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Rated 3.4 out of 5 by 101 reviewers.
Rated 3.0 out of 5.0 by Needs updating Exercise room with rusting older equipment, pool tile was peeling, reused old queen bed frames for newer double box springs, so were about 4 inches too far out and managed to scratch ankles regularly. August 20, 2014
Rated 2.0 out of 5.0 by Very Dirty Room Not impressed at all. There were several broken fixtures in the room of which all were reported to front desk. Help seemed apathetic. Front desk also appeared to be grossly understaffed. I never did get a receipt (is that now common practice?) Next time I will find a cleaner and friendlier hotel. August 20, 2014
Rated 4.0 out of 5.0 by Excellent front desk staff The front desk staff were excellent, after a long drive we called and asked if it was possible to reserve a room one night earlier. The gentlemen at the front desk arranged that and made it so we could have the same room for our 4 night stay, thus avoiding a room change. The front desk staff also were very kind when they allowed another family member who had been traveling all night to make our Mom's funeral to check in early. The staff including the Manager Mike and a sweet girl at the desk named Lauren and also a gentlemen named Mike were amazing. August 14, 2014
Rated 5.0 out of 5.0 Awesome place This place is very good i always book my rooms at this property since its within minutes to Raceway Park August 13, 2014
Rated 4.0 out of 5.0 by Six Flags Trip Great hotel for location and what I paid for the room. August 13, 2014
Rated 4.0 out of 5.0 by Crowen Plaza Monroe The staff was very helpful, the room was very clean. The furniture could use some updating and was not very comfortable. There was an issue with the water one morning and I could not take a shower before going to work. However it was back on when I returned around 8 am. I have another trip planned for next week and will be staying at the Monroe location again for a week. I would recommend this hotel for future travels. August 12, 2014
Rated 2.0 out of 5.0 by Pluming very poor water preassure in bathroom. could hardly take a shower and flush towlet. Very poor. August 3, 2014
Rated 4.0 out of 5.0 by Conveniently Located THe Crowne Plaza Hotel in Monroe, South Brunswick is practically at the NJ Turnpike exit and convenient to surrounding highways/routes. Great value, clean accommodations and friendly staff! August 3, 2014
Rated 3.0 out of 5.0 by Comfortable Clean Rooms Could use an update. Would be nice to have a microwave and refrigerator in all rooms for the price. Not enough staff at front desk, or bar area. Slow check in and out. Have stayed here many times and this time was a big decline from a year ago. July 30, 2014
Rated 1.0 out of 5.0 by Frat House Style Living The place already borders on seedy as it needs a facelift all around. However, waking up to find the lobby trashed with beer bottles and a very unattentive staff just leaving it that way is way too much. If you're looking for a hotel that cares about your experience, this is not it. July 30, 2014
Rated 3.0 out of 5.0 by great for highway travellers. This hotel is great if you are just passing through. The location is in the middle of nowhere. There are no amenities close by, except for the bar July 23, 2014
Rated 3.0 out of 5.0 by The staff was very friendly and accommodating. The staff at the front desk was excellent although the wait times were very long to get service when there was a problem, they tried very hard. The furniture in the room had major chips and could be updated. The food was good at the hotel but at times, the service was poor. The pool needs a complete renovation, it was a dirty area, old furniture with dirty cushions, standing water everywhere. July 20, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Very clean and comfortable. Staff was good, very accommodating. July 17, 2014
Rated 2.0 out of 5.0 by Unacceptable customer service We didn't expect everything to be perfect, but every problem was met with an argument rather than a solution. Very simple requests such as the need for a cart, new towels, or bedding were met with a negative response. Our room keys never worked more than once and had to be reprogrammed four times. Each time we were told "but the computer says they work" instead of "We're sorry and will take care of that for you.". That was the attitude of the staff for everything. "But..." or just "No, sorry." In all my years of travel I've never received such poor customer service and this was in my home state. Embarrassing. July 16, 2014
Rated 3.0 out of 5.0 Kimble The hotel is dated and the exercise room is in dire need of an update, the elliptical machine does not work very well. The food and the staff are excellent. July 14, 2014
Rated 1.0 out of 5.0 by Forsgate and all other Brides Beware - Worst Hotel Ever!!! Nasty, nasty, nasty - the people at the front desk, the managers, everyone working there. No one knows what's going on. Here's a list of how my experience at Crowne Plaza Monroe went: - My guests called to book rooms, they were told I did not have a wedding block and no one would take their reservations -Guests credit cards were charged that should not have been -I was told they no longer had the bridal suite booked for my hotel -my wedding party (including mother of the bride and the best man) waited in line 40 minutes PER PERSON on my wedding day (talk about losing ALL of our time for pictures) -my hotel baskets were not given out to my guests. When I questioned why, the front desk told me I needed to put individual names on each basket for them to do it right -they spelled my last name wrong on all of the posted signs and then told me and my family that I spell it that way -I spent 2 hours on two separate days listening to the arrogant manager supposedly fix everything and set up my rooms the "correct way" only to have none of it correct when guests went to check in. -They have a bar that's open until 1:30am and shuttles were good. They did give some compensation (only after guests insisted on it) since they were so terrible (and they know it), but nothing was worth dealing with them. If you want to deal with months of hassle, then by all means books with this unorganized, poorly managed, poor excuse for a hotel. July 11, 2014
