Rated 4.1 out of 5 by 441
Rated 3.0 out of 5.0 by HomeSuiteHotel Average
Not the 5 or 4 star I was looking forward to, but decent enough. The room and bathroom were dated. No issue with any noises from Bourbon street (we were on the 7th floor of the Bourbon st side of the hotel). Our room was so cold and maintenance came up twice (over a 4 day period) to help figure it out. Was not greeted as a Priority Club member nor given an upgrade for Platinum.
The good? LOCATION. And the bed was sooo comfortable. Both, very important after a night on Bourbon.
February 9, 2013
Rated 5.0 out of 5.0 by MrPete123 Excellent Service
Whenever I stay at the Astor, the service is excellent. I've never had any issue that wasn't taken care of immediately.
February 7, 2013
Rated 5.0 out of 5.0 by IdahoJimmy Amazing staff! Amazing City!
WOW! is all I can say. From the location to the great comfy beds to the staff everything was just top notch! I did not mind the shuttle on Sunday morning as I can easily see how busy the traffic is in the area. Of course some people will find something to complain about.... Bell man Eric and Bull were so helpful every time I passed by them. The front desk girls were always smiling. Melissa and Dana especially was helpful. My room was very clean and spacious. Restauraunt served excellent food. i really cant say enough! We will be back soon!
February 3, 2013
Rated 5.0 out of 5.0 by conga1 hotel
this hotel was awesome and would definitely come back
February 3, 2013
Rated 4.0 out of 5.0 by Taogirl Taogirl
Front desk staff was very unfriendly.
Bellman took us to our room in the building attached to the
main hotel and we were really upset. We ordered a King bed and the room we were given was so small there was about
2 feet from the end of the bed to the wall.
Our wonderful bellman went to the front desk and had them
change our room to the main part of the hotel. The new room
was twice the size of the first room and more centrally located.
I wondered why the crabby front desk clerk didn't give us the
better room in the first place. Not a good start.
The new room was spacious and nice. Exercise room was
nice. Really comfortable bed and the room was cleaned
Location was great - right on Canal Street.
The hotel manager graciously extended our check out time to
accomodate our later flight. Refridgerator would be a nice touch.
February 2, 2013
Rated 2.0 out of 5.0 by John2418 I am being improperly billed!
My credit card was improperly billed with another one after an individual had paid cash.
February 1, 2013
Rated 5.0 out of 5.0 by kappie great service
thoroughly enjoyed my stay at the hotel and in the city
January 31, 2013
Rated 2.0 out of 5.0 by Guest1240 Dont stay in Room 1240
I stayed at the Crown Plaza New Orleans French Quarter hotel because I attended a conference there. I arrived late on a Tuesday night and the front desk clerk was very nice and quick getting me checked in, however no one offered to help me with my bags. When I got to my room it was very clean, but there wasn’t a mini-refrigerator or any water bottles in the room. The next morning I noticed something was wrong with the shower when I couldn't get the water to come out of the shower head. After several tries I finally got it to work but there was hardly any water pressure. I was in the middle of showering with soap from head to toe when the water just stopped coming out of the shower head. I turned it off and tried turning it back on but there was no water coming out of the faucet at all. I called the front desk and they said they would send someone up to fix it. After waiting almost 45 minutes with soap still in my hair I called the front desk again. That is when they alerted me that the water stopped working throughout the entire hotel. So I went into the bathroom and turned on the water and it was working, but I still couldn't get it to come out of the shower head. So I called the front desk again to inform them I had water but the shower still would not work. Again they said they would send someone up. At this point I was running late for the conference and had to rinse out my hair in the sink. As I was running out the door is when a maintenance man came to look at it. He handed me a coupon for a complimentary breakfast and said he would fix it. I went back to my room several times throughout that day to see if the problem had been fixed, but to my surprise it had not. I complained to the front desk again about it and they kept saying they would get it fixed. Not once did they offer me another room or seemed concerned about the inconvenience this was causing me. I could have cared less about the free breakfast; all I wanted was to have a working shower. The next morning I was able to get it to work after several tries, but once again there was hardly any water pressure. If I ever visit New Orleans again whether it is for business or personal reasons I will never stay in that hotel again.
