Crowne Plaza Boston-Natick

Hotel Front Desk: 1-508-6538800

Hotel Fax: 1-508-6531708

Hotel Email: infocrowneplaza@distinctivehospitalitygroup.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Logan International Airport (BOS)

- Distance from hotel: 17 MI/ 27.36 KM West l

- Take I-90 W Mass Pike W, to exit 13 Natick; after the toll booth bear right onto Rt. 30 W. At 2nd traffic light turn left (Shoppers World Mall; follow until it ends. Turn left onto Rte. 9 E the Crowne Plaza is on the right next to the Firestone dealer

TF Green / Providence Airport (PVD)

- Distance from hotel: 58 MI/ 93.34 KM South l

- Take I-95 N to Rte 495 N to I-90 W Mass Pike East, to exit 13 Natick. Bear right onto Rt. 30 W. At 2nd traffic light turn left (Shoppers World ; follow until it ends.) Turn left onto Rte. 9 E the Crowne Plaza is on the right next to the Firestone dealer

Manchester International Airport (MHT)

- Distance from hotel: 63 MI/ 101.39 KM North East l

- I- 93 S to I-90 W Mass Pike West, to exit 13 Natick. Bear right onto Rt. 30 W. At 2nd traffic light turn left (Shoppers World ; follow until it ends.) Turn left onto Rte. 9 E the Crowne Plaza is on the right next to the Firestone dealer

Train
West Natick Commuter

- Distance from hotel: 1.5 MI/ 2.41 KM West

- Hotel Shuttle will provide transporation to and from West Natick Train Station by calling 508-653-8800.

Subway

Riverside in Newton

- Distance from hotel: 10.1 MI/ 16.25 KM East

- Take a right turn out of the hotel's main exit onto Route 9 East. Continue on Route 9 East for 6 miles. Turn right toward Route 16- East/Washington Street. Turn left onto Route16-East/Washington Street. Continue for 1.9 Miles. Turn left onto Grove Street and continue for about 1 mile. Riverside T-Station is on left hand side.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

- Complimentary onsite self-parking.

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Hotel Highlights

Searching for a place to stay in the Boston area? Our hotel's convenient location offers you close proximity to the city without paying the higher rates. We also offer free parking and a free shuttle
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 219 reviews
85%
Recommend This Property
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Ratings Breakdown

219reviews

  • 5 Stars
    118
  • 4 Stars
    53
  • 3 Stars
    20
  • 2 Stars
    12
  • 1 Stars
    16

床铺舒适

By

29 October 2014

club

checkin非常便捷快速
房间打扫干净,床铺舒适,枕头软硬适中
checkout方便,房间账单在我checkout之前送到房间,免去我去前台索要的麻烦

但是,单人房有微波炉,双人房没有
另外没有烧水壶也是一个缺点

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Better then 2nd time around!!

By

29 October 2014

club

Our first stay did not go as well as our second stay. Even so, we'd recommend our hotel. After voicing concerns regarding our first stay, Melanie, asst. guest services manager, went above and beyond to ensure our second stay was excellent, including reaching out to us.

A marker of high quality customer service is the ability to ensure a better experience for a customer once a complaint or concern has been lodged. This hotel and Melanie accomplished this by ensuring that during our second stay we had a room which better suited our needs. We were even greeted by a handwritten note from her and a cheese platter (greatly appreciated as we'd missed our dinner due to multiple airline delays).

We were impressed with the hotel's (specifically Melanie) willingness to turn this into a much better experience for us. We will stay here again.

Do note that on one Friday a month they host concerts in the lobby. If you're an early -to-bed type, you might prefer a higher floor to ensure a quieter room. The rooms are updated with updated decor and furniture. We found our 7th floor room clean and well maintained. The beds are very comfortable. Bathroom is sizable. Television is excellent. You do not hear guests on either side of your room, but you will hear guests standing just outside of your door. Overall, we found it sufficiently quiet on our floor.

The restaurant was pretty good when we ate dinner there our first evening. We did not eat breakfast there, but did enjoy the coffee in our room. The hotel is directly across from Natick Mall and within 10 minutes of Wellesley College.

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Staff was wonderful

By

28 October 2014

club

I stayed during the week of 10/20 and had a luggage mix-up prior to arriving at the hotel. The staff took time to help me work through the mix-up .... including making sure I made it to stores I needed, checking in with the Logan Express bus station to see if anyone else had called about the luggage mix-up, contacting other hotels in the area to see if anyone had reported having the wrong suitcase and contacting the airlines.

Beyond that extreme situation, everyone was helpful and friendly at all times. I have not experienced that high level of friendliness and service at one business in a long time.

Thank you!

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整体性价比不高

By

28 October 2014

club

房间整体还算清洁,床的舒适度不错。
早餐的选择太少,和价格比较起来不符,每天就相同的几样,没有任何变化;
早餐的水果有时候不新鲜,不知道是不是储存的问题;
房间隔音也比较差,晚上可以轻易听到走廊上别人的谈话声和动静;
空调的噪音太大,可能是窗式空调的原因;
和国内的皇冠假日酒店(如广州花都)比较起来差距不小。

Posted byHotelStaff
30 October 2014
Dear xsfy20, Thank you very much for taking the time to share your honest feedback. As a valued IHG Rewards Club member, we are grateful for your loyalty and know you have many options for hotels in the area. I truly apologize that we did not meet your expectations and for the noise disruptions and dissapointing breakfast, and how some of the items were not refreshed. I have followed up on this with our Food and Beverage team and appreciate you bringing this to our attention so it can be addressed. If you have the opportunity, I would like to discuss your comments with you in more detail and apologize to you personally for the shortcomings you experienced. Thank you again for staying with us and we hope to see you in the future! Kind Regards, Melanie Faas Assistant Guest Services Manager mfaas@distinctivehospitalitygroup.com 508-416-1350
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