Crowne Plaza New Orleans French Quarter

Hotel Front Desk: 1-504-9620500

Hotel Fax: 1-504-9620501

Hotel Email: twinton@heihotels.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louis Armstrong International Airport (MSY)

- Distance from hotel: 16 MI/ 25.75 KM South East l

- I-10 East Bound-Exit New Orleans CBD to St Charles/Carondelot Exit, left on to Carondelot to Canal Street

New Orleans Lakefront Airport (NEW)

- Distance from hotel: 12 MI/ 19.31 KM South West l

- Take I610 west to Canal Blvd. exit. Head south on Canal Blvd. which becomes Canal Street. Hotel is located on the left at 739 Canal Street.

Train
Amtrak

- Distance from hotel: 3 MI/ 4.83 KM West

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 34.00 USD

- The hotel only offers Valet parking which is available at the Canal Street entrance. The Valet Parking fee is 34.00 USD plus tax per night. Prices subject to change without notice. During Special Events, please expect heavy delays due to road closures.

Print Hotel Fact Sheet

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Hotel Highlights

Our New Orleans French Quarter hotel is positioned in the heart of The Big Easy at the corner of Canal and Bourbon Street. Explore the stores and restaurants on the Riverwalk, taste one of Café du Monde’s famed beignets or try your luck at the Harrah’s Casino. You can also enjoy stunning views from our balcony or rooftop pool that overlook the entire city.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.7

based on 757 reviews
72%
Recommend This Property
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Ratings Breakdown

757reviews

  • 5 Stars
    300
  • 4 Stars
    187
  • 3 Stars
    101
  • 2 Stars
    105
  • 1 Stars
    64

Hotel Appearance & Service has declined

By

July 30, 2014

Apparently there is new mgt or owners. I have been staying at this hotel every July for the past 7 years. They no longer have a conceigne floor or the conceigne room with breakfast, snacks etc.

When we arrived around 3:00 p.m. the Crown Plaza had traffic blolcked because it is valet parking only. It took us 1-1/2 hrs to go 3 blocks. All the stores in that area complain about this hotel keeping traffic blocked. The hotel service has drastically declined.On a Monday morning, there was only one clerk at the counter at checkout time. The escalators to the 2nd floor are turned off most the time, and that is where the restroom is located, plus access to the balcony so you can watch the folks on Bourbon Street. Our room, plus other guest I talked with A/C would only set on 72 or 75 deg. The sink stopper was stuck closed, so I crawled under it and pushed the lever in the up position, then had no way to close it again. The safe would not lock, called security and he said I would have to put my items in their safe near the fron desk. Our door also stuck in locked position often, a little WD-40 would be an easy fix.

There were never enough employees at the front desk. If I want the service that the Crown used to have, I am going to have to find anotther place in New Orleanse for next July..

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Excellant

By

July 29, 2014

From check in to check out; an excallant experience. The staff was very accommodating . Will plan my next trip including Crown Plaza New Orleans.

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Easy in the Big E-Z

By

July 28, 2014

platinumelite

1. You can't beat the location.
2. Staff is very friendly at all levels
3. Rooms were great size with good views
4. Excellent vibe

I can't say enough good things about this property. Troy in Valet and Shenita at the front desk were amazing. Both went well over and above to make sure I had an excellent experience at the Crowne. I travel to NOLA often for business and will make the Crowne my staple stop when in town.

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Good Location

By

July 28, 2014

club

This was our last stop after visiting Niagara Falls.
My 80yr old parents and I came to this hotel because of its location. I wanted them to stay in a 4star diamond hotel. I am a frequent traveler and stay in IHG hotels at least twice a week. This hotel fell below the standards of IHG standards.
The staff was friendly and helpful but the cleaning staff left a lot to be desired. Upon arriving the 1st night there was no coffee in our room and few toiletries. The following evening we arrived at 8pm to find our trash had not been emptied from the night before, the dirty towels had also not been removed, again,no coffee, toiletries or fresh towels. Our TV was left on with the volume turned high and our room was set at 78 degrees. All this is unusual for an IHG hotel.
Location was good but there were a lot of homeless peering into the restaurant windows, which made us feel guilty about our lovely meal.

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