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Rated 4.2 out of 5 by 135 reviewers.
Rated 4.0 out of 5.0 by Excellent location and service We stayed two nights while in town for the Twins games. The location was excellent and made it easy to walk to Target Field or any restaurants near the field or around the Nicollet Mall area. It was also only one block away from a bicycle rental and so easy to ride down to the parks around the river. The staff was very friendly and helpful during check-in and even helped up save some money with parking. It was also very easy to leave our bags with the staff after we checked-out. It was a great and relaxing stay. June 21, 2013
Rated 3.0 out of 5.0 by Room. Light through windows interfered with sleep. Whether day or night light shown through wooden slats. Drapes were in fixed position, and no way to block light for better sleep. Also, housekeeping would not put iron and ironing board away. When asked, they said, "we don't touch personal things. " Both belong to the hotel, so this made no sense. Printer in Business Center had no ink. Tried several times to print airline ticket. However, the host was very accommodating and printed them for me. Disappointed no perks for being a priority Club member during this stay. June 14, 2013
Rated 4.0 out of 5.0 by Great Service Staff was very welcoming upon our arrival and when we had trouble with the parking garage they took care of immediately and went over and talked to the parking garage. May 24, 2013
Rated 4.0 out of 5.0 by Great Service and Location Staff was awesome. Location is perfect for getting around downtown. I was in Minneapolis for work, but found the location made it great to walk everywhere I wanted to go for leisure as well. May 21, 2013
Rated 2.0 out of 5.0 by Several issues need attention Only parking is in a public ramp. This is a safety issue if arriving later in the evening. Signage in the parking garage is not good so it is difficult to determine which elevator to use. Elevators to the guest rooms are shared wih the public parking - another safety issue, especially for women traveling alone. Restaurant for breakfast is small and service is completely inadequate - waited 45 minutes just to order. Rooms are recently renovated. Baths are small and have no counter. Only working outlet to charge cell phones and computer was in the bath - and with no counter, had to put my phone either in the sink or on the toilet - yuck! May 20, 2013
Rated 5.0 out of 5.0 by Great staff, pleasant renovated executive rooms, central location Corner Executive Club room on last floor is around 40sqm Seating area Comfortable bed Large dressing Small bathroom with fridge like light and tiny bathtub. TempleSpa amenities (I like them). 2 sinks (one in the bathroom, one next the closet, just before the bathroom). Panoramic view over the city Quite elegant renovated corporate design Very quiet Large flat television set with large cable channels selection (but no international channels). No iPhone dock (but mp3 alarm clock) No minibar (but softdrinks can be picked up at the Club lounge) Free wifi for Platinums The Club lounge is not big but pleasant Great staff Evening (basic) cold and warm food Continental breakfast Free softdrinks (alcohol at a charge) Good - Central location - Very friendly staff - Fast wifi - Pleasant roof terrace garden - Rent a bike station less than 5 minutes walk from the hotel (perfect for visiting the city). Bad - Nothing, except perhaps the restaurant which is quite good (but I had to wait more than 30 minutes to get the plat du jour) The Walker Art Center definitely worth a visit for excellent exhibits (and very pleasant restaurant). May 20, 2013
Rated 4.0 out of 5.0 by good facility but too expensive Positive: Clean, tastefully decorated, excellent location for my purposes, quite, good light blocking shades, front desk was helpful. Negative: Parking was a bit of a hassle and expensive even with discount, expensive internet connection. I expect those things to be included in the price when paying so much for a room. May 10, 2013
Rated 4.0 out of 5.0 by Great service and staff! I always enjoy staying at the Crowne Plaza Northstar when in Minneapolis. Anita at reception is always especially friendly and helpful and remembers me every time I come in - even when it has been months since my last stay. Due to my positive experiences at this location, I've begun staying at Crowne Plazas more often. May 8, 2013
