Rated 3.3 out of 5 by 83
Rated 1.0 out of 5.0 by Steve B Great Location and thats all.
Where to start, door knob was broken. Had to go back down to get the key reprogrammed. Large cracks in the wall. No hot water with very small stream out of shower. Nothing but snow on the TV and all wires exposed under the table. Trash in the pools. Overall run down facility. 1 star at best. Have pictures to prove if mgmt would like to see.
February 3, 2014
Rated 4.0 out of 5.0 by Norm KC Very Happy with Hotel
We stayed on the 10th floor.. view was great...clean room, hot shower, internet, mini fridge.. all good... a very comfortable bed... trolley & bus pass , gets you anywhere for $3.50 all day pass..
I was there for the Blues Challange (didnt make the cut) but hey, we had fun...They even let us check out late (2.00pm) at no extra cost ..Its not like im a world traveler, but I thought the stay was great..
February 2, 2014
Rated 1.0 out of 5.0 by Tiger65 No Compensation
The entire hotel woke up to no water. No water...period. I realize that things like that happen, but at least compensate your guess by not charging the arm and leg you do to park or give them an extended checkout, which we were told ,could not happen. Those are things you CAN do, to compensate your guest for not even being able to shower or use the bathroom!! Water was still off when we checked out at 11:30.
January 29, 2014
Rated 2.0 out of 5.0 by Teshara23 I should have prepared for a camping expedition
The hotel is in the center of all the attractions and the staff at the front desk and valet were very friendly and helpful. However, I was very disappointed with the noise and lack of water.
While booking online I chose the quiet floor option but what I received was far from quiet. The front desk clerk informed me that quests staying in the hotel were attending a youth volleyball conference but not to worry because my room was not on the same floor as those guests. I laid down for a nap around 7 pm and was awakened several times by kids running and talking in the hall. I left my kids at home so that I could rest quietly. In addition, I was awaken again the following morning by a very loud conversation that was taking place between the cleaning staff and quests which seemed to be directly in front of my door. I decided to get out of bed and get my day started after I concluded that the hallway conversations would not allow for sleeping in. Once out of bed I found there was no water inside the hotel. I called the front desk and was informed that there was a water line rupture and that Crowne was not issuing partial refunds because it was a city related issue. Using baby wipes and brushing my teeth with bottled water was a major inconvenience as I was not prepared to “rough it”. While I do understand that the busted pipe that caused the issue is owned by the city, I did pay Crowne Plaza for full service.
January 27, 2014
Rated 3.0 out of 5.0 by disappointedguest12345678 Meh
The kind employees did not make up for the $17 daily parking fee and blah food. Also, asking us to pay more for a quiet room was a little ridiculous.
January 23, 2014
Rated 5.0 out of 5.0 by Happy Camper Comfortable bed and all employees are there to serve the guest!
I wish I knew the name of the housekeeper responsible for our room, but I do not. She was awesome. Our waitress, Cora was caring, concerned and did an excellent job of serving us. Our stay at the hotel was a very good experience. The hotel is in a very good location near Beale Street and St. Jude.
January 6, 2014
Rated 3.0 out of 5.0 by Tony910 The little things matter
This was the first stay I was charged for water for me and my wife. Also we had friends who we made reservations for and they were not able to even get us on the same floor. As a platinum member who made this reservation 2 months in advance I would have thought this was possible. Finally the hotel called us a cab to go to the airport. The cab was nasty and the driver didn't use a meter therefore overcharging us for the ride. We know because we took a cab from the airport and it was much less. Scheduling thru the hotel should have assured us better transportation.
January 5, 2014
Rated 2.0 out of 5.0 by jones16 Loud!!!
This was the loudest room in which I have ever stayed. That includes hotels in most of the big cities of the world and a few combat areas. The rooms overlooking the elevated truck route should be only used if there is a sellout of the other side rooms and then after warning and at a discount.
Perhaps double or triple paned windows would help.
We picked the CP because of its luxury reputation and because we needed a good nights sleep. Instead we got endless traffic noise that only allowed sleep in the early morning hours.
January 2, 2014