Rated 4.3 out of 5 by 199
Rated 5.0 out of 5.0 by Tank Commander Excellent hotel
Highly recommended - looking forward to my next visit
August 1, 2014
Rated 5.0 out of 5.0 by ChristianCB July Stay - Family Roon
Absolutely fantastic hotel and perfect for families with children. Fantastic pool, gardens, food and facilities. Well done.
August 1, 2014
Rated 4.0 out of 5.0 by Tallulah1 Great service and facilities
We had a lovely stay at the crowne plaza, marlow last weekend. Great location for walking into marlow and lovely leisure facilities which we used in the afternoon and evening. Nice to sit on the sun loungers having a drink after the pool with waiter service with lovely views of the lake. Excellent service from all staff throughout stay. We didn't have breakfast as we felt it was very overpriced. Room was a little warm still with air con on full, but these would be my only negatives. This hotel was perfect for our stay for my husbands birthday - we will be back!
July 31, 2014
Rated 5.0 out of 5.0 by Dan4589 Comfortable bed and great service.
Excellent Hotel I would highly recommend. We stayed a part of a legoland deal and it was a great stop between days in the park.
July 30, 2014
Rated 5.0 out of 5.0 by Rubbish35 Bar Costs
Crowne Plaza Marlow is a very comfortable hotel, my one negative comment is the cost of drinks in the bar. The prices were approximately 35% more expensive than the Compleat Angler, a well know 4 star hotel in Marlow. One appreciates that overheads have to be covered but these costs were just too excessive. It was also very annoying to be charged 12.5% service charge on top of these excessive prices.
July 30, 2014
Rated 4.0 out of 5.0 by Floa Large clean room
Hotel was clean, tidy and the rooms of a good size. Nice setting at the rear of hotel.Breakfast has a great selection and staff were attentive.
Great place to use as a base for exploring the Marlow area.
July 29, 2014
Rated 5.0 out of 5.0 by Mrs Young An overall worthwhile experience
Excellent location if you are looking for a relaxing venue. Welcoming friendly staff.
Entrance clean and bright. Rooms large, with pleasant appealing colouring.
A variety of food choices to suit everyone - staff more than helpful.
Enjoy the quiet countryside feel and the tree lined drive, safe to walk and breath in the fresh warm summer air.
Within short distance of Marlow town where you can enjoy the shops and nightlife.
Areas to improve: Crown Plaza signposts at roundabouts as location not easy to find.
Clean grass area close to water to allow residents enjoy the green area and employ a gardener to maintain the few beautiful plants
July 27, 2014
Rated 2.0 out of 5.0 by busytravel Not what I expect from CP
A disappointing stay at the Crowne Plaza, the Suite overlooked a carpark / building site.
The room was dated and poorly cleaned.
Issues with paid internet were poorly dealt with by the staff
July 27, 2014
Rated 2.0 out of 5.0 by epicurian It so easily have been better
Simple service ethic missing so all those opportunities to shine were missed.
It was quite clear that many of the staff were simply there to make up the hours.
July 26, 2014
Rated 5.0 out of 5.0 by HampshireVisitor Great overnight stay
All very good with one minor comment; the dining room for breakfast was very dimly lit. This is great for dinner but not so good during the day time- you should consider turning up the lights a bit
July 24, 2014
Rated 5.0 out of 5.0 by LSS2104 Relaxing stay and a great sleep!
We booked a birthday lunch for my boyfriend at The Hand & Flowers in Marlow and wanted to combine our trip with a relaxing night in a hotel.
The Crowne Plaza was an excellent choice - we really liked the pool and outdoor hot tub and the surroundings by the lake were lovely, especially in the sun.
Dinner in the restaurant was good too and when we had to wait a while for our starters (due to a function being on the same evening) our waitress brought us some free bread and nibbles without us having to ask. A nice touch.
Myles handled check in and check out brilliantly.
July 24, 2014
Rated 5.0 out of 5.0 by sabre good night
My wife and I enjoyed the following
friendly and efficient staff
upgrade of room
July 22, 2014
Rated 5.0 out of 5.0 by Amy23 Great Hotel
We booked early in January for a family trip to legoland for three of us. Staff were friendly on arrival and checkout. The room was clean and tidy. My three year old son was provided with milk and cookies in the evening which he enjoyed. Prices of drinks and food are a little pricey but I expected it at a hotel. Room service is quick and polite. Would definitely stay again.
