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Rated 3.5 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by great for highway travellers. This hotel is great if you are just passing through. The location is in the middle of nowhere. There are no amenities close by, except for the bar July 23, 2014
Rated 3.0 out of 5.0 by The staff was very friendly and accommodating. The staff at the front desk was excellent although the wait times were very long to get service when there was a problem, they tried very hard. The furniture in the room had major chips and could be updated. The food was good at the hotel but at times, the service was poor. The pool needs a complete renovation, it was a dirty area, old furniture with dirty cushions, standing water everywhere. July 20, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Very clean and comfortable. Staff was good, very accommodating. July 17, 2014
Rated 2.0 out of 5.0 by Unacceptable customer service We didn't expect everything to be perfect, but every problem was met with an argument rather than a solution. Very simple requests such as the need for a cart, new towels, or bedding were met with a negative response. Our room keys never worked more than once and had to be reprogrammed four times. Each time we were told "but the computer says they work" instead of "We're sorry and will take care of that for you.". That was the attitude of the staff for everything. "But..." or just "No, sorry." In all my years of travel I've never received such poor customer service and this was in my home state. Embarrassing. July 16, 2014
Rated 3.0 out of 5.0 Kimble The hotel is dated and the exercise room is in dire need of an update, the elliptical machine does not work very well. The food and the staff are excellent. July 14, 2014
Rated 1.0 out of 5.0 by Forsgate and all other Brides Beware - Worst Hotel Ever!!! Nasty, nasty, nasty - the people at the front desk, the managers, everyone working there. No one knows what's going on. Here's a list of how my experience at Crowne Plaza Monroe went: - My guests called to book rooms, they were told I did not have a wedding block and no one would take their reservations -Guests credit cards were charged that should not have been -I was told they no longer had the bridal suite booked for my hotel -my wedding party (including mother of the bride and the best man) waited in line 40 minutes PER PERSON on my wedding day (talk about losing ALL of our time for pictures) -my hotel baskets were not given out to my guests. When I questioned why, the front desk told me I needed to put individual names on each basket for them to do it right -they spelled my last name wrong on all of the posted signs and then told me and my family that I spell it that way -I spent 2 hours on two separate days listening to the arrogant manager supposedly fix everything and set up my rooms the "correct way" only to have none of it correct when guests went to check in. -They have a bar that's open until 1:30am and shuttles were good. They did give some compensation (only after guests insisted on it) since they were so terrible (and they know it), but nothing was worth dealing with them. If you want to deal with months of hassle, then by all means books with this unorganized, poorly managed, poor excuse for a hotel. July 11, 2014
Rated 1.0 out of 5.0 by Worst Experience Ever!!!! This stay was part of a wedding party block. Rooms were not ready. Guests were treated poorly. Check in took 45-90 mins for each guest. Gift baskets supplied by bride were not distributed to guests. Bride's name was spelled incorrectly, causing guests to be told there was no such wedding booked at hotel when they were trying to reserve a room. This led to many problems including guests being charged wrong rates. Rude front desk staff July 9, 2014
Rated 4.0 out of 5.0 by Good Location & Friendly Staff We were in Monroe visiting family and the Crowne Plaza satisfied all our needs. Covenience, comfort, and friendly staff. The burgers in the Yogi Bar & Grill were delicious. We didn't have time to use the pool but it looked inviting. Next time. July 7, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed mattresses were board hard. had to create a pillow top mattress of my own with all the extra pillows. At least the pillows were comfortable. July 6, 2014
Rated 2.0 out of 5.0 by A place to sleep if you're car isn't available If wasn't for the insistance of my employer to stay here I NEVER wouldn't have! July 1, 2014
Rated 4.0 out of 5.0 by Not Bad After going through the parking lot and walking the sidewalks with weeds coming out, I was pleasantly surprised that the hotel was not as bad as I had originally thought. The place is clean and comfortable enough to visit again, but I would not hit up the navagation system when driving to find a Crown Plaza. I did get what I paid for, but nothing WOWed me. June 30, 2014
Rated 5.0 out of 5.0 by Great Customer Experience The entire staff truly shows they care about each customer. June 30, 2014
Rated 4.0 out of 5.0 Great bed and pillows The hotel is an older version. The staff is great and met all of our needs. June 25, 2014
Rated 5.0 out of 5.0 by Value Experience My wife and I had an excellent stay at the Crown Plaza Monroe. The staff was very friendly and helpful. The only negative was that there wasn't water in the fitness center -- not a big deal just went outside and got water from the fountain June 23, 2014
Rated 4.0 out of 5.0 by Excellent staff and comfortable rooms Being a frequent business traveler to the area, the staff continually recognizes me and treats me just like a family member. The hotel is located very near our offices which makes it very convenient; the rooms are clean and comfortable and noise levels very low which makes it easy to rest at night. Having a restaurant with quality food and varied selection is an added bonus since I often don't want to "go out" somewhere after a long day at work although the hotel is in a convenient location with other areas of interest within a short driving distance. June 17, 2014
