Rated 4.2 out of 5 by 70
Rated 5.0 out of 5.0 by mainelover Great again!
Always stop here on our way from Maryland to Maine. Consistently excellent in every way. Renovations in past year further improve the hotel. Mexican restaurant in the building is great and fun. We will continue to use this hotel to break up our drive.
June 10, 2014
Rated 1.0 out of 5.0 by basement2 Disappointed
Never say on the lower level rooms are musty moist and should have stayed a basement
June 10, 2014
Rated 5.0 out of 5.0 by Drone Wedding location
Great location for wedding parties as well as business travelers . Good restaurant is adjacent. Near tax free shopping mall
June 4, 2014
Rated 5.0 out of 5.0 by NH Traveler Great Hotel
We recently stayed at this Holiday Inn for a business trip. The rooms were very clean and the staff was wonderful. The recently updated lobby looks fantastic. There were 7 of us and everyone enjoyed their stay! Having the restaurant attached was perfect. We heard they are updating the guest rooms next, and we will definitely be back next year...
May 20, 2014
Rated 5.0 out of 5.0 by Loutim2 Great upgrade
I am in the area frequently. It was very nice that they recognized my frequent visits and upgraded my room.
May 15, 2014
Rated 5.0 out of 5.0 by bobbie88 Comfortable Room
Best room with a kitchenette and sofa area. Nice work space area and great bathroom.
May 13, 2014
Rated 3.0 out of 5.0 by Vernor Rooms Need Updating
The room I stayed in did not look anything like the picture above. Badly in need of renovation.
May 10, 2014
Rated 5.0 out of 5.0 by Mark95 Very helpful staff
Needed a meeting room for six people. All the meeting rooms were booked so the sales representative offered me a suite which would accommodate 6 people. This room featured separate sleeping quarters and fit my needs perfectly. The property only charge me a normal room rate also! Front desk met every request and house keeping even cleaned the room when we took a lunch break. Two of the people, besides me were from out of town and all three of us will stay here again.
April 13, 2014
Rated 5.0 out of 5.0 by HappyLittleFamily5 Great service and comfortable clean suite.
My daughter was competing in her final gymnastics meet of the season. We live almost 90 minutes away and athletes had to check in by 7:45AM. Rather than getting up SUPER early and schlepping kids down so early, we opted to stay closer to where the meet was being held and so glad we did. Our suite had everything you could need and was very cozy and clean. We used the pool and spa for a little fun and relaxation before having a nice dinner at the adjoining Margarita's restaurant, followed by early to bed to get plenty of rest before having to compete in state championships. Check out was quick and easy and appreciated the complimentary tea/coffee. Hours after checking out I realized I had left a very expensive pair of sunglasses in the room. I called the hotel and learned that housekeeping had located them. Management took the time to bring the to the USPS and mailed them on Monday. I received them the following day! So pleased with this place! Thank you so much for the amazing service. Can't wait to visit again next year!
April 8, 2014
Rated 4.0 out of 5.0 by KP1485 Cleanliness
The Hotel was very Clean, especially our room. The Room #117 was in excellent condition, very comfortable. Front desk staff was efficent and very pleasant.
We attended a private breakfast in the meeting room near the elevators, which was very good. The one waitress seemed to be over worked, probably should have had two wait staff working.
February 26, 2014
Rated 1.0 out of 5.0 by Roons09 Great suites
Rooms were great, clean and comfortable. We had a on bedroom suite which was great. Can't beat the breakfast buffet grest deal with good eats. I would definitely stay there again
February 21, 2014
Rated 5.0 out of 5.0 by DSBuck Great experience!
Our extended family all stayed here for a family wedding,we all had a great experience. The rooms and the staff were great.
February 12, 2014
Rated 4.0 out of 5.0 by TomYKK61 Salem, NH stay
This has always been a good location but with the new renovations on going it will be a great one. The attached Margaritaville restaurant is a major plus!