January 31, 2013
Rated 2.0 out of 5.0 by Ayesha31 Be Careful!
Overall, I had an okay stay at the Crone Plaza. My room was nice and the staff was friendly. I booked a double bed suite and stayed from Jan 18 until Jan 21. However, the first problem I had was that an additional $200 was being held on my debit card! The second problem occurred when I was attempting to go to the front desk to inquire about the additional charges on my debit card. I got off the elevator on the ground floor and slipped in a puddle of vomit in the FRONT LOBBY near a sofa! Still horrified, I managed to make my way to the front desk to report what I just encountered was that stepped out of the elevator. I was then told that a $50 damage fee was held for each day of my stay. This would have been nice to know when I paid for my entire stay on the first night.
January 30, 2013
Rated 4.0 out of 5.0 by MitchK Overall Good Experience
I came to Astor Crowne Plaza as a member of a group conference. Briefly, all services and properties were at or above expectations except banquet lunch food which was slightly below expectations ("rubber chicken and veggies"). Food and service in Bourbon House restaurant were above expectations, though bar was expensive and closed early with customers still ordering drinks in the bar lounge. I would try this hotel again.
January 29, 2013
Rated 5.0 out of 5.0 by 77dre Definitely would go back!
This hotel is in the perfect location. We went for the first weekend of Mardi Gras - was right in the action, but far enough where it wasn't too loud at night. The staff and atmosphere were great.
January 28, 2013
Rated 5.0 out of 5.0 by LLM619 Room serviced all of our needs!! We always love a refrige, micro wave!!
This was our 2nd stay at your hotel and the over all experience was a 5 star stay.. The staff are very upbeat and happy and really hope you have a great day!! Thanks for a great vacation!! Where you stay is very important, and I'd recommend this hotel to all!!
January 28, 2013
Rated 5.0 out of 5.0 by LLMReb Great visit
I highly enjoyed the visit. The rooms are fantastic, the staff is very professional and helpful. They check you in quickly so you can go enjoy one of the more unique cities in North America.
Wonderful stay, and I'll stay much more regularly. I've tried so many hotels in NOLA, and now I feel like I have a great location to use time and time again.
January 27, 2013
Rated 5.0 out of 5.0 by longhornkate Perfect Location, Parking Could Have Been Better
I came for a friend's wedding and it was my first time in NOLA. I had a great time and the hotel was fantastic. Location is great and the staff tried really hard to make my stay fantastic. Only weird thing was the parking. Expensive (that's given due to location) and hard to get a valet's attention. But great overall.
January 26, 2013
Rated 5.0 out of 5.0 by Traveler72 Fun
Great place to stay. Breakfast in room was yummy and so much food.
January 25, 2013
Rated 5.0 out of 5.0 by BAD512 Best Location for Bourbon St.
This trip to New Orleans couldn't have gone any better! Two days before arriving, the website showed that the hotel was sold out. Next morning I check and was able to reserve a room with king bed. Myself and 2 friends all decided New Years Eve morning to make the drive from Houston. Once we arrived and checked in, I was informed that we were upgraded to the suite! This gave us access to the manager's reception for drinks and they also served ettoufee. From the Front desk, to housekeeping, to bell man and valet guys. Every department staff member that we encounted, greeted us with a smile and helped anyway possible. We were able to walk right out the hotel entrance and be right on Bourbon St. Had a great time this visit, not sure if I can stay at another hotel when I return to New Oreleans. Much thanks to everyone at this Crowne location.
January 24, 2013
Rated 5.0 out of 5.0 by meandme1962 Great stay
I will stay here anytime and stay again and again.
