Rated 4.0 out of 5.0 by magnet997 dirty towels and whinging staff
Upon arrival whilst I was unloading my wheelchair bound sister and my 60 year old mother (myself being 6 months pregnant) I was asked by the bellboy if I'd like a trolley for our bags. You know what, I don't want a trolley I want you to do your job and take them up to our room! At reception I requested such and when the bags were brought to our room the bellboy wanted to whinge that they were heavy! Of course they are heavy! You try packing for a 27yr old disabled woman lightly! The next morning I noticed 2 used towels hanging behind the bathroom door obviously from previous guests. I left them on the floor at the front door and told recepetion on our way out. 4 hours later when we returned they were still there!! I called reception and immediately the first friendly staff memeber came up stairs to remove them. Dirty towels... seriously, not good enough for the crowne plaza. On our last day we went down for breakfast 5 adults, one in a wheelchair and were told there were no tables big enough to seat us. The restaurant was a third full and the hostess too lazy to put two tables together! This we did ourselves. Upon ckeckout I was asked if we'd like our bags brought down which of course we did. so we waited, and waited and waited and finally very disgruntled with the lack of service I hauled them downstairs myself. Thanks Crowne Plaza! Although the room was amazing and the views beautiful the lack of customer service throughout our stay was extremely disappointing. It seems like there is no hospitality left in hospitality.
April 27, 2013
Rated 5.0 out of 5.0 by Arby3W Location, location
Excellent location for Newcastle, beautiful setting on the river, easy walk along river. Staff went out of their way to please.
April 27, 2013
Rated 5.0 out of 5.0 by Pom13 Excellent room accommodation
Every room is a suite, good size.
Weekend special includes breakfast which was excellent, good variety and quality of food.
Seafood meal in restaurant nice, but spoilt by only one clam and limited amount of crab!
April 27, 2013
Rated 1.0 out of 5.0 by Kath2010 VERY DISSAPOINTED
WHILST OUR STAY IN TWO LUXURIOUS ROOMS WAS booked for our bridal party. A VERY SPECIAL OCCASION, we were most dissapointed
1. upon arrival our car was parked by valet service and asked to have it returned for us in 30 minutes at 5 o clock so we could attend a VERY IMPORTANT CHURCH SERVICE. - we missed it!!!! the car was not bought up!!!
2. upon entering the room we were aware of a mustly smell. THERE WAS A LOAF MOULDY bread left.
2. there was NO second bed as requested! our bridesmaids and I had to SHARE BEDS!! nice on your night before your wedding!!!
April 26, 2013
Rated 5.0 out of 5.0 by Treesie Aways a pleasure staying there.
Great atmosphere and very pleasant staff. Always happy to assist. Sensational views from the balcony rooms.
April 25, 2013
Rated 5.0 out of 5.0 by Spiro2659 Friendly service
My stay at the Crowne Plaza was great.
I really appreciated the friendly and kind support in every aspect of my stay, from the check in, the car parking and breakfast
April 24, 2013
Rated 5.0 out of 5.0 by respect4real New Castle
Employees are wonderful and always extremely helpful. Locations is top notch directly on the boardwalk, close to many great restaurants and the beach.
April 23, 2013
Rated 5.0 out of 5.0 by Travelpro69 Great hotel, great location
The hotel is not only aesthetically lovely, the staff are welcoming and friendly. The hotel is in a great location, close to good bars and restaurants, and right on the water. The rooms were very clean and well-appointed. I will be back for sure!
April 23, 2013
Rated 5.0 out of 5.0 by Lyn06 Great experience, staff and location
i have already phoned the hotel and expressed my positive opinion. A group of 12 mature people (6 couples) met at the Crowne for a weekend on 12-14 April 2013. From the moment we stepped into the hotel we felt special. Nothing was ever too much trouble or effort. We found the rooms to be very spacious, clean and modern. We found the lobby area where we met a couple of times for drinks very good and appreciated the great guitarist singer. The bar staff were very friendly and not pushy. The little bar snacks were an added bonus. We found the breakfast to be one of th best we have ever had and we have travelled widely. Once gain the staff were great and didn't rush us. We came across some staff in different capacities/roles who did all roles well. The staff seemed well trained and very efficient. The location of the hotel is great and the view over the river lovely. We could not fault this hotel and would stay again and recommend it to others.
