Crowne Plaza New Orleans French Quarter

Hotel Front Desk: 1-504-9620500

Hotel Fax: 1-504-9620501

Hotel Email: twinton@heihotels.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louis Armstrong International Airport (MSY)

- Distance from hotel: 16 MI/ 25.75 KM South East l

- I-10 East Bound-Exit New Orleans CBD to St Charles/Carondelot Exit, left on to Carondelot to Canal Street

New Orleans Lakefront Airport (NEW)

- Distance from hotel: 12 MI/ 19.31 KM South West l

- Take I610 west to Canal Blvd. exit. Head south on Canal Blvd. which becomes Canal Street. Hotel is located on the left at 739 Canal Street.

Train
Amtrak

- Distance from hotel: 3 MI/ 4.83 KM West

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 38.00 USD

- The hotel only offers Valet parking which is available at the Canal Street entrance. The Valet Parking fee is 38.00 USD plus tax per night. Prices subject to change without notice. During Special Events, please expect heavy delays due to road closures.

Print Hotel Fact Sheet

Current Settings are:

/


Change Preferences:

Country of Residence:

Available Languages:

lang-loader
Make A Reservation

Book Online or Call:

Chat with an AgentChat with an Agent

Best Price Guarantee

Select to close

To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).

Close Button

Please enter Check In.

Please enter Check Out.

Hotel Highlights

Our New Orleans French Quarter hotel is positioned in the heart of The Big Easy at the corner of Canal and Bourbon Street. Explore the stores and restaurants on the Riverwalk, taste one of Café du Monde’s famed beignets or try your luck at the Harrah’s Casino. You can also enjoy stunning views from our balcony or rooftop pool that overlook the entire city.
Quick Information

Hotel Offers

There are no hotel packages available for your requested travel criteria
Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.7

based on 1000 reviews
71%
Recommend This Property
Read All Reviews

Ratings Breakdown

1000reviews

  • 5 Stars
    385
  • 4 Stars
    239
  • 3 Stars
    148
  • 2 Stars
    136
  • 1 Stars
    92

So/so

By

January 23, 2015

club

When we checked in the staff were really busy and a tad on the rude side. We were sort of rushed by staff. We were given room 629 on the older side of the building. The room was extremely small and uncomfortable. The view was a destroyed brick parking structure. I called the front desk and requested another room due to the extremely cramped quarters we were given. I spoke with a young man named Dane who told us that we would need to wait an hour because it was turn over time (they were cleaning rooms people checked out of ) and then he would have one available. About 30 minutes later Dane called and told us that they had a room on the newer side of the building that would meet our needs. When I arrived in the new room 926 I was pleasantly surprised. The room was much bigger and nicer than the one we were previously given.

I would recommend anyone staying at this hotel ask to be on the newer/renovated side of the hotel. Also, if you're looking for a quiet room ask to be away from the elevator. We had the first room next to the elevator (I didn't ask to move again because we were grateful for the first room change)

Dane was an excellent help during our stay and I would definitely stay at this hotel again.

Read More
Read Less

French Quarter Acommodation

By

January 22, 2015

club

We enjoyed our stay and were happy with the staff, the room and especially the location.

Read More
Read Less

Great location

By

January 22, 2015

I enjoyed my stay at this hotel. It is in a perfect location right on Bourdon St. Nice, friendly staff that greeted us every step of the way during our stay. We did have an issue with the heat in out room, but it was immediately fixed. Loved this hotel and will stay again.

Read More
Read Less

Great hotel- worst front desk experience

By

January 22, 2015

club

This hotel is in an ideal location. The price is great for the hotel. The rooms are a great size. The beds are comfy and the bathroom was big. The valet boys and concierge are the sweetest welcome and a huge help given the busy pace of the hotel. However, brace yourself for the rude front desk receptionists. They were not welcoming, they did not act like they wanted to help and never appeared to be grateful they have a job at all with their poor professionalism. At one point I stood by the front desk for 15 minutes with no line while a woman never looked up from the counter to greet me. She was avoiding attending to her guests by keeping her head low and looking like she was attending to other matters. I patiently waited until I realized she was going to play the "I don't see you" game for longer than 15 min, when I interrupted whatever she must have been doing just to ask what the check out time was. Her answer was short, with a condescending tone, and an "I don't need to speak to you" attitude. I am a huge advocate for customer service. It is the make or break of my stay. Which is why I will not be returning to this hotel not recommending it to friends and colleagues and leaving ihg stays on an only when absolutely necessary basis. I would rather pay a fortune more than to be funding salaries to people that don't deserve them.

Posted byHotelStaff
January 26, 2015
Thank you for your comments. We’re happy you enjoyed our location and friendly Valet and Concierge Teams, but I’m disappointed to read that you were frustrated by the behavior of the Front desk team. Our goal is to always provide legendary customer service and we apparently missed the mark on your visit. I apologize for the behavior that you witnessed. This will be addressed with the front office team, as they are on the front line and are part of that first impression that you can never recreate. Please accept my apologies. Regards, CNONSRC
Read More
Read Less