Crowne Plaza New Orleans French Quarter

Hotel Front Desk: 1-504-9620500

Hotel Fax: 1-504-9620501

Hotel Email: twinton@heihotels.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louis Armstrong International Airport (MSY)

- Distance from hotel: 16 MI/ 25.75 KM South East l

- I-10 East Bound-Exit New Orleans CBD to St Charles/Carondelot Exit, left on to Carondelot to Canal Street

New Orleans Lakefront Airport (NEW)

- Distance from hotel: 12 MI/ 19.31 KM South West l

- Take I610 west to Canal Blvd. exit. Head south on Canal Blvd. which becomes Canal Street. Hotel is located on the left at 739 Canal Street.

Train
Amtrak

- Distance from hotel: 3 MI/ 4.83 KM West

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 34.00 USD

- The hotel only offers Valet parking which is available at the Canal Street entrance. The Valet Parking fee is 34.00 USD plus tax per night. Prices subject to change without notice. During Special Events, please expect heavy delays due to road closures.

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Hotel Highlights

Our New Orleans French Quarter hotel is positioned in the heart of The Big Easy at the corner of Canal and Bourbon Street. Explore the stores and restaurants on the Riverwalk, taste one of Café du Monde’s famed beignets or try your luck at the Harrah’s Casino. You can also enjoy stunning views from our balcony or rooftop pool that overlook the entire city.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.7

based on 752 reviews
72%
Recommend This Property
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Ratings Breakdown

752reviews

  • 5 Stars
    298
  • 4 Stars
    187
  • 3 Stars
    98
  • 2 Stars
    105
  • 1 Stars
    64

Housekeeping

By

July 26, 2014

During our stay, there was one day that housekeeping did not come to clean our room. We called to inform the front desk and manager. When we finally had someone to come clean up the bathroom and provide fresh towels/rags it was 9pm.

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Room Service and Hotel Staff Have Issues

By

July 26, 2014

club

Room Service food was very expensive and not so great quality. I ordered a piece of pie late at night and it never came. I also ordered 2% milk and got skim instead. It was much better for me to go across the street to the CVS and buy a 1/2 gallon of milk. Unfortunately, I had to keep it cold in an ice bucket because the rooms have no refrigerators and no microwaves.

The reception desk staff was pretty good except for one person. The banquet servers were also good except one.

Even so, I was comfortable at the Astor Crowne Plaza, but I think I'd try a different hotel if I ever came back to New Orleans.

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Better than expected

By

July 26, 2014

After reading reviews on line before arrival I did not expect a very nice stay in this hotel. However, it was the conference hotel. I am pleased to say that we did enjoy our stay. The room was clean enough. It was on the 13th floor but we could still hear the shouts from Bourbon St when the AC was off. It was hard to get an elevator at certain times of the day. A room service tray was left on the floor in the hall for 24 hours. When we arrived the lock plate on our room door was missing a screw so deadbolt didn't work. We called the desk. They sent someone up in about 30 min. I used to work in a hotel like this in a much calmer location and believe this hotel just needs more staff to handle the volume of guests. I was impressed by the patience of most of the staff of the hotel and the people of New Orleans. Most were extremely patient with and kind to visitors who were loud and demanding. We would have appreciated a small fridge in the room to be able to keep milk to take meds late at night and early morning. Did not see any vending machines with snacks just beverages. Had to leave hotel to buy milk and snacks at night. Ran into others doing the same in nearby stores at night. We did use the ice bucket but ice melts.

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Good location. Poor service

By

July 26, 2014

club

Good location. Poor service. Room was not very clean. Did not replenish shampoos or coffee. Rooms were cleaned late. Reception staff not very welcoming or friendly.

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