Rated 4.3 out of 5 by 289
Rated 5.0 out of 5.0 by Pedro66 Great Stay
Hotel staff very friendly and helpful. My travel organizer made and error with the booking. Hotel staff worked hard to rectify and achieve a good outcome. Great meals and wonderful service. Thanks Crowne Plaza Melbourne.
July 13, 2013
Rated 4.0 out of 5.0 Comfy room, lovely view up the Yarra and friendly, helpful staff.
This hotel was good value for money. Older style but clean and comfortable with great service by all staff. The position of hotel allows easy access to many restaurants along Southbank and crown casino. Tram stop out front of hotel and Southercross railway station one block away.
July 8, 2013
Rated 4.0 out of 5.0 by Funtotravel Amazing View!
Had a good stay at this Hotel. We stayed for three nights in a suite on the top floor of the hotel with beautiful views directly down the Yarra River. The suite was very large and the views were amazing however the room decor and the bathroom were a bit dated and in need of some attention. The bed was very comfortable and when we requested some feather pillows they arrived quickly.We ate dinner in the restaurant the first night we were there and were very happy with the meal and the service. The other two nights we had room service which was also up to a good standard and arrived in a timely manner.
We ate breakfast each morning in the restaurant where they served a standard Crowne Plaza buffet style. My husband enjoyed a freshly made omelette each morning as they also had a chef available to make omelettes, poached eggs etc.
Check in and check out was good with helpful and friendly staff and although the check-in was very quick, out bags still got to our room before we did which was really great.
The location of this hotel is also very good and we had no trouble walking or catching the tram to all the places we wanted to go. All in all it was an enjoyable stay.
July 7, 2013
Rated 5.0 out of 5.0 by Tjrock Very good hotel
Very comfortable , very friendly staff , good rooms , terrific breakfast
July 3, 2013
Rated 5.0 out of 5.0 by JosephL Great Stay
I was in Melbourne for a conference and i now tend to favour the Crowne Plaza and this one was great. Looked a little out-dated from the outside but inside was nice, great staff. The lady who was at the desk was amazing in the way she handled our early check in. Breakfast was good and so was the room overlooking the river. They make a great note of your Gold status at all times when making an enquiry by phone or at the desk! Great job, see you again soon!!
July 1, 2013
Rated 5.0 out of 5.0 by pattypat great service and excellent views
excellent service at the front desk and because we are ihg rewards members the upgrade and late checkout is a bonus and we are coming back in late august, also november, also early december,we would recommend this to all of our friends,
June 29, 2013
Rated 5.0 out of 5.0 by Crackers Overrrall experience
Room bigger than we expected.
Breakfast fantastic quality every morning.
Service wonderfull and freindly.
Free Apples a nice touch.
Special service we arrived early from our flight and they let us into our rooms several hours before check in great!!!
June 29, 2013
Rated 4.0 out of 5.0 by Ankles overall product
always greated well by concierge and generally the staff are helpful and flexible
June 26, 2013
Rated 5.0 out of 5.0 by Blocka Great Service
My booking had not taken place by our agent. However the Front desk staff understood, checked my history, arranged for a room and honoured my normal rate. Always very friendly and obliging. Well done!
June 25, 2013
Rated 5.0 out of 5.0 by mytruk Super friendly atmosphere
first time in melbourne and the people there are friendly ,staff were superb and made our stay that extra special
June 23, 2013
Rated 5.0 out of 5.0 by kimbo321 King room on 5th floor.
My husband and I really enjoyed our stay at crown plaza. Our room faced the city with a view straight up the Yarra River, it was beautiful. Our room was very comfortable and well kept. We had banquet breakfast downstairs both mornings and it was fantastic. We ate so much that we skipped lunch both days. I would highly recommend a stay at Crown plaza. My only criticism I have is that the parking was a bit of a problem...
