Rated 2.0 out of 5.0 Poor service attitude
Takes too much time to get a service from the reception and room service. Not just one, but a few times.
Not impressed. I will not choose nor recommend this particular hotel.
May 10, 2013
Rated 3.0 out of 5.0 by Alex13 Good hotel
Good hotel. Consider if you will stay during weekend, they have live music at the lobby, if you are a person that need silence to sleep, you will need to wait until party at lobby is over.
May 10, 2013
Rated 5.0 out of 5.0 by Mossimo The Best option in Monterrey...
This is my bet option in Monterrrey... excellent HOtel ,excellent service...
April 20, 2013
Rated 3.0 out of 5.0 by ivanovych loud noise and grease?
The live music in the atrium was so loud it was difficult to speak with the staff at reception. The acoustics in the atrium are not suitable for loud music concerts; too much echo. The music went on until midnight. Thankfully there is an inner door in the hotel room that when shut, cut out most of the noise.
There seems to be no place for guests to securely store their bicycles. I twice shared the elevator with cyclists who brought their bikes up to their room. Some guests were wearing very clean formal clothes and did not appreciate the greasy bike chains and dirty bicycle tires in close proximity.
Breakfast was excellent. The room was comfortable. But my enduring memory is "loud noise and grease".
April 19, 2013
Rated 3.0 out of 5.0 by Connie83 Internet and Cable TV not satisfactory
Frequently I have to travel to Monterrey, and I choose the Crowne Plaza as it is one of the hotels approved by my company, and I am a Platinum Member, although I not always receive from the hotel staff the recognition, service and amenities for this status. Since my first stay, the poor wireless internet connection caused me to spend up to two hours of extra time, per day, dedicated to review my mail and download files. Even one of the managers came to confirm that the problem was not with my lap top, but related to the hotel hardware. Several months later the problem is still present, and I have heard other customers complaining about the same problem. The call center shows interest to help, but they are aware of their limitations.
TV options are also very poor in options, so you´d better go to the gym or the swimming pool which is very nice, but very hot, as there is no air conditioning in this area.
The breakfast buffet is very good in quality and quantity, but sometimes you need to be patient, as the waitress do not show to your table frequently.
Check out could take 5-20 minutes, so take your precautions.
April 10, 2013
Rated 1.0 out of 5.0 by mave estancia desagradable
desde mi llegada fue una experiencia desagradable, no habia nadie para recibirnos, la actitud de los recepcionistas pésima, en una habitacion no habia toallas y la otra las camas y el baño sucio, tardaron cerca de 40 minutos en llevar las toallas y de mala actitud tal pareciera que mi nivel platinum es simplemente un adorno en estatus de priority club, ni por enterados se dieron de eso
March 22, 2013
Rated 4.0 out of 5.0 by Dm2p Confortable for business meetings
For business porpuses meet my requirements. The internet service colud be better.
March 18, 2013
Rated 2.0 out of 5.0 by okar Loud music almost always.
Staff is kind, food is excellent and rooms quite comfortable, yet everything is ruined by the never ending "party" downstairs.
Any weekday, early or late, the music and noise is too high, primarily because of the live music at the lobby's restaurant. Rooms have double doors, but not magic doors. They seem to have the effect of the staff believing they can host constant music and noise without us guests hearing it. They are so wrong.
While on the restaurant, if you are lucky enough, you will dine with a nice piano and great food. If you are not (which seems to be most of the time) you will be unable to chat or enjoy anything due to the unnecessarily loud music.
If you do like loud music and party, you will still not appreciate the bands I've had heard, nor the very poor sound quality.
I'll be back to Monterrey, but not here. Can't believe it's a Crowne Plaza.
March 16, 2013