Rated 3.6 out of 5 by 68
Rated 5.0 out of 5.0 Great hotel with Staff to match!
I have stayed at this property many times. If there is one thing I can say it is consistency. They offer top level service and do little things to put a smile on a road warriors face. Like, finding a cupcake in the room decorated as a soccer ball during a previous stay.
Should you encounter an occasional "bump in the road" they will make it right.
Great job Crowne Plaza Monterrey Aeropuerto!
July 8, 2014
Rated 2.0 out of 5.0 by glom Fair Crown Plaza Hotel
Room, the restaurant and bar staff were great,
The rest were not!
Staff don't recognize platinum members even that i mentioned at reservation and also I present my ihg card. Guest room amenities should be maintained well that they are in working condition. Gym isn't a real gym they only have two treadmills and one wasn't working, also they have some stationary bikes, no weight or other training equipment to be fit. Check-in staff should be better trained to understand what Platinum members are and why we have reached that level.
July 1, 2014
Rated 5.0 out of 5.0 by Al.L. Monterrey 2014-06-09
Excellent stay experience, would recommend............................................
June 25, 2014
Rated 3.0 out of 5.0 by Tigre's in 2014 Great Staff and Service, Property Needs Some Work
After 6 or 7 visits to the area I switched to the Crowne Plaza for this stay even though I'm platinum with another hotel group. Specifically I was looking for better internet service and an improved fitness center during my stay. The staff, food service, room cleanliness, were all exemplary but unfortunately the internet was less than adequate (even though I spent the extra few dollars for the enhanced service# and the fitness center was nowhere near as nice as the website pictures suggested. I spent four different blocks of time on the phone with the internet tech support trying to fix issues while the fitness center only has a few basic treadmills and elliptical machines that are probably 15 - 20 years old and in need of replacement. There is no equipment available for any type of resistance training #weights, universal machine, etc.), no mats or balls for stretching and floor exercise, and no moist towlettes to wipe the machines before or after use.
June 23, 2014
Rated 1.0 out of 5.0 by alcano27 House keeping
personal belongings were stolen from my room during my trip. i stayed in room 409... reported the incident to the front desk during check out... nothing was done.... thanks... to bad i am forced to stay in this hotel during my business trips.
June 19, 2014
Rated 3.0 out of 5.0 by 2Buicks Crowne Plaza Monterrey could be better
The restaurant and bar staff were great.
The rest were not!
Guest room amenities should be maintained well that they are in working condition!. Half of the time I stay in this hotel --- something is wrong. It could be the shower heads, missing or not working hairdryer, not working iron, etc.
Check-in staff should be better trained to understand what Platinum members are entitled to and not rely what their system say or does not say.
June 17, 2014
Rated 5.0 out of 5.0 by squalo007 Retroalimentacion de alojamiento
En terminos generales tienen buen servicio
Area de oportunidad:
1. canales de peliculas
June 9, 2014
Rated 5.0 out of 5.0 by mjan8 Comfortable and spacious room
Plenty of room. Spacious and comfortable work area. Able to adjust room temperature to suit personal comfort level.
June 9, 2014