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Rated 3.6 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Excellen staff and accommodations! Customer care and quality service was number one with each and every staff member at the Crowne Plaza, Memphis Downtown Hotel. I must give a special 'shout out' to the restaurant staff - the food was excellent - fresh and well cooked! The restaurant staff were sincere customer service agents, who always wore a smile. We could not have asked for better customer service during our week-long stay! This is definitely our hotel of choice whenever we are in the Memphis area. August 20, 2014
Rated 2.0 out of 5.0 by Ants on the 8th floor We were on the 8th floor for two nights and there were small black ants all along, and climbing, the wall that the tv cabinet was on and in the bathroom. The hotel was 100% booked and the only option was to have the room sprayed. I disposed of over 100 ants over those 2 days. This hotel has seen better days. August 20, 2014
Rated 5.0 out of 5.0 by Great stay we had a good time. my main problem was that I could not get into the restraint in the afternoon when I was available to eat lunch and had to leave and find some place to eat August 20, 2014
Rated 5.0 out of 5.0 by very comfortable, very good service all employees were very courteous and halpful, no matter what I wanted or wanted to know August 20, 2014
Rated 3.0 out of 5.0 by Showing its age It seems that only one person in the resturant has any get up and go . Hard to eat food due to flies in area. Flowers on table were in vases that were filthy dirty. Staff were friendly and helpful.Breakfast buffet pulled way before advertised time. Not up to Crowne standards. August 20, 2014
Rated 4.0 out of 5.0 Wonderful Staff The staff at this hotel were very friendly and helpful. The room was not up to standards and is in need of sound proofing. I could hear voices, alarms and phone calls from adjoining rooms. The rooms need updating and the bathroom was not super clean. August 19, 2014
Rated 5.0 out of 5.0 by Great stay I stayed at this property for business. The staff was great. Everyone very friendly. I've stayed at this property in the past and will in the future. August 18, 2014
Rated 5.0 out of 5.0 by Fantastic guest service! The staff is always exceptional! And very engaged with their guests. Daryl at the front desk has gone above and beyond. I travel with my job, and spend a great deal of time in Memphis. (Almost like a second home). It's close to downtown. I would suggest this property to everyone I know that travels to Memphis. August 16, 2014
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