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Rated 4.2 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by Great service As always Crowne Plaza lived up to its name. We just love staying here. Bed is very comfortable. Nice size rooms, very large flat screen TV. We will be back! August 10, 2013
Rated 4.0 out of 5.0 by Always a Good Night's Rest Crowne Plaza has been a favorite Miami Airport hotel for me for some time. It's convenient, clean, quiet and I am assured a good night's sleep. Bed is way comfy and the pillows are great! Like the renovations and stronger internet. Walking distance to a movie theater and alternative dining places when you just need to get out of the hotel. Staff is always friendly and efficient. Will be back again soon. August 6, 2013
Rated 2.0 out of 5.0 by Breakfast Breakfast that was served as a buffet was not good at all. Everything was cold and not very good. The part that made me even more upset was the fact that we had to pay over $15 per person to eat such a nasty meal. August 5, 2013
Rated 5.0 out of 5.0 by Clean, quiet and great service. I drove to Miami from N. Florida and was looking for a great night sleep. I never stayed at a Crown Plaza before so I wasn't expecting anything better than an average chain-type airport hotel. The parking costs $13 dollars per day, but since its Miami and the lot is secure it seemed like cheap insurance. The lobby was very clean and well appointed, a natural light garden was center of it, very zen. Check-in took about 2 or 3 minutes, my reservation was ready and handled by a very professional appearing young woman. In this hotel you need to use your room key to access the elevator, another security measure that made me feel good. Like I said before, "This IS Miami" and one can NEVER be too careful. The room was very clean, no stray hairs in the bathroom. The A/C was set at 68 degrees. The quality of the bedsheets was a notch above the usual fare and the room had a fresh, clean scent. I slept very well and was impressed with the quietness of the room and the comfort of the bed. Check-out took almost 30 seconds and I had the American Buffet breakfast at the lobby resaurant. Not too shabby, but very basic food. Hey, the coffee was good and that mattered the most. August 5, 2013
Rated 4.0 out of 5.0 by Very Close to Airport When left stranded by American Airlines, this hotel was RIGHT on our side. The staff was helpful and attentive. The rooms were clean and well organized. The shuttle comes and goes every 20 minutes! August 4, 2013
Rated 4.0 out of 5.0 by Very comfortable bed I stayed at the Crowne Plaza Hotel Miami Airport for two weeks and overall it was a pleasent stay. The food was good and the service was good!!!. August 1, 2013
Rated 4.0 out of 5.0 by My stay at the Crown Plaza I stayed here for an extended stay, 19 days. The room was spacious and clean. The staff was very kind and helpful. The bed was comfy! I felt very safe having to use my door key to get in and out of the parking lot as well as going up to my room in the elevator. I would stay here again! August 1, 2013
Rated 5.0 out of 5.0 by excellent service and very professional. very friendly, helpful and courteous, professional personnel. July 31, 2013
Rated 5.0 out of 5.0 by Relax with family near Miami Airport We have several stays at the Crowne Plaza MIA. The location next to the airport is great for relaxing after or before a long flight. The kids love the pool. I love the Office Center. We walked to the movie theater next door. The choice of restaurants next door and across the street are great. I recommend this for anyone with family and luggage, the shuttle is quick to the property and frequent to the airport. July 26, 2013
Rated 4.0 out of 5.0 by Quality property, very poor breakfast selection and quality. As a Platinum Priortiy member, which we were not welcomed or greeted as, was suprised this property was dated and believe being renovated. Rooms were clean, comfortable , overall service good. Disappointed with breakfast, service. At $16.00 buffet pricing actually very poor. I would not stay more than a few days due to location, unless airport was important. July 26, 2013
Rated 5.0 out of 5.0 by Front Desk Divet and Linda were so kind, helpful and pleasant. Thank you for your sweet and pleasant personalities and for being so easy to talk to. July 12, 2013
