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Rated 3.5 out of 5 by 83 reviewers.
Rated 3.0 out of 5.0 by great for highway travellers. This hotel is great if you are just passing through. The location is in the middle of nowhere. There are no amenities close by, except for the bar July 23, 2014
Rated 3.0 out of 5.0 by The staff was very friendly and accommodating. The staff at the front desk was excellent although the wait times were very long to get service when there was a problem, they tried very hard. The furniture in the room had major chips and could be updated. The food was good at the hotel but at times, the service was poor. The pool needs a complete renovation, it was a dirty area, old furniture with dirty cushions, standing water everywhere. July 20, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Very clean and comfortable. Staff was good, very accommodating. July 17, 2014
Rated 2.0 out of 5.0 by Unacceptable customer service We didn't expect everything to be perfect, but every problem was met with an argument rather than a solution. Very simple requests such as the need for a cart, new towels, or bedding were met with a negative response. Our room keys never worked more than once and had to be reprogrammed four times. Each time we were told "but the computer says they work" instead of "We're sorry and will take care of that for you.". That was the attitude of the staff for everything. "But..." or just "No, sorry." In all my years of travel I've never received such poor customer service and this was in my home state. Embarrassing. July 16, 2014
Rated 3.0 out of 5.0 Kimble The hotel is dated and the exercise room is in dire need of an update, the elliptical machine does not work very well. The food and the staff are excellent. July 14, 2014
Rated 1.0 out of 5.0 by Forsgate and all other Brides Beware - Worst Hotel Ever!!! Nasty, nasty, nasty - the people at the front desk, the managers, everyone working there. No one knows what's going on. Here's a list of how my experience at Crowne Plaza Monroe went: - My guests called to book rooms, they were told I did not have a wedding block and no one would take their reservations -Guests credit cards were charged that should not have been -I was told they no longer had the bridal suite booked for my hotel -my wedding party (including mother of the bride and the best man) waited in line 40 minutes PER PERSON on my wedding day (talk about losing ALL of our time for pictures) -my hotel baskets were not given out to my guests. When I questioned why, the front desk told me I needed to put individual names on each basket for them to do it right -they spelled my last name wrong on all of the posted signs and then told me and my family that I spell it that way -I spent 2 hours on two separate days listening to the arrogant manager supposedly fix everything and set up my rooms the "correct way" only to have none of it correct when guests went to check in. -They have a bar that's open until 1:30am and shuttles were good. They did give some compensation (only after guests insisted on it) since they were so terrible (and they know it), but nothing was worth dealing with them. If you want to deal with months of hassle, then by all means books with this unorganized, poorly managed, poor excuse for a hotel. July 11, 2014
Rated 1.0 out of 5.0 by Worst Experience Ever!!!! This stay was part of a wedding party block. Rooms were not ready. Guests were treated poorly. Check in took 45-90 mins for each guest. Gift baskets supplied by bride were not distributed to guests. Bride's name was spelled incorrectly, causing guests to be told there was no such wedding booked at hotel when they were trying to reserve a room. This led to many problems including guests being charged wrong rates. Rude front desk staff July 9, 2014
Rated 4.0 out of 5.0 by Good Location & Friendly Staff We were in Monroe visiting family and the Crowne Plaza satisfied all our needs. Covenience, comfort, and friendly staff. The burgers in the Yogi Bar & Grill were delicious. We didn't have time to use the pool but it looked inviting. Next time. July 7, 2014
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