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Rated 3.6 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by Comfortable room excellent service I spent my birthday weekend at your hotel with some of my family we had the best time ever very nice room very comfortable excellent service will be back and will recommend people July 12, 2014
Rated 2.0 out of 5.0 by Location makes a good night's sleep challenging I chose this hotel because it was convenient to the Mass Pike, not realizing it actually sits on top of the expressway and train line. The noise from below made it difficult to get a good night's sleep. While the hotel is certainly well-kept and the staff is friendly and accommodating, I would not recommend staying here based on the location. July 12, 2014
Rated 5.0 out of 5.0 by Geat place to stay in Boston The Crowne Plaza was a great place to stay in Boston. The location is very convenient. The hotel staff was professional, helpful and courteous. Our dinner at the hotel bar was excellent. A great place to stay. July 8, 2014
Rated 4.0 out of 5.0 by Great staff - Bathroom needs work Your concierge staff (especially Paul) was very helpful and courteous. Great people who helped a lot. The toilet seat in our bathroom would not stay up. For a guy that's an inconvenience. I did not bring it to the attention of your staff because it was a design flaw and there was no easy/quick remedy. July 8, 2014
Rated 4.0 out of 5.0 by Great hotel. Very nice treat from everyone, but not so efficient in operating. I made a reservation in this hotel for my parents for ten days because they liked the accommodation and facilities. They have never been in USA and they don't speak english, and they could have a great experience! It's a beautiful hotel and everyone was very kind trying to assist them. But, they had some issues regarding with the housekeeping service, which sometimes they didn't receive the service most of the days or they got the room cleaned very late so they couldn't use it during the afternoon. And also once, I made a request for them about breakfast in the room for the next day, and they never received it. My humble suggestion would be to improve on communication between different shifts and to ensure housekeeping service always, unless the guest refuse the service. July 7, 2014
Rated 5.0 out of 5.0 by Excellent stay Best place I've stayed in a long time. Enjoyed it. Will stay again on next trip to Boston. July 3, 2014
Rated 2.0 out of 5.0 by Fine hotel, terrible location Stayed at this hotel while attending a conference at Boston University. Quickly learned that the hotel was situated directly above a major highway, as well as above rail lines. This resulted in constant moderate traffic noise, and occasional very loud train noise. For a light sleeper such as myself, it was virtually impossible to get a good night's rest. That being said, the staff and hotel itself were excellent. If you're a heavy sleeper or don't mind trains rattling your windows a few times a night, it would be a fine place to stay. July 3, 2014
Rated 5.0 out of 5.0 by Great bed and wonderful service The staff was wonderful, they provided me with a complimentary breakfast and surprise snack in my room because at check-in the room wasn't prepared. I was quite surprised. The guest room was very comfortable and the bed provided a restful sleep. July 3, 2014
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