Rated 1.0 out of 5.0 by Worst Experience Ever!!!! This stay was part of a wedding party block. Rooms were not ready. Guests were treated poorly. Check in took 45-90 mins for each guest. Gift baskets supplied by bride were not distributed to guests. Bride's name was spelled incorrectly, causing guests to be told there was no such wedding booked at hotel when they were trying to reserve a room. This led to many problems including guests being charged wrong rates. Rude front desk staff July 9, 2014
Rated 4.0 out of 5.0 by Good Location & Friendly Staff We were in Monroe visiting family and the Crowne Plaza satisfied all our needs. Covenience, comfort, and friendly staff. The burgers in the Yogi Bar & Grill were delicious. We didn't have time to use the pool but it looked inviting. Next time. July 7, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed mattresses were board hard. had to create a pillow top mattress of my own with all the extra pillows. At least the pillows were comfortable. July 6, 2014
Rated 2.0 out of 5.0 by A place to sleep if you're car isn't available If wasn't for the insistance of my employer to stay here I NEVER wouldn't have! July 1, 2014
Rated 4.0 out of 5.0 by Not Bad After going through the parking lot and walking the sidewalks with weeds coming out, I was pleasantly surprised that the hotel was not as bad as I had originally thought. The place is clean and comfortable enough to visit again, but I would not hit up the navagation system when driving to find a Crown Plaza. I did get what I paid for, but nothing WOWed me. June 30, 2014
Rated 5.0 out of 5.0 by Great Customer Experience The entire staff truly shows they care about each customer. June 30, 2014
Rated 4.0 out of 5.0 Great bed and pillows The hotel is an older version. The staff is great and met all of our needs. June 25, 2014
Rated 5.0 out of 5.0 by Value Experience My wife and I had an excellent stay at the Crown Plaza Monroe. The staff was very friendly and helpful. The only negative was that there wasn't water in the fitness center -- not a big deal just went outside and got water from the fountain June 23, 2014
Rated 4.0 out of 5.0 by Excellent staff and comfortable rooms Being a frequent business traveler to the area, the staff continually recognizes me and treats me just like a family member. The hotel is located very near our offices which makes it very convenient; the rooms are clean and comfortable and noise levels very low which makes it easy to rest at night. Having a restaurant with quality food and varied selection is an added bonus since I often don't want to "go out" somewhere after a long day at work although the hotel is in a convenient location with other areas of interest within a short driving distance. June 17, 2014
Rated 2.0 out of 5.0 by Easy access to the Turnpike Do not recommend the noise levels in the hotel are not monitored by the evening staff. June 12, 2014
Rated 5.0 out of 5.0 by Very Pleasant Experience We stayed only one night to attend a funeral but from check in to check out we had very good service. Stephanie in Sales came up to us in the morning to ask about our stay and when we told her it was a funeral, she immediately made sure we had gotten the best rate and everything was to our satisfaction. That was greatly appreciated since it was a very emotional day for us. The room was very clean and the beds comfortable. The WiFi was a little spotty but all in all we were extremely satisfied. June 3, 2014
Rated 1.0 out of 5.0 by Uncomfortable bed, unsatisfactory service This hotel was chosen by my organization which booked a block of rooms. We had many problems with our participants booking their rooms, were told we could have only queen bedded rooms and some (myself) were given HANDICAP rooms which we did NOT request even though we booked well in advance. The insult of over $2.00 FOR A SINGLE CUP OF COFFEE, limited amenities (no luggage stand for suitcase, neither Microwave nor mini-fridge, no outlets for the iron (which did not work) and poor maid service pursuade me to suggest we find an alternate resource for our judges in future years.Further the only remedy offered by the polite desk employees was another free drink! While the employees I dealt with were very polite and apolegetic, the policies of management sidetracked their ability to offer any satisfactory remedies. May 29, 2014
Rated 1.0 out of 5.0 by Horrible This hotel is the worse hotel I have ever been to . Beds hard as rocks the blankets felt like towels and the sheets were like paper, customer service is a joke in this place I had to call 5 times to get extra shampoo and conditioner to my room took the 45 minutes . The hotel is hit as can be. The ac in the rooms barely work . The worse experience ever .!!!!!!!!!! May 21, 2014
Rated 3.0 out of 5.0 by Great Location Great location. Restaurant wasn't that good. Ants in our room. May 13, 2014
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