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Rated 3.6 out of 5 by 13 reviewers.
Rated 5.0 out of 5.0 by Warm and cozy feeling Polite people and nice Gym, though the swimming pool was not for service during spring festival period. Overal, warm and cozy feeling... February 14, 2014
Rated 2.0 out of 5.0 by Comfortable bed and atmosphere but very poor service Staffs are too fresh and inexperience. They did not greet me as a gold ambassador member upon my arrival. She has not upgraded my room type. She told me that I need tp buy my breakfast, though I should be entitled to free breakfast. Though the club lounge is open in daytime, it offers nothing but only 2 hours afternoon tea. I cannot check out at the lounge too! I wonder what I have got more when I book a club level room in this hotel. The afternoon tea is a mess! February 1, 2014
Rated 3.0 out of 5.0 by 酒店卫生较差 入住之后发现浴室内两条毛巾上分别有一根长长的头发,并且毛巾很潮,明显没有烘干。换过毛巾之后又在床单上发现若干根头发,又让酒店将床单重新换过。如此的卫生处理让人十分失望及担心 December 28, 2013
Rated 4.0 out of 5.0 by 体验不错 通过公司助理预定了这家酒店,由于是江宁新开,并且我是第一次入住,的士司机不太清楚具体位置,电话咨询南京同事之后司机方才清楚。酒店设施很新,由于时间有限,没有体验游泳池及健身房,这比较遗憾。另外酒店早餐很好,品种丰富。前台叫出租车的服务也很不错。 December 12, 2013
Rated 5.0 out of 5.0 by 不错的新酒店 第一次住江宁这家新开的酒店。大堂很气派,水晶灯很漂亮。客房很大,风景很好,能看到百家湖。浴室很棒宽敞,最主要是水压很足,洗澡很舒服。其他方面都是皇冠一样的标准吧。早餐也不错。以后会继续住这儿。 December 5, 2013
Rated 1.0 out of 5.0 by 最差的酒店体验 Check in的问题:前台工作人员忙于手头的事情,直接把客户赶至其他同事处排队等候,等她手头的事情忙完后,再接待客户。前台人员的英文有欠缺,遇见外国客户,也只能等其他同事来救驾。 客房清洁问题:马桶圈上的点点黄渍,水龙头上的厚厚的白花花的一层水渍,大块玻璃上的大片花斑,不能让人相信这是才开业的一个新酒店。 客房服务问题:作为优悦会的欢迎水果,第一次看到竟然是5个苹果,向酒店提出更改的需求,酒店直接拒绝。 游泳池的问题:游泳池在晚上9点就关闭,造成住客无法运动。 酒店的服务态度:本人在check out后的第二天晚上发现,有可能将东西遗漏在该酒店,于是在晚上9点多联系酒店,总机姑娘当时答应马上让同事去帮忙查看,并会在当天告诉我查看结果。过了半小时我又打电话过去询问,总机姑娘告诉我还在查库房。等10点多我再打电话询问时,总机已经下班,而她也并未和同事交接该事宜。于是我又重复了我的需求,并投诉至大堂经理处。结果气人的是,大堂经理听了我对于该次入住的各项不满时,大堂经理只有类似“哦,知道了。”这样的回复。对于我寻找东西的要求,大堂经理回复说,第二天会给答复。可是又过了3天,我没有接到来自该酒店的任何电话。 总之,该酒店是我所遇到的最差的酒店,虽然外表很富丽堂皇,但是酒店内部存在很多问题,而且酒店的工作人员普遍没有服务意识,不推荐大家入住该酒店。 November 18, 2013
Rated 3.0 out of 5.0 by 不像洲际品牌的酒店 不像洲际品牌的酒店,住过不少刚开业的洲际品牌酒店,但没见过这么不像皇冠假日的皇冠假日,没踫过订了行政房卻无法提供,自动降級的,経强烈反应,还是不能提供,雖然主动降价並提供各种方便,但太不像我以前住过的洲际品牌酒店了 November 14, 2013
Rated 4.0 out of 5.0 by 服务态度很好,服务员很少 新开的酒店,服务员特别少,打了几次客房服务都没有人及时接电话,曾经嘱咐好要打扫房间,并没有为我打扫,也听不懂什么是开夜床,缺乏专业素养,但是服务态度很好,道歉很诚恳,做的回应也很迅速,我觉得这家酒店进步空间还是很大的 November 6, 2013
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