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Rated 3.8 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Great Service On arrival, room was a bit cold and heating was not working, so got my room changed within 30 minutes, which was excellent I think. I found Hotel very good, bed very comfortable, can not complain about anything there and I'm usually very picky.. February 11, 2014
Rated 4.0 out of 5.0 by Room noice Everything was fairly nice. Quite a bit of noice during the night coming from other rooms, it looked like they were partying or arguing, ( there were many people). I think the hotel took care of problem, but it did interupt the night. February 9, 2014
Rated 5.0 out of 5.0 by Excellent! Good ambiance, great service good quality vs price February 7, 2014
Rated 5.0 out of 5.0 by Great room and hotel Affordable restaurant and room service prices, great food. I will certainly recommend this hotel. February 2, 2014
Rated 4.0 out of 5.0 by Quiet and comfortable Bed and pillows are very comfortable. Although this survey is a drag, February 1, 2014
Rated 5.0 out of 5.0 by Great staff and service The hotel and room were great; very comfortable, clean and spacious. All the employees I came across were friendly. On my last night I left my cellphone in a taxi and the front desk staff were super helpful and Andrew, the front desk agent, managed to track down the driver and he brought my phone back to the hotel!!! I AM SO SO SO GRATEFUL! THANK YOU! January 25, 2014
Rated 4.0 out of 5.0 by Service at check in not the best I was there with my collegue an we jhad 2 separate reservation when we came to check in there was 2 girls at the front desk one of them did my check in but the other one didnt even acknowledge my collegue and made her wait t.. She was reading some papers so when the other girls finished with me she checked in tmy collegue .. I work at a crowne plaza and we would never make wait a customer tocheck in specially when we arent bisy January 17, 2014
Rated 5.0 out of 5.0 by Piggybacker The staff was very freindley and helpful. The room was great very clean. January 8, 2014
Rated 1.0 out of 5.0 by Noisy We had no sleep at all due to wedding parties with drunk people patying and fighting all night. Some people of our group got credited for their room but not me... Why??? I don't know...Maybe i'm too polite... January 6, 2014
Rated 5.0 out of 5.0 by very clean and confortable great location,close to airport and the montreal areas including downtown. Hotel was clean and staff very receptive January 2, 2014
Rated 3.0 out of 5.0 by Near airport but no heating! Stayed there during a cold December night. Friendly staff, quick check-in but no heat in room. I did not tell staff because I thought the heat would come on during the night but unfortunately only cold air came out of the vent. I wished I had complained sooner. Otherwise a good stay. January 2, 2014
Rated 5.0 out of 5.0 by I had a very pleasant stay My stay at the crowne plaza airport montreal was very pleasant. January 1, 2014
Rated 5.0 out of 5.0 by Very friendly staff, nice room (suite) We really enjoyed our stay with 2 kids at this hotel. The staff were extremely friendly and very sweet with our children. Very accommodating and fast (bringing extra blankets/pilllows etc.) We had a king bed suite and it was super. Large, new tasteful furniture, nice that it was a corner suite. Music from the wedding stopped at 12:15am. The pool was nice and warm in the pm when we arrived and the life guard was very friendly and attentive. The next morning, the pool was cold and the life guard read a magazine... quality of that seems to be variable... Staff at the restaurant were also super friendly and helpful and very patient. The food was soso. Breakfast was quite minimal and nothing to write home about. I would mostly recommend this hotel for its friendly staff, nice pool (when it's not freezing), great slide into the pool (much fun for kids), and nice rooms. December 31, 2013
Rated 5.0 out of 5.0 by Comfortable and Clean very comfortable clean hotel. my short stay was pleasant and i recommend the property. December 30, 2013
Rated 5.0 out of 5.0 by Good comfort Close to the airport,St .Mary's Church and Mount Royal.If you need clean and comfortable hotel with helpful staff ! this is the place to be December 29, 2013
Rated 4.0 out of 5.0 by Comfortable and clean room Room is clean and comfortable. Nice pool with Sauna December 23, 2013
Rated 5.0 out of 5.0 Great Experience I travel to Montreal on occasion and the Crowne Plaza Laval is one of my regular places to stay. it was recently refurbished very tastefully, the rooms are clean and the staff is helpful. this time around i had mistakenly misplaced one of my suitcases and the front desk staff and shuttle driver took control of the situation, tracking down my missing luggage and having it returned to me, while keeping me posted on the process throughout. December 23, 2013
Rated 5.0 out of 5.0 by Brilliant had a wonderful stay, comfortable and clean. Staff was friendly and knowledgable to boot.. December 23, 2013
Rated 2.0 out of 5.0 by Not bad, but have no idea what an IHG program is Was not greeted as an IHG platinum member...when i finally asked if he had my number on file, he assured me he did. Many hotels i stay at, I get upgraded, get recognized, get a small bonus when i arrive. Here, I didnt even get recognized. There was a prize wheel for IHG members right next to me when i checked in, it was not even offered. There was no water bottles in the room, cannot remember the last time i stayed at a hotel without water bottles in the room. One good thing they do here that no other place in the world seems to do - they have a bunch of plugs right next to the bed so if you want to charge your phone overnight, you can do it right next to where you are sleeping.,....brilliance that many hotels do not have. Overall, pretty dissapointing for a Crowne...the facility is nice, the service is untrained. December 15, 2013
Rated 1.0 out of 5.0 by Second floor room over a very LOUD ballroom! So four parties happening at once in the main floor ballrooms, and where do I get a room? Second floor…right above one of the parties! The music was so loud, the toilet in the bathroom was vibrating. Got in late and was leaving first thing the next morning, otherwise would have asked to be moved. Don't mind a good party, but would have been nice to have been given a room on an upper floor…I mean really. Have stayed here before and may consider it again, but I'll know better next time. December 5, 2013
