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Rated 3.8 out of 5 by 127 reviewers.
Rated 2.0 out of 5.0 by Too many problems - good front desk staff though I have stayed in many Holiday Inn Hotels, and I have stayed at this location at least 8-9 times, and I can see the quality is starting to deteriorate quickly. Last stay I had listed the problems on a piece of paper and handed to the front desk when I checked out, I did not hear a word back from anyone. I assume the problems were rectified. This time the condition of the room was worse. There were spots on the bath tub I thought there were moles, the enamel on the bath tub came off and looked like the paint had been off for a while. I don't know why there were streaks on the bathroom walls on both sides. The paint on the wall came off on top of the basin. Someone needs to spray some bleach to restore the white color of the grout between the bath tub tiles. I thought I had stayed at Red Roof Inn or some Howard Johnson next to a highway in a small town. I am hesitant to recommend this hotel to other guests. I am just a small customer anyway. You cannot keep the hotel from getting old, but you can keep it from looking old. April 13, 2014
Rated 5.0 out of 5.0 by Great hotel great service Very Bad experience with Air Canada after 4 days atDorval Airport due to all kinds of reasons cancellation of flights my 2 children and wife and I.were very disapointed inAIR CANADA.thank GOD for CROW PLAZA .GREAT SERVICE especially ANDREW. The food was very good. by the way im a Ex. CHEF. the pool was very nice. Crown plaza made our nightmare with AIR CANADA .they were very comprehensive .towards our problems with AIR CANADA.WILLING to go back anytime (im from montrel).I recommend this hotel to anyone.And my children also want to go back.Great hotel. March 19, 2014
Rated 2.0 out of 5.0 by Stayed 3 yrs in a row but probably won't stay again The stay started well but went from bad to worse to awful. Front desk staff was very good. Our room was 81 degrees when we got there. We turned the thermostat down then went to the pool for a couple hours but nothing changed. We then just turned it off. I wish we could have opened the window! It was so hot all night we didn't sleep well. The shuttle to the airport was over crowded even though we had to book it the night before. What is the point!? When we got back, we, as well as many others, we're waiting so long for it that not everyone could fit, again! We have stayed here every year for our march break trip but this will be the last. March 15, 2014
Rated 4.0 out of 5.0 by good business hotel Good for my business meetings in Point-Claire area. Free parking, everything you need in one spot if you just need that. Good middle point for work and downtown if I want to. Housekeeping could use some training on leaving hung towels alone for respecting environmental wishes. March 10, 2014
Rated 5.0 out of 5.0 by Short stay to please our grandson ! It was spring break and our 5 year old grandson wanted to try the «famous pool» at the Crown Plaza. We had a ball at the pool and the room was perfect with a pull out sofa for the young one. The lifegards were wonderfull considering the crowd they had to control . The whole experience was fantastic. We will certainly do it again. J F March 8, 2014
Rated 3.0 out of 5.0 by Staff great, lounge food needs some serious work Over all stay was good. Room was neat and clean. The fitness center equipment is in dire need of upgrade/repair. Missing parts etc. The lounge atmosphere was nice, but I ordered a snack (nachos) and what was returned to my table was very disappointing. The good news is the staff was excellent and they substituted my order without hesitation for something different form the menu. The menu is limited so for one who enjoys a cold beer and a snack at the end of the day as opposed to a full blown meal, might have second thoughts about the lounge. The cook needs to learn the basics of GOOD pub food. Simple things in the room were missed like refilling the tissue paper. March 7, 2014
Rated 5.0 out of 5.0 by my stay excellent atmosphere with courteous staff; always smiling and do what that makes the customer happy; keep it up; this is my third stay in the hotel. February 25, 2014
Rated 2.0 out of 5.0 by This location I stay at this location because it is a 2 minute walk to my office. I have stayed in other locations and enjoyed my stay but this one is constant lets down. The rooms are either too hot or too cold. The rooms are very noisy and the food at the restaurant is horrible. If this was my only experience with Crowne Plaza I would never stay at one elsewhere. This location gives you a bad name. Someone from your company should stay to experience it to see if it’s in line with your quality standards. February 24, 2014
Rated 5.0 out of 5.0 by Great Service On arrival, room was a bit cold and heating was not working, so got my room changed within 30 minutes, which was excellent I think. I found Hotel very good, bed very comfortable, can not complain about anything there and I'm usually very picky.. February 11, 2014
Rated 4.0 out of 5.0 by Room noice Everything was fairly nice. Quite a bit of noice during the night coming from other rooms, it looked like they were partying or arguing, ( there were many people). I think the hotel took care of problem, but it did interupt the night. February 9, 2014
Rated 5.0 out of 5.0 by Excellent! Good ambiance, great service good quality vs price February 7, 2014
Rated 5.0 out of 5.0 by Great room and hotel Affordable restaurant and room service prices, great food. I will certainly recommend this hotel. February 2, 2014
Rated 4.0 out of 5.0 by Quiet and comfortable Bed and pillows are very comfortable. Although this survey is a drag, February 1, 2014
