Rated 4.2 out of 5 by 135
Rated 3.0 out of 5.0 by Tazzy2222 Service
Front staff were not friendly. King rooms were very small. No refrigerators in rooms. Lots of partiers in hotel so sleeping was difficult. Staff at restaurant and bar were excellent. Price was too high with parking and taxes.
June 11, 2014
Rated 4.0 out of 5.0 by cornish hen Good location in downtown Minneapolis
When we arrived, we parked in the public ramp ($20 per 24 hour period) attached to the hotel. When we entered the lobby, our attention was immediately drawn to a dispute taking place between the manager and a disgruntled guest. The manager was extremely polite, but we wondered why this discussion was taking place in the lobby in front of the reception desk. We felt it should have been taken to an office or private area, as it did not make a good first impression at all.
Check in was quick and painless, and the desk staff were very friendly and helpful. They were happy to make suggestions for places to shop and eat.
Our room was somewhat small, slightly outdated, and had a strange layout, but it was very clean and comfortable. The beds were also very comfortable, but our sleep was interrupted often by sirens and a loud air conditioner that turned on and off repeatedly throughout the night.
Our room was very reasonably priced, and the location of the hotel was convenient for walking to the Nicollette Mall and numerous great restaurants.
Overall, we were pleased with our stay and we would return to this hotel on our next visit to Minneapolis.
June 11, 2014
Rated 5.0 out of 5.0 by MikeyE Work Trip
Nice hotel great downtown location!! Really classy hotel and location.
June 9, 2014
Rated 5.0 out of 5.0 by Java2004 Very convenient and comfortable
Stayed here for 3 consecutive weeks for business travel. Room was very comfortable - bed and pillows. Staff at front desk was helpful with many requests (early check-in, last minute extended stay).
Hotel is directly connected to the Skyway, making getting around in January weather very convenient.
Executive Lounge service was a nice feature.
June 9, 2014
Rated 5.0 out of 5.0 by harry14 Nice hotel
Good service and comfortable. Wish the check in was faster and my room was ready. Water was backing up in the bath.
June 9, 2014
Rated 5.0 out of 5.0 by Ann12RN Comfortable room and knowledgeable staff
The front desk staff were very friendly and helpful. Their knowledge of the area could have been a bit better; the skyway is not as easy as they make it out to be!
Room service food was very good, although very expensive. Individual jars of jam with the breakfast are very cool! I didn't eat in the restaurant because the hours weren't convenient, and they are not gluten-free or vegan friendly.
The room was very comfortable, especially the arm chair and ottoman--great for doing work in! Nice and roomy for two people. The shower curtain was stained and torn, and the toilet runs, but otherwise the bathroom was nice.
June 7, 2014
Rated 5.0 out of 5.0 by Miami305 Loved my stay
Given the other reviews of this property on here, I was concerned before initially taking the plunge on this property. So glad that I did. Let's summarize:
+ Well run Club Lounge. If you have access, it is a real boon in terms of being a nice refuge, which offers great breakfast and nice light snacks at dinner. Also, a mini fridge that is always stocked with waters, and sodas. Note that they do not open Sunday evening.
+ Pleasant staff.
+ Housekeeping made an effort to clean the room, and was very efficient.
+ Easy access to the SkyWay, as well as most downtown Minneapolis destinations.
+ Quiet. Which is in direct contrast to the other notes I have seen on here. I wonder if I was fortunate either to have quiet neighbors, or to have been in a quiet location.
- The 2-7 floors of the hotel are actually a parking lot and office building. Meaning the elevators are often shared during the work week, and there can be a bit of a delay. Never more than 2-3 minutes though.
I would be happy to return to this property again in the future. Not really sure why other folks have such a beef with this hotel.
June 6, 2014
Rated 4.0 out of 5.0 by Dr. Sleep Overall excellent experience and good value.
This is a very nice hotel and the value for the price is outstanding. It is conveniently located to many restaurants and the convention facility.
June 5, 2014
Rated 4.0 out of 5.0 by maloney56 nice hotel, convenient ocation
Easily located, near access to 94, and right downtown. Nice rooms. Very helpful and attentive front desk staff. Helpful, friendly bartenders - Jim and Bob, and a nice server, Gwen in the Krona Bar.
June 2, 2014
Rated 5.0 out of 5.0 by RickW55 Very helpful and courteous staff
My stay was most comfortable. The staff was pleasant and very helpful in getting directions to various locations I needed to go. The room was comfortable and quite clean. I would stay there again.
June 2, 2014
Rated 5.0 out of 5.0 by 58Laurie Comfortable and great service but!
Very comfortable and clean room! Great service except that just by completing this survey did I find out that I could've had free internet because of being a Rewards Member which I was not offered. That, coupled with a free breakfast would've made the experience perfect.
June 2, 2014
Rated 4.0 out of 5.0 by Roosterbb Nice location - comfortable room
After we finally found the lobby upon parking in the attached garage. The staff were very helpful and friendly, especially the staff member who literally had to lead us from parking area up and down stairs, escalators and elevators to get to the lobby. Valet parking would probably been easier.
Overall, enjoyed the stay in our clean and comfortable room.
June 1, 2014
Rated 5.0 out of 5.0 by Traveling Team Excellent bed and great location but no lobby to speak of.
I've stayed here a couple of times and it's a very nice hotel. However, the initial impression is underwhelming because of the claustrophobic and essentially non-existent lobby. The hotel makes up for it, though, with very comfortable, clean, and quiet rooms. The location is excellent but street parking during the week is not an option, so plan on using the garage.
