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Rated 4.0 out of 5 by 504 reviewers.
Rated 5.0 out of 5.0 by Did well during Mardi Gras parades I stayed at the hotel while attending a meeting while Mardi Gras was starting. First, the basics: check in was fast and easy; all the staff I interacted with were extremely pleasant and helpful; the room as large, clean and very quiet and the meeting facilities were very nice. Our 8th floor room was on Bourbon Street, but I did not have any difficulty with noise. The Mardi Gras parades started on the Friday I was there, and Canal Street was packed with - how to say it - very happy people. The hotel did a good job managing the situation just outside their front door and separated the party goers from the hotel guests with little fuss. There was more noise on parade nights, but that is probably true for most of the city. The location can't be beat. February 27, 2014
Rated 4.0 out of 5.0 by Non smoking room stunk of stale cigars Overpowering stink of cigar was the only negative. Will stay here again. The exec club was a nice perk for priority club. Great desk staff. Everything else was great about the stay. February 26, 2014
Rated 1.0 out of 5.0 by Worse experience I am a platinum club member and I had my family for the first time in New Orleans. wearrived very late and the kids were very tired. We were put in the old part of the hotel in one of their worse rooms. Bathroom was dirty with big yellow ring in toilet. Towels seemed used and the room smelled very bad. Next day we asked them to change our rooms and they did. This room was in the new building and cleaner but the chose not to clean the room until 6:45 pm after 3 calls to the housekeeping. This is the worse vacation we had as a family. I travel for business and I always stay in Holiday inn family hotels but I have to think twice for future trips. February 26, 2014
Rated 5.0 out of 5.0 by Fab hotel experience! Had a wonderful experience. Every single staff member I encountered was polite and friendly. Not one grouchy or surly attitude anywhere! Food was good, executive lounge was a nice treat, location perfect for parade watching & sightseeing. Will happily return. February 26, 2014
Rated 4.0 out of 5.0 by great location for Mardis Gras overall hotel experience was very good. We had an issue with the air conditioner which would not shut off and the room was 62 degrees hard to sleep first night. However after 6 contacts with front desk and a manger it was finally fixed. Second night was great. Parades went by front of hotel until late at night. The action on Bourbon street was just around the corner but hotel was very quiet. We had a great time February 26, 2014
Rated 4.0 out of 5.0 by Location great Great location if you want to enjoy mardi gras. Parades right in front of hotel, bourbon street on side. We were disappointed we couldn't go on balcony as it was booked to a group. Platinum member and asked for upgrade we we're put in room without window on 2nd floor. We asked to be moved and we're put on 7 with a window, but due to ledge couldn't see out was sufficient to sleep, bed was fine. Club room nice getaway, the snacks a little unusual..saltines and stale veggies in evening, did enjoy the complimentary one beer or wine. Employees were very helpful with any questions, and friendly. Good hotel for short mardi gras stay, but have low expectation and you will have a better stay. Don't have any expectation for club membership, as they don't upgrade. February 25, 2014
Rated 4.0 out of 5.0 by Great Location! Right on the corner of Canal Street and Bourbon Street. Staff is always very accommodating. I stay here for business and they are always courteous. February 24, 2014
Rated 3.0 out of 5.0 by lack of amenities no frigobar no shower cap icemaker out of service 9floor M) dirty sheets bag in the aisle for one full day thr allstar week end does not jutifie thei price of 400$ /day February 21, 2014
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