June 23, 2013
Rated 5.0 out of 5.0 Excellent service great room facilities
My husband and I recently visited Melbourne as we do usually this time of the year.. Our wedding anniversary. This year marked 25 years of wedded bliss and was made extra special by staying at your hotel . We didn't mention the reason for our stay but the service was excellent, staff were ever so helpful and friendly ... A cheerio out to staff at the breakfast buffet so so friendly and polite .... which made our trip that extra special ... THANK YOU we shall be back
June 22, 2013
Rated 4.0 out of 5.0 by Tonymary Great motel
Great service and great staff,pull up at front door and greated by wonderfully staff, great rooms and great service, will book again next time in Melbourne , totally recommend this motel
June 22, 2013
Rated 5.0 out of 5.0 by Chargrilled Just Right
The service was great. Collin, the doorman, pleaseantly greeted us. Kay at recepetion was very helpful and sincere. They sent up a bottle of complimentary champagne and a thoughtful card to help us celebrate out 10 year wedding anniversary. Kay even booked our dinner for us. The whole checking in and out process was hassle free.
The room was a touch small but clean and well serviced. The beds were comfortable, but pillows were a bit thin and soft for me. Shower head was good, but bath a little on the small side.
We had the discovery package (I think its called) which included valet parking and breakfast. Well worth it I thought.
The only negative for us was the coffee at breakfast. I was longing for a nice coffee in the morning after the night before. I was hopeful seeing a proper coffee machine and what appeared to be a barista. We ordered a coffee, which came out quickly but it was of a poor standard and neither my wife or I drank it.
All in all, recommended.
June 18, 2013
Rated 1.0 out of 5.0 by SidW67 Needs much improvement
As quirky as it may sound, I have gotten used to the fact that as a Platinum Elite member of the Priority Club, whichever IHG chain hotel in the world I go to, the person at the Reception makes that special effort to greet and acknowledge your status, all except this one.
I guess that was a good indication of what to expect. From leaky roofs and buckets on the carpet as you walked from the reception to the lifts, inconsistent newspaper delivery in the mornings, to being charged for internet usage on checkout when I had confirmed it was complimentary when I first made the reservation via Priority Club.
The saving grace was really the location to my work conference. I think next time, I will try another IHG hotel like the Intercontinental or the Holiday Inn to see if the experience is any different the next time I'm travelling or staying in Melbourne.
June 17, 2013
Rated 3.0 out of 5.0 by DGPGJune Check out Check in
On check in the booking details were taken incorrectly, we had to request the configuration we booked, additionally we were not provided with the option to upgrade which was on the original booking details.
When we finally got the correct room etc we were offered a late checkout as priority club members which was great.
Prior to departure we were unable to return to our room on 2 occasions as the late check out was not noted correctly and the room passes did not work, this was extremely frustrating having to go back to reception on 3 occasions..
June 17, 2013
Rated 5.0 out of 5.0 by knoonan Excellent....
I stay at the Crowne Plaza every month with my husband. Everytime the service is amazing and they are always happy to help with all our needs.
The restuarant downstairs is beautiful. The food is always scrumptous.
I highly recommend you to stay here. I would suggest the yarra river room. You can sit on your seats with a beverage and look at the casino when the fire balls go off.
June 16, 2013
Rated 4.0 out of 5.0 by Legendjohn great location
This quiet and comfortable hotel, ideally located close to Crown Casino, Convention Centre ,Etihad Stadium and the city, overlooking Southbank and the Yarra River on the crossroads for tram transport close to train stations. Large rooms with quality fittings. Breakfast is very good, dinner limited menu, not much imigination, typical bistro fare. Happy hour 4-6pm each night, relaxing atmosphere.
June 16, 2013
Rated 4.0 out of 5.0 by Wallaga BREAKFAST
Breakfast is always good value here, but twice now I have been shown to table and after finishing first amount of food have got up to get more and my table has been cleared and new people put there.If there could be a system of keeping that table for length of your breakfast would be handy. Coffee and tea serving is very slow,sometimes finishing breakfast before you get it.Musical tables isn't fun at that time of morning.
June 14, 2013
Rated 5.0 out of 5.0 Surprised
I lived in an apartment around the corner and used to walk past the property every day....
I moved to the country and we wanted a Melbourne holiday. What a pleasant surprise. The rooms were great, staff fantastic and the food much better than expected.
Well done to all..
June 14, 2013
Rated 5.0 out of 5.0 by Marg21 Parking fees
I thought the parking fee for overnight parking was a little expensive.The location is very good, close to convention centre , casino and easy to be able to get around. The decor could be improved ..the atmosphere was a little dull...some bright paintings in the rooms would lift the decor. For some people it may feel "gloomy". The parking attendant was very friendly and helpful as we're the reception staff. Overall we very much enjoyed our stay.
