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Rated 4.5 out of 5 by 291 reviewers.
Rated 2.0 out of 5.0 by Top price for budget accommodation We were so disappointed with our choice to stay at the Newcastle Crowne Plaza. It was a bit of a splurge for us, thinking we were staying somewhere nice on the waterfront. However, they have an exorbitant day rate for parking. This is not something I think should be imposed upon a guest. And there was no breakfast included in the room rate. So all we got for our money and our special indulgence was a fairly ordinary older room. They didn't even refill the sugar so we could have a cup of tea on our second day. We wouldn't stay there again. Find somewhere else. February 27, 2014
Rated 4.0 out of 5.0 by Great Location Fronting the ocean, watching big ships passing by, the location is great. A balcony would have been an added plus, but I didn't have that. As usual at Crowne Plaza the room was nice, a complimentary upgrade to a junior suite was also nice, and the bed was comfortable. Staff at the check-in desk and the restaurant were terrific and friendly. $30 for parking isn't cheap, but not entirely out of line. And the late night menu is very limited, with a so-so pizza as one of the few options available. Overall though, an entirely nice and comfortable stay. February 27, 2014
Rated 2.0 out of 5.0 by Do not expect a warm welcome. Our check in was one of the coldest I have ever experienced. A frosty receptionist seemed surprised when we asked for help with our heavy luggage and we had to wait at an empty concierge desk for anyone to arrive to help us. Then another wait for somebody who could park our car, despite the hefty fees for this. A total failure to deliver a newspaper, despite four requests and we had no toiletries on the second day so felt as though we were being punished somehow! The room lights had been wired up incorrectly so we had to ask for someone to enable our bedside lights after being inconvenienced the first night. We were not feeling the love, most unwelcoming. February 24, 2014
Rated 4.0 out of 5.0 by Good Location Quite a nice hotel, but really object to paying excessive fees for use of the internet which is complimentary at so many hotels today. Also Car Valet service is quite pricy, should be about 1/4 of the price charged. February 19, 2014
Rated 4.0 out of 5.0 by Pillows Thepillows were too large; I prefer a thin flat pillow and it was not available February 18, 2014
Rated 4.0 out of 5.0 by Wonderful position I liked the form of rooms with the sitting room & separate bedroom. The view of the harbour was enchanting. The restaurant had some problems. The wine we ordered was not in stock but we were not informed of this until our meal was delivered. Fortunately we had a salad so the extra wait of 5 minutes for the newly selected wine didn't spoil our meal. I was surprised that I couldn't get a postage stamp at the desk. I'd bought a postcard on Saturday but had to wait until I got home on Monday before I could post it. This is pretty unusual for a 4 star hotel. February 18, 2014
Rated 5.0 out of 5.0 by Customer service professional. Great view. Our found the staff to be very professional and polite. The food was great and the view was tops. I would strongly recommend this location for a business or holiday stay. February 16, 2014
Rated 5.0 out of 5.0 by Fantastic Experirence There wasn't a lot to complain about only 2 things would be the cleanliness of the in room spa could of been a bit better, and I wish we had a toaster & a microwave in the room, was very surprised that they weren't there, restaurant, view,drinks, location and entertainment were all marvelous, and the most comfortable bed I have ever slept in February 13, 2014
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