January 24, 2013
Rated 2.0 out of 5.0 by JE111 Pricing Change was disturbing
The hotel was nice and clean. The disturbing thing was that I was given an "estimated price" when I made reservations on line. I assumed it was estimated so that it might be changed if we had services such as room service. When I checked out they had doubled the number of people we had...it took awhile to get that corrected. Then the price was higher than the estimated, although we did not have any expenses or other services. I showed the desk clerk my print out of the reservation and the price listed. The desk clerk was unable to explain to me why the price charged was higher than the quoted original price. She just kept saying the original reservation price was an "estimate". I don't like not knowing why it was different ...the stay was over and I had to pay the bill...regardless of the increase. We had a taxi waiting and were in a hurry to get to the cruise port so I just paid the extra amount. While the hotel was nice, I won't stay somewhere again where the price can be increased without an explanation.
January 24, 2013
Rated 3.0 out of 5.0 by Hunter35 Recent Stay
The hotel overall was nice. However the staff at the front desk were less than impressive. They were very short with answers and were not willing to help. Frankly, they acted like I was bothering them when asking a question. Upon check in they messed up my collegue and I's priority club numbers and tied both of our rooms to his number. Even though I was the one that made the room reservations. They were unable to clear it up during our stay, and i finally got sick of asking them about it after an 5 day stay.
I will not stay here again, solely because of the staff. The hotel was nice and in a great location.
January 23, 2013
Rated 5.0 out of 5.0 by LN323 First time in N.O. - great experience
The Hotel was well appointed and well-staffed. The room was clean except the corners of the room and behind furniture could have used serious vacuuming. Ironing board was not in great shape, but usable. Everything else was great. Those two strikes are minor and could be a fluke to the one room I was in. Location was great for my needs. Fitness room was great. I would stay again.
January 22, 2013
Rated 5.0 out of 5.0 by TCBTrent Great loacation
The hotel is located in a very good spot. Corner of Canal and Bourbon. Good eating and entertainmend barely a block walk away. The beds are comfortable. The window in the room is small. The staff is very nice.
January 19, 2013
Rated 4.0 out of 5.0 by CardsFan Beautiful Hotel Fabulous Location
We were very excited when we found this hotel and the location to all the local attractions. It was a little on the pricey side, but for the season, our stay was from Dec 30 - Jan 3 it was comparable. We were in town for the Sugar Bowl Football Game. The desk staff was very accomidating at check in. When we arrived at our room , we found that our A/C was not working. The room was stuffy. I called the front desk and they immediately sent someone up to fix it. Seem that it was just a bypass. He even showed me how to fix it if it happened again. WHen the air did come on it was running REALLY LOUD. It was loud the entire stay. We spoke to the front desk the next morning , they sent someone to fix it while we were out. When we returned that evening A/c was off. I had to reset it with bypass trick I had learned and motor was still LOUD. We let it run for a little while but couldn't sleep so it was shut off. Thank goodness the room was cool. The next day we said something again and was told they would look again or we could switch rooms. We opted to stay in the same room, but the A/C was still REALLY LOUD. You could hear it running all the way down the hall with the door closed. I wish they could have repaired it because it would have made everything EXCELLENT!! On the plus side we got to enjoy the fun of Bourbon Street after New Years Eve from our hotel Balcony . Just our 8 people party!! Staff was aware we were there & fine with it!!
January 19, 2013
Rated 5.0 out of 5.0 by ConferenceAttendee Very accomodating staff in a charming hotel
This old world hotel really gives you the sense of being in historic New Orleans, unlike a couple of the other mega-modern hotels nearby. The interiors are beautiful, including the lobby and bar. The room was also very comfortable, big, and clean. What I really want to do is praise the staff, who showed a level of hospitality and concern for the customer that is unusual for a large hotel. When I was ill the morning we were supposed to check out, they were very understanding and at quite short notice let us extend the check-out time until 2pm without extra charge, which was a big help. The wireless internet connection was quite slow at times, but when I called the desk they got me in touch with the technician who was attentive to trying to fix the problem - and in any case when I checked out it seems because of this problem the front desk decided to waive my entire internet fees which were for 4 days usage. I can't expect for everything always to run perfectly at a hotel; what counts is excellent staff like this, who care about the customer and proactively addressing any problems that come up. By the way, the restaurant and bar are excellent too, and seem to be a top destination even for people not staying at the hotel. I definitely recommend staying here.
