Rated 3.4 out of 5 by 45
Rated 2.0 out of 5.0 by St19 bad service
Reception staff doesn't ready to solve any issue. The furniture looks a bit worn in a room. Good case - free night parking.
November 25, 2013
Rated 4.0 out of 5.0 by PepeMedel Very good room
Is a very good hotel the problem is the restaurant is very expensive and the food is not very good
November 20, 2013
Rated 3.0 out of 5.0 by Teddybiz Good location
Clean and comfortable with good location. Standard internet connection should be faster. Current option constrains to efficiently work with remote servers and online e-mail. Migh be that upgrade for faster option could be bought at reception but for busniess travel I want that included and not to search for.
November 17, 2013
Rated 4.0 out of 5.0 by Korie Very positive experience at Crown Plaza Moscow
After reading past reviews, I was expecting poor service. I experienced quite the opposite. Staff went out of their way to mKe my stay as comfortable and easy as possible. Not everyone had perfect English but it was more than adequate and I suggest that if you expect all service in your home language, stay home and don't write insulting reviews about cultures that differ somewhat from your own. I appreciate the extra effort made by all staff while hosting a high maintenance event. Very nice stay. (Expensive food- make the treacherous trip across the street for cheaper and fabulous Italian!)
November 15, 2013
Rated 1.0 out of 5.0 by Gorki2534 Better to be avoided
Room was hot, no A/C. When asked to fix it on 1st day, the staff just opened the window. Then it became cool but noisy. Unfriendly staff especially at concierge desk and not helpful.
November 14, 2013
Rated 2.0 out of 5.0 by JM4550 Overpriced, Overrated would not stay again!
This hotel is terrible. I arrived with a colleague at around 10pm and it took us over 30 minutes to check in! My platinum level was not acknowledged by what I can only describe as the rude staff manning reception.
The rooms are small and the bathrooms poorly maintained, had we been staying longer than 3 nights I would've found alternative accommodation. My room wasn't even made up on the second day despite being out of the hotel at meetings for over 6 hours!
All in all I think this hotel drags the Crowne Plaza brand down and Management should take a long look at the levels of service and tidy the place up.
October 31, 2013
Rated 2.0 out of 5.0 by BlueEmpire11 Spacious room but lacking amenities
Basic amenities such as toothbrushes were available only on request and complimentary water was provided only on the first day. The wireless internet service was so poor that I had to stand in front of the room door to get any reception. Also, there was no separate service, office, line/agent for Priority Club members. In general, the WTC Moscow lacked many of the services and amenities other Crowne Plaza Hotels offer which was somewhat disappointing.
October 13, 2013
Rated 3.0 out of 5.0 by RXB805 Good room and hotel atmosphere but wifi hardly worked
I have stayed at this hotel twice in the last 2 months and each time the internet connectivity in the room has been really bad and deplorable. The local hotel server never seems to prompt for the login page in the browser when you connect to the wifi network. And then, it is completely sporadic as to whether it will actually just connect by itself.
This was a big downer for me as it prevented me from performing my work while I was at the hotel. Worse yet, the hotel staff seems completely ignorant of the wifi issues at the hotel and their only solution is just to hand you another login/password card.
Please fix your hotel wifi server issues or else I will be forced to select a different hotel on my next trip to Moscow in a couple of months.
October 7, 2013