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Rated 4.3 out of 5 by 380 reviewers.
Rated 4.0 out of 5.0 by nothing was too much trouble I organised a weekend when there was a rugby game our family wished to attend in Melbourne. This involved booking several rooms occupied by various ages 6 years to 81 years. Nothing was too much trouble, room service, parking, organising taxis to get to AAMI stadium , checking in. Even checking out was easy. Considering the Sydney Swans and the NSW Waratahs were staying in large numbers we never felt neglected. Thank you so much Crowne Plaza June 2, 2013
Rated 5.0 out of 5.0 by Wedding Anniversary It was our anniversary and decided to stay in the CBD, close to Eureka 89 where we had our degustation experience. Few things that stood out: 1. I sent them an email on booking and asked whether we could have a room with a view as it was our anniversary. It was a room facing the Yarra and the Melbourne Exhibition Building. It was a very lovely evening and woke up with blue skies and had a good long walk along the Yarra river. 2. The pillows were fluffy and very comfortable! 3. The buffet was well stocked and had a wide variety of choices. 4. Parking was well secured. 5. Walking distance within CBD pounts of interests, casinos, restaurants. June 2, 2013
Rated 4.0 out of 5.0 by Fantastic and Friendly Staff We recently stayed at the Crowne Plaza for the second time and once again had an incredible stay. The rooms were comfortable, great location and the staff were just wonderful. A special mention to Carlos at the Concierge desk, he could not do enough for us and made our stay all that more wonderful. May 25, 2013
Rated 5.0 out of 5.0 by Beds were wonderful staff helpful Hotel has the best location the rooms were so comfy i could have spent my whole stay in the room just gazing out of the large windows while sitting back on the lovely warm bed will definately be back. May 25, 2013
Rated 5.0 out of 5.0 by Great Service with wonderful views of the Yarra Our overnight stay with Crown was a very positive experience. We booked a "Special Moments" package that included wine, full buffet breakfast and late 2 pm checkout. The staff were able to accommodate our earlier than expected arrival. We took advantage of Happy Hour in the Lobby Bar between 4 pm and 6 pm before dining on Southbank. The king size bed was very comfortable and there is the option of requesting a pillow to your liking i.e. a firm latex pillow, feather pillow etc. The buffet breakfast presented a variety of dishes with omelettes cooked to order. The bacon could have been a little crispier and drained of the fat. I would stay at Crown Plaza again because of the convenient location, wonderful Yarra River views and excellent value. May 24, 2013
Rated 5.0 out of 5.0 by Great breakfast choice, and comfy room, but slow with coffee We stayed for a 2 night Fri/Sat break in the City, on their Discover More package. Check in was excellent. Room was well equipped and clean, and the king size bed was very comfortable. By joining their Priority Club Rewards, we were promised a newspaper each morning, and a late check out of 2pm, which was great, We did only receive a newspaper on one day though. The included breakfast was fab, so much choice, but although we ordered our coffee and tea prior to getting our buffet breakfast, we had finished our breakfast before it had arrived. This was on both mornings, so they need to get more staff on the coffee bar. Others were having to ask where their coffee was too. We didn't make use of their other amenities, so can't comment on them. The concierge was very helpful, ordering a taxi for us, so that we could sit and wait inside their foyer lounge. Would definitely go there again, and watching the Gas Lights at the Crown was great from our bedroom window. May 24, 2013
Rated 5.0 out of 5.0 by Lovely room, great service and great view We enjoy being close to Southbank and love the view of the river, fires over Southbank, access to great food both within hotel and in the area. The extra Priority club benefits of late check out make for an outstanding weekend away. Staff were always friendly and helpful. Thank you. May 24, 2013
Rated 4.0 out of 5.0 by Great staff & comfortable room. This was my second stay at this hotel & will return in the next few months. Not a luxurious property but very good standard & great helpful staff who are always friendly. Discovered DFO shopping on my last morning, just a 5minute walk away. Shame I didn't have enough time there LOL! May 20, 2013
