Crowne Plaza Times Square Manhattan

Hotel Front Desk: 1-212-9774000

Hotel Fax: 1-212-3337393

Hotel Email:

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

LaGuardia International Airport (LGA)

- Distance from hotel: 9.5 MI/ 15.29 KM East l

- Take Grand Central Pkwy West to Brooklyn Queens Expwy East to I278 West. Exit 35W to I495 West. Cross Midtown Tunnel. Take 37th Street ramp and turn right on 3rd Avenue. Turn left on 49th Street. Hotel is on left after Broadway.

John F Kennedy International Airport (JFK)

- Distance from hotel: 15.3 MI/ 24.62 KM East l

- From JFK, take Van Wyck Expy North to I-678 North to Exit 10 to Grand Central Pkwy West to Exit 10W to I-495 West. Cross Midtown Tunnel and exit onto 37th Street. Turn right on 3rd Avenue and then left on 49th Street. Hotel is past Broadway on left.

Newark Liberty International Airport (EWR)

- Distance from hotel: 30 MI/ 48.28 KM South West l

- Take I-78 East to I-95 NJ Turnpike North. Take SR-495 East to Lincoln Tunnel. Cross Tunnel. Take ramp left for Dyer Ave. Turn right on W 40th St, left on 8th Avenue, right on W 48th Street. Hotel in on left.

Penn Station

- Distance from hotel: 0.5 MI/ 0.8 KM South East

- walking distance -- 6 minute walk, or by subway, 2 stops on the Uptown E train; subway is 1 block from hotel at 50th Street and 8th Avenue


49th Street and 7th Avenue N/R/Q line

- Distance from hotel: 0.01 MI/ 0.02 KM East

- 1 Block walk

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 50.00 USD

- Garage parking on-site, 24-hours with direct hotel access, billed to your room. Standard car rates are $50 USD per day and SUV/Oversize vehicle rates are $60 USD per day. Valet parking only- no in and out privileges.

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Hotel Highlights

The Crowne Plaza Times Square is a luxurious upscale hotel located in the heart of midtown Manhattan. Just steps from major corporations and the Theater District, the hotel is the ideal location for business and pleasure. All 795 of our guest rooms boast views of either Times Square, the Hudson River or the Manhattan skyline. This skyscraper hotel is a sleek oasis in the city that never sleeps.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 1676 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Wish it was Better!


March 28, 2015

This was a rare, but my stay at the Times Square Crowne Plaza was not very good! As a Platinum Elite customer, this was sub par experience. My stay was disappointing at best. Here goes (and I am trying to be nice).
1) NO Platinum or Gold Check-in area at Front Desk
2) No upgrade or even Elite Floor room
3) Stepped on corn flake in room on carpet
4) Hair dryer did not work properly
5) No bottled water
6) No breakfast coupons
7) Phone on bed stand did not work
8) Had to ask for the internet charge/health club charge to be taken off bill
9) Room was awful dry - difficult to sleep
10) Only 2 towels in room
11) No robes in room
13) Front Desk person was not friendly and had a little edge to his responses

This experience was so unlike any other Crowne Plaza or IHG experience I have ever had. Personally, I feel my money should be refunded. On a positive note, the morning staff, she was very good, friendly, well trained and a great IHG representative! The person that checked me in after a 5 guest wait in line to get to the front desk was not a good IHG representative and of course he did not care or put any effort to please a good IHG customer. I still think about how sub par Sunday night's experience was.

Believe me, I really try to make IHG my preferred brand. Even if there were no rooms on the Elite Floor - make one feel like elite on another floor. Treat the customer well!

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Great Stay


March 28, 2015


This hotel is one of the best Hotel in NYC, as a native new yorker living now in Colorado had the best time at this location. Traveling with teenagers they really enjoyed staying right in the middle of the action of Time Square. Staff is very nice. Rooms a little small to what I have gotten used to on the west coast but overall fantastic. I will return to this location on my next visit.

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March 26, 2015


The hotel was lobby and staff met my expectations. The room was size and decor was appropriate. The only negative comment I have regarding my stay is the construction noise that I experianced in the morning. I was not made aware that there would be work being performed above my room and the late morning sleep I was looking forward to was abruptly disturbed by the noise. I am not against construction or updating but it would have been nice if I could have been in a room away from the noise or at least made aware of the fact that there was going to be noise above.

Posted by HotelStaff
March 27, 2015
Dear jtflem11 Thank you for being an IHG Club member and for your review, your feedback is very important to us. We are terribly sorry for the inconveniency you have experienced during your stay, during our renovation process our main goal is to make the project unnoticeable to our guests; we carefully block rooms that may be potentially disturbed to avoid any inconveniences to our guest. We are saddened to learn we have failed to accomplish it at the time and we sincerely apologize for the inconvenience. We are constantly working on improving our services provided. Your comments have been documented and we are confident the necessary adjustments will be made in order to achieve complete guest satisfaction. We have contacted our management and our manager on duty Mrs. Juliet Chang informed she was able to personally apologize and remedy the situation. We hope you'll allow us another chance in the near future to welcome you back and leave you with a more positive experience. Please let us know next time you will be visiting I will be glad to personally assist you and make sure you will have a memorable experience. Warm regards, Isis Arruda Social Media Manager
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March 24, 2015

The hotel was great including the staff and the location!

Posted by HotelStaff
March 25, 2015
Dear Joanne, Thank you for being an IHG Gold member, we greatly appreciate your loyalty to our IHG brand and hotel. Your feedback is very important to us. We are very pleased to learn you enjoyed our staff and property. Thank you again for your valued feedback and we hope we will welcome you back soon. Warm regards. Isis Arruda Social Media Manager
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