Rated 4.0 out of 5 by 504
Rated 5.0 out of 5.0 by PiaG Great bedding and very nice, helpful staff
This hotel has almost everything you could want. The bed was awesome as well as the bedding. Staff was great-can't say enough about the staff. My only complaint would be the coffee pot. Did not always work and a Kerug would be a nice addition to your rooms.
April 6, 2013
Rated 5.0 out of 5.0 by PensacolaTraveler Astor Crowne Plaza - Canal at Bourbon
We (my entire family) stay at this property at least 6-10 times a year. The staff is ALWAYS friendly, the rooms are clean, extremely comfortable beds, great showers and water pressure, cozy and quaint bar, delicious Bourbon House Restaurant next door, awesome concierge, and the convenience is unmatched. If you are looking for closeness to the French Quarter, this property is where you want to stay. Literally, out the front door is Canal Street, and out the side door is Bourbon Street. There are so many other hotels in New Orleans / French Quarter, but my entire family cannot say enough great things about the Astor. Crowne Plaza. Please keep doing what you're doing - DON'T CHANGE it makes you stand out, and makes you the BEST!!!!
On an additional note, we stayed at the Astor the night before Hurricane Katrina hit, and checked out at midnight to travel home. The assistance that was provided by the Astor was TERRIFIC! There were no hassles, the staff was MORE than accomodating - even though there own livelihood was at risk. Again, we cannot say enough GREAT things about this property!!
April 5, 2013
Rated 3.0 out of 5.0 by TexasVisitor2013 New Orleans Crowne Plaza Dual Personality
This was my first stay at the New Orleans Crowne Plaza at the corner of Bourbon and Canal Street. It is a fantastic location.
I learned a few things from my first stay here. The hotel is actually divided into two parts - the Canal Tower and the Historic Alexa Quarters. I was given a room in the Historic Alexa Quarters. To be honest, I found this area of the property to have a distinct "musty" odor. It was clean - no doubt the housekeeping staff are at work - but I would not stay here again given the distinct odor I could smell. I almost went downstairs to the front desk and asked to be moved. Also, my king room was smaller than others I observed and not just the room. I had a tiny 23" flat panel TV - I noticed other King rooms had nicer carpeting (the ones like in the pictures on the hotel site) and larger 40" flat panel TV's. Anyway, all in all - I will not stay here again if I can not confirm the room is the Canal Tower vs. the Historic Alexa Quarters. Also, the ice machine on the 3'rd floor was not working. And every ice machin in the Historic Alexa Quarters had white batch towels folded up underneath them to trap leaking water (part of the musty smell??) - why not just upgrade to some newer maintenance free ice machines that work - I'm sure the hotel staff would appreciate it as much as the quests. All in all - I don't think this property qualifies as a "Crowne Plaza" - more like a mid grade unrenovated Holiday Inn.
April 4, 2013
Rated 5.0 out of 5.0 by BGen Top Quality From Start to Finish
Best notel experience we've enjoyed in 40 years. All personnel were friendly, courteous, knowledgable and HELPFUL. Perfect location for exploring French quarter area, Dining, including on property restaurant, convenient and GOOD. Executive lounge among the best I've experienced. Check-in/checkout just right as was valet reception on arrival. Prompt return of car when ready to leave. Room quality excellent -- good bed, bedding, comfortable room. i have nothing but good things to say about this visit and am planning a return in a few months.
April 4, 2013
Rated 5.0 out of 5.0 by Julie1204 Great Weekend.
This was not our first stay at the Astor, we love the location and have stayed here several times. I would have given the staff 5 stars except for the Valet service. We did not drive but arrived and departed by cab, When we arrived they did not seem to notice and went on talking together, no one greeted us to the hotel and when we left it was crazy out front. We got our own cab and left. Not that I needed help to get a cab but the Valet's are the first and last impression of a hotel and they dont make a good impression.
But, the front desk girl, Monique (I think) was great and super nice, my key was messed up and she fixed it with a smile. The staff who worked on the 4th floor lounge were great and the maid for our room was nice and polite when we saw her.
The room was clean and the bed was comfy!!!
Thanks for a great weekend and we will be back!!!!
