attempt to fix it. Therefore, as far as I'm concerned, the hotel had knowingly checked me into a room with a broken heater. This hotel does not match the standard of the rest of the IHG hotels / brands. I stayed on a rewards night too and am therefore even more disappointed there was nothing special about the stay - what a waste of hard earned points. November 27, 2013
Rated 3.0 out of 5.0 by increased price it was good place to stay, but will need to consider alternative due to price increasing. Hotel has old infrastructure and does not offer any new since 2008. November 26, 2013
Rated 4.0 out of 5.0 by Shame about bed Good hotel with good staff and service. Particularly like the Asian restaurant where the food is good and service really friendly making it a pleasurable experience. Trouble was the hard mattress, so hard it hurt to lie on my side and the pillow was like a sandbag. Need softer mattresses and a choice of pillows and this will be ideal airport hotel. November 26, 2013
Rated 4.0 out of 5.0 by great bed and food food was impressive especially the belgian waffle dessert in the restaurant. stayed for a week and my only fault is that bathroom shower curtain does not keep the water from flooding the floor. November 25, 2013
Rated 5.0 out of 5.0 by Great service A very comfortable and convenienent hotel made special by the knowledge,friendliness, and courtesy of all the staff. They are all a real credit to the organisation. November 23, 2013
Rated 5.0 out of 5.0 by Excellent stay We have used this hotel many times in the past when we fly from Manchester. It is convenient, good value and the hotel has many dining options. We highly recommend it. November 22, 2013
Rated 4.0 out of 5.0 by Very comfortable, quiet room Excellent location, excellent sleep quality. The pillow spray was a nice touch! Huge size room for airport hotel. The beds are really comfortable, the curtains block all light out. My only criticisms are that the bar/restaurant lacked any ambiance. It was really bright and sterile. Also, when I called to find out if we could walk to the airport from the train station (having learnt the hard way staying at a hotel close to this one a few months ago) and how to get there, the reply from the receptionist was "on the pavement". Helpful! But it did everything I needed it too, and the room was perfect. November 19, 2013
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