April 22, 2013
Rated 5.0 out of 5.0 by Kath Inviting room comfortable bed great view
Service was excellent as usual. I have previously stayed at this hotel and this was acknowledged. Restaurant and bar service excellent.
April 19, 2013
Rated 5.0 out of 5.0 by Wally1 Great Staff and Excellent Service
I would like to thank the management and staff for the excellent service and the bottle of wine they so kindly placed in our room for my husbands 60th birthday.
Thanks from the Wallace family.
April 17, 2013
Rated 5.0 out of 5.0 by StewartW Superb stay at quality hotel
We had a great stay. The staff were great and the hotel well kept and managed in a great location. We enjoyed ourselves and will be back...
April 15, 2013
Rated 5.0 out of 5.0 by Gwoods Great weekend destination
Went to Newcastle for a wedding and had family staying in a number of venues around. All commented that the facilities here were great. All paid similar for parking without the valet service. The staff were fantastic particularly Stephenie on the front desk. The room was great particularly the view of the harbour. We will definitely be back.
April 14, 2013
Rated 4.0 out of 5.0
by Frances50 Comfortable room and nice staff
Great location if you want to leave the car and walk for a change. Lots of dining options within a few minutes. The highlight was watching the boats / ships go by from the comfort of our room, very relaxing. Great overall experience. Not your cheapest option but book early and you get similar rates as last minute deals.
April 9, 2013
Rated 5.0 out of 5.0 by Sopnya Great Location
Discovered al the attractions with so much ease with everthing in walking distance as well as having plenty of exercise using the swimming pool and having long rides on the bikes .
April 8, 2013
Rated 5.0 out of 5.0 by Jennie12 Great service
Everyone was very helpful.. Room great service great
April 7, 2013
Rated 5.0 out of 5.0 by Savi Loved the spa!
A fantastic 2nights stay at a beautiful spot. Loved the spa , views & the waffles at brekky were amazing. The staff & services provided were great.
April 5, 2013
Rated 5.0 out of 5.0 by Rango Fantastic Location, Food, Gym and great sized room!
We highly recommend this hotel for location, food, service, and room size and comfort. The buffet breakfast was outstanding! Awesome gym facilities.
March 29, 2013
Rated 5.0 out of 5.0 by Falks A real treat
We came for a weekend family wedding and were impressed by the location - loved having the harbour outside our window - the friendly, helpful staff, ambience and how great a destination Newcastle proved to be.
March 29, 2013
Rated 5.0 out of 5.0 by DPNS 1st year anniversary, spent in style and comfort
My girlfriend and I stayed in a Harbourside King Spa room recently for our first anniversary. The room complimented the weekend perfectly! Spacious, clean, and well appointed. It had everything we needed, and more. It was the perfect choice to round out a perfect weekend. The huge bed was very comfortable, the room was very clean and tidy, the view was magic, staff were faultless, valet parking extremely handy and reasonably priced. And to top it off the big jet spa in our room! We spent more than 2hrs in there relaxing. It was superb. The whole stay was faultless, and it's proximity to the honeysuckle wharf and dining options is unbeatable. The only thing we would have liked was longer hours for the pool, but we did approach the desk at 10-11pm, so that was a lil cheeky I suppose :P Overall stay 10/10. We'd go back in a heartbeat. Thank you Crowne Plaza Newcastle!!
March 29, 2013
Rated 4.0 out of 5.0 by Sylvia1 Great location and a comfortable bed
I had a great 2 week stay at the Crowne Plaza Newcastle. The restaurant was great. The staff were all friendly and helpful. The rooms are spacious and comfortable with great views of the harbour. I would stay here again. It was great having complimentary access to the gym next door - great for fitness lovers.
