Rated 4.4 out of 5 by 84
Rated 5.0 out of 5.0 by Jim from Virginia The Best Holiday Inn Ever!
I travel extensively for my job. 50% of the time, I'm on the road. My responsibilities are nation-wide, and since I stay at Holiday Inns exclusively, I see a lot of them.
The Holiday Inn-University is, without a doubt, the best Holiday Inn that I've ever stayed at. It's a beautiful facility, far more contemporary than most of the hotels in the Holiday Inn group.
My recent four-day stay was absolutely wonderful, from start to finish.
I'd called ahead to arrange for the hotel's airport shuttle. My flights were delayed several times, but the hotel tracked their status and I couldn't believe it when I walked out of the airport and found the shuttle waiting for me, a welcome sight after a tedious day of travel. The driver even greeted me by name.
BTW...both of the shuttle drivers that I encountered were absolutely wonderful. Either could host their own late-night TV show.
The hotel staff was exceptionally friendly and attentive. They were happy, almost eager, to provide insight into the sights and activities available in Memphis.
The housekeeping staff was courteous, conscientious and efficient.
But the best part of my stay was the hotel's restaurant. It was far superior to any Holiday Inn in-house restaurant that I have experienced in the past. The dinner menu and the quality of preparation far surpassed my expectations. This was completely unexpected, as the hotel is situated in a city known for its dining.
The prices were very modest, given the quality of the meal, a welcome change for one constrained by an employer's expense policy.
Being without a vehicle and too tired to deal with a taxi or the hotel shuttle after a day in the field, I elected to eat dinner each evening in the hotel. The staff was friendly, attentive and above all, "chatty", which served as a catalyst for conversation among those dining in the restaurant. All of this made what would normally have been just one more boring hotel meal an enjoyable social experience.
To those that may dine in the hotel's restaurant, here's a suggestion:
Order the Nut-crusted Rack of Lamb! (It's unbelievable).
If this isn't the best Holiday Inn on the planet, I would be very surprised. The Holiday Inn-University of Memphis should be the model upon which all Holiday Inns are based.
If any of the hotel staff happens to read this review, please accept my sincere thanks for an absolutely wonderful stay. Trust me, I'll be back!
April 28, 2014
Rated 4.0 out of 5.0 by Nashville3200 Nice Place. Reasonable price
I was pleased with my stay at this HI. I was close to other ,meetings I had, the room was very nice, clean and quiet.
Food was good as well.
April 28, 2014
Rated 5.0 out of 5.0 by Maca65 Very convenient location across from Un of Memphis
We always stay at this Holiday Inn when in Memphis. The restaurant is excellent, the beds are very comfortable.
My only complaint is no bellhops to help upon arrival.
April 21, 2014
Rated 5.0 out of 5.0 by hactech43 Great experience
I was wowed the moment I walked into the lobby. I had never stayed in such an elegant Holiday in hotel before. I had no Idea that this facility was not only a hotel but a cultural center. The Staff was impeccable, very courteous and friendly. My room, a two room suit was very nice and very quite even though it was on the first floor. The price of the room was very good as well I went to the Holiday Inn website and booked it. My company had a training class there and I was the instructor. The conference room was great, the food served during the meeting was a Tasty lunch ant the staff took very good care of my class.
My Thanks to The Holiday Inn Memphis-Univ. Of Memphis for a wonderful stay and meeting.
April 21, 2014
Rated 5.0 out of 5.0 by Danny500 Convenient location
Enjoyed our stay at HI Univ of Memphis. Easy to access the places I need to be in Memphis. Very clean and comfortable place to stay at a very reasonable price.
April 9, 2014
Rated 5.0 out of 5.0 by catravelgirl Great Place To Stay
Last week was our second stay in Memphis-Univ of Memphis.
It was a very pleasant experience. The rooms are
comfortable and clean and staff is excellent.
I would certainly stay there again.
April 9, 2014
Rated 5.0 out of 5.0 by liz567 great customer service and great room
This was a very pleasant erexperience from the front desk personnel to the shuttle drivers thst took me over to the University. All the housekeeping staff were very accommadating. The food was great. The breakfast buffet is worth the price and the staff was great always smiling. Enjoyed the little grill too. Outstsnding burgers! The room was clean, comfortable anf quiet. The price was right it just made my stay for business very comfortable I can't thank you enough and I can't wait until this fall when I will be back!
