Rated 4.3 out of 5 by 38
Rated 4.0 out of 5.0 by roulati comfortable room
it was a good experience, rooms are excellent ...but nothing to do in this hotel... there is nothing in the surrounding area in terms of eating out or having fun or shopping ...
if u are in business trip this is ur hotel ..
October 9, 2013
Rated 5.0 out of 5.0 by Gibbo71 Fabulous Indian Experience
Excellent Hotel in a convenient position for business purposes (not so far from the Int'l airport and the city center. Very quite and comfortable room equipped with all services including a fast wi-fi connection (reasonable cost).
Professionale and tasty room service and quick laundry.
Relaxing Health Club and Spa.
September 20, 2013
Rated 4.0 out of 5.0 by Ravi70 Clean Hotel
The facility is superb. Room is clean,comfortable and good ambiance.
Staffs are great and always smile...
September 12, 2013
Rated 5.0 out of 5.0 by Dhawal Felt at home
very good service. felt at home.good staff. good food.
September 11, 2013
Rated 1.0 out of 5.0 by WONKER OVERALL
All facets of my stay were extremely comfortable. IO will return sometime soon
September 1, 2013
Rated 4.0 out of 5.0 by URP74 Thanks
My stay was comfortable and really appreciate the attention given by the staff. Since it was my business trip, couldn't find leisure time to check out the facilites that was available at the hotel ... maybe next time.
August 20, 2013
Rated 4.0 out of 5.0 by kanaga Comfortable bed,Restaurant and Services
The Rooms are neat and clean.Comfortble bed and pillows.Restaurant was nice.Food quality and varieties are good.The staff services were very cordial.
August 18, 2013
Rated 5.0 out of 5.0 by SUNAL good delicious food
could not stop myself from overeating, suggest that calorie value of each preparation is mentioned per unit, that will be great if possible
August 16, 2013
Rated 4.0 out of 5.0 by Bhaving Spacious rooms & good property
Nice & decent hotel with spacious room. Good food & friendly staff.
August 2, 2013
Rated 5.0 out of 5.0 by aussie47 aussie47
What a lovely hotel,complimented by charming and helpful staff from dining,housekeeping,room service ,chefs and concierge all of exceptional service delivery. Thank you Sous Chef A V for your Bhaji recipe and pickles. The hotel/taxi/drivers very efficient and knowledgeable and polite
July 26, 2013
Rated 4.0 out of 5.0 by Maysa Room Carpet
The carpet in the room has a very unpleasant smell. I had to ask the housekeeper to spray the room to be able to stay inside
July 23, 2013
Rated 4.0 out of 5.0 by tomjom Staff & Service
Staff at the hotel from the reception to the lounge and room service are very professional and courteous. I'm a ihg and starwood regular. I have been in properties which are 10 times more plush than this one, but what makes the difference is customer service. There were times I did not get what i expected in terms of facilities but the service by the staff made up for it.
July 18, 2013
Rated 5.0 out of 5.0 by Kumarhk Amazing Stay & Thanks Crowne Plaza Okhla
This was a weekend gateway with my wife as a part of her birthday gift and Crowne Plaza Okhla made that stay of mine one of the most amazing stays at a Crowne Plaza. They surprised me with a Chocolate cake and a bunch of flowers which was beyond my expectation. Recognition for IHG® Rewards Club was there and the guy at the front desk was so polite and courteous along with the restaurant manager on duty at the time of breakfast.
BRAVO Crowne Plaza Okhla!!!!!
July 4, 2013
Rated 5.0 out of 5.0 by Binayak Excellent location ,comfortable stay
Excellent rooms, great service ,nice restaurant,good food
June 14, 2013
Rated 5.0 out of 5.0 by Nura Great hotel with excellent ambience
Stayed at the hotel for two nights.I had a very comfortable stay & the staff right from the gate to the room service were curteous. Since I had my own car entering the hotel from the main road was not easy as you need to take a sharp left turn.Some better way needs to be developed
May 27, 2013
Rated 5.0 out of 5.0 by Dev52 First Class Hotel
My 4 nights stay in this hotel recently was very comfortable. Won't forget to mention that the services in the restaurants by the staff were top of the range...
May 23, 2013
Rated 5.0 out of 5.0 by Mannidor Overall experience
I was impressed with the comfort and service. Staff was very helpful and friendly. The rooms were spacious and clean; the aircon worked efficiently. The wifi-internet connections worked perfectly. Food and beverages were of good quality, although the requested wine from the winelist was not available. The shuttle to and from the airport was efficient.
May 22, 2013
Rated 3.0 out of 5.0 by Kenichi Pick-Up Service & Laundry
When I arrived from London at New Delhi at around 23:00, nobody was waiting for me to pick up although it was a inclusive service. It was horable experience considering the night time in unknown country because I even did not there were 3 Crowne Plaza in Delhi and I did not have a name of my Crowne Plaza and telephone number due to my belief that hotel would pick me up at the airportl.
There are marking points on the laundry order sheet as Starch, No Starch, On hanger and Folded. It must be for shirt however it is fuzzy. When I ordered business suit for laudry with shirts, I marked No Starch and Folded. Suit jacket was folded together with all other laundries. Folding jacket might destroy shorlder pad etc. I claimed the system is fuzzy so I could not blaim the clerk who did fold the jacket. 2 days later, I ordered a blazer jacket and shirts for laundry. Again blazer jacket was folded. Clerk said I marked "Folded" so they folded. Very understandable. However if I mark "Starch", do they starch on Jacket also ?
