Rated 4.1 out of 5 by 217
Rated 5.0 out of 5.0 by Punzy extrodinary service representatives
This stay was just perfect. I think the best thing about it was the customer service received from every one of the people working at this location. I have never been treated so kindly and actually felt that they cared about our needs.
I do want to express an extra thank you to Nikita, if I spelled that correctly. She assisted us several times, but during the breakfast time, she assisted us and everyone around us. Very nice smile and just went the extra mile for each person she interacted with. Nikita took our plates when we were finished, and was hustling around making sure everyone was taken care of, and including making sure their was enough food out. I just really felt special which I think is very important because you never know what a person may be going through that may need that extra "how are you" or even just the smile.
The entire staff was friendly and I appreciate that so very much. We will definately be back.
Maria Regalado Romero
May 1, 2014
Rated 5.0 out of 5.0 by janelle52 Stay for medical reasons
Had to have procedure on eye and remain in Memphis for a week. Mostly had to remain at motel and recuperate. You couldn't have asked for a more friendly staff! They went above and beyond to ensure our comfort and any needs that arose. The rooms were clean and comfortable. The beds were great - better mattress than at home. The continental breakfast was good every morning of our stay and appreciated the coffee being available 24 hrs and my Mom (my caregiver) loved the afternoon popcorn. We both also appreciate that the Holiday Inn Express does not allow pets except for service animals. With allergies wouldn't want to stay in a room that had housed a dog or cat. Overall would recommend this motel especially if needing a place close to Methodist Hospital or downtown.
April 30, 2014
Rated 5.0 out of 5.0 by rcbess Great location, staff and facility
This is a very well run facility with an excellent staff. I had an unexpected stay here in mid-April and I couldn't have had a better stay. Staff greeted me by name as I came in the front door and accommodated my special request to have my room cleaned late in the day. The breakfast was one of the best that I have seen available at this category of hotel, and how can you argue with free popcorn every afternoon?
April 29, 2014
Rated 3.0 out of 5.0 by gran48 Not our usual stay
We stay at the Memphis medical Inn every year because it is located by my doctor. This year's stay was not as good as in the past......I reserved a King--not available at 4pm check in--so took another room. Air conditioner was so loud could not sleep...turned off air....traffic noise was so loud could not sleep... NO courtesy check out as in previous years....Just not what we had come to expect from Holiday Inn Express!!!!!
April 27, 2014
Rated 5.0 out of 5.0 by bcs82 perfect
Darrell met me at the front desk with a pleasant smile and top notch demeanor. What can i say- the place was perfect-. For sure recommend this place. about 2 miles close to downtown and excellent access to freeway- not even too far from Graceland- maybe 10 -15 mins tops.
If I go to Memphis again- I stay here.
April 25, 2014
Rated 5.0 out of 5.0 by dixie lee recommend this property
The staff was super friendly!!! The location was very convenient! Would definitely stay again!!!
April 23, 2014
Rated 5.0 out of 5.0 by pjfcoach14 Passing through
I had a nice stay. I was in and then out. There were some noisy kids at first but they went away. I had an unsecurable box in my truck bed and they allowed me to park under the front covering. I was really appreciative of it.
April 23, 2014
Rated 5.0 out of 5.0 by Peter'N'Lorna Fantastic Customer Service
Been to a lot of places this United States trip all good, but this place stood out for customer service.
Special pat on the back for young Darrell (I think that's right), made the extra effort to make us welcome when we arrived, and was followed up with all the staff.
A definite 10 out of 10.
April 20, 2014
Rated 4.0 out of 5.0 by Johnnybeme Stay was good, bed plenty comfortable.
I have stayed here several times in the past on business in Memphis. The guy named Darrel at the front desk has been consistently professional and a great help when needed. Just wanted to publicly say thanks to the guy for doing a great job.
April 17, 2014
Rated 5.0 out of 5.0 by Unabell Excellent Location
My family and I were traveling west and this hotel provided outstanding service and very convenient location.
April 17, 2014
Rated 5.0 out of 5.0 by JazzyNanny Friendly Staff
Room was comfortable and clean. Staff was very friendly and extremely helpful. Breakfast choices were plentiful and good. Would recommend to anyone who is staying in the Memphis area. Easy access to Interstate.
April 15, 2014
Rated 5.0 out of 5.0 by jmsab23 Staff goes above the call everyday.
My wife and I just spent three nights here for our spring vacation. We notified the hotel a few weeks ahead and asked if we could drop our luggage off as we were going to be there earlier than check-in, and if we could leave our luggage after checkout, as we were flying out later in the day and wanted to go downtown one more time. When we arrived around noon, the staff told us our room would be ready in a few minutes, and when we were leaving, they set up a table and chairs for us by the pool area (it was still "officially" closed# while we waited for our cab. Darell and Karina at the front desk were especially helpful and personable, and while we didn't get his name, the staff member from Conn. who was training#?# there for a week was especially nice to have around. The staff/maid service hold morning meetings/pep talks just off the front desk area and we couldn't help but notice how they engaged each other and had the "teamwork" atmosphere in the room.
The room was fine, except for a broken drawer handle on the bureau. No biggie. The bus route into town and back goes right in front of the hotel. The breakfast was the usual HIE hot breakfast, and that is fine with us. The only other minor thing we felt could be better was the pillows. Each side of the bed has two - one soft, one firm. We both felt they were both pretty soft. Maybe we should have asked and maybe they would have had extra firm pillows, but we were OK with what we had without changing them.
