Rated 3.9 out of 5 by 57
Rated 4.0 out of 5.0 by EvaX Remodeled and Improved!
I stayed in this property from nearly 2 years ago before the remodeling started. Since then, I've stayed several times while remodeling was in progress where the rooms had missing furniture but newly re-done, being the first person to sleep in the new room. Returning for the first time in 10+ months, my room pleasantly has pieces of furniture that I had not seen (hey, new chair, ottoman, and TV tray!!), the bar, and the restaurant are both updated. It was a pleasant surprise to see the transformation.
I'm a platinum member and I was given a free drink, breakfast, and bottle of water.
The pain that still hasn't changed - the van. When a hotel offers free rides from airport to the hotel, I simply expect better turnaround time than half an hour. I just landed; I want to get to the hotel. Half an hour is not the answer. It's the one thing that is still a thorn on my side. Yes, I took a taxi instead.
November 18, 2013
Rated 4.0 out of 5.0 by TomNE Comfortable and Convienient
I've been staying at Crown Plaza Silicon Valley for 15 years now. I'm comfortable with the hotel and appreciate some things being the same and knowing a few of the staff.
The recent renovation of the bar area is very nice.
I wish the internet service would not require me to re-login every day.
November 17, 2013
Rated 5.0 out of 5.0 by cdwilson Welcoming and accommodating
I stayed here for the week and had a pleasant stay for work. When my flight home was canceled, the front desk quickly booked me a last minute extension to my reservation. I've always been accommodated by this hotel by booking with them directly, even when the IHG concierge service for Platinum Elite members insisted that there was no availability. Staff at this location are great!
November 12, 2013