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Rated 3.7 out of 5 by 49 reviewers.
Rated 4.0 out of 5.0 by Great Rooms and great stay except internet Need to do major changes to internet... Doesn't help business travelers like me to work at hotel at all. This is my second review and it's no different Thant first. Kumar February 28, 2014
Rated 5.0 out of 5.0 by Great location and service I chose this hotel because of it's location (close to the airport) since I had an early flight on Wednesday, The staff was great and catered to all me needs. The food and service at the bar was great. February 22, 2014
Rated 4.0 out of 5.0 by Great customer service The staff is friendly and willing to help every need. The manager in charge of shuttle service and his staff is very accommidating and friendly. The bar staff and resturaunt staff are very friendly and quick to serve. The only thing I would recommend for little improvement is room service, many times they have forgotten to leave a wash cloth after cleaning the room. Other than that, everything is great. Thank you and keep up the good service. February 11, 2014
Rated 5.0 out of 5.0 by Excelente Hotel para negocios Mi hotel para negocios en Monterrey desde su apertura. Pero tambien desde su apertura: TIENEN EL MISMO MENU!!! ya es tiempo de cambiarlo, renovarlo, agregarle platillos, hacer algun convenio con los restaurantes de la zona... no se... algo. Excelente atencion del personal, excelente ubicacion, excelentes servicios y de nuevo excelente atencion del personal. February 1, 2014
Rated 2.0 out of 5.0 Priority Club / IHG is coming down in quality Unfortunally, I feel PC is comming down since June 2013, at this time most of the hotels, specially the Crowne plaza is not recognition for IHG rewards as previous... I will try more others Hotels as Marriots and Hilton. I hope PC / IHG comes better in the futire time and then I will back to stay on the IHG hotels... on the mean time I win't recommended this hotel. January 8, 2014
Rated 2.0 out of 5.0 by Needs a little maintenance My room had a broken tv that took 3 calls to get fixed. No coffee maker the first night. The hole where my fridge should have been made for a great place to store my suitcase. Bed was comfortable and the AC worked well. Room service was below average selection, average quality, and took about 40 minutes to get. Workout equipment is just cardio and is in need of many repairs or replacement. Like many places in Mexico, this hotel is run with the squeaky wheel method. Nothing gets done with forethought or prevention in mind. They just manage what's in front of them at that moment. November 24, 2013
Rated 3.0 out of 5.0 by fitness center this is the only crown plaza that I have stayed at globally that does not have fitness equipment in the fitness center. you need to invest in universal and free weights as not everyone runs or walks on a tread mill. when I travel I need a hotel that has an equipped fitness center with more than just tread mills. November 20, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Accomodations I would recommend the Crown to anyone who wants a great atmosphere with excellent Staff November 18, 2013
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