Rated 3.6 out of 5 by 161
Rated 5.0 out of 5.0 by dick130 Out of date decor
I was expecting an exquisite overnight stay at the top of the brand. Instead, the decor was outdated (according to other brands that I have used) and the bathroom (a one sink) that required closing the bathroom door in order to stand in front of the sink. There was no couch or second chair (not counting the desk chair). How disappointing and if it hadn't been so hot outside, I might have checked some other brands in the area. Let me be clear, the desk and lobby personnel were the best, most helpful - couldn't ask for more. Thanks to them.
August 28, 2014
Rated 3.0 out of 5.0 by Ranger John Convenient to Peabody Hotel and Square
Our national family reunion group met at the Crowne Plaza in Memphis, and it served our group reasonably well.
Due to our late arrival time with a reservation which should have noted this, we were in a room with handicap facilities. It was functional, but the outfitted bathroom was a bit awkward for normal usage, let alone for someone with special needs.
The staff served us quite well, and arranged transport to our other Memphis hotel on the 3rd day, due to being full - it eventually came!
The restaurant served a decent breakfast, but the service was a bit slow. Overall the hotel felt a bit dated, compared to our 2nd hotel - certainly sufficient, but not excellent.
August 26, 2014
Rated 4.0 out of 5.0 by Andy98765 Good Rooms - Better Service
Room was very nice and spacious although the bathroom was a little small. Hotel was clean throughout even in the common areas. Staff is courteous and responsive. We had trouble with Wi-Fi service and it took over 3 days to fix. Overall, we had a good staff.
August 25, 2014
Rated 4.0 out of 5.0 by Middle Name Road Good Choice
Convenient location, walkable to key locations downtown.
Also provides free shuttle. Nice and knowledgable staff. Clean nice rooms. Simple lobby but efficient and clean. Restaurant and bar with conveniently late hours.
August 24, 2014
Rated 4.0 out of 5.0 by Gray Van Great service, comfortable and safe
The hotel was well-staffed, the bed was comfortable, and security was excellent. The location is a distance from the action- both a plus and minus. Cleanliness was top-rate. The food was good and pleasingly presented. The personnel were friendly and helpful-- the key to why this is a good hotel. When the hotel is refurbished, this will be a favorite hotel.
August 24, 2014
Rated 4.0 out of 5.0 by lorooch tv not work properly
I said it all already. The tv had sound but not picture and there was noises in the hallway at night.
August 22, 2014
Rated 5.0 out of 5.0 by Carol Ann from Massachuse The Very Best in Memphis.
Excellent in all areas, especially the front desk people!!! Only thing was no breakfast buffet as in other places for the same price. Also didn't have a fridge, but not sure if it was being remodeled since there was a spot behind the door of the unit which was empty. Annual family reunion so don't expect to go back, but I definitely would if given the chance!
August 21, 2014
Rated 5.0 out of 5.0 by AMVETS5268 Excellen staff and accommodations!
Customer care and quality service was number one with each and every staff member at the Crowne Plaza, Memphis Downtown Hotel.
I must give a special 'shout out' to the restaurant staff - the food was excellent - fresh and well cooked! The restaurant staff were sincere customer service agents, who always wore a smile.
We could not have asked for better customer service during our week-long stay! This is definitely our hotel of choice whenever we are in the Memphis area.
August 20, 2014