Rated 3.4 out of 5 by 73
Rated 4.0 out of 5.0 by plastic First time in Crown Plaza Hotel in Memphis
I enjoyed the Crown Plaza Hotel! I liked the "free shuttle' ride to different cultural attractions. and I thought the food was good. I was disappointed with the internet wireless service because it kept going offline. Also, there were "multiple" connections points of different strengths. Also, I was disappointed with the room heating control switch; it did not work. It was cold in Memphis and my room never warmed up -- I had to open my door to let heat in from the hallway. I got in bed and covered up in the blanket so it turned out OK -- I should have complained to management. Oh well .... overall I enjoyed the beautiful Crown Plaza hotel!
November 18, 2013
Rated 4.0 out of 5.0 by cbab staff eager to make our experience better
Our first night on 3rd floor, the room had a water leak which dripped all night in the toilet, the guests next door were very loud and the bed sheets were scratchy. The next morning we mentioned these things to the desk clerk and she immediately offered us a different room and moved us to the 10th floor. There our room at the end of the hallway was quiet with no plumbing drips and the bedsheets were soft and comfortable. If both nights had been like our second night we would have easily ranked everything 5-excellent.
The best part of our stay included a visit to a nearby restaurant, Monsieur DeMarcus, which is a newly opened French cuisine whose chef prepares exquisite crepes, both savory and sweet, as well as delicious salads and soups and a favorite, shrimp and grits. His homemade beignets were "melt in your mouth" delectable. We enjoyed our late afternoon lunch so much on Saturday we went back for Sunday brunch. Delicious!
November 12, 2013
Rated 5.0 out of 5.0 by pugetsound Staff friendliness
Everyone from front desk to shuttle driver and the gentlemen who retrieved our car from parking were just wonderful. The shuttle bus driver was helpful in getting us just where we wanted and very quickly. The ONLY person who fell a bit short was the lady who was serving at about 9:00 or so at the bar/restaurant on Friday night. Not very anxious to please!
November 12, 2013
Rated 4.0 out of 5.0 by susanln great staff and van driver
personnel was great but the room was not too clean AND THE BED WAS VERY UNCOMFORTABLE
November 12, 2013
Rated 2.0 out of 5.0 by RRTraveler13 Not Good
I thought this would be a great place to stay and expected more since it was a Crowne Plaza. I was impressed with the check-in process. When we arrived, the person checking guests in was tied up and after a few min. wait the night manager said she would check us in. That was the best part of the stay. Room did not have a very fresh smell. There were only two towels in the bathroom and had to call for more. I took a shower that night and then did not have a blow dryer in the room to dry hair. Called down to housekeeping to see if I could get a hair dryer and was told there should be one in the cubby hole under the sink. I checked again and there was not a hair dryer or a cubby hole. Called back to housekeeping and told them this and after about 30 min. they brought me a hair dryer. The bad thing is the hair dryer did not even work. I gave up and just went to bed with my hair wet! I reserved a room on the quiet floor and don't know why it is called a quiet floor, because it is definitely not quiet. Traffic noice because of the interstate and the walls seem to be pretty thin. We had to get up early to catch the train, so needless to say, we did not have a very good nights rest. I really expected more for the price that I paid for this room. Don't think I will stay here again.
November 4, 2013
Rated 5.0 out of 5.0 by campionn Great location to downtown
Only a 5 min walk to downtown and 15 mins to Beale St. Great breakfast for purchase. Tons of space for paid parking
October 30, 2013
Rated 2.0 out of 5.0 by sleeplessinmemphis Extremely Noisy
I paid extra to reserve a room on the so called "quiet floor".
Unfortunately the room was facing toward I-40. The
noise from the highway was unbelievable. After 2 nights
of trying to sleep through this I complained to the front
desk. They initially told me there were no rooms
available on the opposite side of the building but that
they could send a pair of ear plugs up to my room.
After waiting 10 minutes for the earplugs, which never
arrived, I went down to the front desk where they
suddenly changed their story and agreed to switch me
to the opposite side of the hotel which was much quieter
I realize this hotel is located in a downtown area and a
certain amount of noise is unavoidable. If nothing
can be done to dampen the sound from the highway
the least that you can do is stop referring to the rooms
as being on the "quiet floor"
October 28, 2013
Rated 2.0 out of 5.0 by AndyinTN Broken Heat, Bad Service
I've stayed at this hotel often over the years, but it is going downhill. The last time I was here, my heat didn't work. The complimentary shuttle they claim to have wasn't actually running at dinner time when we needed it. The staff was not even slightly apologetic about either problem. We we were second in line when we came to check in, but the staff helped two people in line behind us (who were of the same race as the staff) before acknowledging us. When the front desk didn't give me my rewards club member "welcome bag" at check in, and I asked about it, she told me they were out of the ones for my "base level members" and I wasn't a high enough priority to get the one saved for the next reward level up. The bag itself wasn't a big deal (although couldn't they have just taken out whatever extra goodies the next level received in their bags), but the condescension was uncomfortable.
The hotel is pretty and clean and the beds are comfortable, but the worst part was the bad service we got from the front desk staff this time. We reported our heating issue to two different people in order to get it fixed, but neither one of them was apologetic. A maintenance guy eventually got it to blow hot air, but it was making such an awful noise that we had to turn it off during the middle of the night to get to sleep. When we reported the noise issue upon our check out, he didn't seem to care or offer to do anything for us.
When the courtesy shuttle was finally running, it arrived to pick us up 10-15 minutes after the driver promised. When it whizzed by us, and when I called to let the driver know he had missed us, he informed us that it was our fault because we were on the wrong side of the street, even though he had not told us which side of the street to stand on and it was a one-way street, so it shouldn't have mattered whether he pulled over to the left or right curb.
There were probably 5 instances of staff being rude or unexpectedly unapologietic for mistakes. Add it up, and I'll probably stay somewhere else next time.
October 24, 2013