April 14, 2014
Rated 5.0 out of 5.0 by Kansas Man Two things!
1. Morning breakfast on our last day was overdone with four management personalities constantly busing the table and asking questions as to service or product. But, they had been super for two days, especially at the front desk, always.
2. I did not show my wife, but an attempt at prying open the room door left rather large evidence of having done so.. Housekeeping should have caught this!
Otherwise, gracious, conversative people even when top two managers on the scene met us down the street in an evening meal situation.
April 12, 2014
Rated 3.0 out of 5.0 by Jim100777 Sleeping accommodations
We asked for a exec suite and we got a king bed with a fold out couch. My parents slept in the King and I took the fold out. The fold out was THE most uncomfortable sleeping piece. Plus there were no sheets or pillows in the room. I had to makes 2 trips to the front desk for the items needed to bed down for night. I hope you can look into upcoming then fold outs and provide the appropriate bed linens to keep a client from making an additional trip to get the necessary items for bedding. Thanks for listening to my concern and we look forward to using this establishment in the near future.
April 8, 2014
Rated 4.0 out of 5.0 by cjweekender Nice staff and decent location.
Just right for the price.... Location was just a few minutes from the city.
April 5, 2014
Rated 5.0 out of 5.0 by Steff27 Great service and comfortable beds
The staff was excellent.. the beds were excellent.. the hotel was clean and it is about a $10.00 cab fare to Beale St. Would recommend this hotel if you are not staying on Beale St.
April 3, 2014
Rated 5.0 out of 5.0 by Swisshiker Perfect after a LONG ride from New Orleans
Knowledgeable, friendly staff, and great room to relax. Made a recommendation for dinner to be delivered and it took a while (Friday night, you know!) but it was delicious and reasonably priced. Excellent all the way around.
April 1, 2014
Rated 4.0 out of 5.0 by Amie2014 Comfortable and friendly staff
Upon arrival and when checking out, the staff was great. The room was clean and comfortable.
March 31, 2014
Rated 5.0 out of 5.0 AMAZING STAFF!!!
The amazing staff was there for every need my family had!! They provided the best service I may have ever had!! Thank you all so much!!
March 30, 2014
Rated 3.0 out of 5.0 by lpgdude Good Service
This is a very typical mid range hotel. The plus here was the staff and the hotel's proximity to downtown.
March 23, 2014
Rated 5.0 out of 5.0 by jpro1 Never a disappointment!
My husband and I won't stay anywhere else. Rooms are extra nice and the staff bend over backwards to assist and make our stay as pleasurable as possible!!
March 23, 2014
Rated 4.0 out of 5.0 Great beds and pillows to die for!
Enjoyed our 4 night stay very much. The King bed and pillows were extremely comfortable and the free breakfasts offered a lot of options. The staff were helpful and the room and bathroom were clean. The room was rather small, especially with a King and pull-out sofa bed. Perhaps reconfiguring of the room/furniture would help. Or maybe put Queen sized bed. The real problem, however, is the pull-out sofa bed. It was extremely uncomfortable, like sleeping on springs. Horrible. Room would be fine for two people.
March 23, 2014
Rated 4.0 out of 5.0 by Lynn M. Great locale and comfortable!
The Holiday Inn Express at the Medical Center was ideal!. I was in walking distance from the Medical Center and the room was clean and comfortable. The free breakfast was great and the price was right!
March 23, 2014
Rated 3.0 out of 5.0 by fredster comfortable room poor staff
The room was comfortable and nice but the staff was pore
The staff could not charge the right price or amount of night
check out took forever.
February 26, 2014
Rated 5.0 out of 5.0 by Lovesign25 Wonderful
The staff was great!!!! They were very helpful and they always had a smile on their face. I really felt at home. The bed was comfortable and I slept great. I will definitely be back.
February 17, 2014
Rated 5.0 out of 5.0 by iWillBeBackMemphis Great Stay to Bring in the New Years!
I do not usually write reviews on goods or services, but I had to this time. Due to two employees of this facility, I was VERY IMPRESSED. Their service was beyond excellent. Although this was such a busy weekend, they made sure to meet the needs of everyone. Not only did they please, they were quick to make it happen as well. The best part about their service was the fact that they did everything with a smile. Now that speaks volume and adds value to a corporation.
Thanks for everything ladies, Ms. B and Ms. M!
January 23, 2014
Rated 5.0 out of 5.0 by Niecy86 Great service and clean room
Everything was nice ,my husband and I really enjoyed our stay, we will be back.The breakfast was good and staff very courteous.
January 6, 2014
Rated 4.0 out of 5.0 by Franny57 Great service
All the staff at the hotel made customer service a number 1 priority.
January 5, 2014
Rated 4.0 out of 5.0 by jmrkc One night stay
Great location. Excellent staff. Very clean room and bathroom.
January 3, 2014
Rated 3.0 out of 5.0 by capitol_bob10 Service
Upon arrival, asked the front desk clerk how many pionts would I receive for this stay; her reply was and I quote, is this a pop quiz, do I look like I have time for a quiz. She then gave me a voucher to go online and watch a video for 1000 points.
No recognition was offered for IHG Reward Club Membership.
January 1, 2014