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Rated 3.6 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Wedding Party and Guest all had a great stay ! The rooms and service were perfect. The staff went out of their way for all our needs. The wedding party and all the guest were very happy with all the arrangements, from our rooms and suites to the private breakfast and the entertainment and setting in Yogi's bar. The shuttle service to and from the wedding ceremony, and all the planning that took place prior - all done by the hotel staff. Everything was fantastic. A wedding to remember thanks in part to our stay at Crowne Plaza Resorts Monroe. Thank You ! October 22, 2013
Rated 5.0 out of 5.0 by Front Desk Staff Due to a last minute business response in the Monroe, NJ area I found the Crowne Plaza right off the NJ turnpike exit. Special thanks to Tawfeq at the front desk for taking the time to get me and my team booked and checked in for a week. He was able to juggle the hotel's reservations to keep us in the same rooms for a week. I also appreciate that whenever I came in or left the hotel lobby, he would address me by name. It is sometimes these little touches that make a business trip and the stay at a hotel be more pleasant. Tawfeq also was very helpful when we needed directions and information for the local area. I appreciate the help and effort of your entire front desk staff in addressing the needs of my team for our entire stay at your hotel. They did a standup job !!! Made my first stay at your hotel a great and relaxing experience. I will definitely stay at the Crowne Plaza in Monroe, NJ if our team is ever in this area again !!! October 18, 2013
Rated 4.0 out of 5.0 by Staff were great in a difficult situation We arrived after a 3 1/2 hour drive for a friend's wedding that was being held down the road. We arrived about an hour before check in time. Our room was not ready, and we didn't expect that it would be, however, the front desk found a room for us to use temporarily just to change and freshen up. We were in an extreme hurry due to traffic, but they made it happen. We had a very easy check in later in the evening when we returned from the wedding. The bed was comfortable and the room was very clean. October 17, 2013
Rated 5.0 out of 5.0 by Front Desk Staff Business brought me back to the Monroe, NJ area ... for my 4th visit. Not even a question ... Crowne Plaza was my only choice !!! This last minute business call lasted a week this time ... the Front desk staff once again rose to the challenge and went the extra mile to get me a hotel room for a week. Which was Not a easy task ... they had multiple events with weddings & other functions. The staff went out of their way to make my stay .... stress free !!! Special thanks to the front desk staff members - Tawfeq, Mike, Terry and Jessica. They were truly the best ... Professional and most of all ... friendly !!! I truly appreciate a well trained staff and they never stop asking if they could make my stay at your hotel ... even better . Thank you Crowne Plaza !!! I will be back again... without a doubt !!! October 16, 2013
Rated 4.0 out of 5.0 by Comfortable bed and clean room Overall good experience. We checked in at 4:45 and they had a hard time finding a clean room. That was the only problem we encountered. Otherwise a pleasant experience and a convenient location off the turnpike. October 9, 2013
Rated 2.0 out of 5.0 by Reservations We had a block of rooms set for a wedding. Everyone that called got a different story(, we have one left, we have plenty in your block, better hurry we are running low). I had five rooms in my name under my credit card, I assigned 3 to specfic people. I was told on Thrusday that I had two rooms left under my name. So I gave one to another person in our group the room,That left me one , for myself, When I went to check in on Friday they said I didn't have a room , because they just gave my room to my son, who happens to be the III and I'm jr. He made his own reservation , but no one knows where it went . The room they gave him was under my address and credit card. He has a different address and credit card. And since they were sold out I was up the creek. If it wasn't for the girls in the group that said they would double up, I would have been without a room. My niece flew in from California ,she had reserved a room for Wedhesday, Thrusday, Friday, & Saturday. when they checked in they were told they only had a reservation for the first 3 days and not Saturday. They stayed at my house , on Saturday, what if they couldn't have stayed at my house. Their return flight was Sunday. Other people in the group had similar problems. You need to get your people talking to each other. First my daughter was told that if we had more than 20 rooms in the block booked, she would get the Bridle suite comp-ed. then it moved to 25 booked. We had 27 booked. On Thrusday I checked at the front desk about the comp-ed bridle suite, was told no problem, it's comp-ed. Get there Friday night and was told it's not comp-ed. After a few excited words the night manager came out and checked and said that it was comp-ed. Do you get an idea of what was going on. I also had a post wedding breakfast set up for Saturday, for 75 people, turned out to be 91, but that was fine I paid for the extras, That we agreed apon when we booked the breakfast. That went smooth. as was promised. And the food was very good.. One of the people in my block neded an extra pillow for a child, they charged them $10.00 for the pillow. So as you can see I spent a little money in your hotel. We shouldn't have had the problems that I had. October 8, 2013
