Rated 2.0 out of 5.0 by tyme2par4 Not coming back
I was in New Orleans for a business conference last week and the problems started from day 1. When I checked in I was given a double bed rather than the king I reserved. It wasn't a big deal, since it was just me. The window in the room was tiny, 18x24" I would assume. On top of that, it didn't even open. By far the smallest window I have ever had in a hotel.
Wifi is $10/day per device, and tends to be a pain to connect. In this day and age, that is just unacceptable. There are plenty of hotels out there with free wifi. Paying for internet was the minor problem. The second day I was there, the hotels internet went out at 9 am (After I had already paid for both of my devices for the day). The internet remained down for the rest of my stay (2 more days). Not only me, but everyone else in the conference was either out of luck, or stuck trying to do work on their cell phones.
I will not being staying at a Crowne Plaza hotel again.
May 21, 2013
Rated 1.0 out of 5.0 by Texasrob Less than desired
Something changed here because in the past this property was different. My door was opened by security while I was sleeping "to ensure my key worked". I never complained it didn't This was at 9:30 at night. Rooms are very small and I yielded to service people with carts instead of them waiting for me to pass
May 20, 2013
Rated 4.0 out of 5.0 by Wyoung411 Great location, but beware valet parking and front desk staff.
Overall, our experience at the Crowne plaza was an enjoyable one. There are a just a few things to note. I booked this property through its website specifically because it had a special for free valet parking, and called to confirm this with a representative. However, when I was checking in I was informed I would have to pay $32ish a night for this service. After having to show them on my phone how I booked it and everything they agreed not to charge me for the parking. When we arrived to the room, we discovered someone else's luggage already unpacked in the room. We went down and were told we were accidentally given the wrong room and got another one down the hall which was just fine. The trip went great and nothing went wrong until they slid the bill for checkout under the door. Guess what...they charged for parking. I had to go back down to the front desk where they acted like they had no clue that I wasn't supposed to pay for the parking, but eventually they gave way and made good on their word after going to talk to the manager. I would recommend this property, but only if you're extremely organized to prevent getting overcharged for things you were supposed to receive for free.
May 17, 2013
Rated 5.0 out of 5.0 by russf Great stay
I had a great stay at the Crown Plaza. Room was a little stiff and dark, but the staff was incredibly friendly and helpful.
May 17, 2013
Rated 5.0 out of 5.0 by mesaarizona Beautiful hotel
We enjoyed three nights at this lovely hotel. The staff was very professional and courteous. The gentlemen who helped us with our luggage and in obtaining numerous cabs were extremely helpful and polite. My husband uses a wheelchair and the guys were very kind in assisting us. Our room was lovely and the bed was extremely comfortable.
May 16, 2013
Rated 5.0 out of 5.0 by williamrm Pleasant stay
Pleasant stay; pleasant, attentive staff; excellent location
May 16, 2013
Rated 2.0 out of 5.0 by Jen1367 Dissapointment
If all you care about is a good location, this is the hotel for you. If you care about how well you're treated, stay clear of this hotel. Our view was of a brick wall. When you're paying a few hundred a night, you should be warned of this, I think. A friend of mine was blatantly insulted by a bartender in the bar, the manager could have cared less. We had equally bad service in the Oyster bar. I used to stay at Crown Plaza's frequently when I traveled for work. This stay made me change my opinion of the chain.
May 15, 2013
Rated 5.0 out of 5.0 by Clarks Great hotel
We were in New Orleans for Jazzfest. We found the hotel to be clean, quiet and professionally operated. The room was cleaned daily and was always quiet. The location was the best feature with downtown shopping and the French Quarter just steps away. The Superdome, the river area and casinos were all within walking distance. Getting a cab never took more than a few seconds. The staff was polite, friendly, and competent.
May 14, 2013