March 27, 2013
Rated 5.0 out of 5.0 by TandJ Great property for a Newcastle getaway
Being the occasion of our 25th wedding anniversary,I wanted somewhere special for my wife and myself for a relaxing weekend.I dont think I could have done better.Our stay was a great experience and a wonderful surorise for my wife.
After a lovely lunch at Honeysuckle we arrived back to our room to find the staff had left a nice bottle of champaigne and a card for us. A very nice gesture.
Thankyou to all the staff from bookings to housekeeping for a wonderful weekend.
So if anyone is looking for a good place to stay in Newcastle, this is it.
Reccomend it highly.
March 24, 2013
Rated 5.0 out of 5.0 by Phlip369 All round great service
Comfotable room, great service and great food and drinks . Had a wonderful stay
March 17, 2013
Rated 5.0 out of 5.0 by chrisando1 Decent option in Newcastle
Good option for a weekend getaway. Went to Bacchus Restaurant near he hotel for dinner and had the degustation with matching wines which was phenomenal. In the hotel the pool was decent and so too the breakfasts.
March 15, 2013
Rated 5.0 out of 5.0 by ian7 great staff with service to match
we have staid here before and will do so again. The rooms are lovely with a harbor view. We love watching the boats coming and going.
the Bed is luxury, so comfortable.
We will be going back
March 15, 2013
Rated 5.0 out of 5.0 by Al2329 Great for a weekend escape
Always enjoy staying at the Crowne Plaza Newcastle. Escaped for the weekend. Arrived after a long, wet and stressful drive and was greeted like an old friend. The staff are always delightful and ready to help with good service and advice. The spacious room had a great outlook across the foreshore as well as comfy bed and pillows, which guarantee a great night's sleep. The other major drawcard is the location - close enough to walk down town or the beach and lots of good restaurants to meet up with friends for breakfast, lunch or dinner.
March 9, 2013
Rated 4.0 out of 5.0 by RP1984 Best Place in Newcastle
I have been staying at Crowne Plaza for quite some time.. Almost every week since Feb and this is the best place to be in Newcastle. Rooms are very clean and spacious. Harbour view from room is so beautiful..Staff were extremely pleasant and helpful.. Breakfast is the one other thing I love the most.. Haven't seen such a great one anywhere..
The only draw back is the expensive internet which is too slow after the capped usage of 350MB! CP has to work on it. I would suggest an unlimited internet service for the money I pay
Will definitely recommend this hotel ;)
March 9, 2013
Rated 4.0 out of 5.0 by DanniM Memorable 5 star experience
Serivce was excellent and the accommodation extremely comfortable. My only negative review is that of the cost of parking which is too expensive especially if you are a guest at the hotel.
March 8, 2013
Rated 5.0 out of 5.0 by Travellor1980 The only place to stay in Newcastle
The first thing you notice about the Crowne Hotel Newcastle is the very welcoming and helpful staff at the front counter. Fast, easy check in and check out.
I ordered room service, which arrived quickly, very tasty and still hot... a pleasant change from other hotels I have stayed at recently. Also, I highly recommend the buffet breakfast - again friendly staff and fantastic food.
The rooms are a great size, I had a harbour view room, which was fantastic. It felt like a small one bedroom apartment rather than a hotel and with a big table to do work on in the evening.
On check out it was raining and the front reception insisted on giving me an umbrella. All in all - my experience was very positive and would happily stay there again.
March 6, 2013
Rated 5.0 out of 5.0 by Whatto Great location & Excellent staff service
Enjoyed our weekend away after working in the Newcastle area! Great location & facilities. Helpful & friendly staff with good knowledge of the local area. Very comfortable bedding & pillows. Great air conditioning during such a hot time as well. Will defiantly be returning.
February 25, 2013