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Rated 4.3 out of 5 by 373 reviewers.
Rated 4.0 out of 5.0 by Great staff & comfortable room. This was my second stay at this hotel & will return in the next few months. Not a luxurious property but very good standard & great helpful staff who are always friendly. Discovered DFO shopping on my last morning, just a 5minute walk away. Shame I didn't have enough time there LOL! May 20, 2013
Rated 5.0 out of 5.0 by Great Views Always receive great service from the staff. Beds are very comfortable & love the location & view over the the river. Proximity to Casino & Etihad are ideal. May 16, 2013
Rated 3.0 out of 5.0 by Crown Plaza We had friends and family discount and stayed in a delux river view room. The hotel is nice, but it's not great and is a basic four star hotel. The bathrooms are tired, the bed comfort is okay and the curtains are very good at blocking out traffic noise. They were clean and functional. The breakfast was great and our check in service was great. However when we were driving there I had to call three times with no success on finding out off what street we access the hotel. The first time we rang I was told that I'd come through to the wrong person and I had to talk to the front desk and she could not transfer me. I rang back, there was no front desk option, but I chose another option where I was put on hold for 5 minutes before I hung up. I then rang again and the person who answered could not tell me what street we needed to enter the hotel from nor did they even attempt to help. As a result we parked in the wrong car park, had to pay $10 to move our car out of that into another car park where we only had to pay $13 for the overnight stay. I was not impressed before I got there. I wouldn't recommend it to my friends nor would I want to stay there again. It's a nice, well located and suitable hotel if you're on business, want a great location, etc. May 16, 2013
Rated 5.0 out of 5.0 by Crowne Plaza great hotel We booked 2 rooms- one had a fabulous view. They were very comfortable. The reception staff were excellent as was concierge. Overall a very enjoyable and fairly priced hotel. May 11, 2013
Rated 3.0 out of 5.0 by Comfortable bed. Average room Great city location very convenient to south bank and the convention centre. Room was OK bed comfortable. No free wifi for guests which I would expect. Probably needs a paint job and a 'trig up'. Breakfast was adequate without being exciting There is an individual cooked breakfast area. Would I stay again. Maybe but not first choice. May 11, 2013
Rated 5.0 out of 5.0 by Comfortable room overall Comfortable room overall, maybe better shows on tv shower nozzell makes a mess with water going over the bathtub, but all good. May 11, 2013
Rated 5.0 out of 5.0 by A wonderful hotel I have been staying at the Crowne Plaza Melbourne for probably 6-7 years. Last year it did not appear on the company's approved hotel list. I was very disappointed. This year it is back, and I have not stayed in another hotel in Melbourne since. For all the yars I have stayed there, Stan your evening concierge has welcomed me. He is a wonderful asset to your hotel. May 8, 2013
Rated 4.0 out of 5.0 by Weekend Away Great location, close to transport, eg city circle tram. Short walk from Southern Cross Station. Staff were great. May 8, 2013
Rated 4.0 out of 5.0 by great location This is our third time at the crown plaza and it never gets bad great location to start everyday busy on weekends but other than that perfect. May 4, 2013
Rated 4.0 out of 5.0 by Fantastic location The location was absolutely brilliant. Only one real negative that shower is over bath. May 4, 2013
Rated 1.0 out of 5.0 by Great Location but Worst Room & Service We were there to Celebrate our 25th Wedding Anniversary and were given a Disabled access room. We did not realise that and when we rang the reception and asked if we can have a better room, then they told us, that was the diasabled access room and changed us to another room which was equally bad, could not shut the toilet door, no milk powder provided for the complimentary tea & coffee kept in the room, and we have decided not to complain any more and enjoy our holiday. Carpets on the Corridor were filthy and we did not feel that we are staying in a 4 star hotel. Couldn't care less attitude from the reception when we enquired about the room and the parking facilities. When I asked if I we can get a better view room, the answer was, this is the room allocated for people coming through other web sites, that means, you are not given preference if you go through other web sites - be aware of that. Pros: Breakfast was good and the Location was exceptional If you want the Location, this is very good and if you want comfort and to have holiday memory, definitely not this hotel May 3, 2013
Rated 4.0 out of 5.0 by Nice room great location Great location for what we needed the room for will come back again. April 29, 2013
Rated 2.0 out of 5.0 by bit dissapointing this time after arriving at the hotel having to carry my luggage up the stairs (as the street access lift was closed and the intercom was un answered) check in, get to my room to make a coffee, no kettle... phoned reception to get kettle while waiting for my kettle thought id run a bath, NO plug had to ring recepiton again to get a plug .... bit frustrated about all this!!! , little bit unfamilliar with the priority privelede discounts with 3 people, thought id ask at reception, no one could answer my question, everyone said I think its like this and I think its like that, well hello I think you should all know!... dissapointed this time as took daughters away on a shopping holiday..... conceirge was very helpful. maybe conceirege should work at main desk .....location is great April 29, 2013
Rated 5.0 out of 5.0 by I would stay again Very comfortable, great room service and prompt dry cleaning. Very good location, and enjoyable river view. I'd stay at Crowne Plaza Melbourne again April 28, 2013
Rated 5.0 out of 5.0 by Highly Recommended Great staff and service Highly recommended,close to shopping and public transport, loved the location and the staff were excellent, second stay there and my new favorite place to stay while in melbourne April 21, 2013