Rated 4.0 out of 5.0 by Beautiful room stayed overnight due to attending a wedding in the area. Nice room, clean, great service October 3, 2013
Rated 5.0 out of 5.0 by Fantastic The hotel and staff were great. I brought in 23 other people who also found the place perfect for our needs from a great breakfast to dinner and the bar. Some even took advantage of the pool. Love this place and will be back soon. September 30, 2013
Rated 4.0 out of 5.0 by A good stay I can't be strict, because it was my first experience in states. Clean rooms, excellent "front desk" service and generally a good stay. Comparing to European hotels, in Europe u can find better hotels in this price, but as i said that was my first stay in states. The only negative part was the restaurant or "sport bar". Breakfast wasn t as rich as in Europe, and the service not the best... sometimes they gave me wrong plate(pasta was a problem there), or sometimes u find NOBODY there cause they re ALL in the kitchen and u have to wait about 5 minutes and etc...i never found out how the "happy hour" works, and the common problem for europeans, the tips....i went to some other restaurants and the food was cheaper and the service better....ok, i stop complaining now, all the rest was very good, but please guys, improve almost everything in the restaurant and then u ll deserve 5 stars... September 30, 2013
Rated 1.0 out of 5.0 by Very old Had no functioning toilet. Had no functioning cable Food was horrible breakfast. Place was not up to the Crown Plaza brand I'm used Too. September 29, 2013
Rated 3.0 out of 5.0 by Front Desk Jessica We checked in early on Thursday where Jessica was very sweet and helpful in getting us our room early. She can really multi-task, while checking in the phone was ringing regularly, she answered every call efficiently and never let me feel unattended. She's a keeper. Overall the hotel is just ok for a 3.5 star property. September 29, 2013
Rated 5.0 out of 5.0 by Service was Good from Start to Finish We were at the hotel to attend a wedding taking place there. From our arrival until our departure, I can't say enough about the way we were treated and accomodated throughout our time at the hotel. The food we had was delicious while there. Our thanks to everyone on the staff that made this the special stay it was. September 26, 2013
Rated 3.0 out of 5.0 by Average hotel experience The staff was very polite and helpful. The room was fairly comfortable. Noticed a few spots that were overlooked while cleaning. Something in the room caused me to sneeze often. I had to turn off the A/C unit to keep the air from circulating. The Cable/Satellite TV was having technical difficulties the entire 4 days I was there. The restaurant at the hotel was decent. Service was excellent. Most of the food on the menu was good, stay away from the "bar" food/appetizers. Breakfast was better quality than the last time I stayed here. I would stay here again, mostly because I'm a creature of habit . I'm glad I received a discounted corporate rate because I'd be upset if I had to pay the full price for this room. September 23, 2013
Rated 3.0 out of 5.0 by Odor in room 312 We were in NJ for a family member's funeral. When we entered room 312 there was a very strong odor. Not sure what it was. The only way we could eliminate the odor was to keep the AC turned up so the room was cold but the odor was not noticeable. We did not complain because the hotel was full and we were only in the room for a short period of time. We were told that there would be coffee in the lobby in the morning but there was not and my husband had to go into the restaurant and pay almost $6.00 for 2 cups of coffee. September 22, 2013
Rated 4.0 out of 5.0 by Pleasant stay Very nice stay. Coffee filter not in the room so had to go out for coffee in the morning (restaurant does not open until 7am) but besides that everything went very well. Great price with AAA membership. September 12, 2013
Rated 1.0 out of 5.0 by Never again My air conditioner didnt work the hallways were way to hot my toilet ran all nighty room smelled like sewer. There we fights in the hotel That required the one security officer and even house keeping! Breakfast was horrible I would Never stay again !!! September 11, 2013
Rated 4.0 out of 5.0 by Clean rooms and Friendly Staff Was there for an out of town wedding...Clean rooms and friendly Staff.....the only thing my husband DID NOT LIKE was that they didn't have FREE Coffee to guest in morning. September 7, 2013
Rated 2.0 out of 5.0 by Sanitation Problem not fixed for two weeks The entire floor had this bad sanitation order. We were told that it was a sewage problem by the security. We went back to the front desk and complained about the strong smell and we were told that the smell was from the room across, which had a toilet flushing problem. He further mentioned that the problem had been in existence for two weeks. We were moved to another room on a different floor. We were not happy. If you know about this problem, why do you put customers in that room? They gave us free breakfast pass, but that could not make up for the first impression we got. If you know about a problem for two weeks – fix it or do not put customers in a stinking room. September 4, 2013
Rated 5.0 out of 5.0 by Verry good,will be back. our stay was very good. The rooms were clean & comfortable. The staff was friendly & polite. The food was also good. We have stayed there before with no problems & will be back again. September 2, 2013