July 22, 2014
Rated 5.0 out of 5.0 by Kazza14 A lovely taste of luxury!
Fantastice facilities in a very comfortable and relaxed environment and a very scenic setting.
July 18, 2014
Rated 5.0 out of 5.0 by 1MJM Relaxing and comfortable
An excellent place to come and relax with good sized rooms, pleasant decor and friendly, helpful staff.
July 16, 2014
Rated 5.0 out of 5.0 Great place to stay
Excellent hotel and staff
We ate in the hotel both nights once in the restaurant once in the bar.On both occasions quality of food nd service was excellent.
Clean comfortable room
July 16, 2014
Rated 5.0 out of 5.0 by Magsie Warm and friendly staff
We had a fantastic weekend at this hotel. Gorgeous location, great staff, great rooms, great food... I would highly recommend to anyone wanting a nice break away frim the norm.
July 15, 2014
Rated 5.0 out of 5.0 Our Stay
Lovely hotel, beautiful setting, lovely room and facilities
July 14, 2014
Rated 5.0 out of 5.0 by monners Condition of guest room
We were allocated a disability room which was large
and comfortable with a nice bathroom bur rather antiquated method of confining the water to the shower area - Although the water drained away fairly quickly it left half the floor very wet near the basin area
July 13, 2014
Rated 5.0 out of 5.0 by Jimanne Comfortable Rooms, Beds
Excellent Hotel in Beautiful settings by the Lake/River
July 13, 2014
Rated 4.0 out of 5.0 by Streetwise26 Very nice hotel
We stayed here on a Legoland Holiday package. The service was friendly and the room exceptional.
My only gripe would be the rates if I wasn't on the Legoland package. £18.50 for breakfast!! I've had just as good for £5!
Other than that is recommend!
July 11, 2014
Rated 1.0 out of 5.0 by limoncello Smelly room poor service
Really disappointed with my stay here I wouldn't recommend it. The hotel looked promising on paper but the service was poor definitely lets the crowne plaza brand down. I left feeling more stressed then when I arrived which kinda defeats the object of staying somewhere nice!
I don't think I would send my worst enemy there!
July 9, 2014
Rated 5.0 out of 5.0 by Leejane A great place to stay.
We planned a trip to Legoland windsor and after much deliberance decided to stay for the night at the Crowne Plaza Marlow.Although this was not the closest hotel to Legoland I chose it because it looked a bit nicer and it had 2 proper beds rather than a sofa bed for the kids.On arrival we were not disappointed.The desk service was very professional and friendly and once we managed to get the card to work in the door lock(my fault I am sure) we walked into a clean and comfy room with a lovely big bathroom.We all slept very well and were treated to an amazing buffet breakfast where nothing was too much trouble for the staff buzzing around.I am not sure how much a night for 4 would usually cost here but the the deal we got online for 2 days in Legoland +hotel was amazing value and we would not hesitate to book again at the Crowne Plaza next time we visit Legoland or anywhere else down there.
July 7, 2014
Rated 5.0 out of 5.0 by Murphy555 Great Hotel
Stayed here one night with package to LEGOLAND. We found the staff on reception very helpful & polite. Check in was very quick & smooth. The welcome packs for the children were a lovely touch. Our family room was great, spacious & clean. We did wake up the following morning to no power in the room at all, but a call to reception resulted in staff member promptly coming to sort it out. Unfortunately they couldn't but moved us into another room straight away. The buffet breakfast was lovely & lots of choice. Overall we were really pleased with our stay here & would definitely stay again & also would recommend it to others!
July 3, 2014
Rated 3.0 out of 5.0 by AWAUD Poor restaurant facilities
Overall comfort and ambience by the restaurant
A meal and atmosphere was ruined by poor restaurant management. An expensive meal was ruined by
An hours wait for main dish
Table layout was siniliar to Kentucky Fried no table cloth , iced water, condiments till requested
Children from other tables running wild with nappied bottoms all over seats.