Rated 5.0 out of 5.0 by Great Views Always receive great service from the staff. Beds are very comfortable & love the location & view over the the river. Proximity to Casino & Etihad are ideal. May 16, 2013
Rated 3.0 out of 5.0 by Crown Plaza We had friends and family discount and stayed in a delux river view room. The hotel is nice, but it's not great and is a basic four star hotel. The bathrooms are tired, the bed comfort is okay and the curtains are very good at blocking out traffic noise. They were clean and functional. The breakfast was great and our check in service was great. However when we were driving there I had to call three times with no success on finding out off what street we access the hotel. The first time we rang I was told that I'd come through to the wrong person and I had to talk to the front desk and she could not transfer me. I rang back, there was no front desk option, but I chose another option where I was put on hold for 5 minutes before I hung up. I then rang again and the person who answered could not tell me what street we needed to enter the hotel from nor did they even attempt to help. As a result we parked in the wrong car park, had to pay $10 to move our car out of that into another car park where we only had to pay $13 for the overnight stay. I was not impressed before I got there. I wouldn't recommend it to my friends nor would I want to stay there again. It's a nice, well located and suitable hotel if you're on business, want a great location, etc. May 16, 2013
Rated 5.0 out of 5.0 by Crowne Plaza great hotel We booked 2 rooms- one had a fabulous view. They were very comfortable. The reception staff were excellent as was concierge. Overall a very enjoyable and fairly priced hotel. May 11, 2013
Rated 3.0 out of 5.0 by Comfortable bed. Average room Great city location very convenient to south bank and the convention centre. Room was OK bed comfortable. No free wifi for guests which I would expect. Probably needs a paint job and a 'trig up'. Breakfast was adequate without being exciting There is an individual cooked breakfast area. Would I stay again. Maybe but not first choice. May 11, 2013
Rated 5.0 out of 5.0 by Comfortable room overall Comfortable room overall, maybe better shows on tv shower nozzell makes a mess with water going over the bathtub, but all good. May 11, 2013
Rated 5.0 out of 5.0 by A wonderful hotel I have been staying at the Crowne Plaza Melbourne for probably 6-7 years. Last year it did not appear on the company's approved hotel list. I was very disappointed. This year it is back, and I have not stayed in another hotel in Melbourne since. For all the yars I have stayed there, Stan your evening concierge has welcomed me. He is a wonderful asset to your hotel. May 8, 2013
Rated 4.0 out of 5.0 by Weekend Away Great location, close to transport, eg city circle tram. Short walk from Southern Cross Station. Staff were great. May 8, 2013
Rated 4.0 out of 5.0 by great location This is our third time at the crown plaza and it never gets bad great location to start everyday busy on weekends but other than that perfect. May 4, 2013
Rated 4.0 out of 5.0 by Fantastic location The location was absolutely brilliant. Only one real negative that shower is over bath. May 4, 2013
Rated 1.0 out of 5.0 by Great Location but Worst Room & Service We were there to Celebrate our 25th Wedding Anniversary and were given a Disabled access room. We did not realise that and when we rang the reception and asked if we can have a better room, then they told us, that was the diasabled access room and changed us to another room which was equally bad, could not shut the toilet door, no milk powder provided for the complimentary tea & coffee kept in the room, and we have decided not to complain any more and enjoy our holiday. Carpets on the Corridor were filthy and we did not feel that we are staying in a 4 star hotel. Couldn't care less attitude from the reception when we enquired about the room and the parking facilities. When I asked if I we can get a better view room, the answer was, this is the room allocated for people coming through other web sites, that means, you are not given preference if you go through other web sites - be aware of that. Pros: Breakfast was good and the Location was exceptional If you want the Location, this is very good and if you want comfort and to have holiday memory, definitely not this hotel May 3, 2013
