Rated 4.3 out of 5 by 138
Rated 4.0 out of 5.0 by Srtravelers2 Layover
The hotel was close to the airport, very nice reception, great room with outside access to large dining patio, very clean and bed heavenly!! Meal in the bar when we arrived was very good - breakfast was above average but expensive for the limited options. The only downside was the wait for the hotel shuttle upon arrival in Miami and again the next am. Shuttle leaves on a scheduled basis, not as needed. Could hear gentleman's voice next room. Computers were so slow in connection that I did not have enough time to print boarding passes even with staff assist. Good value though and certainly would stay again and recommend to layover folks.
March 21, 2013
Rated 5.0 out of 5.0 by Chefmz Customer Service
These employees are all fabulous!! From van drivers to reservations to front desk to room service!! Thank you all for making me feel so special!!
March 20, 2013
Rated 5.0 out of 5.0 by pixiefeet great customer service
I had stayed 1 night prior to my cruise from the Port of Miami. Took the shuttle to the pier and realized that I had left a folder with all my air and cruise information on the counter at the Crown Plaza. When I phoned the hotel, they were kind enough to locate the shuttle company who came back to the hotel to pick up my folder and brought it to me at the port. Kudos to the hotel for their wonderful assistance. I wish I could recall the name of the lady at the hotel who followed thru with calling me back, telling me the shuttle was on the way! I would definately recommend the Crowne Plaza Miami!
March 19, 2013
Rated 4.0 out of 5.0 by Ntrump Excellent stay for an airport hotel
My stay at the Crown Plaza by the Miami airport for three nights was excellent. The front counter staff did an excellent job to help assist me with whatever need or question I may of had. And I noticed that they did the same for other customers. The bar/ restaurant ambience is somewhat medium but the staff in those areas make up for it and the food is very good. The fitness center needs an upgrade, but acceptable. Also, there are a couple of good restaurants within walking distance and I do recommend "The Catch of the Day" on the corner but be aware they automatically add a 15% tip to the bill as they have a lot of european customers and they don't tip in Europe for restaurant service. That's it, have fun and enjoy, Hope your stay is as good as mine was. I would go there again.
March 19, 2013
Rated 1.0 out of 5.0 noisy
My first room was very very poor
• Very noisy
• Sink blocked
• Window fogged up
• Room had a bad smell
Was moved when complained, new room was not much better. Will not stay here again !
March 18, 2013
Rated 5.0 out of 5.0 by KWDKG All around great
Our stay was made exceptional by all the staff, very helpful and friendly. There airport to hotels shuttle was a big plus and one of the reasons we chose this property.
March 13, 2013
Rated 5.0 out of 5.0 by rodchris excellent stay
overall experience excellent, staff were particularly polite , friendly and courteous, in fact during our same trip we re-booked another night stay at the end of our tour and experienced still the same excellent service.
March 13, 2013
Rated 4.0 out of 5.0 by borntoglobetrot Staff a plus
Can not say enough about the staff at this hotel! Always greet me genuinely and meet my expectations every time!
March 12, 2013
Rated 4.0 out of 5.0 by borntoglobetrot Comfortable hotel, newly renovated!
Enjoy this location and the staff is friendly, helpful.
Will definatly stay here again!
March 12, 2013
Rated 3.0 out of 5.0 by Lattitudes Was good except....
I have stayed here a few times, and have been satisfied. My most recent stay was the last leg of a 4 day return trip from Argentina- I really wanted to "sleep in" until at least 7am. I asked to be put in a quiet area, which the staff had no problem doing since the hotel was not full. I was awakened at 5:30 am by an intermittent loud thumping noise. I finally determined that it was either weights being dropped in the Gym area next floor down, or the Gym door slamming....not sure which. I guess this is more of a case of inconsiderate people than a case of a facility shortcoming, although the staff should have known that a room over the Gym might not be quiet. The Gym has a sign that states they are open 24 hours. Since it is almost impossible to control inconsiderate guests, it would be nice if the hotel would close the Gym during the wee hours of the night/morning (similar to the pool hours), or book people away from the Gym when they request quiet. I cant imagine that I was the only person awakened by this noise. Other than that, the Airport Shuttle was great, every 20 mins, and the hotel is about 2 miles from the airport. Nice pool area. The Hotel is right on the approach path to the airport, so there are many Jets coming in overhead, but the noise in the room is minimal- good soundproofing. I'll stay there again, but only if I can be guaranteed a room away from the Gym (by the way, I have used the Gym before, so I am not "anti-gym").
March 8, 2013
Rated 4.0 out of 5.0 by Smc250 Awesome bed and linens
didn't want to get out of bed it was so comfortable - breakfast in lobby pretty expensive, wish there had been coffee available
March 6, 2013
Rated 5.0 out of 5.0 by Julie62 Short night between flights....
As an AA flight crew, appreciate having the opportunity for a great airport rate......when only needing a bed for 8 to 10 hours between flights. Thank you! Service was awesome! Great van service....timely, professional....as well as check in counter. Alll very nIce and professional. Again, thank you!
March 5, 2013
Rated 3.0 out of 5.0 by BeatriceH Good location as airport hotel
The airport shuttle is very convenient. The pool deck is nice. The breakfast is under expectation.
March 4, 2013
Rated 4.0 out of 5.0 by Memosan Comfortable for business travelers
Very friendly staff, comfortable room. Good for business travlers. The only thing I did not like was paying for parking.
