Crowne Plaza New Orleans French Quarter

Hotel Front Desk: 1-504-9620500

Hotel Fax: 1-504-9620501

Hotel Email: twinton@heihotels.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louis Armstrong International Airport (MSY)

- Distance from hotel: 16 MI/ 25.75 KM South East l

- I-10 East Bound-Exit New Orleans CBD to St Charles/Carondelot Exit, left on to Carondelot to Canal Street

New Orleans Lakefront Airport (NEW)

- Distance from hotel: 12 MI/ 19.31 KM South West l

- Take I610 west to Canal Blvd. exit. Head south on Canal Blvd. which becomes Canal Street. Hotel is located on the left at 739 Canal Street.

Train
Amtrak

- Distance from hotel: 3 MI/ 4.83 KM West

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 34.00 USD

- The hotel only offers Valet parking which is available at the Canal Street entrance. The Valet Parking fee is 34.00 USD plus tax per night. Prices subject to change without notice. During Special Events, please expect heavy delays due to road closures.

Print Hotel Fact Sheet

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Hotel Highlights

Our New Orleans French Quarter hotel is positioned in the heart of The Big Easy at the corner of Canal and Bourbon Street. Explore the stores and restaurants on the Riverwalk, taste one of Café du Monde’s famed beignets or try your luck at the Harrah’s Casino. You can also enjoy stunning views from our balcony or rooftop pool that overlook the entire city.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.7

based on 742 reviews
72%
Recommend This Property
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Ratings Breakdown

742reviews

  • 5 Stars
    295
  • 4 Stars
    185
  • 3 Stars
    96
  • 2 Stars
    103
  • 1 Stars
    63

Needs Improvement

By

July 23, 2014

club

As a meeting planner, I have stayed at this hotel several times over the last 7 years. While our meetings go well (with only minor issues), the sleeping rooms need some attention. There are broken and obviously temporary fixes to appliances, the maids did not clear away all hotel dishes from room service from the first night (of a four night stay), and the beds are extremely uncomfortable compared to rooms at other hotels with similar rates. This was very disappointing because this is the worse it has been in my experience at the hotel. In addition, the bell and valet stations are not staffed adequately for peak times, especially when they know a large meeting group is arriving. Guests had to wait anywhere between 15 - 90 minutes to unload their car, and to get their car when ready to leave. The front desk attendees were also not friendly or welcoming, as they have been in the past. Checking in was very "business-like" and not warm. The attendee seemed bother that I asked about an extra package that was supposed to be left for me by the banquets manager.

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Poor

By

July 23, 2014

Bell Man check in was terrible. Total confusion. Parking is a total disaster. Pay more and stay elsewhere.

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Slightly dirty room, no room service and poor customer service

By

July 23, 2014

club

We were able to stay at this hotel for a conference and if it weren't for a deal I bought online we would have never stayed there. Yes its on Bourbon Street with a public balcony which is a perk, BUT the staff realize this and don't care about you as the client. Evening staff were rude and unhelpful answering basic questions, our room seemed presentable at first but we noticed the glasses weren't clean, there was a massive stain on the curtains and a very clearly defined hand print on the headboard. Housekeeping staff didn't come by for 2 days, we had to call downstairs to ask if our room could be cleaned which it was on our last day. The front desk wouldn't add our rewards number to the account so we could use wifi and said "it's not my problem" that you didn't book through IHG. It is definitely not a 4 star hotel and is not a good value.

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Great Location and View

By

July 22, 2014

Before we even arrived I was upgraded to a suite with a great view of Canal Street. The room was spacious and the noise was not bad for being on the corner of Bourbon and Canal Street. My biggest disappointment was with the front desk staff. They seemed to be upset to be at work. One even rolled their eyes because I need to have my room key fixed because it didn't work after one day. Loved the hotel and location they just need better front desk staff.

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