Rated 4.0 out of 5.0 by Sam056 Excellent property but spotty service during most recent stay...
Property is clean and conveniently located. Have stayed 3 times. First and second times breakfast and service overall were excellent. In my most recent stay (last week) service was average at best -- both on check-in and for breakfast in the morning. I believe this is a case of new staff that has not been adequately trained (the server in particular)... but problem seems to run all the way back to the kitchen. Breakfast ordered a la carte was different and incomplete as compared to the first two visits. (Second and third visits were 5/8-5/9 and 5/23-24)
June 5, 2013
Rated 4.0 out of 5.0 by Shay2202 Comfortable and well located
I was on a business trip to Boston and I found that the hotel was comfortable and well located for shops, restraunts and cinema. Terrible WiFi.
May 29, 2013
Rated 5.0 out of 5.0 by basket123 great experience!
From the staff to the cleanliness of the room to the awesome toiletries...a wonderful experience!
May 24, 2013
Rated 2.0 out of 5.0 by bensgitty not so good
we were awakened at 5:30 a.m. by a beeping trash truck, because the room was on the same side as the trash. only one elevator was working during my stay. my room was not cleaned until i called late in the afternoon to have it cleaned and even tho i gave a specific time to be cleaned, they knocked on my door three times while we were getting dressed for the evening.
on the good side, the staff was friendly and professional.
i wouldn't stay here again....
May 24, 2013
Rated 1.0 out of 5.0 by MrsSh Hotel has not improved
I stay here on business due to convenience in location. Over the years my stays have not been good. I have had to complain about room cleanliness, lack of front desk service, no tv service, broken heater, etc.
this past stay I did not receive my wake up call, the vending machine stole 2 dollars. Went to the front desk and was offered nothing to ease the issue.
Would a good will gesture have been so hard to give? How about a few extra points as others give in these circumstances for a missed wake up call. Or my money back for the vending machines that never work properly in this hotel would have been nice.
May 23, 2013
Rated 3.0 out of 5.0 by Arttax Stay of 5/17-18
Hotel staff were very pleasant. Room was good. One of the two elevators was broken all through my stay-seems like 24 hours hours is enough to get an elevator repaired.
Signage for hotel entrance off of MA Rte 9 should be improved.
Overall accommodation was "good", not great.
May 23, 2013
Rated 5.0 out of 5.0 by Barb007 Comfortable with “Groovy”" Theme!
We came to Natick for an event and loved The Verve! The rooms are very clean and comfortable. A Starbucks on the first floor was much appreciated. The staff was pleasant and helpful. You will surely enjoy the 60's theme - Barbie Dolls, Lava Lamps, cool pictures and furniture. Worth a stay!
May 23, 2013
Rated 3.0 out of 5.0 by NatickStay Could have been better.
This was not my first stay at The Verve. I have to start with the fact that I love the decor and the ambiance of the hotel.
The downsides for me are the servers at the Pantry. Most people that are there to eat in the morning are business travelers and are in need of efficient servers. They are very friendly servers, that is not the issue, the issue is when they disappear for 10 - 15 min at a time and don't offer you coffee or juice.
Secondly my room had an issue with a used water bottle left in my room. I let the front desk know, wash assured it would be removed but was still there that evening. The next morning I also noticed a bag of garbage in my closet. Now thankfully they contacted the manager of house keeping and had it cleaned. I was also offered extra points for this issue - I have yet to receive these. I'm not sure where I will decide to stay on my next trip yet.
My first time staying here there were cigarette butts in my ashtray outside my nonsmoking room for the entire week and then to have this issue, this time - it's very frustrating.
May 21, 2013