Rated 3.6 out of 5 by 125
Rated 5.0 out of 5.0 by Maestro123 Great service from the staff
The room was clean, comfortable, and very spacious. There were two small problems: a leaky fixture in the bathroom sink and a closet door that didn't close well. The front desk immediately offered to change our room, but it wasn't that serious so we said no. Both problems were fixed by the time we got back to the room that afternoon. Other than that, it was a perfect stay.
November 21, 2013
Rated 3.0 out of 5.0 by DottyR2 Unnerving interruption
I slept fine but was alone for first time in years. Got in late, used the ear plugs provided for a good night's sleep, and settled in. At 9 in the morning(Sunday) a staff person opened my door- though I had the stopper on, I realized after the fact that they had been lightly knocking. With earphones, I had no clue they were knocking on my door. I was shocked that so far before check out they would disturb me. I then put out the Do Not Disturb sign, only to have someone vacuuming in the hall immediately outside my door! So much for sleeping in!
November 20, 2013
Rated 1.0 out of 5.0 by SleeplessInBoston Overpriced and noisy
I never wrote a review for a hotel, but I was so disappointed with my stay that I wanted to warn other potential guests. I stayed on the 12th floor because I was told the noise would not be a problem; however the noise from the traffic, sirens and train was extremely loud all night despite the complementary foam earplugs shoved in my ears. The heat/ac unit sounded like an airplane taking off every time it turned on, which did help drown out the traffic noise. On check in, the front desk staff was clueless as to what programs were being held in the hotel. They told me my program was not scheduled which almost gave me a heart attack since I traveled from out of state. After making frantic phone calls to my company, I was informed that the staff was mistaken and my program was being held there. Restaurant food was fair, but overpriced (breakfast for two cost over $50). The ONLY positive was the restaurant staff were very friendly and pleasant and the service was very good (especially waiter Robert). I would not recommend this hotel.
November 19, 2013
Rated 2.0 out of 5.0 by ERWVT Clean space and courteous staff, but noisy and uncomfortable
Staff were helpful and courteous and the hotel appeared reasonably clean, but driving access to this hotel was insanely difficult. I've lived in Boston for a decade and still wound up looping back an exit on the Mass Pike before I could figure out how to get into the hotel and parking garage. Signage is definitely needed.
Also, and worse, the hotel sits right atop the Mass Pike and it is incredibly noisy. I mistakenly thought the headphones built into the bed were for some upgraded television viewing experience. No, they were there to help one sleep! My room was on the fifth floor, but colleagues who stayed on the 12th floor described the same problem. The pillows are synthetic neck breakers, too!
November 18, 2013
Rated 1.0 out of 5.0 by PlatinumMem123 MY WORST STAY EVER !!!
Being a platinum member and quite loyal to IHG , Crowne Plaza ... I was terribly disappointed with my stay at this Hotel.
I have never written this kind of harsh review anytime before, and typically enjoy my stays at IHG chain.
Every thing about this property was terrible - Staff, property, worst location !!!
November 9, 2013
Rated 4.0 out of 5.0 by Cookie10 Spacious room and comfortable bed.
My overall experience was good. The bed was one of the most comfortable ones I've been in. The room was nice and large with all the amenities. We did tell the girl at the desk that there needs to be a towel rack put up on the wall in the bathroom.
The only down side to staying there is the outside noise of the traffic at night. I did use the earplugs on the second night after being awake for part of the first night due to the traffic noise. I think if "white noise" was used in the rooms, it would be better.
It is a bit tricky getting to your hotel once you get off the Mass. Turnpike. You might want to post an additional sign at the quick left hand turn right before getting to the hotel.
November 6, 2013
Rated 1.0 out of 5.0 by liz2013oct Air Conditioner Broke in Room 857
So sorry to report that the air conditioner was broke in the room. it was very hot and smelled a little musty/smoky.
Room was pretty and staff were nice, but the room was very poor.
Also, the workout room and pool have really confusing door locks. Took 3 trys each time having to go to front desk.
I would like mgmt. to get in touch with me
November 5, 2013
Rated 3.0 out of 5.0 by DisappointedfromDC Highway Hotel
I call this place the highway hotel because it sits on top of the Mass Pike. Even though I was on the 5th floor, you can hear all the traffic through the AC units so my sleep was interrupted. I only stay here when I have no other choice, but this is probably the last time. The hotel much know they have have problem - they have 2 sets of earplugs in every room!
November 3, 2013