Rated 4.4 out of 5 by 84
Rated 5.0 out of 5.0 by mend123 Great stay for business
Hotel and staff very accomodating. Bed very comfortable and meals served for meetings were fantastic. Service by banquet staff was phenominal. Will defintely stay here again when in Memphis.
August 18, 2014
Rated 5.0 out of 5.0 by Church Lady 21 Nice Hotel
Had a great stay at this location. Only issue was that the wake up call didn't happen.
August 16, 2014
Rated 5.0 out of 5.0 by nanabop very clean, comfortable beds.
We had 3 Suites for Wedding Party and it was so great. The guests were very happy with their visit. The Bridal party was able to stay in the Presidential Suite on 4th floor. We loved it.
August 14, 2014
Rated 5.0 out of 5.0 by jud3274 Excellent Experience
I loved this location. I have stayed there at times for 11 years while pursuing my doctoral degree and the staff and management have been wonderful.
August 13, 2014
Rated 5.0 out of 5.0 by Sujo Changing Accommodations
I was traveling with a business partner who is handicapped. When the rooms were originally booked this specific requirement was forgotten and a regular room booked for her instead.
When I arrived to check in I made a request to change her room to one that was handicap accessible.
The staff was extremely courteous and efficient in changing her room to one that would better accommodate her situation.
August 11, 2014
Rated 5.0 out of 5.0 by Lee20 Great value in a fun city
Easy access to the conference center, great local attractions in an easy atmosphere.
August 11, 2014
Rated 5.0 out of 5.0 by alley2014 Memphis
Everything was A-OK. Thanks Demarcus. He was absolutely wonderful and inviting at the time of my arrival . Very courteous young man.
July 31, 2014
Rated 5.0 out of 5.0 by Adelaide1 A fabulous 8 days in Memphis
We really LOVED the Holiday Inn at the University of Memphis. Big rooms, excellent staff, a really interesting museum to the Holiday Inn founder Kemmons Wilson. We would stay there again in a heartbeat.
July 25, 2014
Rated 5.0 out of 5.0 by Peter3532 Great Experience
We had an one night stay at this Holiday Inn. It was a great experience. Loved all the memorabilia on the second floor. Lives by most of the slogans. You should definitely stay there, when in Memphis. Friendly service. The only negative was the carpet was torn and worn next to the bathroom.
July 19, 2014
Rated 5.0 out of 5.0 by KMK1971 Customer Service
There were only 2 issues.
1. The bathroom has no fan/vent
2. I was told they wouldn't hold a fee each night for incidentals by 3 different people only to find out that they did actually hold money. The guy at the desk did reduce the fees though.
July 11, 2014
Rated 5.0 out of 5.0 by Hospitality_connoisseur Amazing Service!
My stay at the Holiday Inn-Univ of Memphis was nothing less than amazing! Thanks to staff members Lamarcus and Latricia, I encountered the most enjoyable stay at a hotel in my life. This is an all-suite hotel and offers a spectacular Kemmons Wilson Museum on the second floor; two more reasons why my experience at the Holiday Inn-Univ of Memphis was nothing less than amazing.
Check-in with Lamarcus was seamless; his professionalism and friendly demeanor was a great introduction to the property.
The rooms were spacious, comfortable, and clean upon arrival.
Before getting settled in, I went down to the grill for the Sunday special, chicken philly and fries. Latricia created magic on the grill. Instead of taking my dinner to my room, Latricia's personality compelled me to dine downstairs at the grill.
To complete my amazing stay, before going to bed, I perused the Kemmon's Wilson museum located inside the hotel. I was inspired, educated, and compelled while reading all that the Father of the Holiday Inn brand had done in his life.
I will stay here again and will recommend it to any and everyone looking for accommodations in Memphis, TN.
July 9, 2014
Rated 5.0 out of 5.0 by Claudia321 Comfortable and excellent guest service
I really appreciate the service and staff at the Holiday Inn. The food was great and the suite we stayed in was clean and efficient. I would honestly suggest this hotel for overnight stays.
July 8, 2014
Rated 2.0 out of 5.0 by Priority Club Platinum? Bad
Front desk would not acknowledge my priority club platinum status even after I reminded them. The hotel was empty.- no upgrade, no thank you.
July 7, 2014
Rated 5.0 out of 5.0 by Joer22 Nice Experience
Very clean and attractive hotel. Staff went above and beyond to make out stay as comfortable as possible. We left with a great impression of the hotel and staff.
July 2, 2014
Rated 5.0 out of 5.0 by JD47.4 Comfortable with great service
The room was very comfortable, clean and provided easy access in the mid-town area.
July 1, 2014
Rated 3.0 out of 5.0 by JMilli College students just don't clean well
I think the hotel staff is predominantly made up of college students. The room was not very clean and the staff I saw that should have been cleaning rooms seemed to be busy on their cell phones.
The beds were comfortable. The shuttle was great. The business center was nice and provided paper and printer.
June 27, 2014
Rated 5.0 out of 5.0 by Hoffpk5 Front desk was helpful to find a place to eat.
Surprised that the were two separate rooms. Very nice stay.