March 29, 2014
Rated 5.0 out of 5.0 by Tony65 Great Stay
I ate at the in house restaurant, the Lamb plate I received was superb, completely above expectations. If you get a chance I fully recommend this facility
March 11, 2014
Rated 5.0 out of 5.0 by Fishn1 Very comfortable and quiet room
Our room was very clean and quiet. The hotel's proximity to midtown and the University of Memphis can't be beat.
February 27, 2014
Rated 5.0 out of 5.0 by Joanie70 Excellent Service
Totally impressed with the cleanliness, friendliness and value of this Holiday Inn. The front desk was friendly and helpful and immediately recognized me as a PC Member. The room was comfortable and the bed great; We at the the Restaurant where service was top class and the food was probably the best I've ever had at a IHG brand hotel, let alone a Holiday Inn. We've decided that should we visit Memphis again, we will definitely stay at this Holiday Inn!
February 15, 2014
Rated 5.0 out of 5.0 by Seahawks Unique Facility
This hotel is fantastic, not only does the facility have a unique layout, the staff is extremely friendly and helpful. The restaurant has excellent food with caring servers. Great value!
February 13, 2014
Rated 5.0 out of 5.0 by HaroldHarold Staff Fantastic and Accommodations Convenient and Comfy
I cannot say enough about the staff at this property. We stay often at this location and as you might expect, we are warmly welcomed every visit. But the entire team here cannot do enough for us. They are friendly, helpful and always go out of their way to make our stay there as comfortable as possible. I see more smiles on the staff faces than at my family reunions. Travel these days is not as fun as it used to be. But staying at this location is something we look forward to BECAUSE OF THE STAFF.
The accommodations are ALWAYS clean and comfy. Unlike other hotels, the free internet access always provides a strong and usable signal. The beds are soft and comfy. The water pressure is strong and the temps get toasty.
I wish this property and its staff could be picked up and dropped into every place that I travel...
January 27, 2014
Rated 5.0 out of 5.0 by gaeh Wonderful stay in Memphis!
Thanks to the polite and knowledgeable staff at the Holiday Inn, University of Memphis, our stay was wonderful. Upon arriving, we were greeted by Drew, who graciously informed us of the hotel conveniences and city "must dos" for Memphis. All of the front desk clerks were very helpful throughout the week. Housekeeping was extremely courteous while making our stay clean and comfortable. The restaurant staff was the best! The food was excellent, and the wait staff was especially competent. A special thanks to the young engineering student for making our dining experience so pleasurable. I hope to come to Memphis again and plan to stay at the Holiday Inn.
December 23, 2013
Rated 5.0 out of 5.0 by roadtraveler96 Great Stay
Quiet Area, helpful front desk! will stay again!!!
December 15, 2013
Rated 3.0 out of 5.0 by Budd22 Hotel needs remolding!
Our room was very outdated and the carpets needed to be replaced. The bed needed to be replaced as it sloped terribly into the middle.
This is suppose to be a crown jewel for HI as it is the HI that honors Mr. K. Wilson the founder of HI.
On the other hand the staff is very nice. The Thanksgiving giving dinner is wonderful and the location is great.
December 1, 2013
Rated 5.0 out of 5.0 by RcB980 Amazing service!
We had appointments at The University of Memphis so we were right across the street. The staff went above and beyond to make us comfortable and actually feel like family. We were able to get great service in the restaurant and great recommendations of other places to go. The shuttle was so convenient. We especially appreciated Brian, the night manager, who went way above and beyond to make us comfortable allowing early check-in and late check out because of our travel schedule. He truly made our experience great. We are considering sending our child to the U of M from several states away and this sort of kindness makes that decision much easier on parents. I would also recommend this hotel if someone wanted to see the city, then get away to a clean quiet comfortable place to make your home base, since it is not right in the chaos of of downtown. The neighborhood was comfortable and walkable too.
November 24, 2013
Rated 5.0 out of 5.0 by NitroMike Service & Quality!
I asked if there was a place to get a cup of coffee at 5:50am other than the room coffee and I was told not until 6:30am when the resturaunt opens. About 5 minutes later a call came from the front desk asking me what I wanted in my coffee & moments later it was at my door!!! I don't think it is something everyone should expect but it sure made my week...very thoughtful!
October 27, 2013
Rated 4.0 out of 5.0 by lbritt Beautiful facility
The facility was beautiful and service was average. The front desk was nice but did not go out of their way to serve us. The escalator was not operating. I was surprised that there was no keycard required to gain access as we had been warned about the safety issues in Memphis. However, we did feel safe at all times. The room was clean and the beds were comfortable.
