Rated 4.3 out of 5 by 168
Rated 5.0 out of 5.0 by Murphy555 Great Hotel
Stayed here one night with package to LEGOLAND. We found the staff on reception very helpful & polite. Check in was very quick & smooth. The welcome packs for the children were a lovely touch. Our family room was great, spacious & clean. We did wake up the following morning to no power in the room at all, but a call to reception resulted in staff member promptly coming to sort it out. Unfortunately they couldn't but moved us into another room straight away. The buffet breakfast was lovely & lots of choice. Overall we were really pleased with our stay here & would definitely stay again & also would recommend it to others!
July 3, 2014
Rated 3.0 out of 5.0 by AWAUD Poor restaurant facilities
Overall comfort and ambience by the restaurant
A meal and atmosphere was ruined by poor restaurant management. An expensive meal was ruined by
An hours wait for main dish
Table layout was siniliar to Kentucky Fried no table cloth , iced water, condiments till requested
Children from other tables running wild with nappied bottoms all over seats.
Overall conclusion is this is an excellent "business location" but lacks the soft touch in bedrooms,ie full office desk was out of place.
Afraid it will not top my list
July 3, 2014
Rated 5.0 out of 5.0 by kim1957 excellent stay
We had a great stay. Close to the town centre. Girl on reception friendly and helpful. There was so much to choose from at breakfast. Enjoyed using most of the facilities. I thought the bed was a bit soft at first, but its the best sleep ive had in a hotel. We would definitely recommend it and will stay again.
June 30, 2014
Rated 5.0 out of 5.0 by Hodgkir Friendly service
I booked two priority points nights to take my family to legoland. What a fabulous hotel service was awesome from the moment we checked in. Every member of staff would say hello. The senior management even took the time to chat to my son about his visit to legoland. The childrens zone and play area are great. Leisure facilities are adequate with the outside hot tub being the highlight. Overall a fabulous few days and will defiantly be using the hotel for business and family trips when in the area.
June 30, 2014
Rated 3.0 out of 5.0 by iris63 OK but not worth the money
This hotel is aimed at younger couples and families. Very noisy around the pool and lake area From our point of view it was too far to walk into Marlow though claiming to be close to Marlow centre on website. Rooms are pretty comfortable though some of the furniture looked tired. Service at reception on check in was not good - no one available to take bags up to our rooms. We had dinner there and the food was very good but over-priced for quantities served. Breakfast was OK.
June 28, 2014
Rated 3.0 out of 5.0 by hailz76 some attention to detail required
This was a reasonably priced stay although I only booked it on the strength of the other hotels in the chain which I have used world wide. I trust the crowne plaza brand and have always felt that quality, comfort, cost and attention to detail are the things that set this hotel apart from other brands.
Whilst the hotel sits in picturesque grounds and boasts an impressive gym, sanitation in the womens changing room (where one shower cubilcle floor was drenched in urine) and the build up of limescale around the taps was fairly off putting. looking past this, as I resolved to shower back in my room, I found that inside the health suite was a general lingering smell of the drains and wondered how the steam room was washed down (if ever) as there was no water outlet (as found in others) inside the room.
the swimming pool is generous in size but there is a distinct green mark running around the edge of it along the drains (perhaps this is where the smell was coming from) which when swimming is at eye level. This made me question the chmical balance of the pool and I had to get out. Of all the facilities the sauna seemed the newest addition and was really clean inside and comfortable. the view looking through the glass doo however onto the patio area was quite dismal as I could see the sliding doors needed a wipe down and all the paint around them was flaking off... over all I would rate this experience at possibly 4/10. sanitation in health suites is critical.
The room was spacious and very clean. there were however 3 of us staying and not one bath robe or slippers in the room. reception apologised for this but never actually delivered it to our room. in the morning we discovered when trying to make drinks we only had 2 cups and 1 biscuit between 3- again, attention to detail.
At breakfast a pot of just hot water was requested. I have to say I was unsuprised by this point in our stay when the water poured out a murky brown colour. I lifted the lid to find the remanance of coffee/ tea hardened to the inside of the pot - are the pots not cleaned after use?
on every count it is the attention to detail that lets this hotel down. It was an average stay but certainly not synonymous with the world famous crowne plaza standard.
we used this hotel for a visit to ascot so it served its purpose but I didn't get that feel good factor I usually get when I come to stay at the crowne plaza.
June 26, 2014
Rated 5.0 out of 5.0 by Ang66 Great service
My daughter and I visited Crowne Plaza, Marlow as part of a Legoland package. Whilst it is a bit of a drive from Windsor, we felt it was well worth the journey.
The directions to the hotel were clear to follow and we had no difficulties finding it as we knew we were going through the industrial estate. The setting at the back was lovely for the children.
The staff were particularly lovely with the children and we wanted to really commend and compliment the (?Italian) restaurant manager for his delightful way of dealing with a slightly difficult moment we had with my younger grandson. The boys wrote very appreciative notes to go on your feedback board so we knew they had enjoyed themselves!
We shall definitely look to stay in a Crowne Plaza again.
June 26, 2014
Rated 5.0 out of 5.0 by Vikki84 Wondeful Stay at the Crowne Plaza!
I cannot fault this hotel, we had a wonderful weekend! The room was top quality, it was very clean and tidy and had everything we needed. The only tiny negative was that my pillow was lumpy but I still had a great night's sleep! I would absolutely return to this hotel, we hoped for a great weekend all round and we certainly had that at this hotel!
June 25, 2014