Rated 4.0 out of 5 by 121
Rated 5.0 out of 5.0 by MS712 Cool Place
I travel into the Boston area quite frequently for business and I really enjoy my stay at The Verve. Very hip since the remodel. The staff is always very accommodating and the rooms are always clean. It has a nice fitness center and the breakfast at the Pantry is very good also. I like this place and stay there whenever I am in town.
February 15, 2014
Rated 5.0 out of 5.0 by Island girl Stepping up to the plate
When A place comes through with flying colors... This was my experience. Thanking everyone for their kindness and their happiness during our stay. FIVE STAR!!! Food at the pantry was OMG....delicious!! Fried chicken and bacon waffles should be a must have on everyone's must tries...couldn't help the mmm mmm good sounds we made while eating this meal.. Only complaint was the bacon waffles wasn't on the breakfast menu!!
Thank you for taking such good care of us!! We will be back. Sweetest staff!
February 12, 2014
Rated 5.0 out of 5.0 by Michelle G Great stay good location
You can't get a better location if you want to shop and eat for the weekend. Room was clean, check in/out was very easy. The beds could have been a bit more comfortable but they weren't awful. I absolutely love the decor in the hotel and bar.
February 5, 2014
Rated 2.0 out of 5.0 by jfab23 Elevators broken
The atmosphere is like a nightclub in the lobby.
The rooms appear to have been recently redone.
However, there is not an electrical outlet on the left facing side of the bed.The bathrooms are nice, but the shower was hard to reverse from tub to shower head spigot. I had to have maintenance.
The Starbucks co off machine was broken one morning and the service was very slow other.
The worse was one elevator was broken all week, and the second elevator was broken on the last day . They were using the service elevator and having to stop at every floor to check to see if anyone needed a ride. My friend was there two days later and the elevators were still out of service.
The front staff never apologized or acted as if they cared...
I think when renovating, they just put a bandaid on a big problem .
They have a real infrastructure problem ! Will try the indigo next time
February 2, 2014
Rated 1.0 out of 5.0 by BostonBiker Pretty bad check-in experience
Travel over 50 nights a year on business (top status at several hotel brands). The check-in experience was the worst this year of any hotel I've stayed at. No welcome, no recognition of status. Front Desk agent seemed more interested in his style than in welcoming guests...curt.
One doesn't expect much as a platinum with IHG - but as CPs, HIs and HIX have improved the consistency with which they recognize frequent stayers - the manager responsible for frequent guest relations at this CP is not doing his/her job.
Room was OK. Bathroom was tiny.
January 19, 2014
Rated 3.0 out of 5.0 by RL74 Dirty bed
The first night I checked in my bed sheets were dirty. There was a brown stain on them. Hallway carpet was also stained.
January 19, 2014
Rated 4.0 out of 5.0 by frame bar review -fruit flies
Hotel is great and staff is very friendly .
Only concern is in the bar on my last trip Jan 2014 noticed many fruit flies around the bar area .They need to spray the bar and clean out so the flies will disapear .
Sitting at the bar was a bad experince having flies around .
January 17, 2014
Rated 5.0 out of 5.0 by Charlotta Fun Great Hotel
We stayed for a family affair and were blown away by the value and accommodations. Very modern, clean, hip etc. food was amazing, great bar, great staff and HUGE TV's. If you don't need to stay in city or don't mind driving in, this is the place
January 8, 2014