Rated 4.0 out of 5.0 by Good location Our stay at the Crown Plaza was good. The beds were comfy and the room was clean. We didn't get our promised sleep program items and felt weird asking for them. Cruddy that you have to pay for parking and it was really hard to use the sky way system. We got lost two times. Better signage would def help, but that's not the CP's fault. We did end up taking a taxi back because it was so confusing. We did have to call for directions on getting to the hotel. We kept circling blocks around downtown and couldn't find it. The friendly desk people helped us out. If we go to another Target Center event, we'd probably stay there again. April 22, 2013
Rated 5.0 out of 5.0 by Great Hotel Propoerty in Downtown Minneapolis Very nice up to date clean Hotel property in downtown Minneapolis. Friendly staff that always treats me great as a Priority Club member with space available upgrades. Walking distance to all downtown theaters, restaurants, shopping, Target Center and the Twins baseball park. My 1st choice when visiting Mineeapolis. April 19, 2013
Rated 2.0 out of 5.0 by Expected more First, I would like to say that the staff at the Crowne were all very nice and helpful and made my stay there better than it would have been without them. I do not do a lot of traveling and did not know I needed to inquire about a fridge or internet ($25/day and $10/day) for my room. I was attending a nutritional workshop in the hotel and felt the accomodations I feel did not work well with our group and feel that we were a little mislead that they would. I felt one lady working the front desk was particularly aggressive and unresponsive to the concerns I was trying to verbalize to her. I would say if someone is looking to be in and out of Minneapolis in a night, stay here, I could see nothing wrong with that however, if you are looking for a comfortable stay that is accomodating to all clients' needs, find another place, probably not downtown. April 19, 2013
Rated 4.0 out of 5.0 by Great Hotel Iv'e stayed at most of the larger hotels in downtown minneapolis and this hotel has the complete package for guest. There maybe higher rated hotels but all have something lacking or an added expense. ( i.e discounted rate but 30 valet parking. no resturant/ lounge onsite, poor customer service, inconvient location# This hotel does not have valet but has an attached garage with elevator to your floor #11 dollars for every 24 hours), lounge in lobby, great customer service , comfortable room, updated t.v's and furniture. April 1, 2013
Rated 1.0 out of 5.0 by Escort Services at the Nortstar Downtown This place had super thin walls that allowed my family and I to hear EVERYTHING that was going on with the woman and her numerous partners next door to us. We called the front desk (as did several other guests) about the noises and loud music that were going on in this room, but their adventures never stopped. They should have been asked to leave the premises with what was going on in that room. We also had to use the stairwell as the elevators were so slow. We were so lucky to find several piles of human excrement and used toilet paper that didn't seem to be an impending need to fix at this hotel. We will NEVER stay here again! March 30, 2013
Rated 2.0 out of 5.0 by Comfortable Bed Sorry, but the food was awful. We had room service almost every day for the whole week and not one thing was decent. It was fast, I can say that, but the food was awful. My room mate ordered medium well hamburger and it came bloody, fries were always cold. pizza was terrible. no real variety. Every time we ordered there was something wrong...it was maddening. Also, I was on crutches and asked for a wheelchair, the lady at the desk said if she couldnt find one she would get us one from another hotel......I got a letter under the door saying I could rent one from one of the following places.....bummer. I couldnt go to the food court on crutches very well, so our eating choices were very slim. We also had a very hard time getting the cart up and down the curb in the parking ramp to bring in and out our luggage..No one helps and the curb was steep-we struggled. When we asked for help she said "the carts are in the lobby". We also found candy wrappers behind the bedside table in the room when we checked in, hair on the counter & in the tub, Dark black longer hair...we are both blondes with short hair. Beds and pillows were astounding...good comfort. Beds made very nicely and tight, clean. That was great. March 26, 2013
Rated 5.0 out of 5.0 by Our favorite hotel and staff. Everyone at this hotel are true professionals and really care about their guests! We had the best 20th Anniversary weekend in the Northstar Suite! Thank you so much Catherine at the front desk and everyone that had a part in our celebration! March 7, 2013
Rated 5.0 out of 5.0 by Great service The staff are very helpful. I have only stayed in downtown Mpls twice now so it is nice to get directions to my meetings and best way to get out of town during rush hour. March 6, 2013