April 4, 2013
Rated 3.0 out of 5.0 by Karen3252013 It's the little things that count...
1. On the 2nd floor facing Burbon St. with LOTS of windows. The only problem is that they were dirty from the inside with previous guests' face oil residue...I left notes asking the staff to clean and they were either ignored or did not understand ....?..."Please clean the oil off the windows".....I even left extra tip the first day for this.....
2. In the 5 night stay M-F...I did not have to call on ONE day for my newspaper. Then housekeeping and the front desk could not decide who was responsible when I did call for the paper.
3. cleaning the room I guess depended on the occupancy overall...some days it was in the AM and others it was close to 5PM. Which makes me concerned about how 'clean' it actually was given the aforementioned window situation.
4. The room temp varied....during the day nice and cool...at night, way too warm... I had to run the fan on manual all the time to keep it comfortable to sleep....needed to keep the air moving or it got stuffy.
All in all...I will stay here again. My stay last year did not have these problems...so I hope my stay next year will not have them....
April 4, 2013
Rated 4.0 out of 5.0 by Shelley27 Great location, historic property
This hotel is located on a main street. They have a great system to get guests checked in and out efficiently. The property is beautiful, in a historic Francophile way. Located at the edge of the French Quarter, it's also convenient to the Garden District, the river front and other family-friendly venues. Everyone was friendly, helpful, and attentive. This was a good stay and we would recommend this property.
April 3, 2013
Rated 4.0 out of 5.0 by Monty20634 Nice Hotel
This was my first time staying at this Crowne Plaza, but I will definitely be back. The entire staff was very friendly and professional from the bell hop to the front desk personnel. The rooms are very well done and room service is available around the clock. The location is phenomenal! We were able to completely enjoy ourselves in the French Quarter, and not have to worry about catching a cab or driving back to our hotel. I highly recommend this hotel!
April 2, 2013
Rated 4.0 out of 5.0 by Bea28 Internet
I was rather disappointed in not having free internet service.
To have to sit in the lobby was not a viable option.
April 2, 2013
Rated 1.0 out of 5.0 by BERNAL BAD SERVICE
I have stayed at dozens of your properties, including those with lower costs.
I have never stayed at any hotel, your brand or any other, where customer service was less of a priority.
Your people are ill prepared, unwilling and unable to provide reasonable customer service.
It is a great pity.
This hotel requires that you reeducate your people.
April 1, 2013
Rated 4.0 out of 5.0 by Heather500 Almost perfect
We had two adjacent rooms to fit 6 people. The staff were great; the rooms were nice, clean and comfortable except for one major and one minor issue.
MAJOR issue - plumbing. Our toilet had trouble flushing - this lasted the entire stay. When the room next door ran the water in the sink/shower or flushed the toilet, our sink filled up with disgusting gray (and chunky!) water with a sewage smell. The first time it happened we just let it go, assuming it was a fluke, but it got worse. One night we came home and the water in our sink was so bad that you could smell the sewage in the hallway. We called maintenance and they fixed it pretty quickly, but the smell seemed to linger. The next day I used the lobby bathroom and two of the sinks had chunky stuff in them so I assume the problem was in othr areas too.
Minor issue - air conditioning. The AC turned itself off on our last day and wouldn't come back on. The same maintenance man came by immediately and fixed it right away.
All in all, a great hotel for the money and location, but I would have liked it a LOT better if the plumbing issue hadn't come up.
April 1, 2013
Rated 4.0 out of 5.0 by Tami1961iowa Recent Stay
The room I stayed in, 1326, is next to the elevators on floor 13. I heard the elevator go up and down all night long. I could hear it during the day when I was in the room, but I was not trying to sleep so it was not an issue.
I would definitely ask for a room located away from elevators.
Staff were very pleasant and helpful.
April 1, 2013
Rated 4.0 out of 5.0 by Angela724 Great Location - Work on Valet Parking
Love the location of the hotel. Staff was nice! Bed was comfortable.
Valet was a bit of a nightmare upon arrival, but was greeted fairly quickly under the circumstances. Check out for Valet ;however, was a nightmare. Waited over 30 mins for our vehicle to be brought around along with several other guests waiting this long as well. Valet could either use more employees or a better system?? Also not sure how or who but a fradulant charge was made to our credit card right after the time of booking the room. The matter has been cleared since. But is now a concern for us for future booking.