Rated 5.0 out of 5.0 by Great Stay,Friendly Staff We were greeted at the front desk and offered a bottle water since i am Priority member. Staff went above and beyond, facilities were clean! The bedroom was modern, beds really comfortable! Wish it would of been sunny to go to the pool but we got lots of rain! We spent one night before going on the cruise. The bar in the hotel is nice so is the bartender! Didn't try their food but looked good! The ride in the shuttle was fast, but it was really hot no AC (my only complaint) Overall a great experience/stay, definitely recommend the hotel!We took a taxi the next day to port which was around $24 July 8, 2013
Rated 5.0 out of 5.0 by Great experience We went to Miami for baby shopping from Colombia. We got great service from the staff. Excelent room service. July 6, 2013
Rated 5.0 out of 5.0 by Relaxing room. The hotel staff wre very helpful, even down to one of the bar staff lending me their i pad charger as my baggage had been lost. everyone was extremly helpful, July 4, 2013
Rated 4.0 out of 5.0 by nice comfortable place i enjoyed this hotel. The only negative, i requested an early check in and didnt get it. They did grant mea late check out. Beautiful clean updated hotel. The pool area was nice as well June 27, 2013
Rated 4.0 out of 5.0 by Comfortable hotel Arrived for one night to catch flight next day back to the UK. Overall the quality and price was very good. Food and service in the afternoon in the bar was excellent. The waiter was really attentive and friendly. Reception service on arrival was ok . Room was very clean and comfortable and quite spacious. June 18, 2013
Rated 5.0 out of 5.0 by very convenant very friendly front desk, and very rude bartender, don't know how he keeps his job, but found a very nice place around the corner for a drink, Catch of the day. June 14, 2013
Rated 5.0 out of 5.0 by Perfect for me! There was a twelve hours overnight conexion and I looked a hotel to get energized for my next flight. This hotel was what I expected and more! And the rate was reasonable. June 7, 2013
Rated 5.0 out of 5.0 by Comfortable bed and excellent location Comfortable bed and excellent location, personnel very friendly, shuttle very convenient and restaurants near by. June 6, 2013
Rated 1.0 out of 5.0 by Nightmare!!!! I recently stayed at at this property Upon arrival at the hotel, I was a room. The bathroom had hair on the floor. I immediately called the front desk. The gave me a different room, so we again had to lug all of our things up another floor. While going into the room, the suitcases (on wheels) slipped from my sons hand and smashed my toe, pulling the toenail on my big toe almost off. My toe was bleeding all over, the front desk brought me a band aid... We took the free shuttle to the mall. It took 55 minutes to get to the mall on the shuttle. I am a registered nurse and do not scare easily, however this driver scared the life out of me. He hit every curb when going around corners. He blasted the horn on the shuttle bus continuously. He swerved and switched lanes almost causing numerous accidents. Even though it is a free shuttle, I would NEVER take this shuttle EVER again. On Saturday night, June 1, 2013 I went to the front desk to request a wake up call at 6 AM, as our flight was 9 AM from the MIA airport. My son and I walked to a restaurant for dinner and took a cab back to the hotel. It was around 10 when we returned. We packed all of our things to get ready to depart in the morning. Our floor was so noisy, there were people slamming doors, talking in the hallway and there was no way we could even try to sleep. I finally called the front desk around 12:45, they supposedly sent “security” up to the floor. It did not stop the noise. I got absolutely NO SLEEP!!!!!!!! We got up even before the wake up call and a “bill” was slid under our door. I booked this room and paid for this hotel in March, and we used nothing in the hotel to be “charged”. When I talked to the front desk, they asked if I had a “receipt” as if I was lying....after everything that had already happened I was very angry. Especially after getting absolutely NO SLEEP!!!! I did have a copy of my booking receipt, and I showed her. She just tore up the sheet that showed the charges and did not correct the mistake. I should have been given a receipt showing a zero balance. There were no apologies, I was just told to “email the manager”. June 4, 2013