January 27, 2014
Rated 5.0 out of 5.0 by :) :) relaxing weekend
I had a wonderful stay. The staff was so nice and helpful. The room was cozy and very clean. I love the new changes, the lobby and cafe was very cozy but a little chilly. I will be coming back.
January 26, 2014
Rated 5.0 out of 5.0 by m111222 Incredible Hotel I Highly Recommend
This is the best hotel in the salem nh area! Housekeeping is fantastic. My room was spotless. Bed comfortable, room temperature perfect. Every housekeeper I encountered was sweet and friendly! Tammy was so outgoing and easy to talk to. She must be a great supervisor for the housekeepers to be so happy. Front desk and kitchen employees were also very nice. The new lobby renovations and cafe are beautiful. Hotel upkeep looks great as well which I am sure has alot to do with Tammy and maintenance. I will definately recommend this hotel!
January 25, 2014
Rated 5.0 out of 5.0 by happy gest Comfortable bed and Great stay
Everything was great and clean. The room was nice and warm when I entered it. It was quite and I got a nice night of sleep. The staff was nice and helpful. I also loved that there was someone there 24/7 if I needed anything. I will be coming back :)
January 9, 2014
Rated 5.0 out of 5.0 by Business Traveler Comfortable bed and greeting service
My stay was very comfortable and the room was clean.
January 7, 2014
Rated 5.0 out of 5.0 by m111222 Excellent Hotel & Staff
My room was clean, smelled nice, bathroom very clean, plenty of towels and amenities. Bed was very comfortable and heating system was very quiet and worked great. Entire staff was extremely friendly and careing and you can tell they enjoy working together. Pool was very well kept clean with plenty of towels. I would definately recommend staying at this hotel if you want to feel at home .
December 21, 2013
Rated 2.0 out of 5.0 by Jazmina56 Not that Happy with our Stay
We stayed in room 110; the bed sagged in the middle, thus we didn't sleep that well.
WiFi kept cutting in and out; had to keep re-registering on the site.
Breakfast; sub standard food quality for a large hotel. Food did not taste "fresh" especially the bacon.
Renovations; we were not made aware of this at time of booking.
Staff was friendly, but when questioned about the limited wi-fi access, front desk at first said it depended on the room we were in and then admitted that there were problems with it in the hotel.
I moved the night stand and the carpet behind looked like it had not been cleaned in a year.
Difficulty controlling temperature in the room;
Consider stocked mini bars with snacks as there isn't much food/drink service in the hotel/the area.
December 13, 2013
Rated 4.0 out of 5.0 by Hockeygoon Very nice stay
I found the room to be outstanding. Quiet heater and comfortable beds made for a nice nights sleep. Staff was very polite and friendly as well as patient with some rambunctious kids who were there for a hockey tournament. My one complaint, and it is a pretty big one, was with the breakfast. After tax and gratuity (a rather large gratuity given it was a buffet) our breakfast came to more than $13.50 a plate. The food was nothing special, your typical buffet fare, with the pancakes difficult to cut because one side was so hard. In fact, I have had complimentary breakfasts at other Holiday Inns that were just as good. I definitely would stay again but would eat elsewhere if the breakfast offering were the same price.
December 3, 2013
Rated 4.0 out of 5.0 by Dnarna99 Comfortable Stay
Despite the front lobby being under construction, it was a very comfortable hotel. It was quiet and the staff was friendly.
November 27, 2013
Rated 3.0 out of 5.0 by Linda493 Safe and warm.
Our room was nicely presented and clean on arrival. As lobby area was under construction there was less than favorable access issues and no common areas to visit with other guests. We were with a large group and needed to gather in rooms and hallways. Our room was not cleaned on the second day. This was reported to the manager of the day. We had just come back from a wedding and we were tired. She offered us clean towels and even offered to make the bed! No, thank you, I really just wanted to crawl into that nicely presented bed I had seen the day before. She did write a letter of apology and gave us a discount on our bill. Would have preferred that nice clean room! Overall, I would stay here again.