Overall conclusion is this is an excellent "business location" but lacks the soft touch in bedrooms,ie full office desk was out of place.
Afraid it will not top my list
July 3, 2014
Rated 5.0 out of 5.0 by kim1957 excellent stay
We had a great stay. Close to the town centre. Girl on reception friendly and helpful. There was so much to choose from at breakfast. Enjoyed using most of the facilities. I thought the bed was a bit soft at first, but its the best sleep ive had in a hotel. We would definitely recommend it and will stay again.
June 30, 2014
Rated 5.0 out of 5.0 by Hodgkir Friendly service
I booked two priority points nights to take my family to legoland. What a fabulous hotel service was awesome from the moment we checked in. Every member of staff would say hello. The senior management even took the time to chat to my son about his visit to legoland. The childrens zone and play area are great. Leisure facilities are adequate with the outside hot tub being the highlight. Overall a fabulous few days and will defiantly be using the hotel for business and family trips when in the area.
June 30, 2014
Rated 3.0 out of 5.0 by iris63 OK but not worth the money
This hotel is aimed at younger couples and families. Very noisy around the pool and lake area From our point of view it was too far to walk into Marlow though claiming to be close to Marlow centre on website. Rooms are pretty comfortable though some of the furniture looked tired. Service at reception on check in was not good - no one available to take bags up to our rooms. We had dinner there and the food was very good but over-priced for quantities served. Breakfast was OK.
June 28, 2014
Rated 3.0 out of 5.0 by hailz76 some attention to detail required
This was a reasonably priced stay although I only booked it on the strength of the other hotels in the chain which I have used world wide. I trust the crowne plaza brand and have always felt that quality, comfort, cost and attention to detail are the things that set this hotel apart from other brands.
Whilst the hotel sits in picturesque grounds and boasts an impressive gym, sanitation in the womens changing room (where one shower cubilcle floor was drenched in urine) and the build up of limescale around the taps was fairly off putting. looking past this, as I resolved to shower back in my room, I found that inside the health suite was a general lingering smell of the drains and wondered how the steam room was washed down (if ever) as there was no water outlet (as found in others) inside the room.
the swimming pool is generous in size but there is a distinct green mark running around the edge of it along the drains (perhaps this is where the smell was coming from) which when swimming is at eye level. This made me question the chmical balance of the pool and I had to get out. Of all the facilities the sauna seemed the newest addition and was really clean inside and comfortable. the view looking through the glass doo however onto the patio area was quite dismal as I could see the sliding doors needed a wipe down and all the paint around them was flaking off... over all I would rate this experience at possibly 4/10. sanitation in health suites is critical.
The room was spacious and very clean. there were however 3 of us staying and not one bath robe or slippers in the room. reception apologised for this but never actually delivered it to our room. in the morning we discovered when trying to make drinks we only had 2 cups and 1 biscuit between 3- again, attention to detail.
At breakfast a pot of just hot water was requested. I have to say I was unsuprised by this point in our stay when the water poured out a murky brown colour. I lifted the lid to find the remanance of coffee/ tea hardened to the inside of the pot - are the pots not cleaned after use?
on every count it is the attention to detail that lets this hotel down. It was an average stay but certainly not synonymous with the world famous crowne plaza standard.
we used this hotel for a visit to ascot so it served its purpose but I didn't get that feel good factor I usually get when I come to stay at the crowne plaza.
June 26, 2014
Rated 5.0 out of 5.0 by Ang66 Great service
My daughter and I visited Crowne Plaza, Marlow as part of a Legoland package. Whilst it is a bit of a drive from Windsor, we felt it was well worth the journey.
The directions to the hotel were clear to follow and we had no difficulties finding it as we knew we were going through the industrial estate. The setting at the back was lovely for the children.
The staff were particularly lovely with the children and we wanted to really commend and compliment the (?Italian) restaurant manager for his delightful way of dealing with a slightly difficult moment we had with my younger grandson. The boys wrote very appreciative notes to go on your feedback board so we knew they had enjoyed themselves!
We shall definitely look to stay in a Crowne Plaza again.
June 26, 2014