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Rated 3.1 out of 5 by 49 reviewers.
Rated 2.0 out of 5.0 by Muy caro para lo que ofrece Problemas con el mecanismo con la tarjeta llave y el elevador. En la habitación no funciona de forma adecuada la calefacción. El internet nunca funciono. La srita de la limpieza accedió a la habitación sin tocar previamente, la alberca se encontró en reparación la mayor parte de mi estancia. En general el personal es muy amable y el hoteles muy limpio,pero la tarifa es muy cara para una hotel que presume de cierto prestigio y calidad February 12, 2014
Rated 4.0 out of 5.0 by Comfortable It's a great service and great facilities but as long as you get a higher floor, the poor level of wifi. February 6, 2014
Rated 1.0 out of 5.0 by no respetaron la reservación para habitación discapacitado me dan la habitación y resulta que haya alguien dentro y no me dejan pasar obviamente regresó a la recepción y no pueden encontrar otra habitación para discapacitados finalmente me dieron una normal lejos del elevador nadie me ayudó a cargar mi maleta tengo un brazo inutilizado si después de una hora me mandaron un plato de carnes y quesos como disculpa pero eso no justifica que no respeten a las personas nunca más me hospedare con ustedes representó a promecoy haré que nadie de la empresa vuelva con ustedes February 2, 2014
Rated 4.0 out of 5.0 by Great Home Away From Home My first visit to Monterrey and feel fortunate I choose this Hotel. Everyone was very friendly, courteous, and knowledgeable. They made feel safe and at home. Many thanks to everyone that helped me and spoke with me. December 27, 2013
Rated 4.0 out of 5.0 by Comfortable bed It's a nice place to stay, the problem for me is that the rooms are kind of dirty, we use to be in socks, but the carpet is very dirty, at the end the white socks were brown! The service is good and the people is kind. The food is tasty and good (little expensive). December 26, 2013
Rated 4.0 out of 5.0 by Great Service Great staff and good overall experience. Their restaurant well served all day and night. The staff responds quickly if you need anything. Well located. December 16, 2013
Rated 3.0 out of 5.0 by Comfortable bed, noisy stay This hotel is noisy given its configuration. Its well located and its kind of expensive considering its features. It does not have many vegan/vegetarian meal options. Room service was fast and costumer oriented. December 10, 2013
Rated 4.0 out of 5.0 by Nice stay Big and crowded (with a lot of handball teams) but still comfortable. Fantastic view and good equipped. Nice pool, small but sufficient for our girl. Breakfast excellent. Friendly personal. Loud due to the open courtyard and the music, but we had a double door, so no problem with it. December 5, 2013
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