Rated 3.0 out of 5.0 by Overall Experience Nice Hotel. Poor Wireless signal at room. For a better wireless connection you need to pay an Extra fee. You need to Pay $15 parking fee for each day. June 1, 2013
Rated 5.0 out of 5.0 by NEW,NEW,NEW its a new hotel, totyally renewed Excellent, every thing is new and smells new, great room, great bathroom. Breakfast very good in a comfortable place. The staff is the best of the hotel, everyone of the girls at the front desk were divine, akways with a smile in their face, incredible. My wife and I loved our stay at the Crown. We will come back. Good price also. May 31, 2013
Rated 5.0 out of 5.0 by Simply perfect I travel quite extensively and stay in many hotels all over the country. I must tell you that this is the first time I've experienced a 100% perfect performance at any hotel anywhere. I had an opportunity to use most amenities and interact with staff in just about every department. Simply stated there is nothing wrong anywhere in the hotel. You people are amazing! May 29, 2013
Rated 3.0 out of 5.0 by Busy, Busy, Busy We stayed on a busy Saturday night. The hotel is a launching point for cruises and airline staff as it is right next to the airport. We were able to check in early to a great room with a super comfy bed. I never saw the front desk empty the entire time. If you have a question, you might as well call. The parking was extremely safe, there is an attendant there which seems like 24hrs. There;s a choice for platinum members, waive the parking or waive the cost of breakfast for 2. The sure bet is to go for the breakfast, but we went for the parking for we were leaving early in the am. The proximity to everything is great, we easily got to south beach and down to the keys easily. The pool area was lacking in size and no hot tub but it was clean and recently repainted. A good stay especially booking the bonus point package that was offered. Great value and a safe quiet hotel. May 25, 2013
Rated 5.0 out of 5.0 by Ambiance, decor, amenities were stellar, location excellent. I would not hesitate to be a guest at your property again and again. I left my favorite and elegant bathrobe in the room. You searched for it, found it and ups'd it to me. what service! My wake-up call and help at 4;15 a.m. to your shuttle was smooth as a kitty's ear. Thank you Crowne Plaza. Mrs. McK May 23, 2013
Rated 5.0 out of 5.0 by Great!!! One of the best hotels I've stayed. I will recommend to anyone staying in Miami. May 21, 2013
Rated 5.0 out of 5.0 by Beautiful Renovations and Excellent service The hotel has has a beautiful renovation throughout and the staff provided excellent service. I really enjoyed my stay. Very comfortable and relaxing. May 21, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great convience to airport We stayed there last year and returned again this year. The hotel is very close to the airport and the shuttles to and from are very dependable. The guys running the shuttles are very personable and professional. All the staff act like they are there to help you any way they can. And yes, the beds are as close to feeling at home as you get! Love the new upgrades that were made in the past year! Keep up the good work! May 20, 2013
Rated 3.0 out of 5.0 by Breakfast Buffet Needs to be Revised/Accomodations OK Breakfast buffet selection was good. Quality was poor. Eggs were industrial quality - what I would expect in a school lunchroom. Choice and variety of menu items needs a serious overhaul. Coffee is flat and tasteless. (Not everyone likes Cuban-style coffee). Menu is way overpriced at breakfast. Had such a poor impression of breakfast that I did not try lunch or dinner. By way of comparison - the Holiday Inn property at Highland Beach has a far superior restaurant - all three meals. Hotel accomodations and amenities were what I expected for a Crowne Plaza. First time as a Priority Club PLATINUM member I was not offered water in the room. I expect the INTERNET to be completely free of charge in a Crowne Plaza, Adding another tier of service is gouging the customer. Parking fees are exorbitant as well. May 18, 2013
Rated 4.0 out of 5.0 by Clean, safe and comfortable Pool area closed at 10PM and I would have liked it to be open 24 hours. Plumbing in the room leaves a lot to be desired. Having said that, the staff was fantastic, the hotel clean, the room cozy. I had a very pleasant stay and would recommend this hotel to everyone. May 15, 2013
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