February 28, 2013
Rated 5.0 out of 5.0 comfortable room and very great service
Very good place to stay, all the staff was very kind, the room was very clean and comfortable
February 25, 2013
Rated 2.0 out of 5.0 by HOTELANATOR Avoid room 218
I've stayed at this property countless times with no problems...Until last week when I spent five days in room 218. The room itself is fine, however, it happens to be right next door to the hotel gym. There is nothing like listening to the thunk, thunk, thunk of treadmills at 5 AM. I asked to be moved to a different room, but they were sold out. So, good hotel, just stay away from that room.. I think I will be looking for a different hotel next time since they wouldn't move me.
February 23, 2013
Rated 3.0 out of 5.0 by MarkinCville Met expectations
Hotel meet most of my expectations. Fitness center needs to be updated. Most hotels have a multi purpose bench with 5-50 pounds of dumbbells. The bench here can incline to flat but can not be moved around or re-positioned for various exercises. Should include up right bike, the recumbent bike makes an odd noise when in use. TV's for all equipment is a plus. Overall all definitely able to get a cardio workout but not much in strength training.
February 20, 2013
Rated 5.0 out of 5.0 by Sadie0325 Parking
Miami has limited space to provided parking, so I undertsand the fee for stay. I just think $26.00 for a two night stay is excessive.
February 19, 2013
Rated 5.0 out of 5.0 by s888 great staff, nice workout room
I heve been coming here for 28 years and it continues to impress. The staff has always been excellent and always takes care of platinum members.
The workout room is one of the best I have seen.
Great location and easy to get to.
February 18, 2013
Rated 5.0 out of 5.0 by BuddyJB Very comfy and welcoming
We stayed at this hotel for two nights, one week apart. The staff was exceptionally helpful and even upgraded us on our second night. The beds are extremely comfortable and the bedding is fresh and luxurious feeling. Good breakfast buffet as well as good bar on the main level. Concierge services were great and we used the free shuttle to and from the airport several times, just to get to the Miami public transportation.
February 12, 2013
Rated 5.0 out of 5.0 by hawkball2000 Excellent
The staff was more than helpful, very friendly and professional. I would absolutely stay at this property again. The room was clean and nicely kept.
February 11, 2013
Rated 4.0 out of 5.0 by ErikT Where else would you like to go?
It's not "just an airport hotel", neither the standard "conference center hotel". It has the positive elements of both. That makes it a pleasant hotel to stay, whether it is for a stop-over, for a few days exploring of Miami or a conference.
February 6, 2013
Rated 4.0 out of 5.0 by Len56 Stayed prior to a Cruise
Beautiful Hotel , Every one very helpful. Lovely room. Great dining area, Great breakfast Buffet. Comfortable bed. Everyone went out of their way to be helpful. I would stay here again. Took us to our port of call for our Cruise
Now the Cruise with Carnival, That was a mistake.
February 1, 2013
Rated 5.0 out of 5.0 by PPAP Great service
Everyone was extremely helpful with my situation. I had no luggage and I was given all the necessities I needed. That and the great room and airport shuttle were awesome.
January 30, 2013
Rated 4.0 out of 5.0 by MAWJR Great Room and excellent airport location
Great Room (request a 2nd floor pool area room for relaxation) and excellent airport location make the hotel a great value; was recognized as a Priority Club member but the overall atttude of staff was average at best particularly the shuttle drivers.
January 27, 2013
Rated 5.0 out of 5.0 by Preacher56 The Place to Stay!
I frequently visit Miami for business and 98 out of 100 times I would stay at this particular Crown Plaza. I also keep my business meetings as much as possible at this venue, which is conveniently located near the airport. The service is excellent and feel right at home. Most of the friendly staff know me by now, and that truly helps to make this venue the Place to Stay. My #1 choice in Miami.
January 24, 2013
Rated 5.0 out of 5.0 by Bryan58 Top Notch
My wife and I spent one night here before sailing on a cruise the next day. The room was clean and comfortable. The front desk staff was outstanding. They helped us with getting transportation to the port and directing us to south beach. We ate breakfast in the hotel restaurant and it was very good and reasonably priced.
January 21, 2013
Rated 5.0 out of 5.0 by Efleckel 1st Class Accommodations!
Very nice stay. The room was great in all respects. The noon checkout convenient especially for someone used to pacific time! A little bit of a surprise that they charge for parking. Doris at the front desk said she would help us check in early but unfortunately she completely forgot about us. However she did get us out of her hair by making an empty promise! I would come back in a minute the next time I am in Miami.
January 20, 2013
Rated 5.0 out of 5.0 by DocMajor Clean with friendly, helpful staff
We stayed here on both ends of a cruise. It was our first time to this hotel as we usually stay downtown when we visit Miami. The hotel was clean, newly remodeled, the breakfast was good, and the staff all around were friendly, polite, and helpful. The outdoor pool was good. The main negative is that there isn't very much to do in the immediate area, but there are shuttles to a couple malls and also a shuttle to the airport. Security on the property is very good with room keys needed to use the elevator. I would most definitely stay here again.
January 19, 2013
Rated 4.0 out of 5.0 by Gazzap50 Stop over
Overall, for a stop over hotel it was pretty good. Staff friendly and helpful. Only frustrating thing is the lack of a mini bar and room service stops dead on mid night.
January 15, 2013