Rated 4.0 out of 5.0 by Location and convenience Very comfortable for a one night stay. No problem arranging for a late pickup of our luggage next day. From here we could walk the South Bank, or use the free city circle tram to get around. Very quiet room looked over roofs and river but had a huge window letting in plenty of natural light. Substantial breakfast from the lobby bar, as we didn't need the buffet. All in all, just what we needed. Arriving by cab from the airport, it has a very strange and dismal back entrance, but this is soon overlaid by the enormous spacious foyer and layout. April 18, 2013
Rated 5.0 out of 5.0 by Great time We stayed one night to enjoy Melbourne. Boys went to MCG Girls to Town Hall comedy festival and then met up after. Hotel is close to everything. Shopping the next day all so close. We ate breakfast - it is what you expect from buffet; we also had snacks at Happy hour drinks. Staff fantastic from entry to exit. Thank you April 12, 2013
Rated 5.0 out of 5.0 by clean, great location and value big rooms, free porta cot use, beautiful breakfast, good value and perfect location, April 12, 2013
Rated 5.0 out of 5.0 by Faultless Reception & concierge service were exceptional. Breakfast & bar service again faultless. Great room in great location. I'm sure if we had a complaint it would have been resolved with a minimum of fuss. April 12, 2013
Rated 5.0 out of 5.0 by Perfect location, perfect stay Had stayed Easter sunday only for a night. I wish we stayed longer. As a Platinum Priority club member, I was given an upgrade to the to the Casino River room and it's beautiful. Check-in was fast, efficient, and friendly. Stayed at room 709 and it's a good size room. It was clean, bed is comfortable had a good night sleep. Will definitely recommend the hotel to my colleagues and friends. April 9, 2013
Rated 3.0 out of 5.0 by just a hotel The hotel is okay, nothing to get excited about , it felt to me like a hospital and lifeless. We did not see many of the staff smile or say hello apart from the staff who do the vallet parkingl It is has easy access to the casino and trams. April 8, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service...YES. The people there are really great...esp.those at the Daniel and Lius. Breakfast is always the same....could add a bit of variety esp.for those staying more than 2 days. Also...pls.allow guests to use the freee WiFi....not just a very limited use..and at the lounge only. Thanks. April 8, 2013
Rated 5.0 out of 5.0 by Great service My husband and I went there for our 10 year wedding anniversary. All staff were very friendly and very helpful. The room was clean, and the bed was very comfortable. The location was perfect very central for where we wanted to be. We had a very enjoyable stay and would highly recommend the Plaza. We would certainly stay there again. Thank you to the Crowne Plaza for a wonderful experience. April 7, 2013
Rated 5.0 out of 5.0 by My children and grandchildren throroughly enjoyed themselves I decided to give my children and granddchildren a trip to Crowne Plaza instead of "Easter Eggs"!! this year and would highly recommend for other grandparents to do the same. They all thought it was a much better idea and throroughly enjoyed themselves. They really liked your breakfast and interconnecting rooms. April 7, 2013
Rated 5.0 out of 5.0 by Excellent service and great location My friend and I always stay at the Crown Plaza when attending Melbourne for football matches. The staff are always accomodating and friendly and our requests are always met. The location is excellent, close to Etihad stadium and a wonderful walk along the river to the MCG. There is a tram stop just outside the hotel which is very convenient. The rooms on arrival are always clean and bedding is comfortable. I would highly recommend this hotel to anyone looking for a great place to stay when in Melbourne. April 7, 2013
Rated 4.0 out of 5.0 by Very happy My fiancé and I wanted a weekend away and treated my parents that are not used to quality get always. Our room was comfortable and the location was fantastic. My parents loved the stay and we did to. Parking on site,service and staff were supreme. Thank you for the amazing time only critism is why there are no air fresheners in the toilet and our humidifier did not work both times. April 5, 2013
Rated 4.0 out of 5.0 by more info This hotel is a short tram ride to the city centre. There are a number of very good restaurants within short walking distance if needed. Room was a king room with river & city views. The only downside is the distance neede to walk from the reception, restaurant, & bar to the room. April 2, 2013
Rated 4.0 out of 5.0 by Great customer service, value and convenient location Highly recommended. Would give overall 4.5 stars if possible as the only problem was that on the last night of the 5 night stay, one of the hotel boilers broke down and we had to take a relatively cold shower. This was fixed the very next morning. Other than this everything else was excellent. Great friendly and helpful staff and the cafe/bar serves great coffee and food. Highly recommended April 1, 2013
Rated 5.0 out of 5.0 by Great to be back! I have been staying at the Crowne Plaza for many years now. This is my first stay over a Friday night - usually Tues to Thursday. I was impressed with all aspects as usual. I arrived very early on the Thursday March 21 after a long cruise holiday. My room was available within 30 minutes. My room service meal was excellent and on time. There was very little noise around my room. I spent quite a long time in the Lobby Bar and indulged in the great coffee,tea and food available at all times of the day. I found a new spot for a healthy breakfast. It is THE PLACE to meet up with people.I have always seen lots of conference people there before and after a long day. The trams to and from the city are right there if you need to leave the hotel. The views of the City and to Station Pier are great. March 28, 2013
Rated 5.0 out of 5.0 by Great hotel in Melbourne The room was spacious. Had a kettle and the refrigerator was always stocked nicely. Laundry service is same day. Wake up calls performed flawlessly. (3) Trams are right across the street. I stayed for 45 days on business and I have absolutely no complaints. March 27, 2013
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