June 26, 2014
Rated 4.0 out of 5.0 by Dave Whatever Good Location - Poor Value
The location of this Holiday Inn is perfect for our purposes but the beds are extremely uncomfortable, the price is higher than its competitors, our room was not cleaned even though we left the hotel in plenty of time for it to be done
June 26, 2014
Rated 2.0 out of 5.0 by RhondaMc Time for new mattresses
This was my third stay at this facility, primarily because it is a convenient location and I considered it a good value. Unfortunately, the mattress was worn out, the AC not efficient, and I couldn't get my morning coffee from either the in-room coffee maker, which wasn't working, or the lobby coffee service which emptied out quickly. It seemed slow and staff seemed too complacent.
June 24, 2014
Rated 4.0 out of 5.0 by Marmotte No pool!
The hotel is very convenient to the University of Memphis, and that is what sold us on staying there. Otherwise, we would have chosen a hotel with a pool and laundry facilities. We were surprised at the small size of the suite, but it worked for us, and we appreciated the micro and minifridge. I marked it down on cleanliness because the carpet was very dirty.
We were on third floor, where a conference or banquet happened almost every evening, which provided entertainment for the kids. If you want a quieter stay, I'd suggest a different floor.
June 18, 2014
Rated 5.0 out of 5.0 by SexyMom Pleasantly surprised accomadations
The hotel was very beautiful.. interior looks like a museum. Tastefully filled with artifacts. trivia, pictures, and quotes. The sitting room is a huge plus included in the rate of the suite.
June 9, 2014
Rated 5.0 out of 5.0 by SP111 Nice, All-suite hotel
Enjoyed my stay and the convenient location. The suite was set up nicely and would be comfortable for a small family.
June 9, 2014
Rated 5.0 out of 5.0 by Tonni Excellent Customer Service
Thank you! The view was beautiful and the room was very nice!
June 6, 2014
Rated 4.0 out of 5.0 by Grey Wolf 50 Beautiful clean hotel, bed too soft
Overall stay was great. Bed was too soft, but I find that to be true of most hotels. Would stay here again in a heart beat.
June 3, 2014
Rated 5.0 out of 5.0 by Happy Traveler 19 Great service and great breakfast!!
We spent a Friday night in the Holiday Inn-University of Memphis. We've stayed there several times and each time has been just fine. We ate breakfast in the hotel restaurant. Very good - with an omelet station where you can have omelets made to your liking. Very good stay.
June 3, 2014
Rated 5.0 out of 5.0 by Fella Clean room, comfortable bed and excellent service.
I was very much pleased with the cleanliness, comfort, and service at your Hotel. I was made to feel like a king. I was there for my graduation, and you made it extra special. I will be back someday.
May 20, 2014
Rated 4.0 out of 5.0 by cmbeilke Comfortable bed, almost fantastic service
The rooms were perfect, pillows super soft, and beds oh so comfortable. The lobby was a great place for my family to relax and hang out all afternoon. Everything was perfect.
Except for one thing. We attended the graduation ceremony for the University of Memphis on Saturday at 10am. We got back to the hotel just a few minutes past 1pm and we were STARVING! We had 12 people, and were going to go through the buffet. Everything on the food line looked awesome. The restaurant worker seemed very reluctant to even talk to us when they told us that they stopped refreshing the buffet at 1pm. We told them that was not a problem at all, and that we could just eat what was there. But they were quite simply rude and unenthused with the idea of us staying. They acted like they just wanted us to go somewhere else so they could go home. So we went somewhere else to eat.
Everything else was absolutely wonderful about our stay. But because of the restaurant workers, this hotel lost some business.
May 14, 2014
Rated 1.0 out of 5.0 No upgrade
Used points, but no upgrades & no acknowledgment of priority club status.
May 6, 2014
Rated 2.0 out of 5.0 by Another Unhappycustomer Disarray
As I went to my room, I found visibly nasty laundry piled outside the door. Upon entry, I saw what I thought was a robe thrown over a chair and was afraid I'd keyed into a room that was still occupied. Thankfully, it wasn't. The "robe" was bedding from an unmade bed. There were dirty towels and washcloths piled in the bathroom and the tub had about three inches of standing dirty water. I went downstairs and the apologetic clerk assigned a different room and gave me a coupon for 2 free breakfasts, even though I was staying alone. When I asked for credit toward an evening meal, I was told that wasn't possible. When I finally reached the second room, I tried phoning the restaurant for room service; I reached the same desk clerk who said she could connect me but promptly disconnected me instead. By this time, I was ready to just call for pizza delivery but could find no telephone books in the room. And the "security tips" placard on the nightstand led me to believe that maybe that wasn't the best idea. So I walked back downstairs to the restaurant and placed my order for room service. The next morning I discovered the wall-mounted hair dryer didn't work. At checkout, a second desk clerk apologized, and, after negotiation, reduced my bill -- but only for the cost of one uneaten breakfast, not two. I will not recommend this establishment to friends, but will caution them to stay elsewhere if possible.
May 6, 2014
Rated 4.0 out of 5.0 by Jeff281 Great House keeping Service, Nice Rooms, Quite
Had room with separate sitting room and sleeper sofa. The beds were very comfortable, sleeper sofa was also comfortable. Need linens for the sleeper sofa as there were none in the room. One call to House keeping and they were there very quickly with everything needed and brought back an extra blanket. Real friendly. There is on onsite restaurant but not it is not open on Sunday, wish that was made clear up front. The room had a room service menu and that was it. No information on the hotel and it's facilities or the local area in the room, something that is oretty standard in most hotels. The front desk did provide a list of restaurants in the area that was very helpful. I will stay here again when in the area.
May 5, 2014