Rated 4.4 out of 5 by 129
Rated 5.0 out of 5.0 by SunshineinIllinois Business Trip
Hotel was a pleasant surprise and I will return on my next trip.
August 20, 2014
Rated 5.0 out of 5.0 by Paco of Lyndhurst Helpful and Accommodating Staff
Having been suddenly left without a room at a neighboring hotel due to a plumbing problem, I needed to scramble to find a room in the area as we were getting up very early to participate in a charity 150 mile bike ride benefiting MS. I started calling area hotels and found that with a convention in town most were sold out until I got to the Brook Park Holiday Inn Express. I was greeted on the phone by a very warm and friendly lady who understood my situation and reserved one of the two rooms that they had left. There was a computer booking problem but she assured me that I have the room and she would call me back with the confirmation number asap.
The stay was great, the staff and accommodations were wonderful. The owner was a very pleasant young man who made sure my stay was outstanding! Thank you HIE Brook Park staff, you diverted a near disaster and thanks to a restful night we rode in the bike ride and raised over $5,000 to date for MS.
August 19, 2014
Rated 5.0 out of 5.0 by star18821 Great all around hotel.
Stayed for 2 nights during a business trip and it was a great hotel stay. The hotel staff was pleasant, kind, and courteous, the accommodation were about as good as it gets, and the breakfast was always well stocked and clean.
August 18, 2014
Rated 2.0 out of 5.0 by akaismom very run down hotel
not very happy with over all hotel. extremely dated and dirty bathroom had nasties all around. chose to not even bother with a shower before I left. HIE is always first choice on accomodations and very very disappointed. will not return to this particular one
August 16, 2014
Rated 5.0 out of 5.0 by Apisto1 Gem in the night
Excellant mattress and pillows, clean comfortable building. rooms well appointed and great breakfest.
Staff was able to make my reservation as I was driving 3 hours away. Great place to stay.
August 14, 2014
Rated 5.0 out of 5.0 Cleveland Airport - Brook Park
Staff were really polite, desk and shuttle driver.
the Suttle driver was A1 - he even got breakfast ready for us, ahead of the earlier than breakfast schedule.
Definitely will be back...hope that management can maintain the property quality standards, and keeps its staff rewarded too.
August 13, 2014
Rated 5.0 out of 5.0 by Gumper614 Wonderful staff, they make you feel good about being away from home.
Always nice to come back to Brookpark. The staff are so pleasant. The front desk goes over and beyond. The general manager is very personable. I really enjoy talking to him. The location is so perfect for me
August 10, 2014
Rated 4.0 out of 5.0 by maureenf14 Good room, great breakfast
Only complaint was the smell on the second floor. They said it had to do with all the rain. They did try to fix it and while it wasn't perfect, it was better.
August 9, 2014
Rated 4.0 out of 5.0 by Sports card widow Clean, fresh decor.Quality complimentary breakfast
Would stay in this hotel again only if it had a hot tub but that is just me wanting a hot tub everywhere I stay ! Everything else about this hotel was above average .
My husband was attending a Sports Card Convention at I-X Convention Center and complimentary shuttle to and from the I-X was a very nice perk :)
My autistic adult son thought the pancake machine at breakfast was coolest thing he has ever seen. He loves going down to breakfast by himself at the hotels we stay in that have a complimentary breakfast and he does quite well with that....but he came back up to our room after eating this time and was so excited about the" magic pancake machine." He said all he had to do was push the button and out came his fresh, hot pancakes. We checked it out when we went down for our breakfast ...and it was just that easy. Kudos Holiday Inn Express ...you made our son very happy. Actually all the complimentary breakfast food was great!
August 7, 2014
Rated 2.0 out of 5.0 by tom1201 Issues with the staff
This hotel has been refurbished and looks and feels wonderful. The only problem I had was with the front desk staff on arrival. I was not able to provide my license plate number and they refused to check me in. They insisted that I walk outside and get the number during a rain storm. They told me it was a city rule. I have never had this issue happen before. Does this hotel teach customer service. Not acceptable!
July 31, 2014
Rated 5.0 out of 5.0 by Kathy M 805 Excellent Guest Service and Clean Comfortable Beds, Pillows and Linens
I have stayed at the Ventura California property many many times and Loved their property so much, I decided to try your property while in the Cleveland area. I am very glad we stopped in and decided to stay. We will definitely stay at your hotel again!!
July 29, 2014
Rated 5.0 out of 5.0 by R. A. Holiday Inn Exp.
Great Hotel chain across the board. Taking on the competition and winning.
July 28, 2014
Rated 5.0 out of 5.0 by TopazAngel Always a good experience.
After a full day of driving and having fun in Cleveland, we always look forward to relaxing in comfort at the Holiday Inn Express--Airport in Brook Park. As former Brook Park residents, it really feels like coming home.
July 27, 2014
Rated 4.0 out of 5.0 by Momma JCS Convenient
Conveniently located near interstate, grocery store, etc.
July 24, 2014
Rated 5.0 out of 5.0 by temple8 Great room, excellent service
The room was very clean and we didn't expect the microwave and fridge. Bed was comfortable, staff was friendly and helpful.
