Rated 5.0 out of 5.0 by Leemah Incredible service.
This is the second time we have stayed at the Crowne Plaza and on both occasions we were overwhelmed by the efficient and extremely professional staff. They bent over backwards to ensure our stay was enjoyable and always greeted us with a smile. The room was very comfortable, with a good view over the wharf area. Breakfast was very good, with a great variety for all tastes. Overall a very pleasant stay.
May 21, 2013
Rated 3.0 out of 5.0 by Nifer89 Weekend away
We stayed at the Crowne Plaza in Newcastle for a wedding, checking in Friday night and checking out monday morning.Whilst the first two nights of our stay I was disappointed, the last last night of our stay was a great improvement. We checked in quite late (1.30am) and the customer service was poor. The employee checking us in didnt check us in correctly, which we didn't find out until check out. There was no assistance with our luggage. Upon enetering our room, there was a strong urine-like smell in the bathroom.
When we failed to receive housekeeping on Saturday, I informed the front desk, who apologised and arranged for housekeeping for the next day.
The last two days of our stay were a great improvement. All of a sudden on Sunday, the staff were friendly and happy to greet people! As opposed to the previous day or brief, uninformative conversations with staff, all of a sudden it was all smiles and very welcoming.
However, upon check out, we discovered we hadn't been checked in correctly. We were on a wedding guest list, with a special deal including breakfast. Meanwhile, throughout our stay we had been charged breakfast to our account. This confusion was cleared up relatively quickly.
There were good points and bad points of my experience at the Crowne Newcastle, and I'm not sure I would stay there again. The negative leaves a bigger impact than the positive.
May 19, 2013
Rated 2.0 out of 5.0 by Littlefella Could do better
Even though the room was nice, the internet connetion was slow and required three phones calls to have resolved. I also had a TV whose remote control didn't work and after bringing the fault to the attention of staff at the front desk it required me to ask again and still wasn't resolved. I reported the fault again on my departure.
May 15, 2013
Rated 5.0 out of 5.0 by Homestead74 Anniversary stay
Stayed for our wedding anniversary and received on arrival Champagne and a nice card from the hotel. Service was fabulous and room was clean and well positioned. Best view! Thanks, will stay again.
May 12, 2013
Rated 2.0 out of 5.0 by Carly96fg Dirty room broken spa
Booked a king spa suite after being told there was no honeymoon suite to stay the night before and the night of my wedding, walked into a filthy room with stained walks and doors, bathroom was covered in men's hair and a dirty towel Hung on the back of the bathroom door. The room was very small proving difficult to get a bride and 2 bridesmaids ready for a wedding with a photographer and hair and makeup artist. Handprints all over the window . Took 49 mins to fill up the spa only to find it didn't work and was covered in mould! Very unhappy, mentioned this upon checkout to no reall concern. Won't stay again despite being members.
May 11, 2013
Rated 4.0 out of 5.0 by Dssblp Good position,clean rooms
I enjoyed my stay but was disappointed that most staff were unaware of priority club entitlement
May 9, 2013
Rated 3.0 out of 5.0 by pedrosko Refurbishment
Interior decor starting to look a bit tired and scruffy. Doors and walls scratched and marked, espercially the outside doors.
Negatives: Charging for internet access, this is an outmoded practice and frankly money grabbing, this should be a free service to patrons.
Positives: Great views and location
May 7, 2013
Rated 4.0 out of 5.0 by Oldfriend9 Great room and view, shame about.....
It was nice to be back at the Crowne Plaza...I have been staying at the Accor accommodation, because of the PLASTIC on you mattresses...YUK! I rang the hotel and was told you no longer have it..so I happily returned..I was WRONG. It makes your beds like hospital beds. If you are concerned re staining..then I strongly suggest you put 3 mattress protectors on the beds....as is requested on my profile. Unfortunately the request was not honoured for my stay...although the manager, who very kindly welcomed me back, apologised...he could see it on my profile. I sadly didn't check my bed, why would I when I'd been told the plastic wasn't there any more....it was when I retired, that immediately I knew..but because my daughter and I had just showered...there was only 1 very thin towel to put under the mattress protector...and 1 pillow slip cover...my daughter was in the fold out bed and using the pillows. Well...I continually kept waking up hot. I really dislike that feeling....and it isn't doesn't result in a good sleep.I didn't call anyone as I was so tired and just wanted to go to sleep and it was late.
I am sorry if I sound like a whinger...but I have many happy memories of your hotel in Newcastle and my criticisms are meant to be constuctive.
Thank you for sending the survey.
May 5, 2013