April 1, 2013
Rated 3.0 out of 5.0 by Jazzprints Beautiful Hotel
Nicest hotel we have stayed at in New Orleans. Just be sure you can sleep with ear plugs. Lots of horn blowing, yelling, sirens, etc. due to the location. Room was beautiful. Staff at front desk was very helpful.
April 1, 2013
Rated 4.0 out of 5.0 by Kydhomonster1 Great View with a Great Location
If you are looking for a place to stay in the French Quarter with views and near the best restaurants, then tis is the place. It has has the feel of an older style hotel with a modern feel. If you are looking for rest, this may not be the hotel for you as it is very lively with people constantly up and down the hallways, talking outside thier rooms, etc. I was not able to get the rest I was looking for due to alarm clock going off at midnight due to an error on the cleaning staff and was not happy with the lack of service by the staff in trying to get a cab, so I had to do it myself. These are minor things but, important to me so take this review for what it is worth. Still a reccommendation with concerns as I am looking forward to coming back.
March 31, 2013
Rated 3.0 out of 5.0 by Unhappyx3 Comfortable beds
Wanted one single bed, queen or king, couldn't get it. AIr conditioner in room was broken. Although response was quick, it took 3 seperate calls to finally fix it. Drain in sink was broken and it took 2 seperate tries and 3 days to fix it. Day we were leaving call the night before to order roon servvice breakfast, the next morning had to make3 more calls to get them to deliver the breakfast before we had to leave for our flight and then they didn't deliver the coffee,tea or milk that was requested. For the money, service should have been better !
March 30, 2013
Rated 4.0 out of 5.0 by gregc nice location / clean room
The room was very clean and centrally located !! The noise at night was actually bearable and the room service was very good and quite reasonable............
March 30, 2013
Rated 1.0 out of 5.0 by CJ65 Horrible Service to the Guest
I recently planned a weekend getaway with my friend, and my dad who drove to New Orleans from TN. The reservations were not right and the quality of the service was 'definitely not what I expected'. The Valet parking which cost about $35 a day was definitely poor. I missed my flight on Monday morning due to no Valet answering the phone to get my vehicle prepared. My friends car had a McDonalds food bag inside from the attendant. My dad was supposed to stay for the 2 nights but could only stay for one due the reservation not being done properly. Furthermore, I am a Platinum Member and travel frequently. So, I would not suggest this property to anyone.
March 29, 2013
Rated 5.0 out of 5.0 by Brutus032004 Emenities par Excellence
The Astor Crowne Plaza is one of the best hotels I have ever experienced. From the moment I walked through the front doors I was treated with kindness and helpfulness. The front desk staff was friendly and the bellmen were magicians loading the carts with all our luggage and shopping bags. Mr. Frederico, the concierge, was pleasantly efficient in making spa and dinner reservations for my daughter's birthday. The valet staff, led by Mr. Antonio and Mr. Andrea, were unbelievable in the expedience of picking up and dropping off my car. Everyone treated us like we were old, dear friends. I gladly give them 5 stars and will definitely stay at the Astor on all my future visits to New Orleans.
March 28, 2013
Rated 5.0 out of 5.0 by rosiejane Quiet comfortable rooms
However, need minibars/ fridges in rooms and a snack machines on each floor. Only way to get a snack was room service, which is overkill when you just want a bite of something. The soda machine was out of diet sodas the entire four days I was there
March 26, 2013
Rated 5.0 out of 5.0 by Priscilla Staff went above and beyond
I thought something was lost/stolen and then found it.
I apologized profusely. Staff was great. I did have a room problem but was handled quickly and moved to another room
Pauline and the other staff in the executive lounge were delightful and so helpful! I wish I could recall the gal at the front desk who was so helpful. Wrote it down but lost the paper. I think Zenda or something like it Xenia or Zenda?
I loved talking with the very kind bellmen.
Every staff person was phenomenal. I loved my stay!
the bed could've been more comfortable and the covers didn't come up all the way.
