Rated 3.9 out of 5 by 15
Rated 5.0 out of 5.0 by ElPeter Excelentes instalaciones
Excelente Hotel, lo unico malo fue al momento del check inn, tardaron mucho y el personal del lobby no sabe las tarifas del dia extra o el all inclusive
January 7, 2014
Rated 2.0 out of 5.0 by JCVF ... me esperaba un Crowne Plaza de verdad.
Debo admitir que si encontré la limpieza que esperaba, y el esmero en servir de algunos de los empleados. Alfredo en el Bar de la alberca se esmera muchísimo y lo felicito. Pero Crowne Plaza Mazatlan resultó ser un hotel con muy pocas y limitadas opciones y amenidades. Aprendí que la próxima vez que contrate un plan All Inclusive deberé preguntar si el "All" aplica a todo o tendré que pagar algunos alimentos dependiendo de donde los consuma. Reservé 7 días con la expectativa de pasar Año nuevo ahí, y tal fue mi insatisfacción respecto de lo que pagué y lo que esperaba, que me regresé al 4to día a pasar año nuevo en mi casa, sin limitaciones.
January 6, 2014
Rated 5.0 out of 5.0 very pleasant stay
the room was comfortable and clean. the staff was outstanding. the only problem was a weak wifi signal. we were only able to access in the lobby and by the pool but that was a minor problem.
January 4, 2014
Rated 2.0 out of 5.0 by garval82 BAD SERVICE
We went for a wedding with an all inclusive package, we where arround 60 people on the pool at the same time and they just had 1 waiter for all of us. At Lunch it took about 1 hr to receive our order. the first ones to order where the last ones to eat. dinner buffete they made for us was supposed to finish at 11pm. intead they pick it up at 10pm. because nobody was eating, the sushi bar was supposed to close also at 11 intead they closed at 10:30 so they can finish cleaning the sushi bar at 11. Next night they didn´t open the sushi bar because there was not enough personel. A lot of excuses from the staff for the poor service they give. Jaccuzzi didnt worked, bed was to soft.
October 23, 2013
Rated 2.0 out of 5.0 by Gkleinmann Maintenance
The hotel has serious maintenance issued, starting from the hotel elevators, the AC of my room was not working, I could not close the shower door
August 22, 2013
Rated 5.0 out of 5.0 by Dean26 great service and very pleasent
My stay in CROWNE PLAZA MAZATLAN in MAY13 was very comfortable and very pleasant, me and my family enjoyed very much the location and the amazing service the hotel personnel provide us, the food was excellent, the rooms were very clean, the price is reasonable also everyone there with no exception was very friendly, courteous, customer driven, professional in all aspect and most of all a wonderful management, everything went very smooth and we were treated as VIP, endless to say how much we really enjoy our stay there.
Wish for all staff in CROWNE PLAZA MAZATLAN the best
May 31, 2013
Rated 2.0 out of 5.0 by GERLONCA Decepcionante
Salvo tres empleados, los demás muy poco atentos. La señal de wifi pésima, aunque trataron de justificarse diciendo que tenían un problema de antena que estaban tratando de resolver. Lo cierto es que nunca lo resolvieron (en seis días que estuve en el hotel). En dos oportunidades, ni siquiera dejaron toallas en la habitación.
November 22, 2012