Rated 3.0 out of 5.0 by Kapla Friendly & helpful check-in. Clean room. Terrible restaurant service.
My wife and I checked in for the weekend. We are relocating to Memphis and we decided to spend a few days there to get acquainted with the area and to look for homes. We arrived about 9:00pm after a 12 and 1/2 hour drive.
The gentlemen at the check-in counter was extremely nice and helpful. He made us feel very welcome. He advised us about parking. You can park your car yourself for 15 dollars a day, or have valet park it for you for 18 dollars. To be honest, 15 dollars is a bit steep, but the parking lot is located inside a gated lot and you have to have a key card to get in, which was bonus. That aside, parking wasn't difficult and we managed to find a spot relatively quickly.
We checked in our room and right away I noticed the A/C. It's a window unit that had been wired to the wall with a thermostat. It was an old unit and it made a lot of unnecessary noise and had two settings: freezing or hot.
We were hungry and decided to go to the hotel restaurant to eat. The service was terrible. There were two couples sitting at a table, and two people at the bar. It took us 20 minutes to order food, 25 minutes to get my beer (which I had to order twice) and 30 minutes for my wife to get her water, and another 25 minutes to get our food. The bartender ignored us when we looked at him for help. Everyone that worked there basically refused to acknowledge we were there. The breakfast staff was just the same. The food wasn't bad, but the service getting the food was truly the worst I've ever experienced. It's as if nobody wanted to be there and you could feel it. We didn't eat a thing there the remainder of our stay.
The location isn't bad. It's near midtown and not too far from Beale Street. The hotel offers a shuttle service, but we just drove ourselves.
All in all, I feel that for the money we paid for two nights, we would have had a much more pleasant experience if we had spent an a few more and went to a nicer hotel closer to Beale Street.
May 18, 2013
Rated 5.0 out of 5.0 by Dalzy Super comfy bed and super helpful staff
I have no complaints about this hotel. Everything was great, especially the really nice staff members that were willing to answer any questions I had and give me new room keys when I lost mine.
May 13, 2013
Rated 5.0 out of 5.0 by subu1975 Great customer service
The staff at this hotel is top notch. Everyone was super friendly from our early check in to our shuttle drivers Cleo and Love. Both drivers were great, friendly and offered numerous suggestions on where to go for the best time and best meals in Memphis. The staff at the hotel were nice at all times and so helpful. The room was decent and the beds were small, but super comfy. The bathroom was a little tired looking, but overall the room was sufficient. The convenience and cost savings of having the free shuttle was awesome. Plus, the trolley stop was just across the street as well. I will definitely stay here again!
May 12, 2013
Rated 2.0 out of 5.0 by Agustin Convenient location, service not as good
Stayed in late april 2013. Accommodations are decent and it is at a convenient location (they do have a shuttle service which is nice). However, the service was subpar. During the first night I asked for a wake up call and they didn't call. I inquired about it but was told that typically they would knock on the door and was given some excuse about the log book. The restaurant/bar is decent yet service could be faster. Last, they have a serious issue with their Wifi dropping all the time. I say serious because I wa traveling for business with a group and we all experienced same issues regardless of room or floor.
May 8, 2013
Rated 5.0 out of 5.0 by Unionjay Great service
I have been to this hotel several times in the past two months and I have been quite pleased with the service I have received at all levels: Check-in, cleaning, restaurant/bar, valet ... You name it, I have received friendly, efficient attention to my needs. My only complaint is a mechanical one. The air conditioner was very loud.
May 7, 2013
Rated 4.0 out of 5.0 by channy Friendly staff!!
The staff were so friendly here! The rooms were nice as well-the only bad part was that our room was facing the interstate which was extremely noisy! Other than that, it was good!
May 3, 2013
Rated 3.0 out of 5.0 by jtlinva Overpriced
Room was quite, comfortable and exceptionally clean.
Staff was responsive and friendly particularly Reginald, the shuttle driver. But this property for what it offered was, plain and simple .. overpriced.
May 3, 2013
Rated 4.0 out of 5.0 by NiceStay Better than Reviews
When I began to read the reviews for the Crowne I must say I was a little unsettled because the reviews were nearly split down the middle with Good and Poor comments. But I am GLAD to say my stay was Very Good, the Staff was AMAZING and Super Friendly. I had a productive visit and enjoyed my stay and look forward to staying at the Crowne Plaza when I am in Memphis again.
April 16, 2013