Rated 4.5 out of 5 by 413
Rated 4.0 out of 5.0 by Novocastrian Visitor Poor Bedding
The staff and brilliant and very helpful.
It is a shame that the matresses have a plastic sheet sewn onto the top of them making sleeping a very sweaty expereince.....
July 19, 2014
Rated 5.0 out of 5.0 by TrishRIA Extremely comfortable
Rooms are spacious and well appointed, windows can be opened for fresh air. Service was excellent and attention to detail in terms of the organising and running of our training workshops were wonderful. Am using again. Thank you.
July 19, 2014
Rated 5.0 out of 5.0 by C.Aspel Amazing Service
The best place I have ever stayed. Staff are friendly and willing to help with anything.
July 19, 2014
Rated 5.0 out of 5.0 by Jojo7654 Great location, wonderful hotel stay
My stay at this hotel exceeded my expectations. The room was perfect in every way, the location outstanding. A wonderful experience!
July 15, 2014
Rated 5.0 out of 5.0 by wonkiergruff Nice place
A spacious room with a fabulous view. The front desk staff were incredibly friendly and helpful. The food and drinks were good value. Occasional free canapés that came round is a great touch. My one criticism is with Wifi. Charging anything for Wifi is a JOKE, regardless of which country you are in or what the standard for Australia is. Get with the 21st century.
All round, fabulous, would stay here again at a shot.
July 13, 2014
Rated 4.0 out of 5.0 by Jeffyweffy nice experience but...
Great location and service. Clean rooms.
Only disappointments were we got room service and it was extremely expensive for what we got. We paid extra for a side of fries and veggies which was basically a handful of fries on the plate and a few strands of broccolini. If we hadn't ordered these extras the plate would have arrived with a piece of salmon and nothing else.
My advice would be to eat out.
July 11, 2014
Rated 5.0 out of 5.0 by Baabycakes Met all expectations
Great location, slick valet parking.
They upgraded me to a harbour view room for a very small increase in fee once I saw how pretty it was on entering the hotel.
Room service was quick and inexpensive and they were gracious (even for the annoying client that I was) asking for changes in my meals and my son's.
Very pretty location, took my son for a scooter ride along the foreshore to the beach, which was a beautiful thing to do on a Winters day.
Had a coffee and breaky at Queen's wharf just a couple of minutes walk away
Forgot my deodorant and called concierge and they had one to me within 10 minutes. So impressive.
I didn't expect the service to be so good in every way.
The staff always had big smiles on their faces and greeted us with warmth.
Overall, I would so go back to this place. Very impressed.
July 10, 2014
Rated 5.0 out of 5.0 by Katey9 Great Service and Employee helpfulness
We were new to this area of Newcastle and the staff went over and above duty to help us in sight seeing destinations, all staff were curteous and friendly during our stay. Nothing was ever a problem would recommend the hotel to all comers
July 9, 2014