Rated 2.0 out of 5.0 by Easy access to the Turnpike Do not recommend the noise levels in the hotel are not monitored by the evening staff. June 12, 2014
Rated 5.0 out of 5.0 by Very Pleasant Experience We stayed only one night to attend a funeral but from check in to check out we had very good service. Stephanie in Sales came up to us in the morning to ask about our stay and when we told her it was a funeral, she immediately made sure we had gotten the best rate and everything was to our satisfaction. That was greatly appreciated since it was a very emotional day for us. The room was very clean and the beds comfortable. The WiFi was a little spotty but all in all we were extremely satisfied. June 3, 2014
Rated 1.0 out of 5.0 by Uncomfortable bed, unsatisfactory service This hotel was chosen by my organization which booked a block of rooms. We had many problems with our participants booking their rooms, were told we could have only queen bedded rooms and some (myself) were given HANDICAP rooms which we did NOT request even though we booked well in advance. The insult of over $2.00 FOR A SINGLE CUP OF COFFEE, limited amenities (no luggage stand for suitcase, neither Microwave nor mini-fridge, no outlets for the iron (which did not work) and poor maid service pursuade me to suggest we find an alternate resource for our judges in future years.Further the only remedy offered by the polite desk employees was another free drink! While the employees I dealt with were very polite and apolegetic, the policies of management sidetracked their ability to offer any satisfactory remedies. May 29, 2014
Rated 1.0 out of 5.0 by Horrible This hotel is the worse hotel I have ever been to . Beds hard as rocks the blankets felt like towels and the sheets were like paper, customer service is a joke in this place I had to call 5 times to get extra shampoo and conditioner to my room took the 45 minutes . The hotel is hit as can be. The ac in the rooms barely work . The worse experience ever .!!!!!!!!!! May 21, 2014
Rated 3.0 out of 5.0 by Great Location Great location. Restaurant wasn't that good. Ants in our room. May 13, 2014
Rated 5.0 out of 5.0 by The Suites is amazing We enjoyed our stay in the Suite. Everything was perfect and the staff was extremely helpful. Thanks Mike & Perry!!! March 20, 2014
Rated 4.0 out of 5.0 by Very good value hotel but not good service at their diner Everything is good. I stayed there many nights during my project for the past couple months. They have better breakfast than their competitor next door the Courtyard. Yogi's Wednesday Prime Rib and BBQ Rib are the best around the area. However, their server at Yogi's is slow. We have to wait for our ordered drink for like 10 to 15 mins sometime. Last week we even have to waited about 40 mins for the servers to figure out our check. Beside that, overall is good experience to stay at the Crown. March 4, 2014
Rated 5.0 out of 5.0 by Wonderful Experience! I took my daughter and a couple of her friends for a birthday overnight. It was wonderful! We had a King Suite which had a queen size pull out in the living area. It was perfect. The staff was very pleasant and helpful to anything we needed. The pool was warm and open until 11 pm which worked well for us. I would definitely recommend this hotel for business or pleasure. February 12, 2014
Rated 5.0 out of 5.0 by Treatment like gold ... I mean platinum Welcoming was nice , I was offered coupons , drinks and snack , for which I didn't ask for or accept . How nice of them to offer . We are at the restaurant and although not gourmet it certainly was above average , fresh and the waitress met all my nits and picks . I am a life long chef and restaurant owner , so I can be difficult when not properly taken care of . However they were on the their game and I was very happy .This is my third visit in two weeks , with many hotels in the area only but this was and is my first pick for the area . February 8, 2014
Rated 2.0 out of 5.0 by still waitng for points gifted at sign in hand written receipt presented to me upon registration states points were to be awarded on I/25. The regular points for the stay have been deposited to the account. the bonus points are not. if you are going to have a registration bonus for members then follow through. this to me clearly shows inattention to detail. I await your reply. January 31, 2014
Rated 1.0 out of 5.0 by Non-smoking room smelled of smoke` We stayed two nights. The first night was fine, but we had different neighbors the second night. We had a room with a door that connected to the adjacent room. The people next door were clearly smoking cigarettes and spraying air freshener to try to cover the smell. The smoke smell was so strong that it appeared as if the smoke was in our room. When we called the front desk, they said that they could not approach the guest unless we saw them in the hall smoking or something. The person would not even come to check out the situation. Instead, they wanted us to pack up and move to another room. December 30, 2013
Rated 5.0 out of 5.0 by Comfrotable and well appointed rooms with great service Had an opportunity to stay at this hotel while visiting my parents nearby. Staff were friendly and knowledgeable. The fitness center and pool were well maintained and easy to access. The room was well appointed, clean and nicely furnished. The hotel Director of Sales, was particularly helpful. I would highly recommend this hotel when visiting in the area. December 17, 2013
Rated 5.0 out of 5.0 by Nice Hotel Stayed 8 years ago and the great service had not changed. November 17, 2013
Rated 3.0 out of 5.0 by Nice restaurant Comfy pillows Great pool Horrible scratchy sheets Unfriendly arrogant man at front desk November 14, 2013
Rated 4.0 out of 5.0 by Clean room - comfortable bed Good service, comf. Bed and a clean rm. Staff was courteous and helpful. November 3, 2013
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