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Rated 3.8 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by Clean room and friendly service This Crown Plaza is well situated near many restaurants within walking distance if you do not want Italian at Bucci's downstairs. Rooms are clean and comfortable and the front desk staff is friendly. July 20, 2014
Rated 5.0 out of 5.0 by Get Away this was a time for a short get away and the Crowne Plaza provided me with everything I needed. thank you July 17, 2014
Rated 4.0 out of 5.0 by Good Experience My children and I stayed at this hotel. My children loved the heated pool! The room was clean but a bit dusty. Overall it was pretty nice. July 13, 2014
Rated 5.0 out of 5.0 by Better Than Anticipated Called the 800 reservations desk and requested two rooms with an interior adjoining door, one room with a king bed and the second with two queens/doubles since three would be sharing the room. Rep couldn't guarantee those accommodations, but did book two rooms for us. At check-in, we specified our needs and were given rooms with the interior door but both had a king bed. A rollaway bed was provided for the room with the third person at no additional charge. We selected this hotel because the room charges were comparable to others in the area and provided "free" parking for up to two weeks and complimentary shuttle service to and from CLE 24/7. (There is an upcharge to the room for free parking, but it is nominal -- much less than that charged in the off-site airport parking lots.) We had dinner in the hotel restaurant and found the food and service to be *outstanding*! While we were very pleased with our visit to this point, the quality of the food will definitely bring us back should we again need to stay near the airport the night before an early flight the next day, July 11, 2014
Rated 4.0 out of 5.0 by Comfortable bed and staff was GREAT The Bed and Staff was excellant, I felt very secure at this hotel. Breakfast was quick. The room was very good July 10, 2014
Rated 4.0 out of 5.0 by Spacious room We're often stayed at this Crowne Plaza, and we've very much enjoyed it each time. We were specially pleased with the staff we encountered... Melanie and Gina on the front desk, Dakota from maintenance (he moved a refrigerator into our room for us), and Natalie in the restaurant. Our only unhappiness with the room was that we like to keep the fan on at night; the white noise from the fan helps us to sleep. The thermostat had positions for the fan to be on, but they didn't work; the fan only kicked on when the A/C had to kick on. We were a bit surprised that the restaurant didn't offer bacon for breakfast; they had ham and sausage, but we really do like bacon. July 9, 2014
Rated 4.0 out of 5.0 by Decent for the money The hotel and staff were decent. the rooms are a little dated... with obvious signs that repairs had been done. Half the lights in the pool area were out and hadn't been replaced in the 4 days we were there. Buffet breakfast was great. super friendly staff in the restaurant July 9, 2014
Rated 4.0 out of 5.0 by Great Service Even With Few Issues Check in process smooth and quick; staff was knowledgeable and extremely professional. Bath products were absolutely superior. Loved them! The rooms were very clean. The poolside areas to hang out were fantastic, and great for groups of people. A few things I wanted to point out - there was no coffee service with my coffee in the room (no cream/sugar). The pillows were awful. None of the 4 in my room were able to sleep for the two nights we stayed. They were just too high/lumpy. And there was green algae in the pool. Finally, we had a room with 4 people, but only were provided, both nights, towels/washrags for 3. We were given this hotel based on a soccer tournament we were in, and it was an excellent choice, really, for massive kids. The staff was patient and very good with everyone. July 2, 2014
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