Crowne Plaza Melbourne

Hotel Front Desk: 61-3-96482777

Hotel Fax: 61-3-96295631

Hotel Email:

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Melbourne International Airport (MEL)

- Distance from hotel: 11.81 MI/ 19 KM South East l

- Depart the airport and turn onto the Tullamarine Fwy. Continue onto Citylink (note: toll applies), Take the exit onto Docklands Hwy, Turn left at Flinders St, Turn right at Spencer St. Destination will be on the right.

Avalon Airport (AVV)

- Distance from hotel: 36.04 MI/ 58 KM South West l

- Depart the airport and turn onto the Tullamarine Fwy. Continue onto Citylink (note: toll applies), Take the exit onto Docklands Hwy, Turn left at Flinders St, Turn right at Spencer St Hotel is on the right.

Southern Cross Station

- Distance from hotel: 0.31 MI/ 0.5 KM South


Southern Cross Station

- Distance from hotel: 0.56 MI/ 0.9 KM North

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- Car Parking Available

- Self-Parking Fee: 16.00 AUD

- Valet Parking Available

- Valet Parking Fee: 47.00 AUD

- Valet car parking is a per night charge of $47 for guests.

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Hotel Highlights

Dive in at Melbourne Aquarium, tread the hallowed earth of Melbourne Cricket Ground or soar to new heights at Eureka Skydeck 88. Whether you've got an hour or a week in which to explore the city, your Concierge at Crowne Plaza Melbourne will help you discover it in your time.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 446 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars



October 16, 2014

We stay at the Crowne Plaza in Melbourne regularly and always feel like we are staying with friends despite this being a big chain hotel franchise.

The location is great with a tram stop at the door and a short walk to Crown Casino which has restaurants, cafes etc. which proved convenient for snacks and coffee at night time.

We attempted to order room service breakfast but the menu selection was lacking and highly over priced but there are many restaurants close by which proved a better alternate to eating in the hotel.

Staff are always helpful and friendly and we can certainly recommend staying at this property we will be returning again next year.

Posted byHotelStaff
October 20, 2014
Dear Clancy-Smith, What a delight to read your feedback. Thank you for sharing it with us. Our team here at the hotel certainly look forward to welcoming you back when you next return. We have just revisited our breakfast selections for In-room dining and we will be offering an Al-a-carte menu from this week. Kind regards, Cameron Abbott Hotel Manager
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Convienent location


October 14, 2014

The room was ok.
4 guests staying, 2 drinking glasses and 3 towels upon arrival.
We paid for a river view room only to find the windows were disgustingly dirty, could hardly see the view through the thick amount of very disappointing to say the least.

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Needs improvement in the customer service front.......


October 13, 2014


I arrived in the Crown Plaza @ 12 midnight from the airport after a long flight, tired and also your reception being on 2nd floor doesn't help either. After reaching the reception, she checked me in within 2 mins and gave me a room - on the 2nd floor! I had to return to the reception again within few mins with my luggage - as the phone was not working in that room and also the room was claustrophobic! I have NEVER complained like this EVER in my last 20 years of travel. The lady at the reception ignored my phone not working request and said that is the sort of room I have paid and reserved for adn she can't help! So I said in that case I want to cancel my registration nad go elsewhere. She was ready to cancel!! Then I insisted on speaking to the manager - when Vinod came - and he offered me a room on 3rd floor - but instead of King bed - a double bed - I agreed since I was alone. When I went into the third floor - the room was dirty - toiletries had been used by someone, including towels. There as a coffee mug which had been used and sugar & coffee powder sachets opened and thrown on floor + a NAIL (yes a NAIL) on the floor - I have taken pictures of them, if you want me to send it! Then I called Vinod - he initially thought I was one of those complaining type - so I invited him to come and see the room for himself. When he apologised and offered me room 0903! Finally I reached my room at 1.30 am!

Posted byHotelStaff
October 19, 2014
Dear Anonymous, I was disheartened upon reading your review to learn of the difficulties encountered upon check in. I'd like to use this opportunity to apologise for the inconvenience. It is certainly below the standard of service we pride ourselves on and I will be following this up with my team. I invite you to contact myself directly should you stay with us again, so I can personally oversee your reservation. Kind regards, Cameron Abbott Hotel Manager
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Great atmosphere and comfy sleep


October 13, 2014

Been here more than a dozen times and have always enjoyed my stay here, would gladly recommend to stay in this ambient atmosphere. Service is great and staff is genuinely helpful.

Posted byHotelStaff
October 16, 2014
Dear Anonymous, I was delighted to learn that my team here at the hotel were helpful throughout your stay. From the sounds of it you had an enjoyable one. We hope to see you back on your next trip to Melbourne. Kind regards, Cameron Abbott Hotel Manager
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