Rated 2.0 out of 5.0 by Not the best This was a very challenging stay. The first room I checked in to, the air conditioner control on the wall didn't work (totally blank). The young lady at the desk was very nice and moved me to another room and the air worked fine in that room. We slept well. But, when I got up to shower, it took a good 4 minutes for the water to warm up, then, not a drop came out of the shower head. I tried moving the control every which way and still nothing. My niece was able to get a little to come out but no where near enough to actually shower. I notified the front desk upon my departure and she was very apologetic. She did mention something about a free night stay but she never asked me for anything so I'm not sure if that will happen. I was in somewhat of hurry as I had a class to teach so I don't know if I left to quickly or what. The reason I don't recommend this property is mainly because of the lack of a business center. The computers were moved across from the check in desk and you have to pay to use them and print anything. I am a Platnium member and I don't feel I should have to pay, I don't with any of the other hotel chains I use. August 26, 2013
Rated 3.0 out of 5.0 by Great service but so-so on everything else The customer service was my highlite at the hotel. But the room is small, the A/C unit is old, and the shower is basic. I was expecting a little more for the price I paid. The location was great but I would rather have stayed at another hotel to get a better room for probably a cheaper price. August 20, 2013
Rated 3.0 out of 5.0 by Average Our stay was decent. The beds were not that comfortable. Our neighbors were very loud at night. After speaking to the staff they had our room moved the next morning. Overall it was an average stay but don't believe we will be returning there. August 13, 2013
Rated 4.0 out of 5.0 by Nice Hotel This hotel has plenty of space, the employees at the front desk are friendly and very helpful. Clean and good size rooms, bathrooms are nice as well. If im down this way again ill be sure to stay here again! August 2, 2013
Rated 4.0 out of 5.0 by Nice rooms but old, worn-out property Seems like it should have been a regular Holiday Inn, rather than a Crowne Plaza. Rooms were nice enough and recently updated but halls and elevators had no A/C, lobby looked worn-out. Staff was professional but really did nothing beyond the basics, would have been great for another brand, but I expected more from a Crowne, unfortunately. July 26, 2013
Rated 4.0 out of 5.0 by Mini Weekend trip For our purpose the hotel suited our goals. It was indeed clean, however some area's needed updates and it was very noisy on our saturday night stay due to multiple wedding's. Overall, I would recommend this hotel. July 7, 2013
Rated 2.0 out of 5.0 by Disappointing Amenities I recently stayed at this hotel and paid over $120 per night. That did not include any breakfast (continental or otherwise), which was definitely disappointing. They do have a restaurant attached to the hotel, but they had microwave food available for a mere $12 a person (more than any real buffet charges!). I tried to use the gym, but was disappointed to find that the only lifting machine they had was broken. I also got in the pool and swam for a bit... until I looked around the edges and realized it was disgustingly filthy. People had actually written things in the grime on the walls of the pool. I got out of the pool and found that there were no towels left. On the day of our checkout, we were woken up three times by maids knocking on our door that morning - even though checkout was at 11 AM, they were knocking at 8, 830, and 9 am to see if they could clean the room early. Overall, I would say the hotel is fair, but was priced way out of that league! July 3, 2013
Rated 5.0 out of 5.0 by Extended Stay for Business I was part of a team staying at the Monroe Crowne Plaza for an extended stay. The entire staff was very helpful and friendly (this includes the hotel and restaurant staff). The location is very convenient to the NJ Turnpike. Stefanie, in Corp Sales, took care of our every need, and this began long before we ever stepped foot in the hotel. Having a restaurant on-site was wonderful after a long day of working. They made recommendations for food and drink which were always very good. I would definitely stay here again! June 27, 2013
Rated 2.0 out of 5.0 by Room smelled musty Upon arrival at I was placed in a room that had not been cleaned and then was placed in another room and the room smelled musty. I was so tired from my travels I put up with the smell. I stay in Holiday Inn properties all over the Northeast and this has to be the worse Crowne Plaza I have encountered. June 24, 2013
Rated 4.0 out of 5.0 by under staffed we stayed one night to attend a wedding ,6/1 Saturday..Check in was at 3 pm and our room was not ready until 5 pm. .Although the girl at the front desk tried her best to keep us happy by giving us free drink passes(which was very much appreciated) the fact remains that we had 30 minutes to get ready for a wedding so we could catch the shuttle and try not to be late.. They also gave us a later check out time which was very thoughtful but the manager should have made sure that they had enough people working that weekend if you have 3 different wedding parties attending your hotel.. The room was very nice once we were able to get it. June 11, 2013
Rated 2.0 out of 5.0 by poor housekeeping We stayed for 2 nights, June 1 and 2, in room 518. When we checked in we found cigarette ashes on the bathroom floor and smears on the mirrored closet doors. To top it off, our room was never made up on Sunday. We came back to our room that evening to find it exactly how we left it earlier in the day. June 8, 2013
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