June 14, 2013
Rated 4.0 out of 5.0 by mshand Friendly staff that really care
At last minute I made a booking for one night online. When I turned up there was some confusion as I had booked through a 3rd party website but the staff were very helpful and sorted the situation out very quickly and also offered to upgrade my room so that I had a better view from my window - amazing.
The room was very comfortable and clean and the staff were nothing but professional, very friendly, very wlecoming
June 8, 2013
Rated 5.0 out of 5.0 by Trina027 Affordable luxury in a great location
We recently stayed at the Crowne Plaza on 4th Floor - it was nice,quiet and very comfortable with all the amenities one expects at a moderately priced City hotel. The Front Desk staff were most courteous offering a late check out BUT the concierge desk was extremely helpful offering an area map and 'high lighted' the shopping districts!!
Full Buffet Breakfast is fantastic with EVERYTHING you could want and the service was great. Coffee and Tea were offered quickly efficiently and very happily. Our first morning we had a window seat overlooking the river which was lovely and they happily assissted the next day with the same request - a window setting.
The bar staff made fantastic cocktails!!
As we had a late check out the concierge happily and safely stowed our luggage until it was needed and quickly organised us a taxi when needed.
This hotel is in a fantastic locationSO close to SO many fantastic districts - the Crown Casino and its restaurants/food outlets just across the river a mere 5-7 min walk and a varied selection of restuarants along the Yarra River foreshore, similiarly the Free city circle 'Tram Route 35' -a 5 min walk to Flinders Street tram stop and onward to Bourke St shops/Lane and Alley shops/Queen Victoria Markets, a 5 -10 min walk to DFO - with 100 shops+food outlets
June 8, 2013
Rated 5.0 out of 5.0 by Ally72 Fantastic
The service was fantastic, the staff were really helpfull and friendly. The room was comfortable, it had everything you needed for a short stay. The food was great too
June 7, 2013
Rated 5.0 out of 5.0 by Pradeep19 Great location, excellent service, comfortable beds
This is the second time we are staying at this hotel. The stay was very pleasant and comfortable. The location was very scenic (on the banks of Yarra). We stayed at a high floor with river view.
The rates were a bit high though !!
June 6, 2013
Rated 5.0 out of 5.0 by Jules25 Magnificent views from our room
Upon arrival at the hotel we were greeted by a friendly male staff member who when checking in told us that he was upgrading us to a suite on the 10th floor because we were celebrating our 25th wedding anniversary.
The views from our suite overlooked the river and the crown entertainment complex.
The bed was very comfortable and the room was lovely.
Having the extra room was nice also.
We were also treated to a nice bottle of champagne.
We enjoyed the buffet breakfast in the restaurant downstairs and there was a large variety of food and beverages to choose from.
We were impressed with the coffee as in most hotels they only serve tea and coffee from the pot.
Overall we had a fantastic stay and would stay there in the future.
June 5, 2013
Rated 5.0 out of 5.0 by MelissaD Healthy menu and very comfy rooms
I have stayed here a number of times while travelling for business and LOVE the healthy menu (restaurant and room service) this hotel provides. To be able to travel and easily access healthy foods is an absolute bonus for me. Not only is the food amazing but the rooms are always comfortable and quiet and each time I have stayed, I have had a great view of the Yarra.
At one point when my TV was not working, I mentioned it to reception on my way out for dinner and it was fixed when I returned.
Recommend this hotel.
June 4, 2013
Rated 5.0 out of 5.0 by pattypat whole experencene
I can not speak highly enough of the service and friendly staff of the hotel we stay here 3 to 4 times a year and we are always felt welcomed and highly very important people so i do recomend this hotel to every one
June 2, 2013
Rated 1.0 out of 5.0 by Katiek Won't be staying again.
Desk staff, friendly, manager, rude! Won't be staying here again.
June 2, 2013
Rated 4.0 out of 5.0 by Mozzie nothing was too much trouble
I organised a weekend when there was a rugby game our family wished to attend in Melbourne.
This involved booking several rooms occupied by various ages 6 years to 81 years. Nothing was too much trouble, room service, parking, organising taxis to get to AAMI stadium , checking in.
Even checking out was easy.
Considering the Sydney Swans and the NSW Waratahs were staying in large numbers we never felt neglected.
Thank you so much Crowne Plaza
June 2, 2013