January 16, 2013
Rated 3.0 out of 5.0 by Bernhard0246 Fair, but not more.
Fair hotel, but not spectacular. Staff not very friendly. What I found wierdest is that they seemingly put some chemical on the floor of the bathrooms and the elevators that makes the floor more shiny. The result is that the floor is very sticky, leading even to squeaky noises when your shoes are lifted up from the floor. Very strange, never had this before. On one side of the hotel is an extremely noisy airconditioning from a neighboring building. But they provide earplugs in the room without the need of asking for it.
January 16, 2013
Rated 3.0 out of 5.0 by miki Great location, not so great service
The hotel is superbly located right on the corner of Bourbon Street, and not too far from the Museums. I had two problems. First, the internet connection in my room was really spotty, so my Skype international phonecalls kept being interrupted. This was an ongoing problem. Second, when I arrived, I got my room keys, went to my room--- only to find other people there!
January 15, 2013
Rated 3.0 out of 5.0 by BeNiceAlready I am not a criminal.
Front desk people were very rude, treated me as if I were trying to rip them off of 4 nights stay (when my company has hundreds of rooms booked for multiple days later in the month) because the company credit card was declined. A legitimate mix up that was solved the next morning.
After what began as a polite interchange on my part that ended with a nit wit telling me I didn't need to go to my room to get contact info when I had a phone in my hand I was finally escorted to my room by security. I got what I needed, came downstairs and it was settled. All of it could have been handled professionally and politely instead of treating me as if I was a drunken 18-year-old carrying my things in a paper grocery bag.
After being treated like a credit card scammer I witnessed 2 men come into the lobby and try to shake down two foreign travelers. My colleague had to intervene. Nice, treat the customer like a hoodlum and let the thugs bully for money in the lobby.
The rooms in the old wing are lovely, the staff up until that point nice but 2 bad apples can really spoil the whole bunch.
January 15, 2013
Rated 5.0 out of 5.0 by drbebop great experience with a friendly staff
I enjoyed the comfort of the room with its classic style
January 15, 2013
Rated 3.0 out of 5.0 by Roypfdfsdfd Poor rooms in the older part of the hotel
I stayed in the older part of the hotel.
First nigh I stayed in a room very noisy. The room was taller than larger with a huge window just in front of the main street.
I asked to change it after a night without sleeping due to noise of the street. The new room was better but nothing special.
The room was clean but the service was average. Again nothing special.
January 15, 2013
Rated 5.0 out of 5.0 by daec Christmas Time in NOLA
We arrived and were left standing at the curb with our bags ignored by the bellman. We checked in and the room that we were supposed to get was not available, we were put in a room right next to the outside hvac units which were extremely noisy and the room was freezing. The next morning I spoke with Aeisha at the front desk, she was extremely nice and professional, she changed our room to a suite, which was delightful.
Terrence found my credit card and had it returned to my room, which was also wonderful. The Concierge was most helpful and extremely nice.
What started out as an iffy choice turned out to be wonderful due the excellent staff.
January 12, 2013
Rated 3.0 out of 5.0 by FloridaTraveler Great Location but Lobby Really Needs Updating
This hotel is in a great location. The staff is very nice, especially Paul, the concierge! The rooms are well appointed but one of our two rooms had a very musty odor (not uncommon in New Orleans). However, we really didn't like the only parking option offered, which is valet parking using an open lot some 4 blocks away. Having an upscale car in an open lot did not work for us. Instead we used self parking in a parking garage near the Westin. Our other complaint was that the lobby furniture was very old and very dirty! Really bad for an upscale hotel. Additionally, the window in our room was covered with mold on the outside. Not the best housekeeping....
Overall, while it is a great location, we found most Holiday Inn Express location to be more to our liking than this location..
January 11, 2013