Crowne Plaza New Orleans French Quarter

Hotel Front Desk: 1-504-9620500

Hotel Fax: 1-504-9620501

Hotel Email:

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Louis Armstrong International Airport (MSY)

- Distance from hotel: 16 MI/ 25.75 KM South East l

- I-10 East Bound-Exit New Orleans CBD to St Charles/Carondelot Exit, left on to Carondelot to Canal Street

New Orleans Lakefront Airport (NEW)

- Distance from hotel: 12 MI/ 19.31 KM South West l

- Take I610 west to Canal Blvd. exit. Head south on Canal Blvd. which becomes Canal Street. Hotel is located on the left at 739 Canal Street.


- Distance from hotel: 3 MI/ 4.83 KM West

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 34.00 USD

- The hotel only offers Valet parking which is available at the Canal Street entrance. The Valet Parking fee is 34.00 USD plus tax per night. Prices subject to change without notice. During Special Events, please expect heavy delays due to road closures.

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Hotel Highlights

Our New Orleans French Quarter hotel is positioned in the heart of The Big Easy at the corner of Canal and Bourbon Street. Explore the stores and restaurants on the Riverwalk, taste one of Café du Monde’s famed beignets or try your luck at the Harrah’s Casino. You can also enjoy stunning views from our balcony or rooftop pool that overlook the entire city.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 750 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Better than expected


July 26, 2014

After reading reviews on line before arrival I did not expect a very nice stay in this hotel. However, it was the conference hotel. I am pleased to say that we did enjoy our stay. The room was clean enough. It was on the 13th floor but we could still hear the shouts from Bourbon St when the AC was off. It was hard to get an elevator at certain times of the day. A room service tray was left on the floor in the hall for 24 hours. When we arrived the lock plate on our room door was missing a screw so deadbolt didn't work. We called the desk. They sent someone up in about 30 min. I used to work in a hotel like this in a much calmer location and believe this hotel just needs more staff to handle the volume of guests. I was impressed by the patience of most of the staff of the hotel and the people of New Orleans. Most were extremely patient with and kind to visitors who were loud and demanding. We would have appreciated a small fridge in the room to be able to keep milk to take meds late at night and early morning. Did not see any vending machines with snacks just beverages. Had to leave hotel to buy milk and snacks at night. Ran into others doing the same in nearby stores at night. We did use the ice bucket but ice melts.

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Good location. Poor service


July 26, 2014


Good location. Poor service. Room was not very clean. Did not replenish shampoos or coffee. Rooms were cleaned late. Reception staff not very welcoming or friendly.

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smoky room and unresponsive staff


July 25, 2014

I stayed at the hotel for several days. When I first checked in, the staff was not particularly friendly. We had a conference that began at 1, but we were not able to check in until 4 p.m. When I arrived at my room, the door was open and it reeked of smoke. The housekeeper said that they had left the door open because it smelled of smoke (despite signs everywhere saying there would be a $150 fine for smoking in a non-smoking room.) She offered for me to switch to a different room, but I really didn't have time since I had had to leave my meeting to check in. The second afternoon, I flushed the toilet and it suddenly began spraying water from the lid of the tank. I called the reception desk and they said they would send someone. After ten minutes (during which time the entire floor of the bathroom filled with water), I put all my belongings on the bed and went down to the front desk myself to explain that water was filling the bathroom and no one had come to fix it. I asked to be moved to a different room but explained that I had plans and would not be able to move my things for a while. The response was "If you leave, you shouldn't come back too late because all of the rooms have been reserved for the night." Basically he was saying there would not be a room available to me if I didn't move when they wanted me to move! No apology for the inconvenience or concern that no one had come after I called. So I moved right then to save myself the hassle. My new room was not smoky. In fact, it was nice. The only problem was that the coffee maker leaked and the cups I used were just turned over unwashed and placed with new coffee condiments -- not replaced with new ones. I find it hard to believe that this is a 4-star hotel. The location was great, and the bed was comfortable, but overall, the service was sorely lacking.

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Excellent service and thoroughly enjoyable stay in every way!


July 25, 2014


The service was excellent and our stay was enjoyable in every way! From the staff at the front desk and the bell captain and his crew to the concierge and the cleaning staff, everyone was welcoming and helpful. When we visit New Orleans again, we will definitely stay at the Crowne Plaza NEW ORLEANS FRENCH QUARTER. And we will recommend your hotel to our friends as well. Thank you for a memorable stay!

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