Rated 3.7 out of 5 by 44
Rated 2.0 out of 5.0 by Ken22 Needs a little maintenance
My room had a broken tv that took 3 calls to get fixed. No coffee maker the first night. The hole where my fridge should have been made for a great place to store my suitcase.
Bed was comfortable and the AC worked well. Room service was below average selection, average quality, and took about 40 minutes to get.
Workout equipment is just cardio and is in need of many repairs or replacement.
Like many places in Mexico, this hotel is run with the squeaky wheel method. Nothing gets done with forethought or prevention in mind. They just manage what's in front of them at that moment.
November 24, 2013
Rated 3.0 out of 5.0 by muzzi fitness center
this is the only crown plaza that I have stayed at globally that does not have fitness equipment in the fitness center. you need to invest in universal and free weights as not everyone runs or walks on a tread mill. when I travel I need a hotel that has an equipped fitness center with more than just tread mills.
November 20, 2013
Rated 5.0 out of 5.0 by Dan50 Excellent Hotel Accomodations
I would recommend the Crown to anyone who wants a great atmosphere with excellent Staff
November 18, 2013
Rated 2.0 out of 5.0 by BugsBunny OK hotel but...
Hotel is quite OK. Few comments though and things to improve:
1/ when I arrived in my room, no water to flush toilet. Had to call maintenance to fix it
2/ They are doing some noisy works in the building. Starting at 7.20am. A bit early to me. Called the front desk to complain (I speak spanish). Useless. Same things occured the day after and after. Then I left the hotel.
3/ Nightstand clock still showing summertime by mid-november...
4/ Internet is free but very slow. Almost useless.
5/ In-room food service: promised the club sandwich within 20 minutes. Delivered after 40 minutes AFAIR. OK lesson learned = better go out for dinner - will be quicker.
etc. etc Small things but they add up.
November 18, 2013
Rated 5.0 out of 5.0 by Gaviota Excelent location
Excelent location , service, clean and the personal very helpful
November 11, 2013
Rated 4.0 out of 5.0 by Nyati Good but sort of showing its age
Staff is great but carpets are stained general condition slipping
Although I stay here frequently and am a platinum member I was
Not greeted as such and was not upgraded
October 6, 2013
Rated 4.0 out of 5.0 by Helper52 Trip from 23 Sept. thru 26 Sept. 2013
The stay at this hotel was good. The only issue was I thought when I made my reservation I would be upgraded to the Executive Floor. This was my fault as when I chose the reservation I did not choose the correct rate / included amenities. The staff at check-in explained this to me very clearly.
September 30, 2013
Rated 1.0 out of 5.0 by cb1646 Not recommended
Internet connection is terrible. Shower was freezing cold.
Shower door rattled loudly.
September 24, 2013