English
Boston-Natick
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1 800 972 3381
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Hotel Contact Information
Hotel Front Desk: 1-508-6538800
Hotel Fax: 1-508-6531708
Hotel Fax: 1-508-6531708
Rated 4.1 out of 5 by 53
reviewers.
Rated 3.0 out of 5.0 by NatickStay Could have been better.
This was not my first stay at The Verve. I have to start with the fact that I love the decor and the ambiance of the hotel.
The downsides for me are the servers at the Pantry. Most people that are there to eat in the morning are business travelers and are in need of efficient servers. They are very friendly servers, that is not the issue, the issue is when they disappear for 10 - 15 min at a time and don't offer you coffee or juice.
Secondly my room had an issue with a used water bottle left in my room. I let the front desk know, wash assured it would be removed but was still there that evening. The next morning I also noticed a bag of garbage in my closet. Now thankfully they contacted the manager of house keeping and had it cleaned. I was also offered extra points for this issue - I have yet to receive these. I'm not sure where I will decide to stay on my next trip yet.
My first time staying here there were cigarette butts in my ashtray outside my nonsmoking room for the entire week and then to have this issue, this time - it's very frustrating.
May 21, 2013
Rated 5.0 out of 5.0 by Smithc36 Business and relax
This a great hotel for just about any group... Family, business or vacation. The hotel staff are all amazing and go above and beyond what is expected of them. The hotel provides a relaxing environment for all and offers multiple options for food, dinning, and bar atmosphers. The hotel decor is clean, fun, interactive and amusing. I especially like the 70s and 80s commercials that you can watch in the lobby. The rooms and bathrooms are clean and relaxing. The only con is that the in room movies are too expensive. However the hotel offers a shuttle to a local IMAX movie theatre for no cost. Shopping and dinning options in the area are also five stars. Im a regular weekly traveler who stays at all types of hotels... This is my favorite.
May 15, 2013
Rated 4.0 out of 5.0 by cargo Good experience mostly
The hotel is nice. The room was clean. The air conditioners are loud. The staff was very kind and helpful except one thin tall female waitress on Sunday morning. I had to remind her 3 times to complete my order from the menu. She brought the remainder of my order when I was finishing the meal and was rude about it. I paid for it but it put a damper on the visit.
May 11, 2013
Rated 4.0 out of 5.0 by Jesusfollower Great Hotel
Very nice rooms. Great Value!
Room service meals were very good.
May 10, 2013
Rated 3.0 out of 5.0 by KevinDC Satisfactory property in a convenient location
I stayed at the Crowne Plaza / Verve for three nights in early May. Overall, the property suited my purposes, but I was underwhelmed by my stay, and am giving an 'average' for 'Overall Experience.' My visit started out on a positive note, when one of the friendly courtesy van drivers picked me up from the Logan Express stop at Shoppers World--about two minutes after I called. (I had a similar positive experience when I got a ride back to Logan Express.) When I checked into the hotel, the person at the desk was friendly enough, but not forthcoming about amenities at the hotel, even though I was staying on the executive floor (where construction was going on). I went to my room, which was very nicely appointed and very clean. Unfortunately, the suite across the hall was being worked on by a construction crew, which prevented me from taking a much-needed nap. The work on two rooms on the seventh floor continued through most of my stay, though not into the evenings for the most part. I went into the lobby to orient myself to the hotel and to get a snack; on the way to The Pantry, I noticed that there were several staff at or around the front desk, but none of them seemed to be engaged with customers. No one even looked in my direction. When I got to The Pantry, however, I found it to have nice ambiance, so I decided to stay for dinner, and invited a friend. We had a very nice meal, quite reasonable, and served by a very friendly waiter. I turned in and had a good night's sleep. I went to breakfast each of the next two days at The Pantry, and I was struck by how inattentive the hostess was; in fact, she seemed to be bossing the waiters around in front of customers, and her posture was really bad--I didn't like seeing her wandering around as if she was half-asleep. I thought it was sad on the first morning, but on the second morning, I was very disappointed by her comportment. The waiter was excellent. My meals were delicious and very reasonably priced. One thing that I didn't like was a situation in the business center: One morning I visited the room (with counter space and two computers, use free of charge) early and there was a breakfast on a tray, room service, I suppose. It smelled bad. I checked back into the center a couple times that morning, and the tray was still there--several hours later. I then alerted an employee at the front desk about the situation, and she said she'd have it taken care of. An hour later, however, when I was headed out of the hotel, I noticed that the tray was still there, a real lapse in service. The location was very good for my purposes, and easy to get to. The price, however, was somewhat expensive, especially on weekdays.
May 9, 2013
Rated 5.0 out of 5.0 by Clovie The Verve has style!
Stayed here again for the first time in over a year. The renovations are finished and the atmosphere is very unique. The room was very comfortable and although I rarely order room service, this particular night I was very hungry and it was late and I had no car to go to a local restaurant. I ordered room service for my guest ( my daughter's best friend who had also come from out of town to visit her) and myself and we were blown away by the quantity and quality of the meal. It was well worth the extra expense for room service that night. I was also very impressed with the head of the bell service who promptly picked me up when I arrived at the Logan Express terminal and then arranged to transport me to my daughter's school after I checked in and dropped my bags in my room. It was a great stay.
May 1, 2013
Rated 5.0 out of 5.0 by PaulDG Best Crowne I have been to
I have been to a few Crowne Plaza hotels and this one is, by far, the highest quality Crowne I have stayed at. I have endured some disappointments but this one, particularly in the last two years (multiple stays) has improved dramatically in every area from the facility itself to the service. The quality of the restaurant makes it a worthy stop even if you aren't staying there and the staff seems to remember me even if I haven't been there in months. I don't live far but when I have extended business meetings that keep me late into the night I stay here every time. Highly recommend this one!
April 30, 2013
Rated 5.0 out of 5.0 by mcvacca American girl package
We took our daughter for her 7th birthday. I had found this American Girl package online and booked it. We were so impressed!!! The doll bed provided in the package was adorable and the cookies and milk at bedtime for my duighter and her doll topped the fun day off. Thanks again for a great experience!!!! We would definitely stay again!!
April 24, 2013