Thanks for the priority club treatment!
March 26, 2013
Rated 5.0 out of 5.0 by Gene83 Great Hotel!!
The Astor Crowne Plaza is the nicest hotel at which we have ever stayed in our 30 years of visiting New Orleans. The rooms are great and the staff is outstanding. They go out of their way to be accomadating and make our stay there comfortable. We wouldn't stay anywhere else in New Orleans!
March 26, 2013
Rated 4.0 out of 5.0 by Teamroper1 Valet
Valet Parking service is slow!!!!!!!!! Parking is front is poorly designed and getting your car back takes forever
March 26, 2013
Rated 5.0 out of 5.0 by Casey29 Great location
This was a great location for a conference and for fun and relaxation.
March 25, 2013
Rated 5.0 out of 5.0 by Murphyboy Staff and accomodations
The hotel location is ideal for enjoying all that New Orleans has to offer. Due to the hotel being full to capacity, I was originally booked into a handicap accessable room. Not being necessary, the front desk staff was diligent in finding another room for the remainder of my stay. I am working in the area and have made this hotel my home away from home. Great staff.
March 23, 2013
Rated 4.0 out of 5.0 by Thomas852741 Weekend Get Away
The staff at Crowne Plaza New Orleans French Quarter immediately provided me great customer service. To the time I walked out of my room I was treated with utmost respect and dignity as a guest with them. I highly recommend this hotel as a place to stay especially when visiting the great city of New Orleans!
March 22, 2013
Rated 5.0 out of 5.0 by Rabito PERFECT LOCATION, PERFECT HOTEL!!
My husband and I are from and live in the New Orleans area, so we hardly stay at hotels in the French Quarter since we live so close. But we had some friends visit from Minnesota and wanted to make sure we showed them a great time and no one would have to worry about driving. I searched online for hotels in the French Quarter and the Crowne Plaza was the cheapest, which kind of made me nervous. It was such a good location and the reviews were mostly good so I took the chances. The hotel exceeded our expectations! The staff was so friendly and extremely patient with my nervous husband. The room was gorgeous and clean. We loved it and can't wait til we have an excuse to stay again! Thank you Crowne!
March 21, 2013
Rated 5.0 out of 5.0 by junie5 Great location
Loved the location... but beds where very hard !!
Did not get a restful sleep.
March 19, 2013
Rated 3.0 out of 5.0 by texostoma Usually a Great Place
The Crowne Plaza New Orleans has long been my family's favorite place to stay on our multiple annual trips to the Crescent City. This month; however, we had some issues with our room that were not addressed promptly by staff/service dept. The first night we noticed there was a buzzing/static sound emanating from the fire alarm speaker on the ceiling - it got to the point to where it was impossible to sleep in the middle of the night and I did not want to have to call and stay up waiting for service to come to the room.
I informed the front desk in the morning and was offered to change rooms. I said I would only change rooms if the problem could not be fixed because I did not want to have to move our belongings at that point in time. I said that I needed to have service inform me if the problem could be fixed or not. After a lengthy day out of the room, we returned and were watching tv until we feel asleep. Once I turned off the tv, I heard the sound. Since it was late, I decided to try to cover the speaker with the extra pillows in the room. By using the ironing board, extra pillows and roll pillows, I was able to somewhat muffle out the sound to be able to sleep at night.
The next morning I asked at the front counter about the speaker issue and if it had been checked out - I was told it was recorded, but were unsure if it had been addressed or not. I told them that the sound continues and was advised they would send a work order again.
Needless to say, the problem was never repaired nor was I contacted by staff updating me about the situation. I was offered half off of my final night as a compensation for my troubles. I just hope that the hotel can improve on their communications about problems with the guests. I may now need to look at other hotel possibilities when visiting New Orleans based on this experience.
March 19, 2013
Rated 4.0 out of 5.0 by KRice1963 Great Location and easy access to local sights!
We enjoyed our stay at the Crowne Plaza during Spring Break 2013. The location is right on Bourbon Street so we didn't have to drive anywhere. The local trolleys pick up right across the street and took us where we wanted to go with only a little wait.
The hotel staff were very accomodating and nice. We will probably stay here again.
March 18, 2013