Rated 5.0 out of 5.0 by near the airport this hotel is very good 3 min from the airport the shutel comes very offen good rooms and clean November 24, 2013
Rated 1.0 out of 5.0 by Too many problems Upon check in we were given keys that did not work. The in-room refrigerator did not work and was replaced. The room was very warm, 79 degrees, but after an adjustment of the HVAC the room went to 83 degrees. The bedside phone was nonfunctioning. And we found housekeeping to be rude. All in all, a very dissatisfying stay at a hotel we had enjoyed in the past. Probably will not be staying there again. November 20, 2013
Rated 5.0 out of 5.0 by Gem of a Hotel near Montreal Airport My wife & I had to stay here after having our flight changed from a Sunday night to early Monday morning - while we arrived exhausted after a weekend in Montreal, the hospitality & service were outstanding at the hotel. The room was very comfortable - modern, bathroom in great condition. The only downside was the service in the lounge, which was shoddy. The front desk staff were excellent. November 9, 2013
Rated 5.0 out of 5.0 by Relax week-end I definitely recommend Crown Plaza Hotel. The service was great, everybody was very nice and helpful. We enjoyed the pool, the rooms are clean. And all the front desk staff are awesome, we were pleased with the way they treated us. October 25, 2013
Rated 3.0 out of 5.0 by Useful for the nearby airport I've stayed at this CP twice now and it seems consistent with the CP standard. If you've stayed at one before, you'll know exactly what I mean. Unless you know your way around MTL and have a car, or are checking in for one night pre-flight, I'm not sure I'd recommend this place as it is out of the way and there is nothing of interest nearby. It's in an industrial area and off the highway so most places are accessible with a car, but then you have to deal with parking wherever you end up, and construction depending on the season. Knowing your way around is helpful as the highway entrance nearby has a few arteries to choose from and if you end up on the wrong one, it could get annoying and time-consuming finding your way back. I have only ever used the two-bed suite thanks to Platinum status upgrade and room availability, which is nice if you can get over the need for some touch-ups to the room #chips and scratches in walls, mouldings, furniture#. I am pretty sure I had the same room twice. The suite had the look of a typical condo with its dark, streamlined wood furniture. The room was spacious, equipped w/safe #mine was broken and never got fixed#; kitchenette w/mini-fridge, microwave, a couple of utensils and dishes, coffee maker; closet, iron&board, flat-screen TV with a few channels #nothing special but I don't watch much TV while away#. The hotel itself has a gym, a pool, and a bar, and offers free parking, and a shuttle service to the airport. While I did not use any of these facilities except the parking, they are all very useful offerings. On this second visit, things were not as good as the first time around #Dec. 2011): - comfortable room temperature was difficult to achieve: room was either too hot or totally freezing. - despite CP pushing the whole Sleep Advantage program, there was no such thing this time and it's too bad because I find the little package to be very helpful. When I asked different staff at front desk for the aromatherapy pouch that CPs usually place in the room, no one seemed to know what I was talking about. I asked three different staff members and was eventually told someone would bring it to my room but never showed. On the plus side, staff were more friendly this time around. - no front desk staff to be found during the night, which is not terribly comforting as anyone can come in off the street and loaf around anywhere inside the hotel. I went back to the hotel at different times each night (midnight and onward# and never found anyone manning the desk. Twice I waited over ten minutes and no one came. Better to just call downstairs if you need anything. - toiletries and towels were not replaced or replenished - DO NOT DISTURB sign was missing. When I called for one, they finally brought a tattered one that was on its last legs that I had to bend a few times so it would stay on the door handle. **to top it off #though this has nothing to do with the hotel itself#, I had to change my original reservation but wasn't able to online--a little unusual as I was always able to do this before; when I called the reservations line to change the dates, I got a nasty woman who threatened that if I were to change my reservation later #but still prior to the checkin date), "too bad" and I would whatever payment I had made for the booking would not be refunded! All in all, I would stay at this CP again if the price were right. Of course, you won't know if you will get an upgrade until you arrive, and whatever issues I had were manageable. October 22, 2013
Rated 3.0 out of 5.0 by Old hotel The location is great, it is very close to the airport. The room is spacious, but all the decoration and amenities are old. October 6, 2013
Rated 5.0 out of 5.0 by First Class After a long overnight flight from the UK, with a late arrival, I was very much hoping that the accommodation element of my trip proved to be trouble free.In actual fact, it exceeded all expectations. The shuttle bus was sent immediately upon my arrival at the airport and the driver was very friendly and courteous. The front desk staff were exceptional and offered a very warm welcome which genuinely lifted my spirits. If any hotel around the world wants to learn how best to meet and greet its clients they would do well to look at the Crowne Plaza Montreal Airport for guidance. The hotel itself is clean, comfortable and surprisingly quiet. Quite simply, I have nothing negative to say about this hotel and very much look forward to staying here again on my next trip across. Congratulations to the management for running such an efficient and friendly hotel. First class! October 6, 2013
Rated 5.0 out of 5.0 by home They make you feel at home. Front desk people are great. September 30, 2013
Rated 5.0 out of 5.0 by Convinient location Had a single night in the hotel. Was upgraded to a suite upon arrival :-) Very friendly staff and excellent shuttle service to the airport. Will for sure stay here again. September 30, 2013
Rated 2.0 out of 5.0 by Over all Quality They have tried to improve the over all looks of the property, but its just a band-aide. Caulking is NOT a drywall patch. Cheap wood (?) flooring that doesn't fit. Easy to get to, but hard to get out of and back to the airport. September 30, 2013
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