Rated 4.0 out of 5.0 by Nice room great location Great location for what we needed the room for will come back again. April 29, 2013
Rated 2.0 out of 5.0 by bit dissapointing this time after arriving at the hotel having to carry my luggage up the stairs (as the street access lift was closed and the intercom was un answered) check in, get to my room to make a coffee, no kettle... phoned reception to get kettle while waiting for my kettle thought id run a bath, NO plug had to ring recepiton again to get a plug .... bit frustrated about all this!!! , little bit unfamilliar with the priority privelede discounts with 3 people, thought id ask at reception, no one could answer my question, everyone said I think its like this and I think its like that, well hello I think you should all know!... dissapointed this time as took daughters away on a shopping holiday..... conceirge was very helpful. maybe conceirege should work at main desk .....location is great April 29, 2013
Rated 5.0 out of 5.0 by I would stay again Very comfortable, great room service and prompt dry cleaning. Very good location, and enjoyable river view. I'd stay at Crowne Plaza Melbourne again April 28, 2013
Rated 5.0 out of 5.0 by Highly Recommended Great staff and service Highly recommended,close to shopping and public transport, loved the location and the staff were excellent, second stay there and my new favorite place to stay while in melbourne April 21, 2013
Rated 4.0 out of 5.0 by Location and convenience Very comfortable for a one night stay. No problem arranging for a late pickup of our luggage next day. From here we could walk the South Bank, or use the free city circle tram to get around. Very quiet room looked over roofs and river but had a huge window letting in plenty of natural light. Substantial breakfast from the lobby bar, as we didn't need the buffet. All in all, just what we needed. Arriving by cab from the airport, it has a very strange and dismal back entrance, but this is soon overlaid by the enormous spacious foyer and layout. April 18, 2013
Rated 5.0 out of 5.0 by Great time We stayed one night to enjoy Melbourne. Boys went to MCG Girls to Town Hall comedy festival and then met up after. Hotel is close to everything. Shopping the next day all so close. We ate breakfast - it is what you expect from buffet; we also had snacks at Happy hour drinks. Staff fantastic from entry to exit. Thank you April 12, 2013
Rated 5.0 out of 5.0 by clean, great location and value big rooms, free porta cot use, beautiful breakfast, good value and perfect location, April 12, 2013
Rated 5.0 out of 5.0 by Faultless Reception & concierge service were exceptional. Breakfast & bar service again faultless. Great room in great location. I'm sure if we had a complaint it would have been resolved with a minimum of fuss. April 12, 2013
Rated 5.0 out of 5.0 by Perfect location, perfect stay Had stayed Easter sunday only for a night. I wish we stayed longer. As a Platinum Priority club member, I was given an upgrade to the to the Casino River room and it's beautiful. Check-in was fast, efficient, and friendly. Stayed at room 709 and it's a good size room. It was clean, bed is comfortable had a good night sleep. Will definitely recommend the hotel to my colleagues and friends. April 9, 2013
Rated 3.0 out of 5.0 by just a hotel The hotel is okay, nothing to get excited about , it felt to me like a hospital and lifeless. We did not see many of the staff smile or say hello apart from the staff who do the vallet parkingl It is has easy access to the casino and trams. April 8, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service...YES. The people there are really great...esp.those at the concierge..eg Daniel and Lius. Breakfast is always the same....could add a bit of variety esp.for those staying more than 2 days. Also...pls.allow guests to use the freee WiFi....not just a very limited use..and at the lounge only. Thanks. April 8, 2013
Rated 5.0 out of 5.0 by Great service My husband and I went there for our 10 year wedding anniversary. All staff were very friendly and very helpful. The room was clean, and the bed was very comfortable. The location was perfect very central for where we wanted to be. We had a very enjoyable stay and would highly recommend the Plaza. We would certainly stay there again. Thank you to the Crowne Plaza for a wonderful experience. April 7, 2013
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