Anyway the system (paper) needs to be improved.
April 16, 2013
Rated 5.0 out of 5.0 by KD91 Excellent service and value!
Very nice newer hotel and great value for the price! Thanks for the good service!
April 10, 2013
Rated 5.0 out of 5.0 by Debs13 Fantastic staff, excellent value, great environment. Good location to get around Delhi easily.
The Crowne Plaza has a welcoming feel, on arrival and each and every time you return. The staff are excellent, always keen to assist you and ensure you are satisfied with the hotel. The rooms are great value for money and the food is of a very high standard, meeting everyone's needs,with great attention to detail. Overall a great place to stay as it aims to meet the needs of all customers.
April 2, 2013
Rated 5.0 out of 5.0 by TWBelt Exceeds Expectations
Excellent hotel with large clean and comfortable rooms. The friendly staff make you feel a welcomed guest. The extra amenities in the room made the stay even better. A tooth brush and paste were by the sink and I had lost mine. Soap and shampoo selections were abundant and the shower itself was so refreshing.
A 40 inch flat screen to view from a comfortable bed made such a good way to rest. The breakfast was a delightful treat. Next time I am in Delhi this will be my base.
March 9, 2013
Rated 4.0 out of 5.0 by SKS1 Great property - excellent staff - great service
This was my 5th stay at this property and I have never been disappointed. They offer the best breakfast and the business center has shown constant and consistent improvements. Free internet service to Priority Club members is a step in the right direction.
Got sick during my last visit and the hotel arranged a phone meeting with a doctor, who was helpful.
March 6, 2013
Rated 5.0 out of 5.0 by Roc247 Oasis from Dehli
Clean, well appointed rooms with uber attentive staff that pay close attention to detail. The breakfast was fresh and for dinner, the head chef came out to personally discuss menu options with us due to dietary restriction. bravo!
March 5, 2013
Rated 2.0 out of 5.0 by Prem Could have been better
I have stayed at the Crowne Plaza, Okhla before and have been very happy with the amenities, service and hospitality. However, this time was a bit of a let down. For some unforseen circumstances, I had to extend my trip but was told that the hotel was completely sold out and hence I had to vacate the hotel. I requested the front desk to check if there was any way that I could continue staying for another 2 days. When they called back saying that there was no chance, I said that I understood and that it was ok. But immediately after that they started asking me what time I will be checking out in the morning. It was as if they wanted me to leave immediately. It made me feel every unwelcome and made me wonder if I was a Priority Club member or not!! Making someone a Priority Club member and then treating them like this is really sad. Nobody even called me to explain the situation. It was like they were not even bothered! Until and unless I have no other choice, Crowne Plaza, Okhla won't be in my list of places to stay in. A really sad departure from the earlier experience with the hotel.
February 11, 2013
Rated 5.0 out of 5.0 by Ash22 Great Stay
Great place to stay. rooms were comfortable. Food is amazing.
February 10, 2013
Rated 4.0 out of 5.0 by Kish88 Great hotel! Great service! Great food!
This was my first time in Delhi and I did not know what to expect in terms of accommodation. However I can now say that on my next visit to Delhi I will definitely choose this hotel again as I felt that the service and the food were excellent!
Staff members were very polite and friendly. It also seems that hotel management has received good training and has good experience of working in the hotel industry. This was shown in their professionalism in dealing with any guests enquiries.
Food was excellent! I have stayed at many hotels before and have always felt that hotel food was average. However there are two restaurants within the hotel, both offering an excellent variety of dishes!
Rooms were very clean and spacious, with good Wi-fi!
Keep up the good service!
February 9, 2013
Rated 4.0 out of 5.0 by Edwin88 Excellent service
Stayed 3 nights in december 2012. Being platinum member , upgraded to club room. The rooms are very clean and spacy. Excellent rain shower and all whats needed for à business traveller. Small things like an I pod docking station makes life even more comfortable...excellent. Wifi receipt was very good. Helpfull and high service staff. Stayed in many IHG hotels, and can say, " these people do great". Since we had a business meeting in the hotel, they offered me the meeting room in the lounge. The second day it was booked, they offered me the big meeting room without any charge. This is the way to treat loyal customers. Simply great! Will def come back again on my next stay in Dehli.
December 24, 2012
Rated 3.0 out of 5.0 by KSC24 ok as business hotel
hotel is ok as business hotel; it must be cleaned up much better; in batch room as well in bed room.
Internet is good; food excellent.
December 16, 2012
Rated 5.0 out of 5.0 by Dogstevieboy A Relaxing Experience
Just once in a while you can get a pleasant surprise when staying in a hotel you don't expect. Everything was immediately ready on arrival and the check-in staff elaborated on the hotel facilities. The porters took the luggage up and the room was something else. You really felt you had arrived at home. I have never said that about a hotel before.
Tried the main restaurant and my past hotel experiences have shown this is not always the best move. But again joy, the food was just so..delightful. Also tried the pedicure and had my hair done, both top class.
The best judge of the hotel character is when something goes wrong. A faux pas was met with huge apologies and the manager went out of his way to make amends.
Would I come again? It will be my first choice when I return to Delhi. Should you chance it? Well it is nice to have a great secret.
December 9, 2012
Rated 3.0 out of 5.0 by Isthmus Mixed experience
Despite earlier indicating to the local staff handling my booking that an early check-in was not a problem, reception insisted that they do not allow early check-ins. They also failed to credit my points to my account, wasting my time on a retroactive claim.
I had however, a good experience with the friendly gym trainer which more than made up for it.
October 20, 2012