July 23, 2014
Rated 4.0 out of 5.0 by Wtatum nice place
Easy access to the the highways, 1 restaurant across the street other than that you have to drive to eat. I will say "Raj" who worked the front desk was awesome...very friendly would ask everyday how our girls soccer teams were doing, always smiling and accomodating. No hot tub which the girls were hoping for but the pool was warm and clean. Beds were very comfortable, no problems sleeping. they did not clean our room because we left a stuffed animal on the bed and left a note that because we left personal items they would not cleam
July 23, 2014
Rated 5.0 out of 5.0 by mdennis1244 great service
Overall our visit to Brookpark was excellent. This location was one of the best we have stayed in so far. Our experience was unexpected due to the location of the hotel, but to our surprise the inside of the hotel is very modern and clean. We were greeted at check-in by very helpful and welcoming staff who were genuine in tending to any needs we may have had during our stay.
July 22, 2014
Rated 4.0 out of 5.0 by JJ5555 Good value for price
Good value for the price. Close to restaurants and staff is very friendly.
July 21, 2014
Rated 5.0 out of 5.0 by auntiebussie Best Holiday Inn Express Experience
Our stay was wonderful...welcoming lobby, great food, comfortable room. But the best feature about this place is the staff: they went out of their way to make our stay happy and comfortable. Thank you all!
July 21, 2014
Rated 5.0 out of 5.0 by taichi1 Pleasant staff and great breakfast
Staff members were professional and friendly during my stay. Breakfast was great and varied daily
July 18, 2014
Rated 5.0 out of 5.0 by Niagra Falls Vacation One Night Stay Prior to Flying Out of Cleveland
The hotel is relatively new and reflects this in its appearance and cleanliness. The staff was welcoming and helpful with local directions. For anyone visiting the South Cleveland area on business or simply needing a hotel near the airport for a next day flight out, this Holiday Inn Express is in a great location.
There is a new family dining restaurant next to the hotel. Although, the town of Berea is located one exit South off the freeway providing a variety of restaurants, shopping, and a movie theater.
Breakfast was ample with a nice selection of hot and cold items. The room was clean and comfortable. I would definitely consider staying at this location again if our travels find us in the Cleveland area again.
July 17, 2014
Rated 2.0 out of 5.0 by Stuck at CLE Good bed in a dingy hotel with ugly room lighting
The reservation was a little messed up and the staff fixed it. The beds and pillows were quite good. But those fluorescent lights in the rooms are positively nauseating. The door was scraped up. I guess a hotel with the hot and cold reversed in the shower just isn’t one that pays enough attention to detail.
July 16, 2014
Rated 4.0 out of 5.0 by G Bear clean room
The room was very nice and the people at the desk were very helpfull. The breakfast was very subpar and the lady working it was just not a nice or happy person.
July 16, 2014
Rated 5.0 out of 5.0 by Beensie1952 Excellent staff
was very pleased with this hotel, the staff, and the room.
July 11, 2014
Rated 5.0 out of 5.0 by Jerry 12 all was fine
good - I'm starting to get upset with this review. now I am upset I will soon quit
July 11, 2014
Rated 5.0 out of 5.0 by NJ bound Stayed 1 night
I had an early flight and this hotel offered "park and fly". Traveling alone i felt VERY comfortable and safe in this hotel. Staff was friendly (and motherly) and was nice surprise the lobby had available some rice and stew when i checked in. My room was facing the street and i did hear some motorcycles - in the morning when i mentioned to the staff they said they would happily put me on the parking lot side next time i stayed.
July 10, 2014
Rated 5.0 out of 5.0 by Dana n Robin Excellent Staff - Welcome Home feeling
From the time we entered till we left the following morning, the staff both desk, breakfast area and service people all made us feel like we were home. Could not ask for anything better at all. Many thanks to the personnel at the desk when we arrived for their great personailities.
July 9, 2014
Rated 4.0 out of 5.0 by Lynne66 Convient Location
The hotel was clean and comfortable and the staff was very friendly however the breakfast that was served was much to be desired. Lots of empty containers and not refilled. Even with more than a hour left for the breakfast time.
July 8, 2014
Rated 5.0 out of 5.0 by Beener Friendly staff and great service
Came in tired staff were very friendly, room was very clean and comfortable. Front desk staff called my room within 20 min of check in to ask if everything was acceptable. Bed was very comfortable and clean.
Breakfast had everything I needed, hostess greeted me each morning with a friendly smile.
front desk and housekeeping alike greeted me everyday and asked how I was. I would surely recommend this hotel as a 5 star hotel in my opinion.
July 6, 2014
Rated 2.0 out of 5.0 by Traveler for sports Manager not accommodating
We stayed the other night at this hotel, especially the night staff. They ordered pizza and offered cookies, and consistently asked if we needed anything. Breakfast could have been better, eggs not too good, food didn't seem fresh.
The manager was not friendly nor accommodating. We have always used our points at many hotels. This manager refused to accept our points for a room upgrade. He was very standoffish and not friendly at all. He didn't realize that without cash or a credit card points don't accumulate. Guests that use points or cash or credit card should all be treated the same. His staff is working hard to keep customers coming back. He certainly isn't. There are many other choices of hotels to stay near the airport, this one will not be our choice from now on.
July 4, 2014