September 25, 2013
Rated 5.0 out of 5.0 by CL0155 Great Place to stay
The room was clean and quite, I even like the fact the bedroom had a door to close in the event it was loud in the open area outside the room. this was never an issue but I liked the idea. The staff was great very accomodating and the shuttle was a huge bonus.
September 23, 2013
Rated 4.0 out of 5.0 by SimmonsH Nice stay
Great location for us. Enjoyed the extra space. Beds were comfortable. Only con: phone was messed up and we got random calls starting at 7 a.m. with nothing but static - which woke us up earlier than we had wanted to be.
September 12, 2013
Rated 5.0 out of 5.0 by boomer5413 Quiet and Safe
This hotel is one of our favorites for many reasons. The staff is friendly and professional, and the rooms are quiet and clean.
August 28, 2013
Rated 2.0 out of 5.0 by DBatt1 Great Room but that's it
My husband and I stayed at the Holiday Inn for a Family Reunion weekend. I can say that my husband and I were pleased with our room. Love the suite set up with the fridge and microwave and living room area. We stayed two nights, house keeping did not come to clean the room and didnt even stop to ask if we needed fresh towels. I had to call the front desk for towels. Other family members experienced the same situation. I felt like the hotel was understaffed for the venues that were going on that weekend. We had a reunion, there were two weddings and receptions and a woman's conference. Service checking in was slow, the complimentary coffee pot was empty before 9:00 a.m. and was not re-filled. The gift shop if you call it that was under stocked. Didn't have any personal items needed, the vending machines only had soda pop in them. Didnt like it that the pool was not in the same area as the rooms, had to take a shuttel bus to the pool and the hours of the pool are un realistic for people vacationing. Not to mention it was closed the entire weekend. And on top of the hotel fee there is a additiona $5 to swim. Unacceptable. I will not reccommend this hotel to freinds and family. Thank you.
August 16, 2013
Rated 5.0 out of 5.0 by Clanos Excellent accommodations
This hotel was very clean. I really enjoyed my stay.
August 3, 2013
Rated 2.0 out of 5.0 by wlang2007 Staff was rude
Staff wa rude. Attempted to check in early after a 9 hour drive, the manager was going to charge me a $50 early check in fee. Had to come back after three hours to get in my room. The next day while in the lobby I watched several people checking in early without paying a charge. HMMM. We wont be back!
July 24, 2013
Rated 3.0 out of 5.0 by DLmd Mixed experience at Holiday Inn U of Memphis
First of all the room was quite nice and conveniently located for the meeting I attended. The only problem we encountered was at check in with a trainee left all by herself at the front desk unable to manage someone who wanted to check in 2 hours before the 3 PM check in time. I asked that she call someone to see if a room was clean, which she did, but never followed up to determine if the room was available. Luckily, a night manager appeared after about a half hour and quickly resolved the situation. Generally, a nice place to stay, but it's clear that leaving an inexperienced trainee with the check in desk without any help seems to be a bad practice. Guarded, but favorable, recommendation for this hotel. Lesson for me: ask for a manager!
July 5, 2013
Rated 5.0 out of 5.0 by terik surprisingly nice
I was impressed by the cleanliness and comfort of the Holiday Inn. I will be staying in their chain again.
July 5, 2013
Rated 4.0 out of 5.0 by Wshar48 Excellent accommodations; very comfortable and spacious rooms, but
Was surprised that did not have complementary breakfast!
July 3, 2013
Rated 5.0 out of 5.0 by jbitt Terrific Spaces
These suites are really amazing -- lots of room and well kept. My only complaint is that the lobby bar closes way too early.
June 18, 2013
Rated 5.0 out of 5.0 by Maggie123 Staff helpful
Good location. Staff nice and helpful. Clean. Lots of pillows. Bed comfortable. Only wish it had a pool.
June 1, 2013
Rated 2.0 out of 5.0 by brummy bathroom smelled like urine
when we got to our room the toilet was full of unflushed urine and the whole bathroom reeked. we called the janitor and he had to unclog the toilet, but the barhroom still smelled like urine. It had to have overflowed.
no coffee cups, cobwebs in multiple places....severe lack of attention by managment. not indicative of most Holiday Inn's that we have stayed in lately.
Won't stay there again when we return to Memphis.
April 8, 2013