November 15, 2013
Rated 5.0 out of 5.0 by Funwedding Would stay again
Early check in was very much appreciated as we had time constraints because of a wedding. Room was clean. Bathroom extremely small. Would have been nice for a couple of complimentary bottles of water in the room. Would definitely stay again!!!!
November 6, 2013
Rated 5.0 out of 5.0 by wailea9802 Wedding party comfortable and relaxed!!
I would highly recommend this property! The staff at the front desk was top notch! If we needed anything they were right on it and helped us in everyway possible! The rooms were nice and clean smelled fresh and very comfortable! Thank you for helping us make the stay of all the wedding party a huge success!
November 5, 2013
Rated 4.0 out of 5.0 by Mls28 Clean room, helpful front desk
Hotel is not fancy, but the room and shower were clean. Margaritas is open until 1am on Saturdays if you're hungry. Bed quality is average, but the environment is not loud. For a one night stay for a wedding this place was perfect.
October 23, 2013
Rated 5.0 out of 5.0 by Kaylie14 Friendly and helpful staff
We were there for a wedding and had a very pleasant and relaxing time. Wish we could have stayed for the entire weekend.
Will definitely return and stay there.
October 23, 2013
Rated 5.0 out of 5.0 by Grandmaof5 Shower Curtain too short for tray shower.
Our one night stay at your Salem, NH hotel was good. Priced well, room clean and comfortable, nice buffet breakfast at a surprising modest price, and all staff members encountered were very polite, courteous, and friendly. Only suggestion to hotel management is to inspect all the rooms and check shower curtains for needed replacement. The one in Rm 106 was so short that I literally had to sop up a river on the floor after my shower using a towel and the floor mat. The shower in this room is a tray style and the curtain was obviously for a tub, but had appeared to have shrunk so much it would probably be too short even in a tub/shower combo.
October 17, 2013
Rated 3.0 out of 5.0 by Carbo1 Difficult Beginning; then Improvement
I was dismayed by the attitude I received from the front desk when I called ahead in an effort to modify my reservation. Apparently, I had inadvertently made a reservation that was non-refundable and couldn't be changed. The issue was the nasty, inconsiderate and arrogant response I got when I called to make my inquiry. I communicated my concern via email to Customer Service and got a well-written, bland and unhelpful response. Later, I was contacted by a manager at Salem - who was appalled by what I told her and was genuinely concerned and sympathetic.
On arrival at the hotel, check-in went smoothly. But we soon realized that the sink wouldn't drain and the toilet wouldn't flush. After a call to the desk, we received a prompt visit from a young woman (toting a plunger# who #temporarily# resolved the problems. Unfortunately, the next morning everything was backed up again. We called the desk and asked to be moved to another room. Rather than summon us to the lobby, a young man #an Assistant Manager, I think) brought us keys to the room across the hall - which simplified the transfer and was a nice customer-friendly way to handle the situation.
So, although there were problems, I felt that the staff in general was friendly, very responsive and considerate of us. I'm not sure that I would give a friend a strong recommendation to stay at the Salem Holiday Inn. On the other hand, it does appear that they have a capable staff that is doing its best to accommodate their customers in a building that has grown old and weary - while trying to compete with newer, more modern facilities.
October 8, 2013
Rated 5.0 out of 5.0 by mainelover Perfect Again
We first stayed here in June on our way to Maine and had a terrific experience in this hotel. We just stayed here to break up our trip and, again, it was perfect. Clean, convenient location, competent and friendly staff, great Mexican restaurant attached, great value for the suite with sauna, two large screen TV's, kitchen with full sized refrigerator, quiet room even though there were several weddings. We will continue to stop here on our future trips to Maine. This is clearly a well run hotel that makes pleasing it's guests a priority.
October 1, 2013
Rated 3.0 out of 5.0 by Bill4231 No Return Call
I inadvertently left my iPhone charger in my room when I checked out. I called the hotel the next day to request for it to be sent to me. The person who answered my call transferred me to the housekeeping departments's voicemail. I left a message and never got a return call.
As a Platinum Priority Club member, I'm used to better customer service.
September 30, 2013