Rated 5.0 out of 5.0 by Great staff and service The hotel and room were great; very comfortable, clean and spacious. All the employees I came across were friendly. On my last night I left my cellphone in a taxi and the front desk staff were super helpful and Andrew, the front desk agent, managed to track down the driver and he brought my phone back to the hotel!!! I AM SO SO SO GRATEFUL! THANK YOU! January 25, 2014
Rated 4.0 out of 5.0 by Service at check in not the best I was there with my collegue an we jhad 2 separate reservation when we came to check in there was 2 girls at the front desk one of them did my check in but the other one didnt even acknowledge my collegue and made her wait t.. She was reading some papers so when the other girls finished with me she checked in tmy collegue .. I work at a crowne plaza and we would never make wait a customer tocheck in specially when we arent bisy January 17, 2014
Rated 5.0 out of 5.0 by Piggybacker The staff was very freindley and helpful. The room was great very clean. January 8, 2014
Rated 1.0 out of 5.0 by Noisy We had no sleep at all due to wedding parties with drunk people patying and fighting all night. Some people of our group got credited for their room but not me... Why??? I don't know...Maybe i'm too polite... January 6, 2014
Rated 5.0 out of 5.0 by very clean and confortable great location,close to airport and the montreal areas including downtown. Hotel was clean and staff very receptive January 2, 2014
Rated 3.0 out of 5.0 by Near airport but no heating! Stayed there during a cold December night. Friendly staff, quick check-in but no heat in room. I did not tell staff because I thought the heat would come on during the night but unfortunately only cold air came out of the vent. I wished I had complained sooner. Otherwise a good stay. January 2, 2014
Rated 5.0 out of 5.0 by I had a very pleasant stay My stay at the crowne plaza airport montreal was very pleasant. January 1, 2014
Rated 5.0 out of 5.0 by Very friendly staff, nice room (suite) We really enjoyed our stay with 2 kids at this hotel. The staff were extremely friendly and very sweet with our children. Very accommodating and fast (bringing extra blankets/pilllows etc.) We had a king bed suite and it was super. Large, new tasteful furniture, nice that it was a corner suite. Music from the wedding stopped at 12:15am. The pool was nice and warm in the pm when we arrived and the life guard was very friendly and attentive. The next morning, the pool was cold and the life guard read a magazine... quality of that seems to be variable... Staff at the restaurant were also super friendly and helpful and very patient. The food was soso. Breakfast was quite minimal and nothing to write home about. I would mostly recommend this hotel for its friendly staff, nice pool (when it's not freezing), great slide into the pool (much fun for kids), and nice rooms. December 31, 2013
Rated 5.0 out of 5.0 by Comfortable and Clean very comfortable clean hotel. my short stay was pleasant and i recommend the property. December 30, 2013
Rated 5.0 out of 5.0 by Good comfort Close to the airport,St .Mary's Church and Mount Royal.If you need clean and comfortable hotel with helpful staff ! this is the place to be December 29, 2013
Rated 4.0 out of 5.0 by Comfortable and clean room Room is clean and comfortable. Nice pool with Sauna December 23, 2013
Rated 5.0 out of 5.0 Great Experience I travel to Montreal on occasion and the Crowne Plaza Laval is one of my regular places to stay. it was recently refurbished very tastefully, the rooms are clean and the staff is helpful. this time around i had mistakenly misplaced one of my suitcases and the front desk staff and shuttle driver took control of the situation, tracking down my missing luggage and having it returned to me, while keeping me posted on the process throughout. December 23, 2013
Rated 5.0 out of 5.0 by Brilliant had a wonderful stay, comfortable and clean. Staff was friendly and knowledgable to boot.. December 23, 2013
Rated 2.0 out of 5.0 by Not bad, but have no idea what an IHG program is Was not greeted as an IHG platinum member...when i finally asked if he had my number on file, he assured me he did. Many hotels i stay at, I get upgraded, get recognized, get a small bonus when i arrive. Here, I didnt even get recognized. There was a prize wheel for IHG members right next to me when i checked in, it was not even offered. There was no water bottles in the room, cannot remember the last time i stayed at a hotel without water bottles in the room. One good thing they do here that no other place in the world seems to do - they have a bunch of plugs right next to the bed so if you want to charge your phone overnight, you can do it right next to where you are sleeping.,....brilliance that many hotels do not have. Overall, pretty dissapointing for a Crowne...the facility is nice, the service is untrained. December 15, 2013
Rated 1.0 out of 5.0 by Second floor room over a very LOUD ballroom! So four parties happening at once in the main floor ballrooms, and where do I get a room? Second floor…right above one of the parties! The music was so loud, the toilet in the bathroom was vibrating. Got in late and was leaving first thing the next morning, otherwise would have asked to be moved. Don't mind a good party, but would have been nice to have been given a room on an upper floor…I mean really. Have stayed here before and may consider it again, but I'll know better next time. December 5, 2013
Rated 5.0 out of 5.0 by near the airport this hotel is very good 3 min from the airport the shutel comes very offen good rooms and clean November 24, 2013
Rated 1.0 out of 5.0 by Too many problems Upon check in we were given keys that did not work. The in-room refrigerator did not work and was replaced. The room was very warm, 79 degrees, but after an adjustment of the HVAC the room went to 83 degrees. The bedside phone was nonfunctioning. And we found housekeeping to be rude. All in all, a very dissatisfying stay at a hotel we had enjoyed in the past. Probably will not be staying there again. November 20, 2013
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