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Rated 3.8 out of 5 by 158 reviewers.
Rated 4.0 out of 5.0 by Comfortable stay except for noise We had a comfortable stay at your hotel, with the exception of Saturday night, we got very little sleep due to loud yelling and screaming outside the hotel at around 2 a.m. and also in the rooms close to ours there was loud shouting and loud music from around 4 a.m. until 6 a.m. Otherwise, our stay was pleasant. We would have to reconsider staying at your hotel again due to the noise and disturbance. Thank you. September 5, 2014
Rated 3.0 out of 5.0 by Perfume Room My husband(who has allergies) found that the room had a strong sweet smell that bothered him. Also the bathtub was quite slippy. However the beds were very comfortable with nice soft sheets. The hotel was older but well maintained and the food at the wedding reception was very good. September 4, 2014
Rated 5.0 out of 5.0 by Confortable and great service The people at Crowne were kind and we had no problems at all. The waterpark a plus. September 2, 2014
Rated 4.0 out of 5.0 by good price, staff super accomodating and friendly The staff here is really great, they try to help you whenever possible and are always friendly, I would return just for the great service. But the rooms really need some renovating, the bathroom in my room was terrible, the paint in the tub was pealing, chipped tiles, and the shower head wasn't very good, no counter space either for toiletries , so that would be my only negative. the bed was very comfortable. the room was very clean. September 1, 2014
Rated 5.0 out of 5.0 by very comfortable bed and great maid service. Only problem was the property located away from stores/restaurants...not easily accessible. August 28, 2014
Rated 2.0 out of 5.0 by Hotel Sowing Its Age During my recent stay at this property, I was disappointed to see wallpaper peeling, the doors needing severe pairing due to all of the scuffs and marks on them, etc. I also complained twice on two separate days to the front desk that the air conditioning didn't seemed to be working (I could not get the temperature any lower than 23 degrees Celsius) without any resolution. My advice is that if you stay at this property, then stay out of room 330. Note: I would have gladly posted pictures of the general run down look of room 330 but this website would not let me load any pictures before timing out. August 26, 2014
Rated 1.0 out of 5.0 by Overnight cleaning by hotel staff. The facilities were excellent at the Crowne Plaza Montreal Airport. We decided to stay at the location mainly for the pool and water slide for our 3 year old and 6 month year old children. We were happy with the room and enjoyed the hotel. What has prevented me from giving a high rating of 9-10 was the noise level from the hotel staff. Upon arrival I had asked if the hotel was busy and it was indicated that the hotel is less than half full which I thought would be great. Overnight beginning around 11 pm there was cleaning going on which consisted of vacuuming, moving furniture and banging. Having a 6 month year old and 3 year old in the room, it caused a disturbance that kept my children up much of the night along with myself and my wife to attend to the awake children. In the morning I had asked the front desk what was going on and if it was normal for cleaning to occur overnight by the hotel staff? Shockingly, the front desk employee indicated that yes, this is a normal occurrence because they have a lot of airline staff staying at the hotel and they check out during different hours in the day. I had expressed my disappointment and had indicated that the overnight cleaning had ruined our family nights sleep. A hotels main purpose is for sleep. This is something that the hotel failed upon in allowing hotel guests to have a quiet environment which is expected overnight for sleep. I was offered 1 breakfast which did not seem appropriate since I was a family of 4. I also had my brother and his son staying in a second room on the same floor. When I said no thank you to the 1 breakfast, I was offered, 1000 hotel points. I had asks what the 1000 points amounted to and whether it was more than $5.00. I was then offered a second voucher for another $1000 points which I respectfully declined. At this point I would have expected to speak with a manger or be compensated a horrible nights stay that could have been prevented by hotel management and cleaning staff. Our families have always enjoyed staying at Crowne Plaza and other larger hotel chains. When booking our next trip this week and in the future, the Crowne Plaza will likely not be our number one option. It is really unfortunate that something that could have been avoided ruined an otherwise great hotel experience. Regards, August 26, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay The place is wonderful and close to all amenities. Staff are great and helpful August 22, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service A very pleasant stay, the staff at the hotel are its biggest asset, very warm and welcoming. August 19, 2014