May 31, 2014
Rated 5.0 out of 5.0 by WMC pastor Parking in Northstar garage
I paid $80 for parking for four nights (Mon - Thurs) at the garage at the Mpls Crowne Plaza. When I was exiting the garage the attendant asked if I had a parking pass. I was not offered a parking pass by the hotel staff - neither when I checked in nor as I was leaving. I even went back to the front desk on my way out because I had lost the parking ticket (which was not a problem with the attendant) and the front desk staff did not say specifically that there was a parking pass that would lower the cost of parking per day, or that it would be covered if I stayed at the Plaza. This was a high expense for a pastor!
May 28, 2014
Rated 4.0 out of 5.0 by Vold1 Very good staff
Stayed a few times and desk and bar staff great
Make you feel your wanted
May 25, 2014
Rated 3.0 out of 5.0 by Pegasus76 Business Trip
Excellent staff. The hotel was good. to bad you don't have a pool.
May 24, 2014
Rated 5.0 out of 5.0 by Donmacd Crown Plaza Downtown Minn.
THe hotel was clean and the room was very clean and roomy.
The staff was extreemly pleasant and courtious.
May 5, 2014
Rated 5.0 out of 5.0 by Mahonex Nice Stay, great location
Enjoyed a comfortable stay here while on business. The location is simply a few short blocks from sports venues, shopping and restaurants. Light rail, right from the airport, is again a couple of short blocks from the stop at Government Station to the Hotel's front door. For $1.75 each way, how can you miss?
The staff was very helpful and had a sense of humor. The rooms were nicely furnished, very clean, and comfortable. If you really don't want to leave the confines of the hotel, they have you covered as far as in hotel restaurant and bar. Happy Hour is nicely priced with locally developed beers and a good variety of light fare to eat.
I would have no problem staying here again. Great location.
April 23, 2014
Rated 5.0 out of 5.0 by CAB8 Great week-end
We felt pampered by the staff and comfort of our room.
We were able to utilize the club lounge and enjoyed it very much.
Thank you for making my week-end with my college girls such an awesome experience!
March 26, 2014
Rated 5.0 out of 5.0 by ronko6 Comfortable arrangements and great service
From the first step into your lobby we were greeted by a wonderful doorman. The service at the desk was wonderful, since they were over whelmed by guests at 3 PM. Great hotel rooms, and house maid were very gracious. Wonderful stay
March 26, 2014
Rated 5.0 out of 5.0 by Pootsie Clean, Comfy and Great Staff
The staff was superb, Johnny the doorman gave us an idea of a close and fun place for dinner. The check in was quick and easy, people were very busy, but extremely friendly. We even got a room upgrade. Great experience, I would go back!
March 20, 2014
Rated 5.0 out of 5.0 by Sammy77 Family Getaway
We booked to rooms at the hotel and upon arrival asked if there was a bigger room. Our youngest daughter decided to stay in our room also. Christine was king enough to upgrade us to a king suite. The room was great as were the amenities.
Room service provided an excellent meal when we ordered. Food was great.
March 19, 2014
Rated 5.0 out of 5.0 by Uncle Buck Great staff here
I had a great stay. The location allowed us to walk to Murrays for dinner and many local hot spots afterwards. We spent some time in the Executive lounge and the attached bar. The servers were awesome in dealing with my group of 10. A special thanks to our host in the Executive lounge for taking our picture and providing wonderful service.
March 12, 2014
Rated 5.0 out of 5.0 by Domr Front Desk Staff
Christine as the front desk is an exceptional staff person. She always greets me and my travel partners warmly and makes every check-in smooth and assuring. I have never had any major problems with this hotel. The staff are always very nice and friendly. Christine sticks out as exemplary and so does the Karona staff.
March 12, 2014
Rated 5.0 out of 5.0 by Boss man Friendly Staff as Always
We have stayed with you a number of evenings already. We like this loaction and the staff is always so very friendly and ready to go out of thier way to help us. The last stay was a late night check in and then late morning check out and it was wonderful. Very quite room and comfortable sleeping. We will make this location our home away from home.
March 10, 2014
Rated 4.0 out of 5.0 by Jomich Helpful staff, good location
The hotel is in a very good location, very easy to use the skyways from here which is a bonus in the winter.
The gym is also good with some dated machines but overall good in size and equipment.
The room was nice and roomy but to our surprise did not have a fridge. We did have a few issues with our keys and needed to get new ones multiple times during our stay.
The lady working in the Northstar Cafe (Java?) is simply awesome and really made our breakfast so much better than expected.
March 8, 2014
Rated 2.0 out of 5.0 by Bigr9266 VERY LOUD
The loudness in the hallway and even from the adjoining room was awful during our stay. We got very little sleep from people going up and down the hallway screaming obscenities.
March 3, 2014
Rated 5.0 out of 5.0 by Marlene99 Friendly, helpful staff and comfortable beds.
Although drinks at the bar are expensive, rooms are clean, quiet, spacious and very comfortable. Defenitely will stay again.
February 20, 2014
Rated 4.0 out of 5.0 by tmcq52 nice room,comfortable bed
stayed at crown plaza to attend lady antebellum concert.room was very nice and beds were very very comfortable.location to attend concert was great.all the people in Minneapolis were extremely friendly and helpfull.will definitely be staying at the crown again
February 12, 2014
Rated 5.0 out of 5.0 by Good Sister Beautiful and comfortable hotel
The check-in process was easy and the parking garage was convenient. We left our car in the parking garage and took a cab for our evening out. The hotel room was lovely and the view was wonderful. Our hotel package included breakfast with a choice of room service or eating at the restaurant. We chose the room service option and it was both delicious and relaxed. Thanks again to your friendly staff.
February 11, 2014