Rated 5.0 out of 5.0 by AMAZING Thank you for working with me on the type of room for my stay at your hotel. The staff was amazing. Everyone from the front desk, to the staff who delivered the food to our room to the maintenance individual who let me in my room when I locked myself out. 5* hotel and would not hesitate to stay here again! February 8, 2013
Rated 3.0 out of 5.0 by Great Service Staff are very welcoming and accommodating. People who work in the Bar Down stairs and at the breakfast place are really nice and very welcoming. Food is awesome. I wish there is a shuttle to take/pickup guests to/from nearest malls. specially when it is really cold outside. Room Service is very impressive. Over all Service is really impressive. I will for sure stay at this place if i go back to MN. February 6, 2013
Rated 4.0 out of 5.0 by All staff was WONDERFUL! Very accomodating and pleasant. The room was clean, comfortable and safe. The only minor complaint would be the thin walls. I could hear my neighbor on the telephone at 12:30 am. February 6, 2013
Rated 5.0 out of 5.0 by Typical Great Stay This is my usual hotel when I am in Minneapolis for business and it consistently provides great comfort and service. February 3, 2013
Rated 5.0 out of 5.0 by Our favorite place to stay in the Cities The rooms are cold and no matter how high one turns the thermostat the room temp does not get above 70 degrees. This might be OK for younger people but as we age we need warmer rooms. We turned the thermostat to 80 (the highest the thermostat will go) and it was still cold in the room. January 15, 2013
Rated 5.0 out of 5.0 by New Years in the Twin Cities This hotel has a great location, I could find anything I wanted within walking distance. The bed was a little to firm for me, although the room was really nice. Well worth the stay for the memories that will last forever. January 7, 2013
Rated 5.0 out of 5.0 by Staff is friendly and helpful the staff members in the hotel and Krona Lounge are wonderful. Room/bed is comfortable. Northstar Cafe food was great, a bit pricey, but service was poor at best. December 27, 2012
Rated 5.0 out of 5.0 by Great Service and priorty club room was excellant. The hotel experience was great. The food was excellent and room was very comfortable. The priority club room was great and staff too! December 15, 2012
Rated 5.0 out of 5.0 by Great Hotel Location and affordability of the hotel was great. I had no problems with the room, and the hotel was clean from the lobby, to the halls, to the restaurant. The hotel bar had fantastic food, and great drinks. Our waitress the first night in the bar was not very friendly, and when we returned the next day, she asked us why we were back, and wasnt there another bar we could go to. However, the male bartender was very friendly and polite. Kadie at the check in desk was also extremely friendly and helpful, and went out of her way to help us when a snow storm stranded us there an extra night. I would definitely return to this hotel if I was ever back in Minneapolis. December 14, 2012
Rated 5.0 out of 5.0 by Excellent Customer Service The room was very comfortable and quite. The Staff was excellent from service in the cafe, the bar, to giving directions for things to do, sights to see; to the cleanliness of the common areas to my room. Would recommend. Close to everything you could possibly want to to do downtown. December 11, 2012
Rated 5.0 out of 5.0 by Exceptional service! Quality Priority Platinum perks! Hotel staff were wonderful and extremely accommodating. My room for the first night was not ideal, so I visited with front desk staff and they happily switched me to another room that met my needs wonderfully! The room was quiet and extremely relaxing. The restaurant's food was amazing, especially the Lobster Mac & Cheese! The location was perfect for me as I was participating in a 3 day training session just blocks away, easily accessible via sidewalk or skyway. November 16, 2012
Rated 3.0 out of 5.0 by Nice hotel, bad room We were staying at the hotel for a nearby family wedding. The hotel itself was very nice and affordable in comparison to surrounding hotels. Unfortunately, our room was right next to the elevator and you could hear the elevator everytime it went up and down. Other than the constant noise, the room was pretty nice. I would stay here again, but not near the elevator. November 16, 2012
Rated 5.0 out of 5.0 by awesome !!! great hotel, great location, cozy room, will be back for sure November 10, 2012
Rated 3.0 out of 5.0 by Noisy The hotel was very noisy and the hotel staff made little or no effort to contain it. I was up to 2am due to screaming and running in the hall. Three calls to the front desk resulted in no improvement. October 26, 2012
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