Rated 2.0 out of 5.0 by Not a good experience On our stay, the hotel has 3 weeding at the same time... The pool was close. They send us to the next door hotel for the pool, and close too. Weeding make a lot of noise and we can't sleep. Bar closed (because of weeding#, restaurant closed #because of weeding). I tell the front desk many time but no change. August 18, 2014
Rated 4.0 out of 5.0 by Tired hotel The hotel is very "tired" and could benefit from a facelift. August 16, 2014
Rated 3.0 out of 5.0 by Good service We were very disappointed that the pool and water slide were not open for our use on the two times we stayed at the hotel,as we were traveling with our 8 year old grand daughter. August 14, 2014
Rated 5.0 out of 5.0 by Excellent Staff Extremely helpful all around and very pleasant. I've stayed here before and have always had great service. August 12, 2014
Rated 3.0 out of 5.0 by Ok airport hotel The kids loved the fantastic indoor pool with water slide, but this hotel isn't particularly memorable. It's close to the airport but I would recommend staying in the city, especially as dining options in the area are limited and the hotel breakfast was poor. August 11, 2014
Rated 5.0 out of 5.0 by Good Hotel This is an excellent Crowne Plaza. It meets the standards I have come to expect in a Crowne Plaza. The staff is very friendly and helpful. August 8, 2014
Rated 5.0 out of 5.0 by Best customer service at the front desk Staff at the reception namely Cynthia and Jaswinder did an excellent job and made our stay very combatable. Best customer service. August 8, 2014
Rated 4.0 out of 5.0 by Stay as a Ambassador Platinum The only I was disappointed is we arrived around 2 am and we were hungry. ùThe only available food was from a a distribution machine ( junk food). Also it would have been nice to have a beer to relax ..nothing. The mini bar fridge was empty . The hotel told me the they stopped this service. The bath room was not clean. The toilet bowl was like some one used it and did not flush properly. The was drops of WHAT ??? on the floor near the toilet. Some towels and stains on them. For the rest in was ok. August 4, 2014
Rated 5.0 out of 5.0 by Great Experience Very friendly front desk Staff. Hotel General Manager was in the lobby to welcome everyone who came out of the shuttle bus. Hotel had a cocktail to welcome us. I will be back next week upon my return from the business trip. August 3, 2014
Rated 2.0 out of 5.0 by Horrible Dirty, dated hotel and staff seem depressed to be here as well. Definitely does not live up to quality expected of a Crowne Plaza! Even the Crowne Plaza in Hamilton, ON is better than this location! July 25, 2014
Rated 4.0 out of 5.0 by stay with 2 kids It was alright but without the pool and waterslide, I would have been happier staying at the holiday inn with a pool, splash pad, and where the kids eat free July 24, 2014
Rated 5.0 out of 5.0 by Great Stay Hotel and Staff was great made my visit to Montreal excellent! July 24, 2014
Rated 1.0 out of 5.0 by Very Bad Hotel Never ever stay. Not clean. Appliance don't work. Staircase Stinks. Bad customer service. July 23, 2014
Rated 4.0 out of 5.0 by Very pleasant, responsive and attentive staff all around. Very satisfied with the stay. The staff were very pleasant, responsive and attentive at all times, including resolving a problem outside their control. The room was very clean and well kept. July 23, 2014
Rated 4.0 out of 5.0 by Comfortable furniture and good service. Jacuzzi was disfunctional, but was still charged the full rate! July 20, 2014
Rated 4.0 out of 5.0 by Average Breakfast not included. no microwave in room. Expected more value for the price. July 19, 2014
Rated 5.0 out of 5.0 by Awesome staff Great staff and nice hotel; hotel gets busy during holidays but staff is equipped and tranined to handle guests with empathy and consideration. Trusted IHG brand of service July 18, 2014
Rated 5.0 out of 5.0 by Excellent Staff the staff was abolutly wonderful during my stay, they made feel like i was coming home and not to a cold impersonal hotel. i totally recommend this hotel for anyone traveling to or through Montreal July 16, 2014
Rated 5.0 out of 5.0 by Friendly staff We were visiting Montreal to be with Family , our stay was unfortunately short as we really enjoyed our stay and wished we could stay longer and enjoy the Hotel Facilities. This was not our first visit to the Crowne Plaza, and I am sure not the last visit, we like to be well received and be in a nice and comfortable room with clean atmosphere and that's what you get when you stay at the Crowne Plaza Montreal Airport. July 11, 2014
Rated 5.0 out of 5.0 by Recommended Great stay, will be back! Everything was ready for us, great service, very clean, indoor pool with water slide, good food, plenty of secured parking, rooms very clean modern and newly renovated, very comfortable beds. thank you. July 10, 2014
Rated 5.0 out of 5.0 by Great experience Overall good experience staying at crownplaza in Montreal. Will definately stay at this hotel again. July 9, 2014
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