Rated 2.0 out of 5.0 by port67 Not what I expected for a high end hotel
Ocean Front meant a view of the Tiki hut. So glad I paid extra for the views. It would have been nice to have had it disclosed before checking in.
As far as the room goes...the carpet was disgusting and could have used a shampoo. The bathroom layout was crazy. There was a 1/2 wall right in front of the mirror. Thought I had made a reservation at a high end hotel...realized it was just a regular travel hotel.
The restaurant seemed understaffed and the staff overworked which made them crabby. Even gave up trying to get seated for breakfast and went somewhere else.
I travel to Melbourne a couple of times a year...will try somewhere else next time.
May 18, 2013
Rated 4.0 out of 5.0 by Eileen1109 Comfortable bed and friendly staff
Nice hotel. Only thing was the lighting in the bathroom was horrible. Not a place for putting on makeup. Wish they had a gift shop. Another thing try not to go around "love bug" season. Pretty gross balcony and beach covered with bugs!
May 18, 2013
Rated 4.0 out of 5.0 by Davis3 Great Overall Experience!!
They have one of the friendliest staff's I have ever witnessed. The rooms are clean and roomy. My Husband and I really enjoyed our stay and wished it could have been longer. You can't say that about a lot of other places. They have a great outdoor deck and access to the beach, live music and fun atmosphere. I will plan to always book with Crowne Plaza from now on. Thank You!!
May 17, 2013
Rated 2.0 out of 5.0 by Launchpad From Military-Friendly to Military Hostile
Stayed as Military guest, but paying for room myself. Staff and manager on duty would not lower price to the usual military rate, since the reservation was made by myself. The Marisol restaurant and Deck restaurant waiting staff was not very knowledgeable, nor were they helpful to us.
While the restaurant was once considered the most mi;itary-friendly on the beach, the atitude now is neutral or even slightly hostile to military members. (This may help explain why the restaurant, once a jam packed facility, is usually empty now.)Despite my having stayed in the Plaza countless times over the past 13 years, and being a member of the Priority Club, I received no warm fuzzies whatsoever. The waiter staff refused to honor the Happy Hour two for one, within the given time limits, and then was unfamiliar with military discount. The waiter ignored our request and charged full price for all. I approached the manager, who discounted about 6%. We felt uncomfortable, as if we had to grovel. We can hardly advise anyone to stay in the future. If this is new management or represents a new strategy, I don't think it will be successful.
May 11, 2013
Rated 4.0 out of 5.0 by Chris54G Nice room but damp
Nice hotel and courteous front desk personnel. Unfortunately the rooms can be damp, especially if you stay on the tower II side. Have stayed here multiple times for work purposes (employer books hotel). Tower I side is much nicer.
May 11, 2013
Rated 3.0 out of 5.0 by UncleBud77 Excellent Service At Bar
Pete working the outdoor bar was a highlight of the stay. There were two weddings, loads of kids and no seats or comfort for the few hours the pool was usable due to clouds and drizzle. I have always gotten a high floor room whenever I stay at a IHG Property, but I was on the 3rd floor here. But that is knit picking and just me, who stays in hotels at least 50 nights a year.
Would likely return, but will get the corner suite next time as I have in the past.
The halls and rooms were very clean. Staffing was more than adequate and the pool area was kept very clean. I was very upset that I had to park across the street overnight due to the weddings and people parking in the parking lanes. I believe the wedding guests should have been directed across the street and hotel guests given precedence on spots on the east side. This is unacceptable in my book.
So overall average to good except for the extreme cleanliness and very attentive staff.
May 10, 2013
Rated 5.0 out of 5.0 by johnowine great location with comfortable beds..clean property
Excellent staff from Reservations to check out
Would return as we have family living in Melbourne
May 10, 2013
Rated 5.0 out of 5.0 by charliesheenismyhero Ambience and value.
This is top drawer treatment at a reasonable price. Scrupulously clean, wonderfully fresh. I love the fact that everyone on staff behaves like an owner of the business. I slept well, I loved the complementary breakfast. If my wife could travel we'd be here every month.
May 8, 2013